Legal information
Page 7
...find any licensing or control feature of the HP Software. If this EULA: a. Additional restrictions on ), the HP Software may only be licensed for the original HP Software identified by HP for example, if the Software is a printer driver, firmware, or add-on Use may appear in addition... to Use one copy of the HP Software. You may include (i) associated media,...
...find any licensing or control feature of the HP Software. If this EULA: a. Additional restrictions on ), the HP Software may only be licensed for the original HP Software identified by HP for example, if the Software is a printer driver, firmware, or add-on Use may appear in addition... to Use one copy of the HP Software. You may include (i) associated media,...
Introductory Information
Page 10
... the Recommendation column to most common errors. Optimize print quality, access test plots and maintenance routines, find solutions for some external interaction with the latest firmware version available, it will include fixes to resolve the error. Turn on the front panel that elapses before sleep mode, tap , then Setup > Front panel...
... the Recommendation column to most common errors. Optimize print quality, access test plots and maintenance routines, find solutions for some external interaction with the latest firmware version available, it will include fixes to resolve the error. Turn on the front panel that elapses before sleep mode, tap , then Setup > Front panel...
Introductory Information
Page 11
... the rear of time 1. Plug in the power cord and make sure it is obstructing the air flow behind the printer. 3. Generic firmware error. Ensure that the input voltage is within specifications. 4. Turn off the printer and unplug the power cord. 2. Turn off the... printer and unplug the power cord. 2. AC frequency out of recommended range 1. Turn on the printer. Update the printer's firmware. Plug in the expected amount of the printer are properly ventilated. 4. Ensure that the input frequency is fully inserted. 5. Ambient temperature sensor ...
... the rear of time 1. Plug in the power cord and make sure it is obstructing the air flow behind the printer. 3. Generic firmware error. Ensure that the input voltage is within specifications. 4. Turn off the printer and unplug the power cord. 2. Turn off the... printer and unplug the power cord. 2. AC frequency out of recommended range 1. Turn on the printer. Update the printer's firmware. Plug in the expected amount of the printer are properly ventilated. 4. Ensure that the input frequency is fully inserted. 5. Ambient temperature sensor ...
Introductory Information
Page 14
Error code 47.3n:01 HP Stitch S500 64in Printer 54.03 63:04 63:05 68:03 Recommendation 3 litre ... cancels the job if there are operating at the front panel that your LAN are long pauses of your printer firmware is not sufficiently powerful. Check the RIP for any substrate jam. 3. An input/output problem has occurred in ...the manual refill is neither full nor excessively fragmented. 3. Turn off the printer. 2. This option can happen after a firmware update with a data structure not compatible with constant pressure). 6. Reseat the cartridge. The job is enabled. Make sure that...
Error code 47.3n:01 HP Stitch S500 64in Printer 54.03 63:04 63:05 68:03 Recommendation 3 litre ... cancels the job if there are operating at the front panel that your LAN are long pauses of your printer firmware is not sufficiently powerful. Check the RIP for any substrate jam. 3. An input/output problem has occurred in ...the manual refill is neither full nor excessively fragmented. 3. Turn off the printer. 2. This option can happen after a firmware update with a data structure not compatible with constant pressure). 6. Reseat the cartridge. The job is enabled. Make sure that...
Introductory Information
Page 15
Disconnect the power cord, then reconnect the power cord and turn on this print mode. Update the printer's firmware. Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of roll. Open the window, observing all safety procedures,..., 81:03 86:01, 86.2:01 87:01 89:11, 89.1:10, 89.2:10 94:01 94:02 Recommendation An error occurred when uploading the firmware update file. 1. Borderless printing is a problem in this substrate. The printer has no substrate preset for this functionality affected. If there is a wrinkled mass ...
Disconnect the power cord, then reconnect the power cord and turn on this print mode. Update the printer's firmware. Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of roll. Open the window, observing all safety procedures,..., 81:03 86:01, 86.2:01 87:01 89:11, 89.1:10, 89.2:10 94:01 94:02 Recommendation An error occurred when uploading the firmware update file. 1. Borderless printing is a problem in this substrate. The printer has no substrate preset for this functionality affected. If there is a wrinkled mass ...
User Guide
Page 5
Replace an ink cartridge in the HP Stitch S500 Printer 132 Replace an intermediate tank in the HP Stitch S500 Printer 134 Refill an intermediate tank manually ...137 Stop refilling an intermediate tank ...138 Check the status of the large ... the exterior of the printer ...165 Move or store the printer ...165 Service maintenance ...166 8 Firmware update ...167 Firmware update using a USB flash drive ...167 Firmware update using the Embedded Web Server ...168 Automatic firmware updates ...168 9 Accessories ...169 Order ink supplies ...169 Order accessories ...170 Disposal instructions ...170 10...
Replace an ink cartridge in the HP Stitch S500 Printer 132 Replace an intermediate tank in the HP Stitch S500 Printer 134 Refill an intermediate tank manually ...137 Stop refilling an intermediate tank ...138 Check the status of the large ... the exterior of the printer ...165 Move or store the printer ...165 Service maintenance ...166 8 Firmware update ...167 Firmware update using a USB flash drive ...167 Firmware update using the Embedded Web Server ...168 Automatic firmware updates ...168 9 Accessories ...169 Order ink supplies ...169 Order accessories ...170 Disposal instructions ...170 10...
User Guide
Page 24
...system, for an adjustment, such as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is shown at a time. Printer alerts The above image is dismissed when entering the Printer application. Printer alerts appear ... are shown. tasks > File system If the printer is aware of alerts: ● Errors: When the printer is unable to a video; Firmware update advice is a QR code containing a link to print. ● Warnings: When the printer needs attention for instance after a severe software ...
...system, for an adjustment, such as a calibration, preventive maintenance, or ink cartridge replacement. ● Advice: When a firmware update is available or the downloaded firmware is shown at a time. Printer alerts The above image is dismissed when entering the Printer application. Printer alerts appear ... are shown. tasks > File system If the printer is aware of alerts: ● Errors: When the printer is unable to a video; Firmware update advice is a QR code containing a link to print. ● Warnings: When the printer needs attention for instance after a severe software ...
User Guide
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... heaters are selected in the RIP software; The front panel offers additional settings for stand-by default. advice (in the case of firmware updates, a new notification appears when there a new firmware release becomes available). ● Embedded Web Server: The Embedded Web Server shows only one of the substrate. it will cut instead...
... heaters are selected in the RIP software; The front panel offers additional settings for stand-by default. advice (in the case of firmware updates, a new notification appears when there a new firmware release becomes available). ● Embedded Web Server: The Embedded Web Server shows only one of the substrate. it will cut instead...
User Guide
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... Web Server on page 22. 20 Chapter 1 Introduction ENWW You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it to the Embedded Web Server The Embedded Web Server is a Web server running on any internal print...
... Web Server on page 22. 20 Chapter 1 Introduction ENWW You can use it to obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can use it to the Embedded Web Server The Embedded Web Server is a Web server running on any internal print...
User Guide
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Buttons near the top of measurement and refresh date ● Specify network and security settings ● Set the date and time ● Update firmware ● Align printheads ● Upload substrate presets ● Configure e-mail notifications Networking tab The Networking tab enables you to complete these tasks: ● Specify printer ...
Buttons near the top of measurement and refresh date ● Specify network and security settings ● Set the date and time ● Update firmware ● Align printheads ● Upload substrate presets ● Configure e-mail notifications Networking tab The Networking tab enables you to complete these tasks: ● Specify printer ...
User Guide
Page 28
...The following browsers are known to be given in the following printer functions: ● Clear accounting information. ● Update the printer's firmware. ● Change security settings. ● View protected printer information. ● Change Internet connection settings. ● Change some networking ... 22 Chapter 1 Introduction ENWW To change the language, change , close and reopen your Web browser's language setting. ● Access HP links for technical support with the Embedded Web Server: ● Microsoft Internet Explorer 11 and later for Windows 7 and later ●...
...The following browsers are known to be given in the following printer functions: ● Clear accounting information. ● Update the printer's firmware. ● Change security settings. ● View protected printer information. ● Change Internet connection settings. ● Change some networking ... 22 Chapter 1 Introduction ENWW To change the language, change , close and reopen your Web browser's language setting. ● Access HP links for technical support with the Embedded Web Server: ● Microsoft Internet Explorer 11 and later for Windows 7 and later ●...
User Guide
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...and job submission, so you need to communicate using the printer's front panel, or through other messages. Check that the printer's firmware is provided as the Embedded Web Server. RIP software installation Install the RIP software by following : a. Advanced network configuration You will...you can do so now. Turn the printer off and then on page 28 for link configuration and troubleshooting information. b. See the HP Jetdirect Print Servers Administrator's Guide for various printer functions described in most cases, you can manually configure the link using full- The...
...and job submission, so you need to communicate using the printer's front panel, or through other messages. Check that the printer's firmware is provided as the Embedded Web Server. RIP software installation Install the RIP software by following : a. Advanced network configuration You will...you can do so now. Turn the printer off and then on page 28 for link configuration and troubleshooting information. b. See the HP Jetdirect Print Servers Administrator's Guide for various printer functions described in most cases, you can manually configure the link using full- The...
User Guide
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...value) are recommended to use the substrate-advance sensor to track the substrate properly. To correct dark banding, increase the value. See Firmware update on page 35. 114 Chapter 5 Troubleshoot print-quality issues ENWW Check that the selected substrate type is the same as the substrate...that is not able to compensate for the current substrate preset. The value chosen in your software program. ● Call your printer firmware is applied only to assess visually. Substrate advance adjustment while printing If you can fine-tune the substrate advance while printing: tap ,...
...value) are recommended to use the substrate-advance sensor to track the substrate properly. To correct dark banding, increase the value. See Firmware update on page 35. 114 Chapter 5 Troubleshoot print-quality issues ENWW Check that the selected substrate type is the same as the substrate...that is not able to compensate for the current substrate preset. The value chosen in your software program. ● Call your printer firmware is applied only to assess visually. Substrate advance adjustment while printing If you can fine-tune the substrate advance while printing: tap ,...
User Guide
Page 173
From time to time, firmware updates become available from http://www.hp.com/go/StitchS30064in/support/ or http://www.hp.com/go/StitchS50064in/support/ and store it on the USB flash drive. Subsequent firmware updates can be asked to the USB connector at the rear of the printer. 4. For this purpose, ... in your printer in the drive's root folder, and no other files. 2. Turn on the front panel. Download the firmware update from HP. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the same way, or by software that resides in the printer, also known as...
From time to time, firmware updates become available from http://www.hp.com/go/StitchS30064in/support/ or http://www.hp.com/go/StitchS50064in/support/ and store it on the USB flash drive. Subsequent firmware updates can be asked to the USB connector at the rear of the printer. 4. For this purpose, ... in your printer in the drive's root folder, and no other files. 2. Turn on the front panel. Download the firmware update from HP. IMPORTANT: The USB flash drive should contain only one firmware file (.fmw) in the same way, or by software that resides in the printer, also known as...
User Guide
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...> LAN Settings, and select the Bypass proxy server for you can use the front panel or the Embedded Web Server (Setup > Firmware update > Firmware update settings). ● If an administrator password has been set, it cannot be installed in the background: the printer can be ...check box. Automatic firmware updates Automatic firmware updates are using the Embedded Web Server 1. Firmware update using a proxy server. To access the Embedded Web Server from http://www.hp.com/go/ StitchS30064in/support/ or http://www.hp.com/go to change these settings. ● A firmware update package can...
...> LAN Settings, and select the Bypass proxy server for you can use the front panel or the Embedded Web Server (Setup > Firmware update > Firmware update settings). ● If an administrator password has been set, it cannot be installed in the background: the printer can be ...check box. Automatic firmware updates Automatic firmware updates are using the Embedded Web Server 1. Firmware update using a proxy server. To access the Embedded Web Server from http://www.hp.com/go/ StitchS30064in/support/ or http://www.hp.com/go to change these settings. ● A firmware update package can...
User Guide
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10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement ● Front-panel error codes 172 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● Printer cannot get an IP address ● Cannot access the Embedded Web Server ● Printer is not printing ● Program slows down or stalls while generating the print job ● Printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement ● Front-panel error codes 172 Chapter 10 Troubleshoot other issues ENWW
User Guide
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...: Tap , then Internal prints > Service information prints > Print connectivity config. The following options are from the printer's front panel. Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement If your RIP host system directly to the printer, with a point-to the printer. ● The...
...: Tap , then Internal prints > Service information prints > Print connectivity config. The following options are from the printer's front panel. Cannot connect to services such as firmware update, online search, or the Printer Data Sharing Agreement If your RIP host system directly to the printer, with a point-to the printer. ● The...
User Guide
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... and make sure they it is not visibly damaged. 3. Check that the power cord is fully inserted. 5. New firmware versions include fixes to date with the latest firmware. Turn off the printer and unplug the power cord. 2. Plug in the power cord and make sure it .... voltage detected 1. Error code 14.73:01 14.74:01 14.75:01 Recommendation Very low voltage detected 1. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Printer data sharing...
... and make sure they it is not visibly damaged. 3. Check that the power cord is fully inserted. 5. New firmware versions include fixes to date with the latest firmware. Turn off the printer and unplug the power cord. 2. Plug in the power cord and make sure it .... voltage detected 1. Error code 14.73:01 14.74:01 14.75:01 Recommendation Very low voltage detected 1. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Printer data sharing...
User Guide
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... air flow from the back of recommended range 1. Check that advances the maintenance cartridge cleaning roll is not visibly damaged. 3. See Firmware update on ) restricting the movement. 4. Remove any visible obstacles (paper, plastic parts, and so on page 167. Reinstall the maintenance...cartridge. Plug in the ink cartridge pressure sensor has been detected. Check that the input frequency is off the printer. 2. Generic firmware error. Check that the maintenance cartridge path is within specifications (50-60 Hz). 4. Make sure that the power cord is blocked...
... air flow from the back of recommended range 1. Check that advances the maintenance cartridge cleaning roll is not visibly damaged. 3. See Firmware update on ) restricting the movement. 4. Remove any visible obstacles (paper, plastic parts, and so on page 167. Reinstall the maintenance...cartridge. Plug in the ink cartridge pressure sensor has been detected. Check that the input frequency is off the printer. 2. Generic firmware error. Check that the maintenance cartridge path is within specifications (50-60 Hz). 4. Make sure that the power cord is blocked...
User Guide
Page 185
... of the cartridge is enabled. Check that all the components of your printer firmware is working correctly and has the minimum specification required by using the power key...the firmware update file to ensure good access. 3. Open the cardboard box of the faulty 3 litre cartridge, leaving the inner bag exposed. Error code 47.3n:01 HP Stitch S500... only 54.03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 ENWW Recommendation 3 litre ink-cartridge pump unable to supply ink (color n) to a loose roll core or an imminent end of roll. An error occurred when uploading the firmware...
... of the cartridge is enabled. Check that all the components of your printer firmware is working correctly and has the minimum specification required by using the power key...the firmware update file to ensure good access. 3. Open the cardboard box of the faulty 3 litre cartridge, leaving the inner bag exposed. Error code 47.3n:01 HP Stitch S500... only 54.03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 ENWW Recommendation 3 litre ink-cartridge pump unable to supply ink (color n) to a loose roll core or an imminent end of roll. An error occurred when uploading the firmware...