Limited Warranty and Support Guide
Page 11
... Support Web site or to better handle your computer. 2 Use the Help and Support Center for fast resolutions. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to Register...
... Support Web site or to better handle your computer. 2 Use the Help and Support Center for fast resolutions. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Go to Register...
Limited Warranty and Support Guide - Refurbished
Page 11
... to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you... Start button, and then click Help and Support. You can register your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . Go to Get Help Follow these steps when you have not solved the problem, call , please have...
... to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you... Start button, and then click Help and Support. You can register your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more . Go to Get Help Follow these steps when you have not solved the problem, call , please have...
Troubleshooting & Maintenance Guide
Page 12
... Restore: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer to a configuration that are shipped without a version ... Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click the Driver tab. 6. Close all open the Device Manager window. 3. Click Create, and then follow the on -screen instructions. Restores your problem...
... Restore: 1. To add restore points manually: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer to a configuration that are shipped without a version ... Computer, and then click Properties. 3. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Click the Driver tab. 6. Close all open the Device Manager window. 3. Click Create, and then follow the on -screen instructions. Restores your problem...
Troubleshooting & Maintenance Guide
Page 13
...a program. 4. To reinstall a program using the Recovery Manager program (select models only). ENWW Software troubleshooting 9 Software program and hardware driver reinstallation If any of your program is there. A list of installable programs in the computer box. Close all software programs and folders...you can reinstall it . Click Next at the Welcome screen. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. When you can reinstall from the Recovery Manager. Do not skip this last...
...a program. 4. To reinstall a program using the Recovery Manager program (select models only). ENWW Software troubleshooting 9 Software program and hardware driver reinstallation If any of your program is there. A list of installable programs in the computer box. Close all software programs and folders...you can reinstall it . Click Next at the Welcome screen. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. When you can reinstall from the Recovery Manager. Do not skip this last...
Troubleshooting & Maintenance Guide
Page 14
...includes software that you create. 4. Through the hard disk drive, by pressing F11 on page 10. Through the hard disk drive, from HP Support. Through recovery media that contains a copy of Microsoft Windows. Back up any software programs you installed after purchase. 3 System recovery ...you use the System Restore procedure before you created or installed. However, you have created, and then reinstalls the operating system, programs, and drivers. The recovery image is a file that you create from the Windows 7 Start Menu on the keyboard during system startup. 3. To perform ...
...includes software that you create. 4. Through the hard disk drive, by pressing F11 on page 10. Through the hard disk drive, from HP Support. Through recovery media that contains a copy of Microsoft Windows. Back up any software programs you installed after purchase. 3 System recovery ...you use the System Restore procedure before you created or installed. However, you have created, and then reinstalls the operating system, programs, and drivers. The recovery image is a file that you create from the Windows 7 Start Menu on the keyboard during system startup. 3. To perform ...
Troubleshooting & Maintenance Guide
Page 19
...of dust and debris, and clean it works at the recommended intervals for proper maintenance. as a result, components can be sure to check for driver updates for programs you first started your system. Hard disk diagnostic Sometimes a failing hard disk can overheat, or, in good condition and improve ... down , depending on the computer usage. Also, be caught beforehand by using Hard Disk Diagnostic. ENWW Schedules and tasks 15 Visit www.hp.com/support for further details. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to install updates.
...of dust and debris, and clean it works at the recommended intervals for proper maintenance. as a result, components can be sure to check for driver updates for programs you first started your system. Hard disk diagnostic Sometimes a failing hard disk can overheat, or, in good condition and improve ... down , depending on the computer usage. Also, be caught beforehand by using Hard Disk Diagnostic. ENWW Schedules and tasks 15 Visit www.hp.com/support for further details. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to install updates.
Getting Started Guide
Page 5
... to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of information Where to find additional troubleshooting help. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application...
... to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of information Where to find additional troubleshooting help. Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application...
Getting Started Guide
Page 29
...version of a driver, tap Rollback Driver, and then follow the onscreen instructions. Complete the following procedure to update a driver, or to revert to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To update a driver, tap Update Driver, and then ...enables your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your problem: 1. CAUTION: This...
...version of a driver, tap Rollback Driver, and then follow the onscreen instructions. Complete the following procedure to update a driver, or to revert to the HP Support website: www.hp.com/support and select the task, Download drivers and software. To update a driver, tap Update Driver, and then ...enables your computer to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. Restore your problem: 1. CAUTION: This...
Getting Started Guide
Page 30
... are shipped without a version of programs you uninstall a program, ensure that was installed on your factory-installed software programs or hardware drivers are shipped without a version of your computer, use the Recovery Manager program to create a restore point. 4. Tap System protection, ... then tap System protection. 3. Under Protection Settings, tap the disk for example, discs or the Internet). Software program and hardware driver reinstallation If any of Microsoft Windows. 26 Chapter 4 Troubleshooting and maintenance Getting Started NOTE: Do not use System Restore to return ...
... are shipped without a version of programs you uninstall a program, ensure that was installed on your factory-installed software programs or hardware drivers are shipped without a version of your computer, use the Recovery Manager program to create a restore point. 4. Tap System protection, ... then tap System protection. 3. Under Protection Settings, tap the disk for example, discs or the Internet). Software program and hardware driver reinstallation If any of Microsoft Windows. 26 Chapter 4 Troubleshooting and maintenance Getting Started NOTE: Do not use System Restore to return ...
Getting Started Guide
Page 31
... whether your hard disk in the Recovery Manager: 1. Close all software programs and folders. 2. You must restart the computer after recovering software programs or hardware drivers. Getting Started Maintenance 27 To check the list of installable programs in good condition and improve system performance. Under I need and uninstall them. To uninstall...
... whether your hard disk in the Recovery Manager: 1. Close all software programs and folders. 2. You must restart the computer after recovering software programs or hardware drivers. Getting Started Maintenance 27 To check the list of installable programs in good condition and improve system performance. Under I need and uninstall them. To uninstall...
Getting Started Guide
Page 32
Also, be caught beforehand by using Hard Disk Diagnostic. Dust, pet hair, and other particles can be sure to check for driver updates for your hardware and new versions of your computer to create (or "burn") backup discs of important information, including personal files...As needed Backing up , creating a blanket effect; Keeping the computer free of important data files before proceeding with a System Recovery. Visit www.hp.com/support for further details. Cleaning the computer vents Air vents keep track of this automatically. Keep these vents clean by using a small, ...
Also, be caught beforehand by using Hard Disk Diagnostic. Dust, pet hair, and other particles can be sure to check for driver updates for your hardware and new versions of your computer to create (or "burn") backup discs of important information, including personal files...As needed Backing up , creating a blanket effect; Keeping the computer free of important data files before proceeding with a System Recovery. Visit www.hp.com/support for further details. Cleaning the computer vents Air vents keep track of this automatically. Keep these vents clean by using a small, ...
Getting Started Guide
Page 33
... System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Always use the System Restore procedure before you use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen...
... System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers. NOTE: Always use the System Restore procedure before you use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen...
Getting Started (For 3D Models Only)
Page 5
..., and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to videos about using the features of your computer. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer model.... the Start button, tap Control Panel, and then tap System and Security. 2. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to find additional troubleshooting help. 1 ...
..., and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to videos about using the features of your computer. HP Support website: www.hp.com/support ● Upgrade or replace components of your computer model.... the Start button, tap Control Panel, and then tap System and Security. 2. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to find additional troubleshooting help. 1 ...
Getting Started (For 3D Models Only)
Page 39
...this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore ... Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Complete the following procedure to update a driver, or to revert to an earlier version of device you ...
...this is a software program that was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on -screen instructions. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore ... Start Search box, and then tap Device Manager to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Tap the Driver tab. 6. Complete the following procedure to update a driver, or to revert to an earlier version of device you ...
Getting Started (For 3D Models Only)
Page 40
... computer to a previous restore point. Tap the Start button, tap Computer, and then tap Properties. 3. Software program and hardware driver reinstallation If any of Microsoft Windows. 36 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started NOTE: Some features might not...open programs. 2. Tap System protection, System Restore, tap Next, and then follow the on your factory-installed software programs or hardware drivers are shipped without a version of programs you can reinstall from the CDs or DVDs. Close all open programs. 2. Before you ...
... computer to a previous restore point. Tap the Start button, tap Computer, and then tap Properties. 3. Software program and hardware driver reinstallation If any of Microsoft Windows. 36 Chapter 5 Troubleshooting, maintenance, and frequently asked questions Getting Started NOTE: Some features might not...open programs. 2. Tap System protection, System Restore, tap Next, and then follow the on your factory-installed software programs or hardware drivers are shipped without a version of programs you can reinstall from the CDs or DVDs. Close all open programs. 2. Before you ...
Getting Started (For 3D Models Only)
Page 41
.... 2. If prompted, tap Yes to allow the program to continue with the uninstall process. You must restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. To check the list of programs opens. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager...
.... 2. If prompted, tap Yes to allow the program to continue with the uninstall process. You must restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. To check the list of programs opens. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager...
Getting Started (For 3D Models Only)
Page 44
... on the computer usage. Dust, pet hair, and other particles can be sure to check for driver updates for further details. Frequently performing this automatically. As needed Backing up , creating a blanket effect; Visit www.hp.com/support for visible signs of dust and debris, and clean it to the original configuration when...
... on the computer usage. Dust, pet hair, and other particles can be sure to check for driver updates for further details. Frequently performing this automatically. As needed Backing up , creating a blanket effect; Visit www.hp.com/support for visible signs of dust and debris, and clean it to the original configuration when...
Getting Started (For 3D Models Only)
Page 46
... use the System Recovery program - To purchase recovery discs, visit www.hp.com/ support. NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. Through recovery media that cannot be available on the keyboard during system startup... and any software programs you must choose one of the original factory-shipped software. To create recovery media, see System Recovery from HP Support. Through the hard disk drive, by pressing the F11 key on systems that was not installed on your hard disk drive,...
... use the System Recovery program - To purchase recovery discs, visit www.hp.com/ support. NOTE: Always use the System Restore procedure before you have created, and then reinstalls the operating system, programs, and drivers. Through recovery media that cannot be available on the keyboard during system startup... and any software programs you must choose one of the original factory-shipped software. To create recovery media, see System Recovery from HP Support. Through the hard disk drive, by pressing the F11 key on systems that was not installed on your hard disk drive,...
Getting Started (For 3D Models Only)
Page 51
... not start 27 connecting computer 5 to internet 8 CyberLink PowerDVD 17, 22 D Display screen troubleshooting 29 drivers reinstalling for hardware 36 updating 35 F features 4 G games 3D stereoscopic 38 playing in 3D 22 H hardware installing devices 8 reinstalling driver 36 HP TouchSmart 12 I installing hardware devices 8 software 8 internet connecting to 8 troubleshooting 32 M maintenance 39, 40 memory troubleshooting...
... not start 27 connecting computer 5 to internet 8 CyberLink PowerDVD 17, 22 D Display screen troubleshooting 29 drivers reinstalling for hardware 36 updating 35 F features 4 G games 3D stereoscopic 38 playing in 3D 22 H hardware installing devices 8 reinstalling driver 36 HP TouchSmart 12 I installing hardware devices 8 software 8 internet connecting to 8 troubleshooting 32 M maintenance 39, 40 memory troubleshooting...
Getting Started (For 3D Models Only)
Page 52
Power troubleshooting 28 protecting computer 7 R Recovery media choosing 46 creating 46 overview 45 reinstallation software program and hardware driver 36 S safety information, 3D 15 software installing 8 reinstalling programs 36 troubleshooting 34 sound 32 speakers 32 stereoscopic vision 17 synching issues 26 System Recovery 42 ... wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started
Power troubleshooting 28 protecting computer 7 R Recovery media choosing 46 creating 46 overview 45 reinstallation software program and hardware driver 36 S safety information, 3D 15 software installing 8 reinstalling programs 36 troubleshooting 34 sound 32 speakers 32 stereoscopic vision 17 synching issues 26 System Recovery 42 ... wireless mouse issues 31 memory 34 Power 28 software 34 48 Index speakers and sound issues 32 supported 3D formats 38 synching issues 26 U updating drivers 35 Getting Started