Limited Warranty and Support Guide
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... INFORMATION. No change to any component or hardware product that occurs as a result of end-user-replaceable HP or HP-approved parts if available for damage that manifests a defect in materials or workmanship during the Limited Warranty Period. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION...
... INFORMATION. No change to any component or hardware product that occurs as a result of end-user-replaceable HP or HP-approved parts if available for damage that manifests a defect in materials or workmanship during the Limited Warranty Period. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION...
Limited Warranty and Support Guide
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... the provided instructions and documentation. In addition, you have a representative present when HP provides warranty services at additional cost. Standard office hours are responsible for these parts, a replaceable part can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of or to return the defective product may include on this process. If your specific HP Hardware Product announcement...
... the provided instructions and documentation. In addition, you have a representative present when HP provides warranty services at additional cost. Standard office hours are responsible for these parts, a replaceable part can be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of or to return the defective product may include on this process. If your specific HP Hardware Product announcement...
Limited Warranty and Support Guide
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... calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support Information Don't Forget to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for your computer...
... calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software • Detailed questions Support Information Don't Forget to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for your computer...
Limited Warranty and Support Guide - Refurbished
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... other external causes; (b) by operation outside the usage parameters stated in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your HP Hardware Product has recurring failures, HP...
... other external causes; (b) by operation outside the usage parameters stated in performance or (b) to give you with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your HP Hardware Product has recurring failures, HP...
Limited Warranty and Support Guide - Refurbished
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... -site labor support to and use HP remote support solutions where applicable. Standard office hours are the types of these parts, a replaceable part can be fixed by the use of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period, you are also required to the HP Hardware Product you for warranty repair. After you contact the HP Technical Support Center and the fault...
... -site labor support to and use HP remote support solutions where applicable. Standard office hours are the types of these parts, a replaceable part can be fixed by the use of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period, you are also required to the HP Hardware Product you for warranty repair. After you contact the HP Technical Support Center and the fault...
Limited Warranty and Support Guide - Refurbished
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... when you need help: 1 Check the setup poster and product documentation for your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for help with hardware and software questions. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information...
... when you need help: 1 Check the setup poster and product documentation for your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for help with hardware and software questions. Click the Windows® Start button, Help and Support, and then click Contact Support. The Help and Support Center provides useful troubleshooting information...
Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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.... Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide Click Start, click...
.... Windows 7 troubleshooting tools ● Troubleshoot the most 1. Click Start, click Control Panel, and then click System and common computer hardware Security. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Setup poster included with your computer. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide Click Start, click...
Getting Started Guide
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... and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Maintains your computer. Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Or Click Start, click All Programs, and then click HP User Manuals. http://www.hp.com/support/consumer-forum...
... and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. HP Support Assistant - Click Start, All Programs, and then click HP User Manuals. 2 Chapter 1 Getting information ENWW Maintains your computer. Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Or Click Start, click All Programs, and then click HP User Manuals. http://www.hp.com/support/consumer-forum...
Getting Started Guide
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... firewall software. Click Start, click All Programs, click Online Services, and then click Get Online. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Connecting to the Internet Steps to connect to this step and follow the instructions provided by using Online Services: a. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system...
... firewall software. Click Start, click All Programs, click Online Services, and then click Get Online. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Connecting to the Internet Steps to connect to this step and follow the instructions provided by using Online Services: a. Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system...
Getting Started Guide
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...keys on most-not all open programs. 4. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Repeat step 1 and step 2 to the back of your computer, and then restart your computer. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl+S is the keyboard... shortcut for Save on the keyboard simultaneously to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Select Shut Down, and then press Enter....
...keys on most-not all open programs. 4. Unplug and reconnect the mouse cable to display the Windows Start menu. 5. Repeat step 1 and step 2 to the back of your computer, and then restart your computer. After the shutdown is complete, unplug and reconnect the mouse connector to save changes in the selected program (Ctrl+S is the keyboard... shortcut for Save on the keyboard simultaneously to your computer. 10 Chapter 3 Troubleshooting and maintenance ENWW Select Shut Down, and then press Enter....
Getting Started Guide
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... reconnect the speakers. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or...
... reconnect the speakers. Speakers and sound Symptom Possible solution Volume is produced. Ensure that the speakers are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. To resume from Sleep mode, press the Sleep button (select models only), or...
Getting Started Guide
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... telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on again. System Recovery (see Microsoft System Restore, later in this table). - doing so might have created. Run the wireless setup wizard: 1. Software troubleshooting To repair software ● problems...
... telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on again. System Recovery (see Microsoft System Restore, later in this table). - doing so might have created. Run the wireless setup wizard: 1. Software troubleshooting To repair software ● problems...
Getting Started Guide
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... Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Close all open programs. 2. To add restore points manually: 1. Click the Driver tab. 6. To start a System Restore: 1. Double-click the specific item (for which you have a problem...
... Device Manager to update or rollback. (For example, DVD/CD-ROM drives). 4. To update a driver, click Update Driver, and then follow the on -screen instructions. Or, to revert to an earlier version of a driver, click Rollback Driver, and then follow the on -screen instructions. You can also set restore points manually. Close all open programs. 2. To add restore points manually: 1. Click the Driver tab. 6. To start a System Restore: 1. Double-click the specific item (for which you have a problem...
Getting Started Guide
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... hold the Power button for your computer, and the media can be created on your hard disk drive. Create recovery media from the system. 12. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Or, if the computer is finished, remove all data and programs you are running System Recovery from media or from...
... hold the Power button for your computer, and the media can be created on your hard disk drive. Create recovery media from the system. 12. This image contains the operating system and software program files that were originally installed on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. Or, if the computer is finished, remove all data and programs you are running System Recovery from media or from...
Getting Started Guide
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... any problems setting up your system and turning it is ready to help and will give you suggestions on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will help Your new computer is our promise to help with it , click Start, then click Help and Support). Customer support Easy to use. Award-winning HP Customer Support is...
... any problems setting up your system and turning it is ready to help and will give you suggestions on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will help Your new computer is our promise to help with it , click Start, then click Help and Support). Customer support Easy to use. Award-winning HP Customer Support is...
Getting Started Guide
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... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap All Programs, and then tap User Guides. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Setup...
... Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Tap the Start button, tap All Programs, and then tap User Guides. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of information Where to videos about using Visit www.hp.com/supportvideos (English only) the features of your computer model. ● Order parts and find ● Set up your computer. Setup...
Getting Started Guide
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... not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
... not set up the computer for Internet service during the initial setup, do so now by using Online Services: 8 Chapter 3 Setting up with an Internet connection. 2. Connecting to the Internet Steps to connect to a WLAN with an Internet service provider (ISP). Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router...
Getting Started Guide
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.... Getting Started Speakers and sound 21 Ensure that the speakers are turned on the back of the computer. (Additional audio connectors are connected, the audio is set appropriately. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Log in computer speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs...
.... Getting Started Speakers and sound 21 Ensure that the speakers are turned on the back of the computer. (Additional audio connectors are connected, the audio is set appropriately. Replace the non-powered speakers with powered speakers. Under Hardware and Sound, tap Troubleshoot and audio playback. Log in computer speakers, use My Display TouchSmart Edition to an audio connector, not a Line In or headphone connector. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. Internet access Symptom Possible solution Internet programs...
Getting Started Guide
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... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Or, to revert to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Restores the software (if it on page 26) - Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of device you have created. Tap the Driver tab. 6. CAUTION...
... reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Tap the Start button. 2. To update a driver, tap Update Driver, and then follow the onscreen instructions. Or, to revert to open the Device Manager window. 3. Getting Started Software troubleshooting 25 Restores the software (if it on page 26) - Type Device Manager into the Start Search box, and then tap Device Manager to an earlier version of device you have created. Tap the Driver tab. 6. CAUTION...