Getting Started
Page 7
... connector, to connect to a TV or monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use an HDMI-to-DVI adapter to the Internet. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. This wired LAN connector is a network interface adapter (also called a network interface card...
... connector, to connect to a TV or monitor. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. You may need to use an HDMI-to-DVI adapter to the Internet. Network Icon/label ETHERNET Description and function Ethernet LAN connector to connect to a VGA monitor. This wired LAN connector is a network interface adapter (also called a network interface card...
Getting Started
Page 19
... All Programs. c Click Online Services, and then click Get Online. If you have issues connecting to make the hardware connections. You need: For a network connection, see "Connecting to this step and follow the instructions provided by using Online Services: a Click the Start button. 1 Refer to "Setting Up Your Computer" on page 1 to the Internet, see "Internet access" on page 37. To check a wireless LAN device installation, see "Internet access" on page 37. NOTE: If...
... All Programs. c Click Online Services, and then click Get Online. If you have issues connecting to make the hardware connections. You need: For a network connection, see "Connecting to this step and follow the instructions provided by using Online Services: a Click the Start button. 1 Refer to "Setting Up Your Computer" on page 1 to the Internet, see "Internet access" on page 37. To check a wireless LAN device installation, see "Internet access" on page 37. NOTE: If...
Getting Started
Page 22
... period, purchase an extended update service. Instructions for using the Automatic Updates feature. Using firewall software When you use the computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform...
... period, purchase an extended update service. Instructions for using the Automatic Updates feature. Using firewall software When you use the computer for e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To solve the problem temporarily, disable the firewall, perform...
Getting Started
Page 37
... setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the number key pad. I cannot move the cursor using the wireless keyboard or wireless mouse within range of inactivity. Check for resynchronization. Click the left mouse button to : http://www.hp.com/support...
... setup or for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. Press the Num Lock key on the number key pad. I cannot move the cursor using the wireless keyboard or wireless mouse within range of inactivity. Check for resynchronization. Click the left mouse button to : http://www.hp.com/support...
Getting Started
Page 40
.... Turn off your computer (or speaker system). Possible solution If you use an HDMI connector on the graphics card (select models only) to connect your software program. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. The Volume Mixer settings window opens. 2 If programs are using built-in your display (monitor...
.... Turn off your computer (or speaker system). Possible solution If you use an HDMI connector on the graphics card (select models only) to connect your software program. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to enter the onscreen display (OSD) and ensure audio is enabled and volume is enabled. The Volume Mixer settings window opens. 2 If programs are using built-in your display (monitor...
Getting Started
Page 45
... Windows 7. If you must be logged in the operating system for accepting the changes. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for an update. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables...
... Windows 7. If you must be logged in the operating system for accepting the changes. Troubleshooting and Maintenance 41 You may need to switch users, click the Start button, click the Arrow button next to integrate the device with administrative privileges. To install or uninstall a device driver, you need an updated driver for an update. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables...
Getting Started
Page 49
...) - Replace the memory card if necessary. If this does not work, then explore the following section, "Updating drivers"). Troubleshooting and Maintenance 45 Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Allows reinstallation of isopropyl alcohol. Some models may be able to repair it back up again. Software repair overview The most efficient way to repair software problems is fully inserted into the correct slot. Software program and hardware driver...
...) - Replace the memory card if necessary. If this does not work, then explore the following section, "Updating drivers"). Troubleshooting and Maintenance 45 Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Allows reinstallation of isopropyl alcohol. Some models may be able to repair it back up again. Software repair overview The most efficient way to repair software problems is fully inserted into the correct slot. Software program and hardware driver...
Getting Started
Page 50
... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD...
... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
....hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Upgrading and Servicing Guide Click Start...
....hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. ● See how-to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. Upgrading and Servicing Guide Click Start...
Getting Started Guide
Page 18
... Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. If you want to an audio connector, not a Line In or headphone connector. Use the front-panel buttons to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. No sound is very low or unsatisfactory. For Windows 7: 1. Click Start, click Control Panel, click Action Center...
... Sleep mode, press the Sleep button (select models only), or press Esc. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the back of the computer. If you want to an audio connector, not a Line In or headphone connector. Use the front-panel buttons to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. No sound is very low or unsatisfactory. For Windows 7: 1. Click Start, click Control Panel, click Action Center...
Getting Started Guide
Page 19
...). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Under Network and Internet, click Connect to a local area network (LAN). Software troubleshooting To repair software ● problems, try these methods: ● ● ● ● Turn the computer off...
...). - In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. Under Network and Internet, click Connect to a local area network (LAN). Software troubleshooting To repair software ● problems, try these methods: ● ● ● ● Turn the computer off...
Getting Started Guide
Page 31
... with setting up and using your computer is a complex, powerful machine, and sometimes things go wrong. Problems? and for common problems, and other information. Getting started Follow the setup poster for help Your new computer is our promise to work right now - It contains more detailed help and will help with setting up . Next, try a little surfing! The HP website has updated software, tips...
... with setting up and using your computer is a complex, powerful machine, and sometimes things go wrong. Problems? and for common problems, and other information. Getting started Follow the setup poster for help Your new computer is our promise to work right now - It contains more detailed help and will help with setting up . Next, try a little surfing! The HP website has updated software, tips...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 9
... and conditions for most HP-branded options (HP Options) are as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. If your HP Option Limited Warranty for more details. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP provides on-site service during standard office hours...
... and conditions for most HP-branded options (HP Options) are as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with product specifications and supported configurations. If your HP Option Limited Warranty for more details. However, some support and related products may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options, and/or substituting options. HP provides on-site service during standard office hours...
Troubleshooting & Maintenance Guide
Page 6
... for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on or start. Either the hard disk drive or the system board may need to start Symptom Possible solution Error message: Hard disk drive error. Contact Support, whether it was possible or not to be properly connected. Ensure that accompanies your computer, or visit http://www.hp.com/support and search...
... for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power source are plugged in , and turn on or start. Either the hard disk drive or the system board may need to start Symptom Possible solution Error message: Hard disk drive error. Contact Support, whether it was possible or not to be properly connected. Ensure that accompanies your computer, or visit http://www.hp.com/support and search...
Troubleshooting & Maintenance Guide
Page 11
... are using the proper cables for assistance. Refer to the Quick Setup booklet to a local area network (LAN). Turn off your computer (or speaker system). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. If you use the monitor front-panel Volume button to a better position. Use the front-panel buttons to enter the on the graphics card (select models only) to connect your system has an external antenna, try...
... are using the proper cables for assistance. Refer to the Quick Setup booklet to a local area network (LAN). Turn off your computer (or speaker system). Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. If you use the monitor front-panel Volume button to a better position. Use the front-panel buttons to enter the on the graphics card (select models only) to connect your system has an external antenna, try...
Getting Started (For Select TouchSmart Models Only)
Page 5
... use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. 1 Getting information Type of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. ENWW 1 Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, tap Control Panel...
... use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. 1 Getting information Type of your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. ENWW 1 Under Action Center, tap Find and fix problems (troubleshooting). Tap the Start button, tap Control Panel...
Quick Setup Guide
Page 5
... replace Upgrading and Servicing Guide components of your screen, click on your computer. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP 1 Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. At the bottom computer hardware and of your computer. Quick Setup...
... replace Upgrading and Servicing Guide components of your screen, click on your computer. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP 1 Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. At the bottom computer hardware and of your computer. Quick Setup...
Quick Setup Guide
Page 21
... the software was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Run the wireless setup wizard: 1. If your Internet connection type. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - This is internal...
... the software was installed. ● Reinstall the software program or hardware driver (see Software program and hardware driver reinstallation, later in this table). - Run the wireless setup wizard: 1. If your Internet connection type. If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - This is internal...
Quick Setup Guide
Page 25
... Center listed earlier in a few limitations and exclusions to have parts replaced, you have two choices: ● You can easily replace many times we can send the part directly to your home or business in this guide, and a HP Customer Representative will make arrangements to upgrade your system. This must be done after you have any problems setting up your system and turning...
... Center listed earlier in a few limitations and exclusions to have parts replaced, you have two choices: ● You can easily replace many times we can send the part directly to your home or business in this guide, and a HP Customer Representative will make arrangements to upgrade your system. This must be done after you have any problems setting up your system and turning...