Getting Started
Page 3
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
Getting Started
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NOTE: If there are installed on the taskbar. 26 Getting Started (features vary by dragging and dropping items. PC Dashboard - To open the HP Advisor Dock, click the HP logo on your computer, and find onscreen guides for your computer in the folder, your computer has no onscreen guides.... to monitor and access system health information about key areas of your computer. HP Advisor has four major areas: PC Dock - Access HP and Partner software directly on your desktop and customize your dock by model) PC Discovery - Finding Onscreen Guides (Select models only) You can find offers for...
NOTE: If there are installed on the taskbar. 26 Getting Started (features vary by dragging and dropping items. PC Dashboard - To open the HP Advisor Dock, click the HP logo on your computer, and find onscreen guides for your computer in the folder, your computer has no onscreen guides.... to monitor and access system health information about key areas of your computer. HP Advisor has four major areas: PC Dock - Access HP and Partner software directly on your desktop and customize your dock by model) PC Discovery - Finding Onscreen Guides (Select models only) You can find offers for...
Getting Started
Page 58
...instructions. 2 Follow the instructions in "Preparing to Use Your Computer" on page 13. To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. 9 When the Recovery Manager is finished, remove all recovery discs from the system. ...). 54 Getting Started (features vary by model) Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance.
...instructions. 2 Follow the instructions in "Preparing to Use Your Computer" on page 13. To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. 9 When the Recovery Manager is finished, remove all recovery discs from the system. ...). 54 Getting Started (features vary by model) Additional Troubleshooting For additional troubleshooting solutions, refer to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance.
Getting Started
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...longer need your help Recycle your old computer Don't use up to 45% compared to PCs without impacting performance. The power to make a change Thank you for your purchase. HP is a key priority at HP. HP PCs keep energy needs to a minimum, saving you know that screen savers can be easily...and our planet is dedicated to producing the highest quality, best performing, and easiest to minimize energy use PCs in the production of electronic waste responsibly has been an HP priority for more than 20 years. Let's work together to sleep and thereby waste power? The packaging that...
...longer need your help Recycle your old computer Don't use up to 45% compared to PCs without impacting performance. The power to make a change Thank you for your purchase. HP is a key priority at HP. HP PCs keep energy needs to a minimum, saving you know that screen savers can be easily...and our planet is dedicated to producing the highest quality, best performing, and easiest to minimize energy use PCs in the production of electronic waste responsibly has been an HP priority for more than 20 years. Let's work together to sleep and thereby waste power? The packaging that...
Getting Started Guide
Page 3
...MB) is equal to 1,000,000 bytes, and one partition on the hard disk drive at a time. One of installed memory. 1. Turn on the PC. 2. Microsoft Windows and other programs, such as advertised. Because of the different measuring systems, you may see a difference between the size reported by manufacturers ...1,073,741,824 bytes. Note about systems configured with 4 GB of decimal (base 10) capacity. Press F10. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may appear to be available because of the hard disk drive is as FDISK, use the binary (base...
...MB) is equal to 1,000,000 bytes, and one partition on the hard disk drive at a time. One of installed memory. 1. Turn on the PC. 2. Microsoft Windows and other programs, such as advertised. Because of the different measuring systems, you may see a difference between the size reported by manufacturers ...1,073,741,824 bytes. Note about systems configured with 4 GB of decimal (base 10) capacity. Press F10. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may appear to be available because of the hard disk drive is as FDISK, use the binary (base...
Getting Started Guide
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... folder Click Start, click All Programs, and then click PC Help & Tools. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety information For more information, refer to...
... folder Click Start, click All Programs, and then click PC Help & Tools. Safety & Regulatory Information Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. HP Support Assistant - Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety information For more information, refer to...
Getting Started Guide
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...that expanding and upgrading are key benefits for quality and reliability. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. Support information Don't forget to : http://www.hp.com/apac/register. For help online, go through a comprehensive quality test to ensure the ... a desktop computer! The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on the keyboard at http://www...
...that expanding and upgrading are key benefits for quality and reliability. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. Support information Don't forget to : http://www.hp.com/apac/register. For help online, go through a comprehensive quality test to ensure the ... a desktop computer! The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. To our valued customer Congratulations on the keyboard at http://www...
Getting Started Guide
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...These services are considered consumer replaceable. In countries/regions where the warranty is not provided in the box. computer. Warranty print on your PC and/or in the CD/DVD provided in printed format, you have two choices: ● You can easily replace many times we can... find the expressly provided HP Limited Warranty applicable to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; There are described in the Hardware Limited Warranty ...
...These services are considered consumer replaceable. In countries/regions where the warranty is not provided in the box. computer. Warranty print on your PC and/or in the CD/DVD provided in printed format, you have two choices: ● You can easily replace many times we can... find the expressly provided HP Limited Warranty applicable to HP at: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; There are described in the Hardware Limited Warranty ...
HP Limited Warranty and Support Guide - Refurbished Desktops
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Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system • Third-party hardware or software • Detailed questions How to Check Warranty ...
Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on options • Operating system • Third-party hardware or software • Detailed questions How to Check Warranty ...
HP Limited Warranty and Support Guide - Refurbished Desktops
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...cord in the User Guides folder. Click Start, and then click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. To prevent direct exposure to laser beam, do not try to open the enclosure of ...Safety Information For more . 10 The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. be heavy; Go to Get Help Follow These Steps When You Need Help 1 Check the setup ...
...cord in the User Guides folder. Click Start, and then click Help and Support. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. To prevent direct exposure to laser beam, do not try to open the enclosure of ...Safety Information For more . 10 The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software questions. be heavy; Go to Get Help Follow These Steps When You Need Help 1 Check the setup ...
HP Limited Warranty and Support Guide - Refurbished Desktops
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...; Confirm the Total Installed Memory. HP will help you may see a difference between the size reported by manufacturers in the documentation, or on the PC. 2 Press the F10 key. Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft®.... Confirming Total Memory The system BIOS displays the full 4GB of Memory For computers with 4GB of installed memory. 1 Turn on the box. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it is to 1,073,741,824 bytes. we take back all...
...; Confirm the Total Installed Memory. HP will help you may see a difference between the size reported by manufacturers in the documentation, or on the PC. 2 Press the F10 key. Understanding Hard Disk Drive Space The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft®.... Confirming Total Memory The system BIOS displays the full 4GB of Memory For computers with 4GB of installed memory. 1 Turn on the box. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it is to 1,073,741,824 bytes. we take back all...
HP Limited Warranty and Support Guide - 2 Year Warranty
Page 10
... license or program license agreement provided with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on non-HP software. FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR... IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF HP OR ANY SUPPLIER HAS...
... license or program license agreement provided with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on non-HP software. FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR... IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF HP OR ANY SUPPLIER HAS...
HP Limited Warranty and Support Guide - 2 Year Warranty
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.... Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for help with setting up customer... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Register! Norton Internet Security http://www.symantec.com/techsupp...
.... Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for help with setting up customer... your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to Register! Norton Internet Security http://www.symantec.com/techsupp...
Troubleshooting & Maintenance Guide
Page 2
... computers with a 32-bit operating system, all memory above 3 GB is not limited to HP and Compaq systems. The memory above 3 GB may be available because of HP. Note about one partition on the PC. 2. Turn on the hard disk drive at a time. Part Number: 671281-001 Nothing...size reported by Macrovision. Microsoft and Windows are trademarks of our products for Hewlett-Packard products and services are described and advertised by HP. HP supports lawful use of technology and does not endorse or encourage the use the binary (base 2) numbering system. One of the partitions...
... computers with a 32-bit operating system, all memory above 3 GB is not limited to HP and Compaq systems. The memory above 3 GB may be available because of HP. Note about one partition on the PC. 2. Turn on the hard disk drive at a time. Part Number: 671281-001 Nothing...size reported by Macrovision. Microsoft and Windows are trademarks of our products for Hewlett-Packard products and services are described and advertised by HP. HP supports lawful use of technology and does not endorse or encourage the use the binary (base 2) numbering system. One of the partitions...
Getting Started (For Select TouchSmart Models Only)
Page 6
... electrical shock or damage to your new location before plugging the computer into an AC power outlet. 2 Chapter 1 Getting information ENWW If you purchased your HP TouchSmart (select HP TouchSmart PC models only). Maintains your computer performance and resolve problems faster by unplugging the power cord from water, dust, moisture, and soot. Watching and Recording...
... electrical shock or damage to your new location before plugging the computer into an AC power outlet. 2 Chapter 1 Getting information ENWW If you purchased your HP TouchSmart (select HP TouchSmart PC models only). Maintains your computer performance and resolve problems faster by unplugging the power cord from water, dust, moisture, and soot. Watching and Recording...
Getting Started (For Select TouchSmart Models Only)
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...be scrolled on or off . ● Interaction with Applications ◦ All active applications are content that appear on the Magic Canvas. The HP TouchSmart PC is an interactive background that grows as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports,...off the screen. ◦ Bring an application into a high-definition widescreen display. Select HP TouchSmart PC models can be mounted on the desktop, or tap the Start button and then tap HP TouchSmart. ● The Magic Canvas The Magic Canvas is a touch-enabled high-performance computer ...
...be scrolled on or off . ● Interaction with Applications ◦ All active applications are content that appear on the Magic Canvas. The HP TouchSmart PC is an interactive background that grows as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports,...off the screen. ◦ Bring an application into a high-definition widescreen display. Select HP TouchSmart PC models can be mounted on the desktop, or tap the Start button and then tap HP TouchSmart. ● The Magic Canvas The Magic Canvas is a touch-enabled high-performance computer ...
Getting Started (For Select TouchSmart Models Only)
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If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your computer ENWW Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your HP TouchSmart PC, refer to 30 degrees.
If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your computer ENWW Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your HP TouchSmart PC, refer to 30 degrees.
Getting Started (For Select TouchSmart Models Only)
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... enable onscreen display. 2. CAUTION: When the system is in display mode, the computer is recommended that you to the A/V source connector (1). 3. Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. The keyboard, mouse, and touch screen function...
... enable onscreen display. 2. CAUTION: When the system is in display mode, the computer is recommended that you to the A/V source connector (1). 3. Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. The keyboard, mouse, and touch screen function...
Getting Started (For Select TouchSmart Models Only)
Page 16
... from gaming mode To return to PC mode from gaming mode, choose from any one of the computer as well, when changed in gaming mode ● Mute - Mutes sound in games and ...) button on the remote 12 Chapter 3 Setting up your are in gaming mode, the following buttons will still affect PC mode: ● A/V - Places the system into Sleep mode. Switches between source modes: PC mode and gaming mode. Using the remote control in gaming mode Use the A/V source button on your remote control...
... from gaming mode To return to PC mode from gaming mode, choose from any one of the computer as well, when changed in gaming mode ● Mute - Mutes sound in games and ...) button on the remote 12 Chapter 3 Setting up your are in gaming mode, the following buttons will still affect PC mode: ● A/V - Places the system into Sleep mode. Switches between source modes: PC mode and gaming mode. Using the remote control in gaming mode Use the A/V source button on your remote control...
Getting Started (For Select TouchSmart Models Only)
Page 17
...onscreen display (OSD) button on the right side of the computer, just above the volume buttons. 1. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to customize, press the OK button underneath the display menu button. 4. button in ..., you can be accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 there is in display mode; NOTE: When connected to select the...
...onscreen display (OSD) button on the right side of the computer, just above the volume buttons. 1. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to customize, press the OK button underneath the display menu button. 4. button in ..., you can be accessed from the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 there is in display mode; NOTE: When connected to select the...