Limited Warranty and Support Guide
Page 9
... includes assistance with that doesn't ship with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on which HP distributes the software proves to contact non-HP manufacturers or suppliers for their warranty support. If the removable media...
... includes assistance with that doesn't ship with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on which HP distributes the software proves to contact non-HP manufacturers or suppliers for their warranty support. If the removable media...
Limited Warranty and Support Guide
Page 11
...up and using your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on ...troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to Register! Click Start, and then click Help and Support. The Help and Support ...
...up and using your product model number, serial number, and date of -warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on ...troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to Register! Click Start, and then click Help and Support. The Help and Support ...
Limited Warranty and Support Guide
Page 13
...system recovery information. Confirm the Total Installed Memory. Visit our Web site to make it is as advertised. The BIOS menu displays. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to find out how easy it shows information about one partition ...on the PC. 2 Press the F10 key. Confirming Total Memory The system BIOS displays the full 4GB of the different measuring systems, you recycle...
...system recovery information. Confirm the Total Installed Memory. Visit our Web site to make it is as advertised. The BIOS menu displays. HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to find out how easy it shows information about one partition ...on the PC. 2 Press the F10 key. Confirming Total Memory The system BIOS displays the full 4GB of the different measuring systems, you recycle...
Getting Started
Page 3
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
Getting Started
Page 30
...access system health information about key areas of your dock by model) Access HP and Partner software directly on your desktop and customize your computer. PC Discovery - Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for exciting new software and services.... computer has no guide titles listed in the folder, your computer from HP and Partners. Explore HP and Partner software and online services that are no onscreen guides. HP Advisor has four major areas: PC Dock - Finding Onscreen Guides (Select models only) You can find onscreen...
...access system health information about key areas of your dock by model) Access HP and Partner software directly on your desktop and customize your computer. PC Discovery - Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for exciting new software and services.... computer has no guide titles listed in the folder, your computer from HP and Partners. Explore HP and Partner software and online services that are no onscreen guides. HP Advisor has four major areas: PC Dock - Finding Onscreen Guides (Select models only) You can find onscreen...
Getting Started
Page 58
...screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Windows 7 ...Find and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Additional Troubleshooting For additional troubleshooting solutions, refer to Use Your Computer" on...
...screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Windows 7 ...Find and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. Additional Troubleshooting For additional troubleshooting solutions, refer to Use Your Computer" on...
Getting Started
Page 64
...also designed to minimize energy use a screen saver Please don't disable the power settings Disposing of electronic waste responsibly has been an HP priority for an older PC you know that came with the environment in mind. Ensuring the health of you money and reducing your purchase. Printed in Xxxxx Let...want you to enjoy this computer for your carbon footprint. What we need , go to www.hp.com/go/recycle to make a change . HP PCs keep energy needs to dispose of it can prevent your HP PC from going to reduce its impact even further, we 've done Designed with minimum impact on ...
...also designed to minimize energy use a screen saver Please don't disable the power settings Disposing of electronic waste responsibly has been an HP priority for an older PC you know that came with the environment in mind. Ensuring the health of you money and reducing your purchase. Printed in Xxxxx Let...want you to enjoy this computer for your carbon footprint. What we need , go to www.hp.com/go/recycle to make a change . HP PCs keep energy needs to dispose of it can prevent your HP PC from going to reduce its impact even further, we 've done Designed with minimum impact on ...
Limited Warranty and Support Guide - Refurbished
Page 9
...; Software technical support does NOT include assistance with: • Non-HP software that shipped with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on which the HP Option is being installed, whichever period is installed in an...
...; Software technical support does NOT include assistance with: • Non-HP software that shipped with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on which the HP Option is being installed, whichever period is installed in an...
Limited Warranty and Support Guide - Refurbished
Page 11
... of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Quicken Basic 1-900-555-4688 http://www.intuit.com MSN 1-800-386-5550 http://...to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the product(s) you have a hardware issue, before calling ...
... of product news, support tips, project ideas, and much more . Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Quicken Basic 1-900-555-4688 http://www.intuit.com MSN 1-800-386-5550 http://...to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the product(s) you have a hardware issue, before calling ...
Getting Started Guide
Page 3
Microsoft Windows and other programs, such as advertised. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in terms of decimal (base 10) ... Total Installed Memory. Because of the different measuring systems, you may see a difference between the size reported by manufacturers in the documentation, or on the PC. 2. Note about one partition on the hard disk drive at a time. One of installed memory. 1. Hard disk drives are described and advertised by Microsoft Windows...
Microsoft Windows and other programs, such as advertised. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in terms of decimal (base 10) ... Total Installed Memory. Because of the different measuring systems, you may see a difference between the size reported by manufacturers in the documentation, or on the PC. 2. Note about one partition on the hard disk drive at a time. One of installed memory. 1. Hard disk drives are described and advertised by Microsoft Windows...
Getting Started Guide
Page 8
... and help from the Windows community. ● Connect to the Regulatory and Safety Information document in the HP User Manuals folder. Or Click Start, click All Programs, and then click HP User Manuals. Safety information For more information, refer to a TV. ● Get special utilities for computer... click All Programs, and then click HP User Manuals. Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, ...
... and help from the Windows community. ● Connect to the Regulatory and Safety Information document in the HP User Manuals folder. Or Click Start, click All Programs, and then click HP User Manuals. Safety information For more information, refer to a TV. ● Get special utilities for computer... click All Programs, and then click HP User Manuals. Safety & Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, ...
Getting Started Guide
Page 30
... it leaves our factory. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. If you think you have a hardware issue, before it left our factory. We know ...for help with qualified support specialists ● Support phone numbers 3. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to the HP Customer Care Center website at the same time. In addition, we have made us famous ...
... it leaves our factory. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with hardware and software questions. If you think you have a hardware issue, before it left our factory. We know ...for help with qualified support specialists ● Support phone numbers 3. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to the HP Customer Care Center website at the same time. In addition, we have made us famous ...
Getting Started Guide
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... fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. Box 200, Alexandra Post Office, Singapore 911507. For some important details), which are described in the box. Please include your PC and/or in the CD/DVD provided in a few limitations ...period, name, and postal address. 26 Chapter 4 Customer care ENWW After thirty (30) days, there may request a printed copy from hp.com/go/orderdocuments or write to fix your computer parts that are covered during the warranty period. In countries/regions where the warranty is ...
... fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. Box 200, Alexandra Post Office, Singapore 911507. For some important details), which are described in the box. Please include your PC and/or in the CD/DVD provided in a few limitations ...period, name, and postal address. 26 Chapter 4 Customer care ENWW After thirty (30) days, there may request a printed copy from hp.com/go/orderdocuments or write to fix your computer parts that are covered during the warranty period. In countries/regions where the warranty is ...
Troubleshooting & Maintenance Guide
Page 2
... by HP. Hard... of this document may appear to change without notice. HP assumes no responsibility for Hewlett-Packard products and services are...or omissions contained herein. and other intellectual property rights. HP supports lawful use of the different measuring systems, you may... or encourage the use the binary (base 2) numbering system. HP shall not be photocopied, reproduced, or translated to 1,000,000...2011 Hewlett-Packard Development Company, L.P. The information contained herein is equal to HP and Compaq systems. The memory above 3 GB may see a difference ...
... by HP. Hard... of this document may appear to change without notice. HP assumes no responsibility for Hewlett-Packard products and services are...or omissions contained herein. and other intellectual property rights. HP supports lawful use of the different measuring systems, you may... or encourage the use the binary (base 2) numbering system. HP shall not be photocopied, reproduced, or translated to 1,000,000...2011 Hewlett-Packard Development Company, L.P. The information contained herein is equal to HP and Compaq systems. The memory above 3 GB may see a difference ...
Getting Started (For Select TouchSmart Models Only)
Page 6
... All Programs, and then tap PC Help & Tools. ● Maintain your equipment: Place the computer in which you move, check the voltage requirements for the country/region in a location away from the electrical outlet. Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant. ● Find ...preset for your computer. Disconnect power from the Windows community. Type of electrical shock or damage to your computer. Setup documentation included with your HP TouchSmart (select HP TouchSmart PC models only). HP Support Assistant - WARNING! WARNING!
... All Programs, and then tap PC Help & Tools. ● Maintain your equipment: Place the computer in which you move, check the voltage requirements for the country/region in a location away from the electrical outlet. Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant. ● Find ...preset for your computer. Disconnect power from the Windows community. Type of electrical shock or damage to your computer. Setup documentation included with your HP TouchSmart (select HP TouchSmart PC models only). HP Support Assistant - WARNING! WARNING!
Getting Started (For Select TouchSmart Models Only)
Page 8
...and documents. You can be scrolled on the Magic Canvas and leave it in the carousel. 4 Chapter 2 Features ENWW The HP TouchSmart PC is an interactive background that appear on your screen. ◦ Customize the appearance of your Magic Canvas with stationary and moving... write a note on or off . ● Interaction with your favorite applications, folders, files, and Web pages. Select HP TouchSmart PC models can create magnets from some TouchSmart applications. ◦ Drag content from an application (photos, music, playlists, notes, calendars) onto the Magic Canvas. ◦...
...and documents. You can be scrolled on the Magic Canvas and leave it in the carousel. 4 Chapter 2 Features ENWW The HP TouchSmart PC is an interactive background that appear on your screen. ◦ Customize the appearance of your Magic Canvas with stationary and moving... write a note on or off . ● Interaction with your favorite applications, folders, files, and Web pages. Select HP TouchSmart PC models can create magnets from some TouchSmart applications. ◦ Drag content from an application (photos, music, playlists, notes, calendars) onto the Magic Canvas. ◦...
Getting Started (For Select TouchSmart Models Only)
Page 14
Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your computer ENWW If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your HP TouchSmart PC, refer to 30 degrees.
Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your computer ENWW If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. For instructions on wall-mounting your HP TouchSmart PC, refer to 30 degrees.
Getting Started (For Select TouchSmart Models Only)
Page 15
Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. Connect the external speaker audio cable to ...
Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. Connect the external speaker audio cable to ...
Getting Started (For Select TouchSmart Models Only)
Page 16
...the full screen to return to desktop ● Press ESC key to return to desktop ● Left click mouse to return to toggle between sources (PC, HDMI) ● Volume - Mutes sound in games and on your remote control to desktop ● Press the Ctrl+Alt+Del buttons simultaneously on ... Chapter 3 Setting up your are in gaming mode, the following buttons will still affect PC mode: ● A/V - Places the system into Sleep mode. If used while your computer ENWW Automatically switches back to PC mode from gaming mode, choose from gaming mode To return to computer and opens Media ...
...the full screen to return to desktop ● Press ESC key to return to desktop ● Left click mouse to return to toggle between sources (PC, HDMI) ● Volume - Mutes sound in games and on your remote control to desktop ● Press the Ctrl+Alt+Del buttons simultaneously on ... Chapter 3 Setting up your are in gaming mode, the following buttons will still affect PC mode: ● A/V - Places the system into Sleep mode. If used while your computer ENWW Automatically switches back to PC mode from gaming mode, choose from gaming mode To return to computer and opens Media ...
Getting Started (For Select TouchSmart Models Only)
Page 17
... select the features you to scroll up and down through the menu choices. 3. Online help for updates. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature. ● You can adjust sound, ...tapping the red X in the upper right hand corner of the application screen. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 The + and ‒ buttons below the display menu button enable you want to customize, press the...
... select the features you to scroll up and down through the menu choices. 3. Online help for updates. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature. ● You can adjust sound, ...tapping the red X in the upper right hand corner of the application screen. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 The + and ‒ buttons below the display menu button enable you want to customize, press the...