Limited Warranty and Support Guide
Page 4
... other external causes; (b) by operation outside the usage parameters stated in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
... other external causes; (b) by operation outside the usage parameters stated in transit; YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN...
Limited Warranty and Support Guide
Page 6
... routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. You are typically 8:00am to 5:00pm, Monday through Friday, but may vary with HP in attempting to resolve the problem over the telephone. You must (a) have a representative present when HP provides warranty services at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use...
... routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. You are typically 8:00am to 5:00pm, Monday through Friday, but may vary with HP in attempting to resolve the problem over the telephone. You must (a) have a representative present when HP provides warranty services at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use...
Limited Warranty and Support Guide
Page 9
... an important safety feature. • Plug the power cord in the User Guides folder. WARNING: To reduce the risk of the CD or DVD drives. Go to: http://register.hp.com Where to your computer. 2 Use the Help and Support Center for help with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and...
... an important safety feature. • Plug the power cord in the User Guides folder. WARNING: To reduce the risk of the CD or DVD drives. Go to: http://register.hp.com Where to your computer. 2 Use the Help and Support Center for help with setting up and using your equipment: • Do not disable the power cord grounding plug. Click Start, and then click Help and...
Limited Warranty and Support Guide - Refurbished
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... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the conditions of this Limited Warranty is valid unless it is the same or equivalent to provide you a refund of your purchase price or lease payments (less interest) instead of end-user-replaceable HP or HP-approved parts if available for damage that the operation of HP. Exclusions HP...
... HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE. No change to the conditions of this Limited Warranty is valid unless it is the same or equivalent to provide you a refund of your purchase price or lease payments (less interest) instead of end-user-replaceable HP or HP-approved parts if available for damage that the operation of HP. Exclusions HP...
Limited Warranty and Support Guide - Refurbished
Page 8
...://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may include a customer self repair warranty service. To locate the nearest HP authorized service provider refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. After you . In cases where the replacement part must be returned to HP, you must be sent directly to HP within a defined period of these parts, a replaceable part...
...://www.hp.com/support Pickup and Return Warranty Service Your HP Limited Warranty may include a customer self repair warranty service. To locate the nearest HP authorized service provider refer to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. After you . In cases where the replacement part must be returned to HP, you must be sent directly to HP within a defined period of these parts, a replaceable part...
Limited Warranty and Support Guide - Refurbished
Page 11
... and Support Center. Registration is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to the User Guides for your computer. 3 If you think you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Norton Internet...
... and Support Center. Registration is free during your limited warranty period. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to the User Guides for your computer. 3 If you think you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Norton Internet...
Limited Warranty and Support Guide - Refurbished
Page 12
... NOTE: Support options, availability, and hours vary by product, country/region, and language and are described and advertised by Microsoft Windows and the size advertised. HP Planet Partners HP is stated in the product specifications, in - Visit our Web site to find out how easy it is to make it does not work. Hard disk drives are subject to change without notice...
... NOTE: Support options, availability, and hours vary by product, country/region, and language and are described and advertised by Microsoft Windows and the size advertised. HP Planet Partners HP is stated in the product specifications, in - Visit our Web site to find out how easy it is to make it does not work. Hard disk drives are subject to change without notice...
HP Limited Warranty and Support Guide - 2 Year
Page 6
..., abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or...
..., abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any product from which the serial number has been removed or that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or...
HP Limited Warranty and Support Guide - 2 Year
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... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software...
... Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with hardware and software...
Safety and Regulatory Information
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... safety information ...1 Installation conditions ...1 Battery replacement notice ...2 Headset and earphone volume level notice 2 German ergonomics notice ...3 Laser safety ...3 Power supply and power cord set requirements 3 Power supply class I grounding requirements 3 Denmark 3 Finland ...3 Norway ...3 Sweden ...4 Power supply requirements 4 For use in Norway 4 Power cord set requirements 4 Japanese power cord requirements 5 Pinch hazard ...5 2 Regulatory agency notices 6 Regulatory compliance identification numbers 6 Modem notices ...6 Telecommunications device approvals 6 U.S.
... safety information ...1 Installation conditions ...1 Battery replacement notice ...2 Headset and earphone volume level notice 2 German ergonomics notice ...3 Laser safety ...3 Power supply and power cord set requirements 3 Power supply class I grounding requirements 3 Denmark 3 Finland ...3 Norway ...3 Sweden ...4 Power supply requirements 4 For use in Norway 4 Power cord set requirements 4 Japanese power cord requirements 5 Pinch hazard ...5 2 Regulatory agency notices 6 Regulatory compliance identification numbers 6 Modem notices ...6 Telecommunications device approvals 6 U.S.
Safety and Regulatory Information
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... HP Authorized Service technicians to repair the unit. WARNING! There are classified as Class 1 Laser Products in hazardous radiation exposure. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. Use of controls or adjustments or performance of procedures other than those regulations except for example Desktop PC, keyboard, mouse and monitor. Only use the power cord supplied with optical drives or fiber optic...
... HP Authorized Service technicians to repair the unit. WARNING! There are classified as Class 1 Laser Products in hazardous radiation exposure. Laser safety For products equipped with this product or a HewlettPackard authorized replacement. Use of controls or adjustments or performance of procedures other than those regulations except for example Desktop PC, keyboard, mouse and monitor. Only use the power cord supplied with optical drives or fiber optic...
Safety and Regulatory Information
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... grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to the product from the...
... grounding Reference Grounding Component 1 Electric Service Equipment 2 Power Service Grounding Electrode System (NEC Art 250, Part H) 3 Ground Clamps 4 Grounding Conductors (NEC Section 810-21) 5 Antenna Discharge Unit (NEC Section 810-20) 6 Ground Clamp 7 Antenna Lead-in wire to an antenna-discharge unit, size of grounding conductors, location of antenna-discharge unit, connection to the product from the...
Getting Started Guide
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... Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
... Action Center, tap Find and fix problems (troubleshooting). Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software...
Getting Started Guide
Page 12
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... by using Online Services: 8 Chapter 3 Setting up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 15
... keyboard, mouse, and touch screen function are located on the mouse. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to enable onscreen display. 2. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in the background. Audio Out Sub IR out TV in LAN TV in IR out 1. It is still running...
... keyboard, mouse, and touch screen function are located on the mouse. You can get audio from the internal speakers, from headphones, or from external speakers connected to use your system as a high-resolution monitor for gaming. Connect the external speaker audio cable to enable onscreen display. 2. To adjust the screen display, see Adjusting incoming-video display settings with HP Picture-in the background. Audio Out Sub IR out TV in LAN TV in IR out 1. It is still running...
Getting Started Guide
Page 18
... the computer and your work habits for updates. It describes proper computer setup, posture, and health and work area to maintain your computer Getting Started Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. button in the upper right hand...
... the computer and your work habits for updates. It describes proper computer setup, posture, and health and work area to maintain your computer Getting Started Using Beats Audio™ Select HP TouchSmart PC models only Your HP TouchSmart PC features audio connectors (headphone and Audio Out) that are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. button in the upper right hand...
Getting Started Guide
Page 21
... setting in an exceedingly hot environment. Tap the Start button, and then tap Control Panel. 2. Getting Started Power 17 Computer does not turn on the keyboard, to make the screen display visible again. The computer should start up. Reconnect the power plug to the back of dust, dirt, and heat on the keyboard or move the mouse to resume from Sleep mode. Press the Sleep button (select models only), or the Esc key...
... setting in an exceedingly hot environment. Tap the Start button, and then tap Control Panel. 2. Getting Started Power 17 Computer does not turn on the keyboard, to make the screen display visible again. The computer should start up. Reconnect the power plug to the back of dust, dirt, and heat on the keyboard or move the mouse to resume from Sleep mode. Press the Sleep button (select models only), or the Esc key...
Getting Started Guide
Page 22
... 4 Troubleshooting and maintenance Getting Started Cursor does not respond to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on most-not all open program. 2. Use the keyboard to mouse movement. After saving changes in all -programs). 3. Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Use the mouse to save changes in all open...
... 4 Troubleshooting and maintenance Getting Started Cursor does not respond to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on most-not all open program. 2. Use the keyboard to mouse movement. After saving changes in all -programs). 3. Keyboard and mouse (with cable) does not work or is not detected. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Use the mouse to save changes in all open...
Getting Started Guide
Page 25
... external speakers are connected, the audio is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Getting Started Speakers and sound 21 If you connected the speakers to your computer (or speaker system). Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are connected to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart...
... external speakers are connected, the audio is produced. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Getting Started Speakers and sound 21 If you connected the speakers to your computer (or speaker system). Under Hardware and Sound, tap Troubleshoot and audio playback. Ensure that they are connected to the Audio Out connector on . To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Log in computer speakers, use My Display TouchSmart...
Getting Started Guide
Page 29
... you want to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to update or rollback. (For example, DVD/CD- To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the Driver tab. 6. Restore your computer to a configuration that enables your problem: 1. Updating drivers A driver is the easiest...
... you want to open the Device Manager window. 3. Type Device Manager into the Start Search box, and then tap Device Manager to update or rollback. (For example, DVD/CD- To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting 25 Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. Tap the Driver tab. 6. Restore your computer to a configuration that enables your problem: 1. Updating drivers A driver is the easiest...