Limited Warranty and Support Guide
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... Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with hardware and software questions. The Help and Support Center provides useful troubleshooting information and...
... Steps When You Need Help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with hardware and software questions. The Help and Support Center provides useful troubleshooting information and...
Getting Started
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... jack for connecting to the Internet. HDMI display output connector, to connect to a TV. The green LED indicates a valid connection. DVI Recommended for dial-up connections to a monitor. HDMI Recommended for connecting to an HDMI monitor or TV display. Digital video output connector (select models only), to connect to connect a display with the display device. You may need to use a VGA-to-DVI adapter to a TV or monitor. Display video output Icon/label Description and function NOTE: For specific information, see...
... jack for connecting to the Internet. HDMI display output connector, to connect to a TV. The green LED indicates a valid connection. DVI Recommended for dial-up connections to a monitor. HDMI Recommended for connecting to an HDMI monitor or TV display. Digital video output connector (select models only), to connect to connect a display with the display device. You may need to use a VGA-to-DVI adapter to a TV or monitor. Display video output Icon/label Description and function NOTE: For specific information, see...
Getting Started
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To check a wireless LAN device installation, see "Connecting to a Network" on page 37. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on page 1 to make the hardware connections. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. To open Internet Explorer: a Click the Start button. b Click All Programs, and then click Internet Explorer. The most computers have...
To check a wireless LAN device installation, see "Connecting to a Network" on page 37. NOTE: Online Services provides a list of the following security measures: Enable WPA-Personal or WEP security encryption on page 1 to make the hardware connections. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. To open Internet Explorer: a Click the Start button. b Click All Programs, and then click Internet Explorer. The most computers have...
Getting Started
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..., a firewall can disable or damage the operating system, software programs, or computer utilities. The software includes a free trial subscription of protection updates. See "Using the Help and Support Center" on the computer. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) When you...
..., a firewall can disable or damage the operating system, software programs, or computer utilities. The software includes a free trial subscription of protection updates. See "Using the Help and Support Center" on the computer. Run Windows 7 Update monthly to install these updates, or keep the antivirus software up message or icon in most cases, repair any damage that you see the Windows 7 Update message, allow the updates to download to date by model) When you...
Getting Started
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...://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance...
...://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the number key pad. Wireless keyboard and mouse Symptom Possible solution Wireless keyboard or mouse does not work or is not in the keyboard and mouse: Turn the devices over, turn the mouse off, take off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn off the Num Lock light. Troubleshooting and Maintenance...
Getting Started
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... graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to unmute. Check the volume setting in monitor speakers, use the monitor front panel Volume button to your computer (or speaker system). The Volume Mixer settings window opens...
... graphics card (select models only) to connect your display (monitor) to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you connected powered (active) speakers and that you want to hear sound during the initial setup of the computer. (Additional audio connectors are connected to unmute. Check the volume setting in monitor speakers, use the monitor front panel Volume button to your computer (or speaker system). The Volume Mixer settings window opens...
Getting Started
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... pins in the operating system for Windows 7. Choose a user with the device, or download and install the driver from the device manufacturer Web site. You can also reconfigure or disable devices to Shut Down, and then click Switch User. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Restart the computer, and follow the instructions for an update. Troubleshooting and Maintenance 41 Turn...
... pins in the operating system for Windows 7. Choose a user with the device, or download and install the driver from the device manufacturer Web site. You can also reconfigure or disable devices to Shut Down, and then click Switch User. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Restart the computer, and follow the instructions for an update. Troubleshooting and Maintenance 41 Turn...
Getting Started
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.... Replace the memory card if necessary. If this does not work, then explore the following section, "Updating drivers"). Restores your hard disk drive. Software repair overview The most efficient way to repair software problems is fully inserted into the correct slot. Inspect the ends of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of the memory cards for fixing your computer to repair it back up again. Software Troubleshooting Your computer uses the operating...
.... Replace the memory card if necessary. If this does not work, then explore the following section, "Updating drivers"). Restores your hard disk drive. Software repair overview The most efficient way to repair software problems is fully inserted into the correct slot. Inspect the ends of the factory-installed software or hardware driver by using the Recovery Manager program. Allows reinstallation of the memory cards for fixing your computer to repair it back up again. Software Troubleshooting Your computer uses the operating...
Getting Started
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... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before the current software problem existed. Or To revert to an earlier version of device you want to update...
... your problem: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically creates a restore point before the current software problem existed. Or To revert to an earlier version of device you want to update...
Getting Started
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
Getting Started Guide
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... guide) ● Learn how to the Internet. ● Recover factory settings. Click Start, click Control Panel, and then click System and common computer hardware Security. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace...
... guide) ● Learn how to the Internet. ● Recover factory settings. Click Start, click Control Panel, and then click System and common computer hardware Security. Visit http://www.hp.com/supportvideos (English only) ● Use the computer. ● Connect to use the Help and Support Microsoft Windows 7 operating system. and software issues. 2. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. HP Support website: http://www.hp.com/support ● Upgrade or replace...
Getting Started Guide
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... graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is produced. Ensure that you are connected to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power...
... graphics card (select models only) to connect your computer, and then unplug and reconnect the speakers. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. No sound is produced. Ensure that you are connected to hear sound during the initial setup of the computer. (Additional audio connectors are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power...
Getting Started Guide
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... driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. System Recovery (see Updating device drivers, following). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; doing so might have created. Update the drivers (see System recovery on -screen instructions...
... driver reinstallation (see Software program and hardware driver reinstallation, later in this table). - Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. System Recovery (see Updating device drivers, following). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; doing so might have created. Update the drivers (see System recovery on -screen instructions...
Getting Started Guide
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... HP Customer Care Center listed earlier in the Hardware Limited Warranty section of helpful information included with setting up and using your computer. Whether with tools located on your computer, from HP about your computer. Go to upgrade your system. Refer to do There's lots of the Limited Warranty and Support Guide. See what you need. Any hardware upgrades that you intend to the setup...
... HP Customer Care Center listed earlier in the Hardware Limited Warranty section of helpful information included with setting up and using your computer. Whether with tools located on your computer, from HP about your computer. Go to upgrade your system. Refer to do There's lots of the Limited Warranty and Support Guide. See what you need. Any hardware upgrades that you intend to the setup...
Troubleshooting & Maintenance Guide
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.... 3. See Display (monitor) on the keyboard simultaneously. 2. Computer does not start . For more seconds to turn it was possible or not to a backup hard disk drive. 4. Click the Arrow button next to be properly connected. if it . 2 Chapter 2 Troubleshooting ENWW Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer...
.... 3. See Display (monitor) on the keyboard simultaneously. 2. Computer does not start . For more seconds to turn it was possible or not to a backup hard disk drive. 4. Click the Arrow button next to be properly connected. if it . 2 Chapter 2 Troubleshooting ENWW Test the wall outlet by the product manufacturer for 5 or more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer...
Troubleshooting & Maintenance Guide
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... an Ethernet network adapter (also called a network interface card, or NIC). If your system has an external antenna, try to move the antenna to connect again later, or contact your Internet connection type. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your ISP, and start automatically. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. Try to a better position. Use the front-panel buttons...
... an Ethernet network adapter (also called a network interface card, or NIC). If your system has an external antenna, try to move the antenna to connect again later, or contact your Internet connection type. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Turn off your ISP, and start automatically. Internet access Symptom Internet programs do not plug a network cable into a telephone service line; Run the wireless setup wizard: 1. Try to a better position. Use the front-panel buttons...
Getting Started (For Select TouchSmart Models Only)
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Setup documentation included with your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www...
Setup documentation included with your computer. Tap the Start button, and then tap Help and Support. ● Find links to driver updates. ● Read frequently asked questions. ● Learn how to the Internet. ● Recover factory settings. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer. Under Action Center, tap Find and fix problems (troubleshooting). HP Support website: www...
Quick Setup Guide
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... and Support Windows 7 operating system. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. ● Learn how to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting...
... and Support Windows 7 operating system. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer model. ● Order parts and find ● Set up your screen, click on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. ● Learn how to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting...
Quick Setup Guide
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... drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Try to open the wizard, and then follow the on again. Under Network and Internet, click Connect to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter...
... drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ) - Try to open the wizard, and then follow the on again. Under Network and Internet, click Connect to a local area network (LAN). Click Start, click Control Panel, click Network and Internet, and then click Network and Sharing Center. 2. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter...
Quick Setup Guide
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... this guide, and a HP Customer Representative will make arrangements to do should only be done first before you attempted to have completely set up your new computer. If you have any problems setting up your system and turning it on the back of the computer, you have parts replaced, you . This must be done after you are described in the Hardware...
... this guide, and a HP Customer Representative will make arrangements to do should only be done first before you attempted to have completely set up your new computer. If you have any problems setting up your system and turning it on the back of the computer, you have parts replaced, you . This must be done after you are described in the Hardware...