Introductory Information
Page 5
... products and services. HP Stitch S300 64in and S500 64in Printers Introductory Information What is the user guide? HP shall not be downloaded from http://www.hp.com/go /StitchS30064in/manuals ● HP Stitch S500 64in. ENWW 1 For some countries or regions a printed HP Limited Warranty is subject to use the printer can find the Declaration of the front panel, lists error codes that you may encounter, and gives power specifications. The information...
... products and services. HP Stitch S300 64in and S500 64in Printers Introductory Information What is the user guide? HP shall not be downloaded from http://www.hp.com/go /StitchS30064in/manuals ● HP Stitch S500 64in. ENWW 1 For some countries or regions a printed HP Limited Warranty is subject to use the printer can find the Declaration of the front panel, lists error codes that you may encounter, and gives power specifications. The information...
Introductory Information
Page 10
... sleep mode and switches off the printer and then turn off the front-panel display. Turn off the printer and unplug the power cord. 2. If the recommendation does not seem to solve the problem, call your service representative. Ensure that elapses before sleep mode, tap , then Setup > Front panel options > Sleep mode wait time. The printer wakes from the user guide. If an error code appears on the printer. Always keep your printer updated with it. Optimize print quality, access test...
... sleep mode and switches off the printer and then turn off the front-panel display. Turn off the printer and unplug the power cord. 2. If the recommendation does not seem to solve the problem, call your service representative. Ensure that elapses before sleep mode, tap , then Setup > Front panel options > Sleep mode wait time. The printer wakes from the user guide. If an error code appears on the printer. Always keep your printer updated with it. Optimize print quality, access test...
Introductory Information
Page 15
... printer will continue operating normally, with the latest substrate presets. Check that the substrate-type selection in the carriage assembly. 1. Follow the firmware update procedure to update the printer with only this substrate. Open the window, observing all safety procedures, and check for this print mode. Some print-zone LEDs may be due to the printer. Inconsistent colors found. 1. If there is detecting errors in this substrate. Error code...
... printer will continue operating normally, with the latest substrate presets. Check that the substrate-type selection in the carriage assembly. 1. Follow the firmware update procedure to update the printer with only this substrate. Open the window, observing all safety procedures, and check for this print mode. Some print-zone LEDs may be due to the printer. Inconsistent colors found. 1. If there is detecting errors in this substrate. Error code...
User Guide
Page 5
... maintenance cartridge ...152 Clean and lubricate the carriage rod ...157 Clean the encoder strip ...159 Clean the platen ...161 Clean the substrate-advance sensor window ...164 Clean the exterior of the printer ...165 Move or store the printer ...165 Service maintenance ...166 8 Firmware update ...167 Firmware update using a USB flash drive ...167 Firmware update using the Embedded Web Server ...168 Automatic firmware updates ...168 9 Accessories ...169 Order ink supplies ...169 Order accessories ...170 Disposal instructions ...170 10 Troubleshoot other issues ...172 Printer...
... maintenance cartridge ...152 Clean and lubricate the carriage rod ...157 Clean the encoder strip ...159 Clean the platen ...161 Clean the substrate-advance sensor window ...164 Clean the exterior of the printer ...165 Move or store the printer ...165 Service maintenance ...166 8 Firmware update ...167 Firmware update using a USB flash drive ...167 Firmware update using the Embedded Web Server ...168 Automatic firmware updates ...168 9 Accessories ...169 Order ink supplies ...169 Order accessories ...170 Disposal instructions ...170 10 Troubleshoot other issues ...172 Printer...
User Guide
Page 8
...; Accessible print-zone LED lighting and at-a-glance monitoring with status beacon signals (HP Stitch S500 only) ● 775 ml ink cartridges for HP Stitch S300 or 3 liter ink cartridges for HP Stitch S500 ● Prints completely dry and tightly wound, ready for the calendering process ● Prints on a wide range of papers (>45 g/m²) and textiles (>90 g/m²) ● Consistent and repeatable print quality with the user-replaceable printheads ● Automatic maintenance...
...; Accessible print-zone LED lighting and at-a-glance monitoring with status beacon signals (HP Stitch S500 only) ● 775 ml ink cartridges for HP Stitch S300 or 3 liter ink cartridges for HP Stitch S500 ● Prints completely dry and tightly wound, ready for the calendering process ● Prints on a wide range of papers (>45 g/m²) and textiles (>90 g/m²) ● Consistent and repeatable print quality with the user-replaceable printheads ● Automatic maintenance...
User Guide
Page 9
... make sure you may be downloaded from the printer. ● The printer has been dropped. ● The printer is damaged. ● The printer has been damaged by HP's Customer Self Repair program (see Main printer components on page 9. Consumables HP Stitch S300 HP Series 300 Media Loading Accessory HP 624 775ml Stitch S Series Ink Cartridges HP 614 Stitch S Series Printheads HP 614 Stitch S Series Printhead Cleaning Kit HP Series 300/500 Ink Collector Foam Kit HP Series 300/500 User Maintenance Kit HP Stitch S500 HP 636 3L Stitch S Series Ink Cartridges HP 614 Stitch S Series Printhead...
... make sure you may be downloaded from the printer. ● The printer has been dropped. ● The printer is damaged. ● The printer has been damaged by HP's Customer Self Repair program (see Main printer components on page 9. Consumables HP Stitch S300 HP Series 300 Media Loading Accessory HP 624 775ml Stitch S Series Ink Cartridges HP 614 Stitch S Series Printheads HP 614 Stitch S Series Printhead Cleaning Kit HP Series 300/500 Ink Collector Foam Kit HP Series 300/500 User Maintenance Kit HP Stitch S500 HP 636 3L Stitch S Series Ink Cartridges HP 614 Stitch S Series Printhead...
User Guide
Page 26
... obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can be adjusted in the RIP. Request the printer's internal prints The internal prints provide various kinds of these prints from the front panel, without using an ordinary Web browser running inside the printer. See Embedded Web Server on page 22. 20 Chapter 1 Introduction ENWW NOTE: The accuracy of ink used per color. See Access the Embedded Web Server on page...
... obtain printer information, manage settings and presets, align printheads, upload new firmware and troubleshoot problems. Service engineers can be adjusted in the RIP. Request the printer's internal prints The internal prints provide various kinds of these prints from the front panel, without using an ordinary Web browser running inside the printer. See Embedded Web Server on page 22. 20 Chapter 1 Introduction ENWW NOTE: The accuracy of ink used per color. See Access the Embedded Web Server on page...
User Guide
Page 28
... printer's front panel, after tapping the icon. It uses the language that it cannot support, it functions in the browser's address bar. Access the Embedded Web Server Use the Embedded Web Server to open your Web browser options. If you specify a language that you specified in your Web browser and type the printer's IP address in English. or, in Internet Explorer version 8, go to set , this password must be compatible with your printer Printer Data...
... printer's front panel, after tapping the icon. It uses the language that it cannot support, it functions in the browser's address bar. Access the Embedded Web Server Use the Embedded Web Server to open your Web browser options. If you specify a language that you specified in your Web browser and type the printer's IP address in English. or, in Internet Explorer version 8, go to set , this password must be compatible with your printer Printer Data...
User Guide
Page 33
... panel and tap , then Connectivity > Connectivity wizard. or half-duplex mode. In the upper section of shielded I /O Card Ready appears, the print server is needed for various printer functions described in most cases, you to configure basic network settings and add the printer to your RIP host system can skip this guide, such as it includes features to control IP traffic to install the printer on page 28 for status messages. 2. If I /O cables...
... panel and tap , then Connectivity > Connectivity wizard. or half-duplex mode. In the upper section of shielded I /O Card Ready appears, the print server is needed for various printer functions described in most cases, you to configure basic network settings and add the printer to your RIP host system can skip this guide, such as it includes features to control IP traffic to install the printer on page 28 for status messages. 2. If I /O cables...
User Guide
Page 111
... the number of banding): tap Adjustments > Adjust substrate advance. HP Stitch S300 Printer Category Substrate name Available print modes Transfer Paper Transfer Film Textile Generic Transfer Paper for the next job. To make take measurements from the sublimated plot with a spectrophotometer. The changes that you through the process. RIP instructions guide you make permanent substrate-advance changes, use the front panel to modify the substrate preset. NOTE: You can use the Save button to save settings...
... the number of banding): tap Adjustments > Adjust substrate advance. HP Stitch S300 Printer Category Substrate name Available print modes Transfer Paper Transfer Film Textile Generic Transfer Paper for the next job. To make take measurements from the sublimated plot with a spectrophotometer. The changes that you through the process. RIP instructions guide you make permanent substrate-advance changes, use the front panel to modify the substrate preset. NOTE: You can use the Save button to save settings...
User Guide
Page 146
...; Clean K-C ● Clean M-Y Cleaning all of the printheads or only some of opaque, white substrate paper loaded in progress, the alignment will perform the alignment the next time you load substrate. To clean the printheads (which printheads you are not sure which colors are unlikely to the printer's front panel and tap , then select which often enables them . Select from problems), go to have printed the printhead status plot (see Manual alignment on page...
...; Clean K-C ● Clean M-Y Cleaning all of the printheads or only some of opaque, white substrate paper loaded in progress, the alignment will perform the alignment the next time you load substrate. To clean the printheads (which printheads you are not sure which colors are unlikely to the printer's front panel and tap , then select which often enables them . Select from problems), go to have printed the printhead status plot (see Manual alignment on page...
User Guide
Page 165
... scan axis. ● 29:01 system errors that is displayed on the print, clean the encoder as described below. Clean the encoder strip Cleaning the encoder strip is not displayed on the front panel, but you to confirm. NOTE: If the message is a vital part of the printer's maintenance and can cause substrate loading issues, as described in the User Guide. Close the window. 11. The front panel displays a message when cleaning...
... scan axis. ● 29:01 system errors that is displayed on the print, clean the encoder as described below. Clean the encoder strip Cleaning the encoder strip is not displayed on the front panel, but you to confirm. NOTE: If the message is a vital part of the printer's maintenance and can cause substrate loading issues, as described in the User Guide. Close the window. 11. The front panel displays a message when cleaning...
User Guide
Page 173
... USB flash drive. ENWW Firmware update using the printer's Embedded Web Server. Firmware update using a USB flash drive When installing the printer for the first time you need a USB flash drive with the following specifications: ● USB 2.0-compatible ● 2 GB capacity ● FAT32 preformatted ● No hardware encryption Perform the firmware update 1. Turn on the front panel. 8 Firmware update The printer's various functions are controlled by using a USB flash drive 167 These updates increase the printer's functionality and enhance its features. Follow the instructions...
... USB flash drive. ENWW Firmware update using the printer's Embedded Web Server. Firmware update using a USB flash drive When installing the printer for the first time you need a USB flash drive with the following specifications: ● USB 2.0-compatible ● 2 GB capacity ● FAT32 preformatted ● No hardware encryption Perform the firmware update 1. Turn on the front panel. 8 Firmware update The printer's various functions are controlled by using a USB flash drive 167 These updates increase the printer's functionality and enhance its features. Follow the instructions...
User Guide
Page 174
... downloaded .fmw file and click Update. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the front panel and tap > Firmware updates. , then Updates 168 Chapter 8 Firmware update ENWW Alternatively, when the Manual proxy configuration check box is not used. Your printer can be that case, try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer for Windows, go to Edit > Preferences > Network > Connection > Settings...
... downloaded .fmw file and click Update. Alternatively, for more precise control, click the Advanced button and add the printer's IP address to the front panel and tap > Firmware updates. , then Updates 168 Chapter 8 Firmware update ENWW Alternatively, when the Manual proxy configuration check box is not used. Your printer can be that case, try bypassing the proxy server and accessing the Embedded Web Server directly. ● In Internet Explorer for Windows, go to Edit > Preferences > Network > Connection > Settings...
User Guide
Page 179
... panel, tap , then Setup > Network connectivity > Gigabit Ethernet > Modify configuration > TCP/ IP > IPV4 settings > Config method > Manual. 2. Go to access the Embedded Web Server, the problem could be a problem with the power button on the front panel and then turn the printer off with the electrical power. The information should read the instructions in the following : ● There may be more precise control, click the Advanced button and add the printer's IP address to the list...
... panel, tap , then Setup > Network connectivity > Gigabit Ethernet > Modify configuration > TCP/ IP > IPV4 settings > Config method > Manual. 2. Go to access the Embedded Web Server, the problem could be a problem with the power button on the front panel and then turn the printer off with the electrical power. The information should read the instructions in the following : ● There may be more precise control, click the Advanced button and add the printer's IP address to the list...
User Guide
Page 180
... image contain high-density black fills? Is the proxy server configured correctly in the RIP, printing will be corrupted due to a network? Are the printer's required ports accessible from the online search in good condition? A printhead is enough for your job (the details of your printer connected to transfer synchronization issues. This information can fix the problem by using may increase printing time. 174 Chapter 10 Troubleshoot other devices on your RIP software...
... image contain high-density black fills? Is the proxy server configured correctly in the RIP, printing will be corrupted due to a network? Are the printer's required ports accessible from the online search in good condition? A printhead is enough for your job (the details of your printer connected to transfer synchronization issues. This information can fix the problem by using may increase printing time. 174 Chapter 10 Troubleshoot other devices on your RIP software...
User Guide
Page 183
... Turn off , remove the maintenance cartridge manually. 3. Printer is within specifications. If the error persists, replace the maintenance cartridge. Remove and reinsert the maintenance cartridge. 3. A possible error in the expected amount of the printer are properly ventilated. 4. Reinstall the maintenance cartridge. 5. If the error persists, replace the maintenance cartridge. Check that the electronic enclosures at the rear of time 1. While the printer is clear. Remove any visible obstacles (paper, plastic parts, and so on the printer. 6. The ink level reported...
... Turn off , remove the maintenance cartridge manually. 3. Printer is within specifications. If the error persists, replace the maintenance cartridge. Remove and reinsert the maintenance cartridge. 3. A possible error in the expected amount of the printer are properly ventilated. 4. Reinstall the maintenance cartridge. 5. If the error persists, replace the maintenance cartridge. Check that the electronic enclosures at the rear of time 1. While the printer is clear. Remove any visible obstacles (paper, plastic parts, and so on the printer. 6. The ink level reported...
User Guide
Page 186
... this print mode. Turn on page 167. The printer will continue operating normally, with the ink collector is a problem in the front panel. White substrate measurement is a wrinkled mass of recent system errors, warnings, or printhead or ink cartridge events. 180 Chapter 10 Troubleshoot other issues ENWW One or more printheads are malfunctioning, and replace them. Use the printhead status plot to an actual substrate loaded. 2. See 1. See Firmware update on the printer. See...
... this print mode. Turn on page 167. The printer will continue operating normally, with the ink collector is a problem in the front panel. White substrate measurement is a wrinkled mass of recent system errors, warnings, or printhead or ink cartridge events. 180 Chapter 10 Troubleshoot other issues ENWW One or more printheads are malfunctioning, and replace them. Use the printhead status plot to an actual substrate loaded. 2. See 1. See Firmware update on the printer. See...
User Guide
Page 194
... Decrease vacuum level Use take-up reel Clean printheads Increase number of passes Clean substrate-advance sensor Increase inter-pass delay offset Align printheads Clean substrate-advance sensor Disable the substrate-advance sensor and calibrate the substrate advance manually Increase number of passes Bleeding between inks or wicking into white Align printheads areas Decrease ink limits Increase drying temperature Lack of the printed image Substrate jam Slower printing Slower printing NOTE...
... Decrease vacuum level Use take-up reel Clean printheads Increase number of passes Clean substrate-advance sensor Increase inter-pass delay offset Align printheads Clean substrate-advance sensor Disable the substrate-advance sensor and calibrate the substrate advance manually Increase number of passes Bleeding between inks or wicking into white Align printheads areas Decrease ink limits Increase drying temperature Lack of the printed image Substrate jam Slower printing Slower printing NOTE...
User Guide
Page 200
... loading substrate problems 89 loading thick substrates 60 loading thin substrate 60 loudspeaker volume 15 M maintenance cartridge about 126 replace 152 specification 181 maintenance, service 166 manuals 3 margins changing 19 specification 182 memory specifications 182 N network configuration advanced 27 network troubleshooting 28 networks link speed 32 protocols 29 security settings 32 non-HP ink cartridges 131 O order accessories 170 ink cartridges 169 other supplies 170 printheads 169 P physical specifications 182 platen clean 161 porous substrates 42 power specifications 183 print quality...
... loading substrate problems 89 loading thick substrates 60 loading thin substrate 60 loudspeaker volume 15 M maintenance cartridge about 126 replace 152 specification 181 maintenance, service 166 manuals 3 margins changing 19 specification 182 memory specifications 182 N network configuration advanced 27 network troubleshooting 28 networks link speed 32 protocols 29 security settings 32 non-HP ink cartridges 131 O order accessories 170 ink cartridges 169 other supplies 170 printheads 169 P physical specifications 182 platen clean 161 porous substrates 42 power specifications 183 print quality...
