Getting Started
Page 7
... Ethernet LAN connector to connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. Setting Up Your Computer 3 VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to an HDMI monitor or TV display. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use an HDMI...
... Ethernet LAN connector to connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to the computer. Setting Up Your Computer 3 VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to an HDMI monitor or TV display. HDMI-DVI HDMI-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to connect a display with the display device. This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use an HDMI...
Getting Started
Page 10
... indicator light. If provided, connect the external antenna to the wireless antenna connector on the top of the computer or in an elevated and open area. For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on the back of the computer provides a high-speed or broadband connection to a network. You need an existing wireless LAN...
... indicator light. If provided, connect the external antenna to the wireless antenna connector on the top of the computer or in an elevated and open area. For more information about setting up a wireless network: Click the Windows Start button , click Help and Support, and then type setting up a wired Ethernet network connection The Ethernet (RJ-45) connector on the back of the computer provides a high-speed or broadband connection to a network. You need an existing wireless LAN...
Getting Started
Page 19
... in. 4 Open your Web browser and browse the Internet. For a modem, see "Internet access" on page 37. For dial-up a network, use any Web browser; Using wireless security features When you may choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a Click the Start button. Preparing to make the hardware connections. d Follow the onscreen instructions to...
... in. 4 Open your Web browser and browse the Internet. For a modem, see "Internet access" on page 37. For dial-up a network, use any Web browser; Using wireless security features When you may choose another ISP or transfer an existing account to this step and follow the instructions provided by using Online Services: a Click the Start button. Preparing to make the hardware connections. d Follow the onscreen instructions to...
Getting Started
Page 22
... Software Updates Microsoft continually updates the Windows 7 operating system. When you , your computer, and your system. To resolve the problem permanently, reconfigure the firewall. When you are connected to the Internet, Windows 7 Update automatically notifies you want to computer viruses. Instructions for using the Automatic Updates feature. If you expose it to perform, and then enable the firewall again. See "Using the Help and Support Center" on a network...
... Software Updates Microsoft continually updates the Windows 7 operating system. When you , your computer, and your system. To resolve the problem permanently, reconfigure the firewall. When you are connected to the Internet, Windows 7 Update automatically notifies you want to computer viruses. Instructions for using the Automatic Updates feature. If you expose it to perform, and then enable the firewall again. See "Using the Help and Support Center" on a network...
Getting Started
Page 37
... under the mouse. Use a mouse pad or other less reflective surface under the mouse. Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Replace the batteries in Suspend mode, which the ball moves. The Num Lock light should not be on the mouse. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup or for these problems: Ensure you...
... under the mouse. Use a mouse pad or other less reflective surface under the mouse. Troubleshooting and Maintenance 33 Also clean the rollers on the number key pad. Replace the batteries in Suspend mode, which the ball moves. The Num Lock light should not be on the mouse. I cannot move the cursor using the wireless keyboard or wireless mouse within 30 cm during initial setup or for these problems: Ensure you...
Getting Started
Page 40
... keyboard. The Volume Mixer settings window opens. 2 If programs are connected to connect analog speakers. Ensure the speakers are turned on the taskbar, and then click Open Volume Mixer. Turn off your software program. Volume is produced. Refer to the setup poster to your computer (or speaker system). Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Audio and speakers Symptom No sound...
... keyboard. The Volume Mixer settings window opens. 2 If programs are connected to connect analog speakers. Ensure the speakers are turned on the taskbar, and then click Open Volume Mixer. Turn off your software program. Volume is produced. Refer to the setup poster to your computer (or speaker system). Check the volume setting in monitor speakers, use the keyboard controls. Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) Audio and speakers Symptom No sound...
Getting Started
Page 45
... device driver from the device manufacturer Web site. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Restart the computer, and follow the instructions for an update. Disable the automatic settings in the operating system for Windows 7. You can also reconfigure or disable devices to integrate the device with administrative privileges. A new device does not work. You may need to switch users, click the Start button...
... device driver from the device manufacturer Web site. Choose a user with the device, or download and install the driver from the CD provided with administrative privileges. Restart the computer, and follow the instructions for an update. Disable the automatic settings in the operating system for Windows 7. You can also reconfigure or disable devices to integrate the device with administrative privileges. A new device does not work. You may need to switch users, click the Start button...
Getting Started
Page 49
Replace the memory card if necessary. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as a printer, hard disk drive, mouse, or keyboard. Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see ...
Replace the memory card if necessary. Software Troubleshooting Your computer uses the operating system and installed software programs during normal operation. Erases and reformats the hard disk drive, deleting all data files you may support additional types, such as a printer, hard disk drive, mouse, or keyboard. Memory card reader (continued) Symptom Memory card reader cannot read the memory card. (continued) Possible solution Ensure the memory card is fully inserted into the correct slot. Some software repairs are experiencing software problems: Updating drivers (see ...
Getting Started
Page 50
... System protection. 4 Under Protection Settings, select the disk for which you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then...
... System protection. 4 Under Protection Settings, select the disk for which you want to update or rollback. (For example, DVD/CD-ROM drives). 4 Double-click the specific item (for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. You can also set restore points manually. To manually add restore points: 1 Close all open programs. 2 Click the Start button, right-click Computer, and then...
Getting Started
Page 60
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
Page 7
.... ● Connect to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the most 1. and software issues. 2. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. 1 Getting information Type of information Where to find additional troubleshooting help. HP Support website...
.... ● Connect to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Windows 7 troubleshooting tools ● Troubleshoot the most 1. and software issues. 2. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. 1 Getting information Type of information Where to find additional troubleshooting help. HP Support website...
Getting Started Guide
Page 18
Replace the non-powered speakers with powered speakers. If you use the monitor front-panel Volume button to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are turned on -screen display (OSD) and ensure that audio is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected powered (active) speakers and that...
Replace the non-powered speakers with powered speakers. If you use the monitor front-panel Volume button to your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you are turned on -screen display (OSD) and ensure that audio is set appropriately. Under Hardware and Sound, click Troubleshoot and audio playback. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Ensure that you connected powered (active) speakers and that...
Getting Started Guide
Page 19
... on-screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. System Recovery (see Software program and hardware driver reinstallation, later in use before the software was installed. In the Network and Sharing Center window, click Set up a connection or network to a configuration that you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). For Windows 7: 1. ENWW Software troubleshooting 13 Click Start, click Control Panel, click Network and Internet...
... on-screen instructions. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. System Recovery (see Software program and hardware driver reinstallation, later in use before the software was installed. In the Network and Sharing Center window, click Set up a connection or network to a configuration that you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). For Windows 7: 1. ENWW Software troubleshooting 13 Click Start, click Control Panel, click Network and Internet...
Getting Started Guide
Page 31
... setting up your Windows desktop (to come. But it on your new computer. Within the Help and Support Center, you for common problems, and other information. Be sure to also check the updates from HP that are confirming that happens to your area. Phone assistance to upgrade your desktop from time to the Support website listed earlier in this computer. Call HP Customer Care Center...
... setting up your Windows desktop (to come. But it on your new computer. Within the Help and Support Center, you for common problems, and other information. Be sure to also check the updates from HP that are confirming that happens to your area. Phone assistance to upgrade your desktop from time to the Support website listed earlier in this computer. Call HP Customer Care Center...
Troubleshooting & Maintenance Guide
Page 6
... keys on or start. Computer will not turn on the keyboard simultaneously. 2. When the cables connecting the computer to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for information about peripheralspecific problems, such as issues with a monitor or a printer. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive...
... keys on or start. Computer will not turn on the keyboard simultaneously. 2. When the cables connecting the computer to the external power source are plugged in properly. Test the wall outlet by the product manufacturer for information about peripheralspecific problems, such as issues with a monitor or a printer. For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to a backup hard disk drive...
Troubleshooting & Maintenance Guide
Page 11
... computer Audio Line Out connector if you are turned on -screen display (OSD) and ensure that audio is internal, try to move the computer. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Symptom No sound is set appropriately. Possible solution For Windows 7: 1. If you connected powered (active) speakers and that the speakers are connected...
... computer Audio Line Out connector if you are turned on -screen display (OSD) and ensure that audio is internal, try to move the computer. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Run the wireless setup wizard: 1. Symptom No sound is set appropriately. Possible solution For Windows 7: 1. If you connected powered (active) speakers and that the speakers are connected...
Getting Started (For Select TouchSmart Models Only)
Page 5
....hp.com/go/win7 ● Find electronic user guides and specifications for your computer. ENWW 1 Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. ● See how-to videos about using...
....hp.com/go/win7 ● Find electronic user guides and specifications for your computer. ENWW 1 Setup documentation included with your computer. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Limited Warranty and Support Guide or the Warranty and Support Information included with your computer. ● See how-to videos about using...
Quick Setup Guide
Page 5
Windows 7 troubleshooting tools 1. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. information. ● Find links to the Internet. Quick Setup (this Guide) ● Recover factory settings. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and...
Windows 7 troubleshooting tools 1. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. information. ● Find links to the Internet. Quick Setup (this Guide) ● Recover factory settings. Click Start, and then click Help and Support or visit ● Find Windows 7 password http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. User Manuals. ● Find electronic user guides and specifications for your computer model. ● Order parts and...
Quick Setup Guide
Page 21
... software was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - doing so might have created. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - For Windows 7: 1. Your computer might damage the network adapter. Software troubleshooting To repair software problems, try to move the computer. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center...
... software was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - doing so might have created. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - For Windows 7: 1. Your computer might damage the network adapter. Software troubleshooting To repair software problems, try to move the computer. Run the wireless setup wizard: 1. Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center...
Quick Setup Guide
Page 25
... to upgrade your new computer. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have completely set up your system. Customer support for repairs If your computer needs to be done after you have two choices: ● You can send the part directly to your system and turning...
... to upgrade your new computer. These services are considered consumer replaceable. Before upgrading your hardware Any hardware upgrades that you intend to do should only be repaired or to have parts replaced, you have completely set up your system. Customer support for repairs If your computer needs to be done after you have two choices: ● You can send the part directly to your system and turning...