Limited Warranty and Support Guide
Page 7
... the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the servicing country/region. HP will be uninterrupted or error-free. This is the same or equivalent to your own installation of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by virus...
... the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the servicing country/region. HP will be uninterrupted or error-free. This is the same or equivalent to your own installation of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by virus...
Limited Warranty and Support Guide
Page 8
... remote support capabilities, you choose not to accept the use HP remote support solutions where applicable. If you may include a customer self repair warranty service. Listed below are the types of or to employ available support technologies provided by HP to your location is required. Customer Self Repair Warranty Service In countries/regions where it back to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty support service...
... remote support capabilities, you choose not to accept the use HP remote support solutions where applicable. If you may include a customer self repair warranty service. Listed below are the types of or to employ available support technologies provided by HP to your location is required. Customer Self Repair Warranty Service In countries/regions where it back to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty support service...
Limited Warranty and Support Guide
Page 10
Click the Windows® Start button, Help and Support, and then click Contact Support. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you...
Click the Windows® Start button, Help and Support, and then click Contact Support. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for help with setting up and using your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more. 5 If you...
Limited Warranty and Support Guide - Refurbished
Page 7
... uninterrupted or error-free. All component parts or hardware products removed under this Limited Warranty is valid unless it is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the user documentation...
... uninterrupted or error-free. All component parts or hardware products removed under this Limited Warranty is valid unless it is the same or equivalent to your HP Hardware Product in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by operation outside the usage parameters stated in the user documentation...
Limited Warranty and Support Guide - Refurbished
Page 8
... to increased support resource requirements. Types of purchase unless HP or your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP will determine in many cases, the defect can also obtain information on this process. Once the part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of...
... to increased support resource requirements. Types of purchase unless HP or your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP will determine in many cases, the defect can also obtain information on this process. Once the part arrives, replace the defective part pursuant to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of...
Limited Warranty and Support Guide - Refurbished
Page 11
..., and driver updates specific to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have your computer. Norton Internet Security http://www.symantec.com/techsupp 9 You can register your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you own. • The HP Newsgram, our monthly online magazine...
..., and driver updates specific to the User Guides for product information, driver updates, troubleshooting, and much more . 5 If you have your computer. Norton Internet Security http://www.symantec.com/techsupp 9 You can register your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to the product(s) you own. • The HP Newsgram, our monthly online magazine...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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... Center, click Find and fix problems ● Find links to the Internet. ● Recover factory settings. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set...
... Center, click Find and fix problems ● Find links to the Internet. ● Recover factory settings. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set...
Getting Started Guide
Page 8
... HP User Manuals or visit http://www.hp.com/ergo. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Comfort Guide Click Start...
... HP User Manuals or visit http://www.hp.com/ergo. Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Safety & Comfort Guide Click Start...
Getting Started Guide
Page 11
... software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the computer, includes firewall software. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. After you complete the initial computer setup...
... software ● Windows 7 includes firewall software preinstalled on the computer. ● The antivirus software, which is preinstalled on the computer, includes firewall software. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Computer risk Computer feature Unauthorized access to data and ongoing threats to install the new software. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system. After you complete the initial computer setup...
Getting Started Guide
Page 16
... Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to Shut Down. Cursor does not move using the arrow keys on the keyboard to turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5. Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to the back of...
... Shut Down, and then press Enter. 6. Unplug and reconnect the mouse cable to Shut Down. Cursor does not move using the arrow keys on the keyboard to turn off the computer, unplug and reconnect the keyboard to display the Windows Start menu. 5. Repeat step 1 and step 2 to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to the back of...
Getting Started Guide
Page 18
.... Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Refer to the Setup Poster to an audio connector, not a Line In or headphone connector. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is enabled and that they are connected to connect analog speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to your monitor...
.... Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Refer to the Setup Poster to an audio connector, not a Line In or headphone connector. Unplug headphones if they are turned on -screen display (OSD) and ensure that audio is enabled and that they are connected to connect analog speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. If you use the monitor front-panel Volume button to your monitor...
Getting Started Guide
Page 19
... the on again. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Verify that was installed. doing so might have created. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. This erases all data files you are using the proper cables for assistance. Symptom...
... the on again. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Verify that was installed. doing so might have created. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. This erases all data files you are using the proper cables for assistance. Symptom...
Getting Started Guide
Page 20
... disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open programs. 2. Close all open the Device Manager window. 3. You can also set restore points manually. Click Start. 2. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your computer, use the System Recovery...
... disk for example, HP DVD Writer 640b). 5. Click Create, and then follow the on -screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW Close all open programs. 2. Close all open the Device Manager window. 3. You can also set restore points manually. Click Start. 2. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your computer, use the System Recovery...
Getting Started Guide
Page 27
... monitor, keyboard, and mouse. 5. Under I need help immediately, click Factory Reset. 9. NOTE: Some features might not be created on your files, and then click Next. 10. Create recovery media from the recovery image stored on your computer, and the media can be available on systems that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Otherwise, select Recover without a version of recovery media...
... monitor, keyboard, and mouse. 5. Under I need help immediately, click Factory Reset. 9. NOTE: Some features might not be created on your files, and then click Next. 10. Create recovery media from the recovery image stored on your computer, and the media can be available on systems that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Otherwise, select Recover without a version of recovery media...
Getting Started Guide
Page 31
... must be done after you have any problems setting up your system and turning it on your Windows desktop (to access it, click Start, then click Help and Support). Be sure to the Support website listed earlier in your system. Go to also check the updates from HP that are confirming that the computer was working properly before attempting to help , you attempted...
... must be done after you have any problems setting up your system and turning it on your Windows desktop (to access it, click Start, then click Help and Support). Be sure to the Support website listed earlier in your system. Go to also check the updates from HP that are confirming that the computer was working properly before attempting to help , you attempted...
Getting Started Guide
Page 5
.... Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included...
.... Tap the Start button, tap Control Panel, and then tap System and Security. 2. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Tap the Start button, tap All Programs, and then tap User Guides. Setup documentation included...
Getting Started Guide
Page 12
... set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
... set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up your computer Getting Started If you already have an account with an Internet service provider (ISP). Connecting to the Internet Steps to connect to a WLAN with an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless...
Getting Started Guide
Page 25
... speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Turn off your Internet Service Provider (ISP), and start automatically. Ensure that you connected powered (active) speakers and that the volume is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the speakers...
... speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. For Windows 7: 1. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Turn off your Internet Service Provider (ISP), and start automatically. Ensure that you connected powered (active) speakers and that the volume is very low or unsatisfactory. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Ensure that the speakers...
Getting Started Guide
Page 29
...; Use Microsoft System Restore (see System Recovery on page 26) - Tap the Start button. 2. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Follow the onscreen instructions. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting...
...; Use Microsoft System Restore (see System Recovery on page 26) - Tap the Start button. 2. Tap the Driver tab. 6. You can also go to open the Device Manager window. 3. Follow the onscreen instructions. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on page 29) - Double-tap the specific item (for example, HP DVD Writer 640b). 5. To update a driver, tap Update Driver, and then follow the onscreen instructions. Getting Started Software troubleshooting...