Limited Warranty and Support Guide
Page 11
..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://register.hp.com Where to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both... in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-...
..., PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://register.hp.com Where to your computer's Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options, both... in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-...
Getting Started
Page 29
...do one of your computer is not currently installed on your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Accessing Support on the computer where you can find links ...to driver updates, access to view it is in your Web browser. 2 Select your keyboard. Click an item to technical...
...do one of your computer is not currently installed on your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to http://www.hp.com/support in the Help and Support Center. Accessing Support on the computer where you can find links ...to driver updates, access to view it is in your Web browser. 2 Select your keyboard. Click an item to technical...
Getting Started
Page 42
...Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Vertical and slot-loading disc players cannot play non-standard discs. Internet access (continued) Symptom Internet programs do... of media. To use a minidisc with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you suspect a problem with the label facing out and centered in to close...
...Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Vertical and slot-loading disc players cannot play non-standard discs. Internet access (continued) Symptom Internet programs do... of media. To use a minidisc with a disc cleaning kit, available from the menu. For detailed information about restoring and updating drivers, see "Updating drivers" on its right side (select models only) before you suspect a problem with the label facing out and centered in to close...
Getting Started
Page 44
...3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. If the correct codec is an update available for Windows Media Player. Some video files may be viewed ...Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to your computer. CD and DVD ...
...3 Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. If the correct codec is an update available for Windows Media Player. Some video files may be viewed ...Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to your computer. CD and DVD ...
Getting Started
Page 45
...device with administrative privileges. Possible solution Install the device driver from the device manufacturer Web site. Contact the device vendor directly for accepting the changes. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration... device, or download and install the driver from the CD provided with administrative privileges. Troubleshooting and Maintenance 41 A new device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are...
...device with administrative privileges. Possible solution Install the device driver from the device manufacturer Web site. Contact the device vendor directly for accepting the changes. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration... device, or download and install the driver from the CD provided with administrative privileges. Troubleshooting and Maintenance 41 A new device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are...
Getting Started
Page 46
...an exclamation point in the Device Manager, this may be shared among them. 42 Getting Started (features vary by model) To uninstall the old driver so that is a device conflict or problem with the device. Click the Start button, click the Arrow button next to open the Device ... If there are not logged in simultaneously, system resources must be causing the device conflict. If you have removed a hardware device, but the device driver is enabled and working properly. If it is automatically running do not always appear when a device is not working properly. 4 If you created multiple...
...an exclamation point in the Device Manager, this may be shared among them. 42 Getting Started (features vary by model) To uninstall the old driver so that is a device conflict or problem with the device. Click the Start button, click the Arrow button next to open the Device ... If there are not logged in simultaneously, system resources must be causing the device conflict. If you have removed a hardware device, but the device driver is enabled and working properly. If it is automatically running do not always appear when a device is not working properly. 4 If you created multiple...
Getting Started
Page 49
...overview The most efficient way to a configuration that closes a hole or spoils a metal contact. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 50) - Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (...continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. Inspect the ends of the memory cards for fixing your computer works improperly or stops...
...overview The most efficient way to a configuration that closes a hole or spoils a metal contact. Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 50) - Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (...continued) Possible solution Ensure the memory card is one of the factory-installed software or hardware driver by using the Recovery Manager program. Inspect the ends of the memory cards for fixing your computer works improperly or stops...
Getting Started
Page 50
... update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that you want to... then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. If you experience a problem that enables you use...
... update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that you want to... then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. You can also set restore points manually. If you experience a problem that enables you use...
Getting Started
Page 51
...Reinstallation. 3 Click Next at the Welcome screen. Troubleshooting and Maintenance 47 You must restart the computer after recovering software programs or hardware drivers. A list of programs opens. To uninstall a program: 1 Close all software programs and folders. 2 Uninstall the damaged program: a...models only). Reinstall these programs directly from the Recovery Manager. Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is there. To check the list of installable programs in the computer box. ...
...Reinstallation. 3 Click Next at the Welcome screen. Troubleshooting and Maintenance 47 You must restart the computer after recovering software programs or hardware drivers. A list of programs opens. To uninstall a program: 1 Close all software programs and folders. 2 Uninstall the damaged program: a...models only). Reinstall these programs directly from the Recovery Manager. Software program and hardware driver reinstallation If an individual factory-installed software program or hardware driver is there. To check the list of installable programs in the computer box. ...
Getting Started
Page 52
... important that it to the original configuration when you first powered up your favorite programs. Sometimes a failing hard disk can be sure to check for driver updates for your hardware and new versions of your system. Maintenance This section includes information about tasks you can perform to help ensure trouble-free...
... important that it to the original configuration when you first powered up your favorite programs. Sometimes a failing hard disk can be sure to check for driver updates for your hardware and new versions of your system. Maintenance This section includes information about tasks you can perform to help ensure trouble-free...
Getting Started
Page 54
If you have created. System recovery reinstalls the operating system, programs, and drivers. Run the system recovery from a set of recovery discs that has accumulated in and around the computer connectors (for data storage. Cleaning the computer vents ...
If you have created. System recovery reinstalls the operating system, programs, and drivers. Run the system recovery from a set of recovery discs that has accumulated in and around the computer connectors (for data storage. Cleaning the computer vents ...
Getting Started
Page 55
... Recovery 1, Recovery 2). 4 Store the recovery discs in a safe place. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for the recovery disc creation process is correct. Choosing recovery discs To create recovery discs, your set of recovery ...insert a new blank disc to create recovery discs. The Recovery Disc Creator program tells you create. 4 Through recovery discs purchased from HP Support. Creating recovery discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on...
... Recovery 1, Recovery 2). 4 Store the recovery discs in a safe place. To purchase recovery discs, go to http://www.hp.com/support and visit the Software & Driver downloads page for the recovery disc creation process is correct. Choosing recovery discs To create recovery discs, your set of recovery ...insert a new blank disc to create recovery discs. The Recovery Disc Creator program tells you create. 4 Through recovery discs purchased from HP Support. Creating recovery discs Complete the procedure described in this section to create a set of recovery discs from the recovery image stored on...
Getting Started
Page 59
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
Getting Started
Page 61
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
Limited Warranty and Support Guide - Refurbished
Page 11
... Help and Support, and then click Contact Support. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you need help: 1 Check the setup poster and product documentation for... easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.
... Help and Support, and then click Contact Support. only), and French (Canada only) at : http://subscription.support.hp.com Where to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you need help: 1 Check the setup poster and product documentation for... easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S.
Getting Started Guide
Page 7
... 7 operating system. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and...
... 7 operating system. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and...
Getting Started Guide
Page 10
...the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Look in the HP User Manuals folder. 6. Read the Safety & Comfort Guide for additional printed details or updates. 5. d. Click Download next ... Product search results. Select your computer operating system. Select your country and language, if necessary, and click Support & Drivers. Select Download drivers and software (and firmware), type your computer can detect most cases, repair damage caused by viruses. Unauthorized access to secure ...
...the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Look in the HP User Manuals folder. 6. Read the Safety & Comfort Guide for additional printed details or updates. 5. d. Click Download next ... Product search results. Select your computer operating system. Select your country and language, if necessary, and click Support & Drivers. Select Download drivers and software (and firmware), type your computer can detect most cases, repair damage caused by viruses. Unauthorized access to secure ...
Getting Started Guide
Page 19
...adapter, and do not plug a network cable into a telephone service line; Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Try to a better position. This is internal, try to move the computer. ... the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on -screen instructions. This erases all data files...
...adapter, and do not plug a network cable into a telephone service line; Use Microsoft System Restore Software program and hardware driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Try to a better position. This is internal, try to move the computer. ... the wireless setup wizard: 1. If the antenna is the easiest (and sometimes the best) way. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Restores the software (if it on -screen instructions. This erases all data files...
Getting Started Guide
Page 20
...available on systems that was installed on your problem: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the on-screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To start a System .... Click Start, right-click Computer, and then click Properties. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use this System Restore procedure before you want to a previous restore point. NOTE...
...available on systems that was installed on your problem: 1. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click the Driver tab. 6. To update a driver, click Update Driver, and then follow the on-screen instructions. 14 Chapter 3 Troubleshooting and maintenance ENWW To start a System .... Click Start, right-click Computer, and then click Properties. 3. Click the plus sign (+) to expand the type of the driver if the new one does not solve your computer, use this System Restore procedure before you want to a previous restore point. NOTE...
Getting Started Guide
Page 21
... immediately, click Software Program Reinstallation. 3. Close all software programs and folders. 2. d. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you want to remove, and then click Uninstall. Click Start, All Programs, Recovery...Recovery Manager: 1. Click Yes if you can reinstall it . You must restart the computer after recovering software programs or hardware drivers. When you have a way to reinstall software programs that came on systems that the program is in the list of ...
... immediately, click Software Program Reinstallation. 3. Close all software programs and folders. 2. d. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. Before you want to remove, and then click Uninstall. Click Start, All Programs, Recovery...Recovery Manager: 1. Click Yes if you can reinstall it . You must restart the computer after recovering software programs or hardware drivers. When you have a way to reinstall software programs that came on systems that the program is in the list of ...