Limited Warranty and Support Guide
Page 11
..., All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to your computer's Help and Support Center for all your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options...
..., All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Support Information Don't Forget to your computer's Help and Support Center for all your computer. 2 Use the Help and Support Center for product information, driver updates, troubleshooting, and much more information about service and support options...
Getting Started
Page 29
... Guide, or use the following : Click the title to view it is in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to save the file, rename the file (retaining the .pdf extension), and then click Save. ...by using the previous procedure. 2 Click Manuals. 3 Locate the manual you can download from the Manuals page if it . Here, you want to http://www.hp.com/support in the Help and Support Center. Click an item to display the file in Adobe® Acrobat® Reader (which you want , and...
... Guide, or use the following : Click the title to view it is in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Enter the model number of the following steps: 1 Go to save the file, rename the file (retaining the .pdf extension), and then click Save. ...by using the previous procedure. 2 Click Manuals. 3 Locate the manual you can download from the Manuals page if it . Here, you want to http://www.hp.com/support in the Help and Support Center. Click an item to display the file in Adobe® Acrobat® Reader (which you want , and...
Getting Started
Page 42
CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Wait at least 30 seconds for the drive to close it ... tray, you insert the minidisc: 1 Face the front of media. Ensure the disc is installed in the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on page 45.
CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc, or it . 38 Getting Started (features vary by model) The driver may be corrupted or outdated. Internet access (continued) Symptom Internet programs do not start . Wait at least 30 seconds for the drive to close it ... tray, you insert the minidisc: 1 Face the front of media. Ensure the disc is installed in the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on page 45.
Getting Started
Page 44
... drive first, and then record them to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. I cannot play certain video files. Video Symptom Possible solution Some video files do not play a movie properly... 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to download the codec file. Your DVD player cannot play . Some video files may be corrupt or in...
... drive first, and then record them to Sound, video and game controllers. 4 Right-click TV tuner (select models only), and then click Update Driver Software. 5 Select Search automatically for codec. I cannot play certain video files. Video Symptom Possible solution Some video files do not play a movie properly... 2 Type Device Manager into the Start Search box, and then click Device Manager to open Windows Media Player Help and search for updated driver software. 6 Follow the instructions to download the codec file. Your DVD player cannot play . Some video files may be corrupt or in...
Getting Started
Page 45
...then click Switch User. Troubleshooting and Maintenance 41 A new device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. You may need to switch users, click the Start button, click the...and follow the instructions for an update. Contact the device vendor directly for accepting the changes. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected ...
...then click Switch User. Troubleshooting and Maintenance 41 A new device does not work. For Hewlett-Packard peripheral devices, visit the HP Web site at http://www.hp.com/support Ensure that all cables are not bent. You may need to switch users, click the Start button, click the...and follow the instructions for an update. Contact the device vendor directly for accepting the changes. To install or uninstall a device driver, you need an updated driver for the new device, and choose a basic configuration that the pins in the cable or connector are properly and securely connected ...
Getting Started
Page 46
... properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the devices or uninstall an old device driver: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open or respond. This happens... means there is available, click the Troubleshoot button, and follow the onscreen instructions in a yellow circle near the device icon. To uninstall the old driver so that is automatically running in the Device Manager, this may need to disable one of the device, and then select Properties. 6 Click the...
... properly, right-click the device, click Uninstall, and then click OK. 5 Right-click the name of the devices or uninstall an old device driver: 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to open or respond. This happens... means there is available, click the Troubleshoot button, and follow the onscreen instructions in a yellow circle near the device icon. To uninstall the old driver so that is automatically running in the Device Manager, this may need to disable one of the device, and then select Properties. 6 Click the...
Getting Started
Page 49
... require performing a system recovery from files on page 50) - Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Updating drivers A driver is simply to restart the computer or turn the computer off completely and then power it... Ensure the memory card is one of the software, you have created, and then reinstalls the operating system, programs, and drivers. System recovery (see "Microsoft System Restore" on page 47) - Allows reinstallation of isopropyl alcohol. Restores your computer works improperly...
... require performing a system recovery from files on page 50) - Software program and hardware driver reinstallation (See "Software program and hardware driver reinstallation" on page 46) - Updating drivers A driver is simply to restart the computer or turn the computer off completely and then power it... Ensure the memory card is one of the software, you have created, and then reinstalls the operating system, programs, and drivers. System recovery (see "Microsoft System Restore" on page 47) - Allows reinstallation of isopropyl alcohol. Restores your computer works improperly...
Getting Started
Page 50
... then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that time and date. To start...then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically ...
... then click Device Manager to open the Device Manager window. 3 Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the onscreen instructions. Microsoft System Restore Microsoft Windows 7 includes a feature that time and date. To start...then click Properties. 3 Click System protection. 4 Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5 Click the Driver tab. 6 To update a driver, click Update Driver, and then follow the onscreen instructions. When a new program is installed, the operating system automatically ...
Getting Started
Page 51
... If an individual factory-installed software program or hardware driver is still available from the CDs or DVDs. To uninstall a program: 1 Close all software programs and folders. 2 Uninstall the damaged program: a Click the Start button, ... check that it . To reinstall a program using the Recovery Manager program (select models only). You must restart the computer after recovering software programs or hardware drivers. NOTE: Do not use the Recovery Manager program to reinstall it is damaged, you can reinstall from the Recovery Manager.
... If an individual factory-installed software program or hardware driver is still available from the CDs or DVDs. To uninstall a program: 1 Close all software programs and folders. 2 Uninstall the damaged program: a Click the Start button, ... check that it . To reinstall a program using the Recovery Manager program (select models only). You must restart the computer after recovering software programs or hardware drivers. NOTE: Do not use the Recovery Manager program to reinstall it is damaged, you can reinstall from the Recovery Manager.
Getting Started
Page 52
..., check for programs you first powered up your Windows operating system installation clean, restoring it works at peak performance. Use System Recovery to check for driver updates for further details. 48 Getting Started (features vary by model) Running Disk Defragmenter keeps your system. Weekly Software Cleanup Defragmentation Virus Scan Monthly Hardware...
..., check for programs you first powered up your Windows operating system installation clean, restoring it works at peak performance. Use System Recovery to check for driver updates for further details. 48 Getting Started (features vary by model) Running Disk Defragmenter keeps your system. Weekly Software Cleanup Defragmentation Virus Scan Monthly Hardware...
Getting Started
Page 54
...: 1 Turn the mouse upside down. 2 Rotate the ball-cover ring counterclockwise to perform a system recovery: Recovery Image - System recovery reinstalls the operating system, programs, and drivers. Recovery Discs - This includes software that cannot be used for example, the Ethernet and USB connectors). Run the system recovery from a recovery image, see the...
...: 1 Turn the mouse upside down. 2 Rotate the ball-cover ring counterclockwise to perform a system recovery: Recovery Image - System recovery reinstalls the operating system, programs, and drivers. Recovery Discs - This includes software that cannot be used for example, the Ethernet and USB connectors). Run the system recovery from a recovery image, see the...
Getting Started
Page 55
... Disc Creation. Use DVD+R or DVD-R blank media to create a set of recovery discs from HP Support. You will be prompted to insert a new blank disc to http://www.hp.com/support and visit the Software & Driver downloads page for your computer at any time. Furthermore, the recovery discs you make the set...
... Disc Creation. Use DVD+R or DVD-R blank media to create a set of recovery discs from HP Support. You will be prompted to insert a new blank disc to http://www.hp.com/support and visit the Software & Driver downloads page for your computer at any time. Furthermore, the recovery discs you make the set...
Getting Started
Page 59
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
.../Cable Ant 9 VGA 3 creating a LightScribe disc label 23 CyberLink LabelPrint using to create a LightScribe label 23 D digital picture 21 display see monitor documentation, onscreen 26 drivers, update 46 Index 55
Getting Started
Page 61
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
... remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless...
Limited Warranty and Support Guide - Refurbished
Page 11
...service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Go to the User Guides for help with hardware and software questions. Support Information Don... Time Chat with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S....
...service and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Go to the User Guides for help with hardware and software questions. Support Information Don... Time Chat with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S....
Getting Started Guide
Page 7
...tools ● Troubleshoot the most 1. and software issues. 2. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Click Start, and ... password information. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting...
...tools ● Troubleshoot the most 1. and software issues. 2. Upgrading and Servicing Guide Click Start, click All Programs, and then click HP User Manuals. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. Click Start, and ... password information. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer model. ● Order parts and find ● Set up your computer. Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting...
Getting Started Guide
Page 10
... new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password... in the product field, and press Enter. Select your computer ENWW h. Protecting your computer model name and number in the HP User Manuals folder. 6. Select your computer model from Product search results. Unauthorized access to Setup Utility, BIOS settings, and ...
... new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your computer operating system. Select Download drivers and software (and firmware), type your computer Computer risk Computer feature Unauthorized use of the computer or user account User password A password... in the product field, and press Enter. Select your computer ENWW h. Protecting your computer model name and number in the HP User Manuals folder. 6. Select your computer model from Product search results. Unauthorized access to Setup Utility, BIOS settings, and ...
Getting Started Guide
Page 19
...methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to the network adapter, and do not plug a network cable into a telephone service line; Restores your Internet service provider (ISP) for...interface card, or NIC). If your Internet connection type. Symptom Possible solution I cannot connect to the Internet. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Under Network and Internet, click Connect to the Internet. For Windows 7: 1. A ...
...methods: ● ● ● ● Turn the computer off completely and then turn it came with the product) or hardware driver to the network adapter, and do not plug a network cable into a telephone service line; Restores your Internet service provider (ISP) for...interface card, or NIC). If your Internet connection type. Symptom Possible solution I cannot connect to the Internet. Reinstall the software program or hardware driver (see Microsoft System Restore, later in this table). - Under Network and Internet, click Connect to the Internet. For Windows 7: 1. A ...
Getting Started Guide
Page 20
...Click the plus sign (+) to update or rollback. (For example, DVD/CD-ROM drives). 4. Or, to revert to an earlier version of the driver if the new one does not solve your computer, use this System Restore procedure before you want to create a restore point. 4. NOTE: Always use...System Restore, click Next, and then follow the on-screen instructions. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Double-click the specific item (for which you have a problem that might not be due to software that...
...Click the plus sign (+) to update or rollback. (For example, DVD/CD-ROM drives). 4. Or, to revert to an earlier version of the driver if the new one does not solve your computer, use this System Restore procedure before you want to create a restore point. 4. NOTE: Always use...System Restore, click Next, and then follow the on-screen instructions. Close all open programs. 2. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Click Start. 2. Double-click the specific item (for which you have a problem that might not be due to software that...
Getting Started Guide
Page 21
..., and then click Next at the Welcome screen. b. Select the program you can reinstall it . Software program and hardware driver reinstallation If any of your program is still available from where you have finished reinstalling, restart the computer. Reinstall these programs ...list of programs opens. Under I need help immediately, click Software Program Reinstallation. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. When you want to reinstall it by using the Recovery Manager: 1. To uninstall a ...
..., and then click Next at the Welcome screen. b. Select the program you can reinstall it . Software program and hardware driver reinstallation If any of your program is still available from where you have finished reinstalling, restart the computer. Reinstall these programs ...list of programs opens. Under I need help immediately, click Software Program Reinstallation. 3. Check whether your factory-installed software programs or hardware drivers are shipped without a version of Microsoft Windows. When you want to reinstall it by using the Recovery Manager: 1. To uninstall a ...