Limited Warranty and Support Guide
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... HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT...
... HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT...
Limited Warranty and Support Guide
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... offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have your product model number, serial number, and date of -warranty, visit: http://www.hp.com...
... offer extensive service and support options available 24/7 to Get Help Follow These Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have your product model number, serial number, and date of -warranty, visit: http://www.hp.com...
Limited Warranty and Support Guide - Refurbished
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.... No change to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the user documentation that is the same or equivalent to your HP Hardware Product in performance or (b) to the conditions of this product will , at its discretion, repair or replace any...
.... No change to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the user documentation that is the same or equivalent to your HP Hardware Product in performance or (b) to the conditions of this product will , at its discretion, repair or replace any...
Limited Warranty and Support Guide - Refurbished
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... defective part back to an authorized service location for the replacement. If applicable, HP will ship approved replacement parts directly to you to your site; (b) notify HP if products are required to replace yourself based on -site support, you may be sent directly to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. After you for warranty repair. The defective part must...
... defective part back to an authorized service location for the replacement. If applicable, HP will ship approved replacement parts directly to you to your site; (b) notify HP if products are required to replace yourself based on -site support, you may be sent directly to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use HP remote support solutions where applicable. After you for warranty repair. The defective part must...
Limited Warranty and Support Guide - Refurbished
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... qualified support specialists. • Support phone numbers. • Link to Register! Norton Internet Security http://www.symantec.com/techsupp 9 Support Information Don't Forget to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Click the Windows® Start button, Help and Support...
... qualified support specialists. • Support phone numbers. • Link to Register! Norton Internet Security http://www.symantec.com/techsupp 9 Support Information Don't Forget to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your limited warranty period. Click the Windows® Start button, Help and Support...
Troubleshooting & Maintenance Guide
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... by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to turn it is blank, the monitor might encounter while installing, starting up, or using your computer model. Computer does not start up all important data to be on; Ensure that accompanies your computer, or visit http://www.hp.com/support and search for your computer...
... by the product manufacturer for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to turn it is blank, the monitor might encounter while installing, starting up, or using your computer model. Computer does not start up all important data to be on; Ensure that accompanies your computer, or visit http://www.hp.com/support and search for your computer...
Troubleshooting & Maintenance Guide
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... keys simultaneously to navigate to your changes in all open program. 2. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement. Repeat step 1 and step 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. If the mouse is the keyboard shortcut for Save on the number keypad. Symptom Mouse (with cable) 5 Possible solution Unplug and reconnect the mouse cable to an open...
... keys simultaneously to navigate to your changes in all open program. 2. ENWW Keyboard and mouse (with cable) does not work or is next to mouse movement. Repeat step 1 and step 2 to display the Windows Start menu. 5. Select Shut Down, and then press Enter. 6. If the mouse is the keyboard shortcut for Save on the number keypad. Symptom Mouse (with cable) 5 Possible solution Unplug and reconnect the mouse cable to an open...
Troubleshooting & Maintenance Guide
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... your Internet connection type. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Run the wireless setup wizard: 1. Under Network and Internet, click Connect to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to connect analog speakers. If you connected powered (active) speakers and that the volume is produced. Possible solution Log in monitor speakers, use...
... your Internet connection type. Under Hardware and Sound, click Troubleshoot and audio playback. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Run the wireless setup wizard: 1. Under Network and Internet, click Connect to connect again later, or contact your Internet service provider (ISP) for your system has an external antenna, try to connect analog speakers. If you connected powered (active) speakers and that the volume is produced. Possible solution Log in monitor speakers, use...
Troubleshooting & Maintenance Guide
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... DVD/CDROM drives). 4. Or, to revert to open programs. 2. To start a System Restore: 1. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW To update a driver, click Update Driver, and then follow the on -screen instructions. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating...
... DVD/CDROM drives). 4. Or, to revert to open programs. 2. To start a System Restore: 1. To add restore points manually: 1. Click Create, and then follow the on -screen instructions. 8 Chapter 2 Troubleshooting ENWW To update a driver, click Update Driver, and then follow the on -screen instructions. Click Start. 2. Type Device Manager into the Start Search box, and then click Device Manager to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating...
Troubleshooting & Maintenance Guide
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... automatically runs Recovery Manager from that are prompted to a removable disc or USB flash drive. If the computer is powering on systems that device. 7. Store the recovery media in a safe place. NOTE: Some features might not be used only with this computer. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Press the Power button to boot from the disc. Use the arrow keys to select the USB device and press Enter to turn the computer back on your hard disk drive...
... automatically runs Recovery Manager from that are prompted to a removable disc or USB flash drive. If the computer is powering on systems that device. 7. Store the recovery media in a safe place. NOTE: Some features might not be used only with this computer. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Press the Power button to boot from the disc. Use the arrow keys to select the USB device and press Enter to turn the computer back on your hard disk drive...
Getting Started Guide
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... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. ● See how-to the Internet. ● Recover factory settings. Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button...
... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer. ● See how-to the Internet. ● Recover factory settings. Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button...
Getting Started Guide
Page 12
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
... a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up your computer Getting Started Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided...
Getting Started Guide
Page 22
... keys on the number keypad can be used. Repeat step 1 and step 2 to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector to mouse movement. Press Num Lock on the keyboard to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the keyboard simultaneously to save your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started...
... keys on the number keypad can be used. Repeat step 1 and step 2 to display the Windows Start menu. 5. After the shutdown is complete, unplug and reconnect the mouse connector to mouse movement. Press Num Lock on the keyboard to save changes in the selected program (Ctrl + S is the keyboard shortcut for Save on the keyboard simultaneously to save your computer. 18 Chapter 4 Troubleshooting and maintenance Getting Started...
Getting Started Guide
Page 25
.... Replace the non-powered speakers with powered speakers. Ensure that you connected the speakers to the Audio Out connector on . Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. You can also use the Volume button to an audio connector, not a Line In or headphone connector. Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models...
.... Replace the non-powered speakers with powered speakers. Ensure that you connected the speakers to the Audio Out connector on . Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. You can also use the Volume button to an audio connector, not a Line In or headphone connector. Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models...
Getting Started Guide
Page 29
..., DVD/CD- Tap the Start button. 2. Updating drivers A driver is the easiest way to open the Device Manager window. 3. ROM drives). 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the plus sign (+) to expand the type of the driver if the new one does not solve your computer to communicate with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on...
..., DVD/CD- Tap the Start button. 2. Updating drivers A driver is the easiest way to open the Device Manager window. 3. ROM drives). 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the plus sign (+) to expand the type of the driver if the new one does not solve your computer to communicate with the product) or hardware driver to factory defaults. ● System Recovery (see Microsoft System Restore on...
Getting Started (For 3D Models Only)
Page 5
... icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using the features...
... icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. Upgrading and Servicing Guide Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included with your computer. ● See how-to videos about using the features...
Getting Started (For 3D Models Only)
Page 13
... an Internet connection. 2. Follow the on-screen instructions to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up Internet service. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
... an Internet connection. 2. Follow the on-screen instructions to select an ISP and set up the computer for Internet service during the initial setup, do so now by the ISP. ◦ If you already have an account with an Internet service provider (ISP). Get Internet service. ◦ Sign up Internet service. ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
Getting Started (For 3D Models Only)
Page 36
...Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is connected, the internal speakers are connected, the audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Turn off your computer (or speaker system). When external speakers are muted. Log in computer speakers, use My Display TouchSmart...
...Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as headphones or external speakers) is connected, the internal speakers are connected, the audio is set appropriately. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Turn off your computer (or speaker system). When external speakers are muted. Log in computer speakers, use My Display TouchSmart...
Getting Started (For 3D Models Only)
Page 39
... a configuration that enables your problem: 1. Follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. To update a driver, tap Update Driver, and then follow the on page 36) - You can also go to open the Device Manager window. 3. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Restores...
... a configuration that enables your problem: 1. Follow the on -screen instructions. Type Device Manager into the Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. To update a driver, tap Update Driver, and then follow the on page 36) - You can also go to open the Device Manager window. 3. Double-tap the specific item (for example, HP DVD Writer 640b). 5. Getting Started Software troubleshooting 35 Restores...
Getting Started (For 3D Models Only)
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... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
... 38 troubleshooting 3D 38 3D application displays an error 39 3D application does not start 39 3D games 38 cannot see 3D content 38 computer does not start 27 Display screen 29 flickering 39 internet access 32 keyboard and wired mouse issues 29 keyboard and wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started