Limited Warranty and Support Guide
Page 11
... information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go to better handle your HP products. For more . 5 If you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web...
... information, driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go to better handle your HP products. For more . 5 If you have not solved the problem, call , please have Internet access or cannot connect to the Internet to use the HP Technical Support Web...
Getting Started
Page 7
... specific information, see the documentation that came with only a DVI connector to the computer. Digital video output connector (select models only), to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI display output connector, to connect to the Internet. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. You may need to use a VGA-to-DVI adapter to connect a display with...
... specific information, see the documentation that came with only a DVI connector to the computer. Digital video output connector (select models only), to connect to an Ethernet (RJ-45) local area network (LAN) hub or any broadband connection. HDMI display output connector, to connect to the Internet. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. You may need to use a VGA-to-DVI adapter to connect a display with...
Getting Started
Page 19
... connecting to the Internet. For a modem, see "Internet access" on page 37. d Follow the onscreen instructions to the Internet: Sign up Internet service. Change the default network name (SSID) and password. To check a wireless LAN device installation, see "Connecting to a Network" on page 6. b Click All Programs. c Click Online Services, and then click Get Online. When setting up the computer for Internet service during the initial setup, do so now by using Online Services: a Click the Start button...
... connecting to the Internet. For a modem, see "Internet access" on page 37. d Follow the onscreen instructions to the Internet: Sign up Internet service. Change the default network name (SSID) and password. To check a wireless LAN device installation, see "Connecting to a Network" on page 6. b Click All Programs. c Click Online Services, and then click Get Online. When setting up the computer for Internet service during the initial setup, do so now by using Online Services: a Click the Start button...
Getting Started
Page 22
... the Internet, Windows 7 Update automatically notifies you expose it to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using antivirus software When you use the computer for e-mail, network, or Internet access, you (through a pop-up message or icon in most cases, repair any damage that you must keep the operating...
... the Internet, Windows 7 Update automatically notifies you expose it to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. Using antivirus software When you use the computer for e-mail, network, or Internet access, you (through a pop-up message or icon in most cases, repair any damage that you must keep the operating...
Getting Started
Page 37
... under the mouse. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. For a mouse with a lint-free cloth (not paper). The Num Lock light should not be on if you are using the arrow keys on the number key pad...
... under the mouse. Replace the batteries in Suspend mode, which the ball moves. Click the left mouse button to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. For a mouse with a lint-free cloth (not paper). The Num Lock light should not be on if you are using the arrow keys on the number key pad...
Getting Started
Page 40
... volume setting in monitor speakers, use the keyboard controls. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to the Audio Out (lime green) connector on the back of the computer. Unplug headphones if they are turned on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup of the computer. (Additional audio connectors are connected...
... volume setting in monitor speakers, use the keyboard controls. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to the Audio Out (lime green) connector on the back of the computer. Unplug headphones if they are turned on the task bar, or use the monitor front panel Volume button to hear sound during the initial setup of the computer. (Additional audio connectors are connected...
Getting Started
Page 45
... install or uninstall a device driver, you need an updated driver for an update. A new device does not work. Possible solution Install the device driver from the device manufacturer Web site. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Troubleshooting and Maintenance 41 Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the cable or connector...
... install or uninstall a device driver, you need an updated driver for an update. A new device does not work. Possible solution Install the device driver from the device manufacturer Web site. Restart the computer, and follow the instructions for the new device, and choose a basic configuration that the pins in the operating system for accepting the changes. Troubleshooting and Maintenance 41 Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the cable or connector...
Getting Started
Page 49
..., hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your hard disk drive. Software repair overview The most efficient way to repair software problems is a software program that enables your computer, and others require performing a system recovery from files on page 50) - Updating drivers A driver is simply to communicate with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Troubleshooting and Maintenance 45...
..., hard disk drive, mouse, or keyboard. Some software repairs are experiencing software problems: Updating drivers (see "System Recovery" on your hard disk drive. Software repair overview The most efficient way to repair software problems is a software program that enables your computer, and others require performing a system recovery from files on page 50) - Updating drivers A driver is simply to communicate with a lint-free cloth and a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Troubleshooting and Maintenance 45...
Getting Started
Page 50
.... (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you to restore your computer, use before the current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click...
.... (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for which you to restore your computer, use before the current software problem existed. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
... software issues. 2. Under Action Center, click Find and fix problems ● Find links to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Windows 7 troubleshooting...
... software issues. 2. Under Action Center, click Find and fix problems ● Find links to videos about using the features of your computer model. ● Order parts and find ● Set up your computer. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. Windows 7 troubleshooting...
Getting Started Guide
Page 18
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your monitor to...
Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Use the front-panel buttons to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Replace the non-powered speakers with powered speakers. Under Hardware and Sound, click Troubleshoot and audio playback. Turn off your monitor to...
Getting Started Guide
Page 19
... and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see System recovery on -screen instructions. For Windows 7: 1. ENWW Software troubleshooting 13 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. System Recovery (see Updating device drivers, following). Verify that was in use before the software was installed. doing so might have created. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to connect again...
... and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see System recovery on -screen instructions. For Windows 7: 1. ENWW Software troubleshooting 13 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. System Recovery (see Updating device drivers, following). Verify that was in use before the software was installed. doing so might have created. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Try to connect again...
Getting Started Guide
Page 31
... included with setting up your computer, HP is covered for your computer model. Once the security seal has been broken, your Windows desktop (to access it ! Problems? Go to the Support website listed earlier in your computer. Whether with it , click Start, then click Help and Support). See what you can reach a real, knowledgeable person by calling the HP Customer Care Center in this...
... included with setting up your computer, HP is covered for your computer model. Once the security seal has been broken, your Windows desktop (to access it ! Problems? Go to the Support website listed earlier in your computer. Whether with it , click Start, then click Help and Support). See what you can reach a real, knowledgeable person by calling the HP Customer Care Center in this...
Troubleshooting & Maintenance Guide
Page 6
... press the Power button to start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on . For more seconds to turn on the keyboard simultaneously. 2. Contact Support, whether it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the computer, plug it in properly. 2 Troubleshooting Refer to a backup hard disk drive. 4. The...
... press the Power button to start Symptom Possible solution Error message: Hard disk drive error. Or, press and hold the Power button on . For more seconds to turn on the keyboard simultaneously. 2. Contact Support, whether it on the computer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the computer, plug it in properly. 2 Troubleshooting Refer to a backup hard disk drive. 4. The...
Troubleshooting & Maintenance Guide
Page 11
... speakers. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to enter the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that they are connected to an audio connector, not a Line In or headphone connector. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set...
... speakers. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Under Network and Internet, click Connect to enter the on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on -screen display (OSD) and ensure that audio is enabled and that they are connected to an audio connector, not a Line In or headphone connector. Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set...
Getting Started (For Select TouchSmart Models Only)
Page 5
... user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● See how-to the Internet. ● Recover factory settings. Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. 1 Getting information Type of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. Tap the Start button, tap Control Panel...
... user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. ● See how-to the Internet. ● Recover factory settings. Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. 1 Getting information Type of your computer. Under Action Center, tap Find and fix problems (troubleshooting). Setup documentation included with your computer. Tap the Start button, tap Control Panel...
Quick Setup Guide
Page 5
...; Upgrade or replace Upgrading and Servicing Guide components of your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. HP Support website: http://www.hp.com/go /win7. User Manuals. ● Find electronic user guides and specifications for your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to videos about using Visit http://www.hp...
...; Upgrade or replace Upgrading and Servicing Guide components of your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on your computer. HP Support website: http://www.hp.com/go /win7. User Manuals. ● Find electronic user guides and specifications for your computer. Quick Setup (this Guide) ● Use the computer. ● Connect to the Internet. information. ● Find links to videos about using Visit http://www.hp...
Quick Setup Guide
Page 21
... drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on your system has an external antenna, try to move the antenna to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Try to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - Software troubleshooting To repair software problems, try these methods: ● Turn...
... drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on your system has an external antenna, try to move the antenna to open the wizard, and then follow the on Start, then click HP Help and Support and HP User Manuals. ) - Try to factory defaults. ● System Recovery (see Microsoft System Restore, later in this table). - Software troubleshooting To repair software problems, try these methods: ● Turn...
Quick Setup Guide
Page 25
... help with your computer. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. This is necessary, the HP Customer Care Center will assist you have any problems setting up your computer parts that are confirming that you intend to have parts replaced, you have completely set up your computer is still...
... help with your computer. Customer support for repairs 21 Before upgrading your hardware Any hardware upgrades that the computer was working properly before attempting to upgrade your system. This is necessary, the HP Customer Care Center will assist you have any problems setting up your computer parts that are confirming that you intend to have parts replaced, you have completely set up your computer is still...