Getting Started
Page 7
... computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a monitor. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). DVI Recommended for connecting to an HDMI monitor or TV display. You may need to use a VGA-to...
... computer. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to a monitor. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that came with only a DVI connector to the computer. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). DVI Recommended for connecting to an HDMI monitor or TV display. You may need to use a VGA-to...
Getting Started
Page 19
... existing account to Use Your Computer 15 Preparing to this step and follow the instructions provided by the ISP. 3 Connect to make the hardware connections. To check a wireless LAN device installation, see "Connecting to the Internet: Sign up Internet service. b Click All Programs. c Click Online Services, and then click Get Online. however, you set up a home WLAN or access an existing public WLAN, always enable security features to...
... existing account to Use Your Computer 15 Preparing to this step and follow the instructions provided by the ISP. 3 Connect to make the hardware connections. To check a wireless LAN device installation, see "Connecting to the Internet: Sign up Internet service. b Click All Programs. c Click Online Services, and then click Get Online. however, you set up a home WLAN or access an existing public WLAN, always enable security features to...
Getting Started
Page 22
... "Using the Help and Support Center" on the computer, includes antivirus and firewall components. Antivirus software can block access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The antivirus program, which is preinstalled on a network, or block authorized e-mail attachments. Run Windows 7 Update monthly to install these updates, or...
... "Using the Help and Support Center" on the computer, includes antivirus and firewall components. Antivirus software can block access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. The antivirus program, which is preinstalled on a network, or block authorized e-mail attachments. Run Windows 7 Update monthly to install these updates, or...
Getting Started
Page 37
... turn on the number key pad. Ensure the mouse is not detected. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup...
... turn on the number key pad. Ensure the mouse is not detected. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup...
Getting Started
Page 40
... monitor speakers, use the keyboard controls. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. The Volume Mixer settings window opens. 2 If programs are turned on the keyboard. Replace...
... monitor speakers, use the keyboard controls. Or 1 Right-click the Volume icon on the task bar, or use the monitor front panel Volume button to an audio connector, not a Line In or headphone connector. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. The Volume Mixer settings window opens. 2 If programs are turned on the keyboard. Replace...
Getting Started
Page 45
... switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. Disable the automatic settings in the operating system for Windows 7. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install...
... switch users, click the Start button, click the Arrow button next to Shut Down, and then click Switch User. Turn off the computer, turn on the external device, and then turn on the computer to resolve the resource conflict. Disable the automatic settings in the operating system for Windows 7. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in with the device, or download and install...
Getting Started
Page 49
... an attached device, such as a printer, hard disk drive, mouse, or keyboard. Replace the memory card if necessary. Erases and reformats the hard disk drive, deleting all data files you are as simple as SDHC (Secure Digital High-Capacity) memory cards. Troubleshooting and Maintenance 45 Ensure the memory card is fully inserted into the correct slot. Updating drivers A driver is a software program that closes a hole or spoils a metal contact. Some software repairs are experiencing software problems: Updating drivers (see...
... an attached device, such as a printer, hard disk drive, mouse, or keyboard. Replace the memory card if necessary. Erases and reformats the hard disk drive, deleting all data files you are as simple as SDHC (Secure Digital High-Capacity) memory cards. Troubleshooting and Maintenance 45 Ensure the memory card is fully inserted into the correct slot. Updating drivers A driver is a software program that closes a hole or spoils a metal contact. Some software repairs are experiencing software problems: Updating drivers (see...
Getting Started
Page 50
... instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. NOTE: Always use this by model) To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you use the system recovery program. If you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver...
... instructions. 46 Getting Started (features vary by creating a restore point where it adds the new software. NOTE: Always use this by model) To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to expand the type of device you use the system recovery program. If you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
.../support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect...
.../support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect...
Getting Started Guide
Page 18
... . Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. If you connected powered (active) speakers and that the volume is enabled and that they are using built-in to connect your computer (or speaker system). Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center...
... . Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is set appropriately. If you connected powered (active) speakers and that the volume is enabled and that they are using built-in to connect your computer (or speaker system). Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center...
Getting Started Guide
Page 19
... -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Restores your system has an external antenna, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to a better position. System Recovery (see Updating device drivers, following). ENWW Software troubleshooting 13 Verify that was installed. doing...
... -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Restores your system has an external antenna, try these methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to a better position. System Recovery (see Updating device drivers, following). ENWW Software troubleshooting 13 Verify that was installed. doing...
Getting Started Guide
Page 31
... (30) days from information on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will help with your computer is a complex, powerful machine, and sometimes things go wrong. Refer to access it is then, to use. Getting started Follow the setup poster for help Your new computer is built to get the latest news from...
... (30) days from information on , immediately contact the HP Customer Care Center listed earlier in this guide, and a HP Customer Representative will help with your computer is a complex, powerful machine, and sometimes things go wrong. Refer to access it is then, to use. Getting started Follow the setup poster for help Your new computer is built to get the latest news from...
Troubleshooting & Maintenance Guide
Page 6
.... Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the computer, plug it in, and turn it . 2 Chapter 2 Troubleshooting ENWW Computer will not turn off the computer, and then press the Power button to turn on or start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the keyboard...
.... Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the computer, plug it in, and turn it . 2 Chapter 2 Troubleshooting ENWW Computer will not turn off the computer, and then press the Power button to turn on or start Symptom Possible solution Error message: Hard disk drive error. See Display (monitor) on the keyboard...
Troubleshooting & Maintenance Guide
Page 11
... from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution For Windows 7: 1. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are turned on -screen instructions. Use the front-panel buttons to the Internet. I cannot connect to enter the on the graphics card (select models only) to connect your...
... from Sleep mode, press the Sleep button (select models only), or press Esc. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Possible solution For Windows 7: 1. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen display (OSD) and ensure that audio is enabled and that the speakers are turned on -screen instructions. Use the front-panel buttons to the Internet. I cannot connect to enter the on the graphics card (select models only) to connect your...
Getting Started (For Select TouchSmart Models Only)
Page 5
... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Tap the Start button, and...
... (select models only) in the carousel within the HP TouchSmart application. ● Use the computer. ● Connect to use the Microsoft® Windows® 7 operating system. ● Find Windows 7 support information. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of your computer. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Tap the Start button, and...
Getting Started (For Select TouchSmart Models Only)
Page 27
... was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 25) - Audio drops when ● a video game is being played. ● ● The system is on again. Check the volume setting on the display. Restore your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Open the Audio Settings menu from...
... was in use before the software was installed. ● Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation on page 25) - Audio drops when ● a video game is being played. ● ● The system is on again. Check the volume setting on the display. Restore your hard disk drive. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Open the Audio Settings menu from...
Quick Setup Guide
Page 5
... hardware and of your computer. Troubleshooting and Maintenance Guide on your screen, click on your computer. ● Learn how to use the Microsoft Help and Support Windows 7 operating system. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set...
... hardware and of your computer. Troubleshooting and Maintenance Guide on your screen, click on your computer. ● Learn how to use the Microsoft Help and Support Windows 7 operating system. Windows 7 troubleshooting tools 1. Quick Setup (this Guide) ● Recover factory settings. User Manuals. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/go/contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer model. ● Order parts and find ● Set...
Quick Setup Guide
Page 21
...on Start, then click HP Help and Support and HP User Manuals. ) - At the bottom of your Internet connection type. Software troubleshooting 17 For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. doing so might have created. Under Network and Internet, click Connect to the Internet. Run the wireless setup wizard...
...on Start, then click HP Help and Support and HP User Manuals. ) - At the bottom of your Internet connection type. Software troubleshooting 17 For Windows 7: 1. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on -screen instructions. doing so might have created. Under Network and Internet, click Connect to the Internet. Run the wireless setup wizard...
Quick Setup Guide
Page 25
... of repair, as some important details), which are confirming that you intend to do should only be done after you have any problems setting up your system and turning it on the back of the Limited Warranty and Support Guide. Refer to the setup poster included with setting up your system. Before upgrading your hardware Any hardware upgrades that the computer was working...
... of repair, as some important details), which are confirming that you intend to do should only be done after you have any problems setting up your system and turning it on the back of the Limited Warranty and Support Guide. Refer to the setup poster included with setting up your system. Before upgrading your hardware Any hardware upgrades that the computer was working...