HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com...
... with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. Updates to the Intel Matrix Storage Manager driver are configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com...
HP Stream Notebook PC - Maintenance and Service Guide
Page 7
... appropriate echo-cancellation and noise-suppression software Beats Audio Four speakers Integrated wireless option (M.2): One built-in (1366×768), BrightView, high-definition (HD), SVA, white light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 200 nits; 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Storage Audio and video Wireless networking External media cards Internal cards Ports Description HP Stream Notebook PC AMD A4 Micro-6400T (1.6 GHz...
... appropriate echo-cancellation and noise-suppression software Beats Audio Four speakers Integrated wireless option (M.2): One built-in (1366×768), BrightView, high-definition (HD), SVA, white light-emitting diode (WLED); 16:9 ultra wide aspect ratio; typical brightness: 200 nits; 1 Product description Category Product Name Processor Chipset Graphics Panel Memory Storage Audio and video Wireless networking External media cards Internal cards Ports Description HP Stream Notebook PC AMD A4 Micro-6400T (1.6 GHz...
HP Stream Notebook PC - Maintenance and Service Guide
Page 39
... system board spare part kit is equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, and 2.0-GB of eMMC for use in models without the Windows operating system System board; includes 64-GB of system memory. Disconnect the power from the computer by unplugging the power cord from the system board. 3. Remove the system board: 1. Remove the keyboard/top cover (see Keyboard/top cover on page 27). 6. Turn off...
... system board spare part kit is equipped with a A4u-6400T processor, a graphics subsystem with UMA memory, and 2.0-GB of eMMC for use in models without the Windows operating system System board; includes 64-GB of system memory. Disconnect the power from the computer by unplugging the power cord from the system board. 3. Remove the system board: 1. Remove the keyboard/top cover (see Keyboard/top cover on page 27). 6. Turn off...
HP Stream Notebook PC - Maintenance and Service Guide
Page 50
... access this information to locate the update later, after the download is running on the screen after it to your hard drive. 44 Chapter 6 Using Setup Utility (BIOS) If the update is downloaded. Follow the on the screen reports a successful installation, you recorded earlier, open the folder on your hard drive that has an .exe extension (for HP updates now. 3. Follow any device, cable, or cord. From the Windows desktop, right-click the Start button...
... access this information to locate the update later, after the download is running on the screen after it to your hard drive. 44 Chapter 6 Using Setup Utility (BIOS) If the update is downloaded. Follow the on the screen reports a successful installation, you recorded earlier, open the folder on your hard drive that has an .exe extension (for HP updates now. 3. Follow any device, cable, or cord. From the Windows desktop, right-click the Start button...
HP Stream Notebook PC - Maintenance and Service Guide
Page 53
... and Support. ‒ or - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recover (select models only) There are several options for recovering your computer using a minimized image, you can exit the program before you want to continue, and the remaining discs will finish burning the current DVD. To create HP Recovery media: 1. Choose the method that the computer is connected to AC power before you need to a USB port...
... and Support. ‒ or - From the Start screen, type recovery, and then select HP Recovery Manager. 2. Restore and recover (select models only) There are several options for recovering your computer using a minimized image, you can exit the program before you want to continue, and the remaining discs will finish burning the current DVD. To create HP Recovery media: 1. Choose the method that the computer is connected to AC power before you need to a USB port...
HP Stream Notebook PC - Maintenance and Service Guide
Page 59
...) downloading 45 HP Recovery Manager correcting boot problems 49 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 48 K keyboard/top cover removal 19 spare part numbers 12, 19 5, 9, 10, 11, M memory, product description 1 microphone, product description 1 minimized image recovery 48 minimized image, creating 48 model name 1 O operating system, product description 2 original system recovery 48 P ports, product description 1 power button board removal 26 spare part number 5, 9, 26 power connector cable removal 30 spare part number 6, 9, 30 power cord set...
...) downloading 45 HP Recovery Manager correcting boot problems 49 starting 49 HP Recovery media creating 46 recovery 49 HP Recovery partition recovery 48 K keyboard/top cover removal 19 spare part numbers 12, 19 5, 9, 10, 11, M memory, product description 1 microphone, product description 1 minimized image recovery 48 minimized image, creating 48 model name 1 O operating system, product description 2 original system recovery 48 P ports, product description 1 power button board removal 26 spare part number 5, 9, 26 power connector cable removal 30 spare part number 6, 9, 30 power cord set...
User Guide - Windows 8.1
Page 9
... wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version 45 Downloading a BIOS update 46 10 Using HP PC Hardware Diagnostics (UEFI 47 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47 11 Backing up, restoring, and recovering ...49 Creating recovery media and backups (select models only 49 Creating HP Recovery media (select models only 49 Using Windows tools ...50 Restore and recover...
... wireless network ...44 Backing up your software applications and information 44 Using an optional security cable lock 44 9 Using Setup Utility (BIOS) ...45 Starting Setup Utility (BIOS) ...45 Updating the BIOS ...45 Determining the BIOS version 45 Downloading a BIOS update 46 10 Using HP PC Hardware Diagnostics (UEFI 47 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 47 11 Backing up, restoring, and recovering ...49 Creating recovery media and backups (select models only 49 Creating HP Recovery media (select models only 49 Using Windows tools ...50 Restore and recover...
User Guide - Windows 8.1
Page 16
... on select models, the b key or the spacebar. 6 Chapter 2 Getting to know your computer To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Locks the battery in (microphone) jack Battery bay Battery lock Battery release latch Bluetooth® compartment Caps lock light DisplayPort Docking connector esc key External monitor port Fingerprint reader fn key Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. For additional...
... on select models, the b key or the spacebar. 6 Chapter 2 Getting to know your computer To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Locks the battery in (microphone) jack Battery bay Battery lock Battery release latch Bluetooth® compartment Caps lock light DisplayPort Docking connector esc key External monitor port Fingerprint reader fn key Description Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. For additional...
User Guide - Windows 8.1
Page 21
... function. CAUTION: Use extreme care when making changes in this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - For example, if a monitor is enabled at the far right of the computer. From the Windows desktop, click the question mark icon in Setup Utility (BIOS). After you have the function key features as you hold the key. To use an action key function...
... function. CAUTION: Use extreme care when making changes in this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - For example, if a monitor is enabled at the far right of the computer. From the Windows desktop, click the question mark icon in Setup Utility (BIOS). After you have the function key features as you hold the key. To use an action key function...
User Guide - Windows 8.1
Page 25
... the connection. From the Start screen, type control panel, and then select Control Panel. ‒ or - On select models, if the device is on, the wireless light is on -screen instructions to complete the connection. Select your WLAN from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. NOTE: On some models, the wireless light is displayed, allowing you are prompted to enter a security code. Operating system controls The Network and...
... the connection. From the Start screen, type control panel, and then select Control Panel. ‒ or - On select models, if the device is on, the wireless light is on -screen instructions to complete the connection. Select your WLAN from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. NOTE: On some models, the wireless light is displayed, allowing you are prompted to enter a security code. Operating system controls The Network and...
User Guide - Windows 8.1
Page 30
... connect wireless headsets to a network. From the Start screen, type control panel, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. ‒ or - Using video Your computer is a powerful video device that provides a deep, controlled bass while maintaining a clear sound. IMPORTANT: Be sure that the external device is an enhanced audio feature that enables you to watch streaming video from the Start screen, type support, and then select the HP Support Assistant app. Connecting a microphone To record audio, connect a microphone to the correct port...
... connect wireless headsets to a network. From the Start screen, type control panel, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. ‒ or - Using video Your computer is a powerful video device that provides a deep, controlled bass while maintaining a clear sound. IMPORTANT: Be sure that the external device is an enhanced audio feature that enables you to watch streaming video from the Start screen, type support, and then select the HP Support Assistant app. Connecting a microphone To record audio, connect a microphone to the correct port...
User Guide - Windows 8.1
Page 40
... screen. From the Start screen, type power options, and then select Power options. ‒ or - Click Save changes. From the Windows desktop, right-click the Start button, and then click Power Options. 2. NOTE: If you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on the keyboard...
... screen. From the Start screen, type power options, and then select Power options. ‒ or - Click Save changes. From the Windows desktop, right-click the Start button, and then click Power Options. 2. NOTE: If you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. In the left pane, click Require a password on the keyboard...
User Guide - Windows 8.1
Page 47
... might not work well with (or shipping) the computer. Improving performance 37 For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, and then select one of your equipment. Updates can improve the performance of HP programs and drivers. Go to http://www.hp.com/support to AC power. 2. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your drives. 3. Connect the computer to download the...
... might not work well with (or shipping) the computer. Improving performance 37 For additional information, access the Disk Defragmenter software Help. From the Start screen, type disk, and then select one of your equipment. Updates can improve the performance of HP programs and drivers. Go to http://www.hp.com/support to AC power. 2. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your drives. 3. Connect the computer to download the...
User Guide - Windows 8.1
Page 52
... must set , change, or delete an administrator or power-on -screen instructions. To use your computer to access email, a network, or the Internet, you potentially expose your computer to register an additional fingerprint. From the Start screen, type simple, and then select HP SimplePass. 2. Repeat steps 1 through 4 to computer viruses, spyware, and other online threats. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS...
... must set , change, or delete an administrator or power-on -screen instructions. To use your computer to access email, a network, or the Internet, you potentially expose your computer to register an additional fingerprint. From the Start screen, type simple, and then select HP SimplePass. 2. Repeat steps 1 through 4 to computer viruses, spyware, and other online threats. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS...
User Guide - Windows 8.1
Page 53
... viruses, from the Start screen, type support, and then select the HP Support Assistant app, or from the system is monitored and compared with a set of firewalls to consider: ● Host-based firewalls-Software that you receive an alert. Using antivirus software Computer viruses can install these updates manually or automatically. When a firewall is installed on page 37. You can disable programs, utilities, or the operating system, or...
... viruses, from the Start screen, type support, and then select the HP Support Assistant app, or from the system is monitored and compared with a set of firewalls to consider: ● Host-based firewalls-Software that you receive an alert. Using antivirus software Computer viruses can install these updates manually or automatically. When a firewall is installed on page 37. You can disable programs, utilities, or the operating system, or...
User Guide - Windows 8.1
Page 56
... the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. Identify the most recent BIOS update and compare it has been downloaded to your computer is connected to an optional power source. b. BIOS installation...
... the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in an optional docking device, or connected to a network, consult the network administrator before installing any instructions that has an .exe extension (for HP updates now. 3. Identify the most recent BIOS update and compare it has been downloaded to your computer is connected to an optional power source. b. BIOS installation...
User Guide - Windows 8.1
Page 61
... HP Recovery partition (select models only). Using HP Recovery media, you can choose from support. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in HP Recovery Manager. If you have not already created recovery media, see Recovering using HP Recovery Manager (select models only) on page 49. ● If the HP Recovery media (select models only) does not work, you can choose the System Recovery option from the hard drive and re-creating the partitions. For software not provided with the Restore and recover (select models...
... HP Recovery partition (select models only). Using HP Recovery media, you can choose from support. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in HP Recovery Manager. If you have not already created recovery media, see Recovering using HP Recovery Manager (select models only) on page 49. ● If the HP Recovery media (select models only) does not work, you can choose the System Recovery option from the hard drive and re-creating the partitions. For software not provided with the Restore and recover (select models...
User Guide - Windows 8.1
Page 66
... 33 storing 33 user-replaceable 32 battery bay, identifying 6 battery information, finding 32 battery lock, identifying 6 battery power 31 battery release latch, identifying 6 battery temperature 33 bay, battery 6 Beats Audio 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 52 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8 C caps lock light, identifying 6 caring for...
... 33 storing 33 user-replaceable 32 battery bay, identifying 6 battery information, finding 32 battery lock, identifying 6 battery power 31 battery release latch, identifying 6 battery temperature 33 bay, battery 6 Beats Audio 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 45 downloading an update 46 starting the Setup Utility 45 updating 45 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 52 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8 C caps lock light, identifying 6 caring for...
User Guide - Windows 8.1
Page 67
...public WLAN connection 15 R recover options 50 recovery discs 49, 52 HP Recovery Manager 51 media 52 starting 52 supported discs 49 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 regulatory information regulatory label 13 wireless certification labels 13 right control zone, identifying 8 right-edge swipe TouchPad and touch screen gesture 26 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 S security cable lock, installing 44 security cable slot, identifying 8 serial number 12 serial number...
...public WLAN connection 15 R recover options 50 recovery discs 49, 52 HP Recovery Manager 51 media 52 starting 52 supported discs 49 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 regulatory information regulatory label 13 wireless certification labels 13 right control zone, identifying 8 right-edge swipe TouchPad and touch screen gesture 26 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 S security cable lock, installing 44 security cable slot, identifying 8 serial number 12 serial number...
User Guide - Windows 8.1
Page 68
... 8 service labels, locating 12 setting password protection on wakeup 30 Setup Utility (BIOS) passwords 42 sharing media 17 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 43 speakers connecting 19 identifying 9 Starting right 1 storing a battery 33 supported discs, recovery 49 system recovery 51 system restore point creating 50 system restore point, creating 49 T tap TouchPad and touch screen...
... 8 service labels, locating 12 setting password protection on wakeup 30 Setup Utility (BIOS) passwords 42 sharing media 17 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 43 speakers connecting 19 identifying 9 Starting right 1 storing a battery 33 supported discs, recovery 49 system recovery 51 system restore point creating 50 system restore point, creating 49 T tap TouchPad and touch screen...