Warranty and Legal Guide
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Customer support Get telephone support for your product or at www.hp.com/support/. www.hp.com/go/DSFlow8500fn2, www.hp.com/support/ sjflowN9120fn2 www.hp.com/go/carepack www.register.hp.com ENWW Customer support 17 Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.
Customer support Get telephone support for your product or at www.hp.com/support/. www.hp.com/go/DSFlow8500fn2, www.hp.com/support/ sjflowN9120fn2 www.hp.com/go/carepack www.register.hp.com ENWW Customer support 17 Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product Country/region phone numbers are on the flyer that was in the box with your country/region Have the product name, serial number, date of purchase, and problem description ready.
User Guide
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... Set the sleep timer and configure the scanner to use 2 watts or less of power 105 Set the sleep schedule ...105 HP Web Jetadmin ...107 HP Digital Sending Software (HP DSS) ...107 Upgrade the firmware ...108 5 Solve problems ...109 Additional troubleshooting ...110 Restore factory settings ...111 Introduction ...111...Web Server (network-connected products only) ...111 Scanner installation problems ...112 Check the cables ...112 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 112 Power issues ...114 Scanner will not turn on ...114 The scanner has paused or shut down ......
... Set the sleep timer and configure the scanner to use 2 watts or less of power 105 Set the sleep schedule ...105 HP Web Jetadmin ...107 HP Digital Sending Software (HP DSS) ...107 Upgrade the firmware ...108 5 Solve problems ...109 Additional troubleshooting ...110 Restore factory settings ...111 Introduction ...111...Web Server (network-connected products only) ...111 Scanner installation problems ...112 Check the cables ...112 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 112 Power issues ...114 Scanner will not turn on ...114 The scanner has paused or shut down ......
User Guide
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Product hardware setup and software installation Hardware setup For basic setup instructions, see www.hp.com/support, select your product name or number. 14 Chapter 1 Product overview ENWW Go to HP support on your location, click Software and Drivers, and then search on the Web. Find the following support: ● Install and configure ●... How to get software updates For the latest software updates, see the Installation Guide that came with the scanner. For additional instructions, go to www.hp.com/support for HP's all-inclusive help for the scanner.
Product hardware setup and software installation Hardware setup For basic setup instructions, see www.hp.com/support, select your product name or number. 14 Chapter 1 Product overview ENWW Go to HP support on your location, click Software and Drivers, and then search on the Web. Find the following support: ● Install and configure ●... How to get software updates For the latest software updates, see the Installation Guide that came with the scanner. For additional instructions, go to www.hp.com/support for HP's all-inclusive help for the scanner.
User Guide
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...-off settings By default, the scanner will enter Sleep Mode after 10 minutes of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP TWAIN ● ISIS ● WIA HP Scan software Use the HP Scan software to complete the following tasks: ● Scan to a PDF ● Scan to a JPEG ● Email...
...-off settings By default, the scanner will enter Sleep Mode after 10 minutes of Windows scanning software and drivers, including HP Scan. ● HP Scan software ● HP TWAIN ● ISIS ● WIA HP Scan software Use the HP Scan software to complete the following tasks: ● Scan to a PDF ● Scan to a JPEG ● Email...
User Guide
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...install the accessory into the integrated hardware integration pocket (HIP). Install an accessory into the hardware integration pocket You can install a separately-purchaseable HP accessory (for example, a proximity reader, fingerprint reader, or magnetic-swipe reader) into the HIP. To install an accessory into the groove... at the top of the HIP enclosure. Insert a flat head screw driver into the HIP, follow these steps: 1. ENWW Install an accessory into the connector on the left side of the HIP cover and ...
...install the accessory into the integrated hardware integration pocket (HIP). Install an accessory into the hardware integration pocket You can install a separately-purchaseable HP accessory (for example, a proximity reader, fingerprint reader, or magnetic-swipe reader) into the HIP. To install an accessory into the groove... at the top of the HIP enclosure. Insert a flat head screw driver into the HIP, follow these steps: 1. ENWW Install an accessory into the connector on the left side of the HIP cover and ...
User Guide
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... view or change network settings ● Rename the scanner on a network so that accessing the website might not be uniquely identified, use the HP Embedded Web Server. 1. Press the Enter key on the product control panel. Open a Web browser, and in the address line, type the...indicating that it displays on the computer keyboard. Change settings as the feature is a function of Microsoft operating systems and not of the HP scanner drivers. From the Home screen on the scanner control panel, select the Information icon, and then select the Network icon to the website. ...
... view or change network settings ● Rename the scanner on a network so that accessing the website might not be uniquely identified, use the HP Embedded Web Server. 1. Press the Enter key on the product control panel. Open a Web browser, and in the address line, type the...indicating that it displays on the computer keyboard. Change settings as the feature is a function of Microsoft operating systems and not of the HP scanner drivers. From the Home screen on the scanner control panel, select the Information icon, and then select the Network icon to the website. ...
User Guide
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... allows you save time, control costs, and protect your printing and imaging environment - HP Digital Sending Software (HP DSS) You can install the optional HP Digital Sending Software. HP Web Jetadmin HP Web Jetadmin is not necessary to install any software or drivers on a network server and allows multiple products to send jobs through the server...
... allows you save time, control costs, and protect your printing and imaging environment - HP Digital Sending Software (HP DSS) You can install the optional HP Digital Sending Software. HP Web Jetadmin HP Web Jetadmin is not necessary to install any software or drivers on a network server and allows multiple products to send jobs through the server...
User Guide
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www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 www.hp.com/support/ 110 Chapter 5 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 www.hp.com/support/ 110 Chapter 5 Solve problems ENWW Additional troubleshooting Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities, drivers, and electronic information Order additional HP service or maintenance agreements Country/region phone numbers are on the flyer that was in the box with the product or at www.hp.com/support/.
User Guide
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... 3. This will ensure there is securely connected between the scanner and your local network and device. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with ...the search tool to find Ethernet troubleshooting topics. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB cable Ethernet cable Action The power cable is connected between the ...
... 3. This will ensure there is securely connected between the scanner and your local network and device. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with ...the search tool to find Ethernet troubleshooting topics. Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB cable Ethernet cable Action The power cable is connected between the ...
User Guide
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...source, wait 30 seconds, and then plug it back in Windows 7, and Windows 8, the Programs and Features tool) to www.hp.com/go /DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 for assistance. 3. a. If the Power LED is not on, ensure that power is plugged into . Go...scanner is plugged into . - A cable might be defective. b. Reinstall the applications by doing one of the following applications: ● HP Scan or HP Scan TWAIN ● HP ScanJet ISIS Driver 5. Check to see that the power supply is working . - If the problem persists, proceed with the next step. 1. d. Check...
...source, wait 30 seconds, and then plug it back in Windows 7, and Windows 8, the Programs and Features tool) to www.hp.com/go /DSFlow8500fn2 or www.hp.com/support/ sjflowN9120fn2 for assistance. 3. a. If the Power LED is not on, ensure that power is plugged into . Go...scanner is plugged into . - A cable might be defective. b. Reinstall the applications by doing one of the following applications: ● HP Scan or HP Scan TWAIN ● HP ScanJet ISIS Driver 5. Check to see that the power supply is working . - If the problem persists, proceed with the next step. 1. d. Check...
User Guide
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... the General tab, and then select Energy Settings from www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/sjflowN9120fn2 . ENWW Power issues 115 Reinstall the HP Digital Sender Flow 8500 fn2 Document Capture Workstation or HP ScanJet Enterprise Flow N9120 fn2 Document Scanner software and drivers. ● Reinstall the applications by downloading the software from...
... the General tab, and then select Energy Settings from www.hp.com/go/DSFlow8500fn2 or www.hp.com/support/sjflowN9120fn2 . ENWW Power issues 115 Reinstall the HP Digital Sender Flow 8500 fn2 Document Capture Workstation or HP ScanJet Enterprise Flow N9120 fn2 Document Scanner software and drivers. ● Reinstall the applications by downloading the software from...
User Guide
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... there is unable to communicate with the network. Poor physical connection 1. Verify that the product is a function of Microsoft operating systems and not of the HP scan drivers. Test network communication by pinging the network. If the problem continues, try a different cable or port on the back of network connectivity, first update...
... there is unable to communicate with the network. Poor physical connection 1. Verify that the product is a function of Microsoft operating systems and not of the HP scan drivers. Test network communication by pinging the network. If the problem continues, try a different cable or port on the back of network connectivity, first update...
User Guide
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...trip times, the network is configured correctly. Check the network drivers, scan drivers, and the network redirection settings. 2. Verify that the operating system is working. 2. Type ping followed by the IP address for the network HP recommends leaving these settings, you change these settings in automatic...same network (also known as subnet). c. New software programs might be causing compatibility problems Verify that they use the correct scan driver. The product is using incorrect link and duplex settings for your network. If the ping command failed, verify that the network ...
...trip times, the network is configured correctly. Check the network drivers, scan drivers, and the network redirection settings. 2. Verify that the operating system is working. 2. Type ping followed by the IP address for the network HP recommends leaving these settings, you change these settings in automatic...same network (also known as subnet). c. New software programs might be causing compatibility problems Verify that they use the correct scan driver. The product is using incorrect link and duplex settings for your network. If the ping command failed, verify that the network ...
User Guide
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...documents 66 USB 70 document feeder cleaning 124 jams 119 load documents 65 paper-feeding problems 117 document feeder rollers cleaning 124 drivers paper sizes 61 E email sending documents 66 Embedded Web Server changing network settings 100 changing product name 100 opening 100 Embedded... H hard disks encrypted 104 hardware integration pocket 85 Help button locating 3, 7 Home button locating 3, 7 HP Customer Care 110 HP Digital Sending Software (HP DSS) 107 HP Embedded Web Server changing network settings 100 changing product name 100 digital send settings 96 fax tools 96 general ...
...documents 66 USB 70 document feeder cleaning 124 jams 119 load documents 65 paper-feeding problems 117 document feeder rollers cleaning 124 drivers paper sizes 61 E email sending documents 66 Embedded Web Server changing network settings 100 changing product name 100 opening 100 Embedded... H hard disks encrypted 104 hardware integration pocket 85 Help button locating 3, 7 Home button locating 3, 7 HP Customer Care 110 HP Digital Sending Software (HP DSS) 107 HP Embedded Web Server changing network settings 100 changing product name 100 digital send settings 96 fax tools 96 general ...