Warranty and Legal Guide
Page 20
... parts of this EULA may make archival or back-up copies of the Software, provided the copy contains all terms and conditions of the Software for use of the Sign-In Once application installed on the devices of the original Software's proprietary notices and that governs your use with all of your printing device (the "Software"). You may accompany the HP Product. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING...
... parts of this EULA may make archival or back-up copies of the Software, provided the copy contains all terms and conditions of the Software for use of the Sign-In Once application installed on the devices of the original Software's proprietary notices and that governs your use with all of your printing device (the "Software"). You may accompany the HP Product. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING...
Warranty and Legal Guide
Page 32
.... Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW except India) SHNGD-1604-00 (India only) SHNGD-1901-00 Safety statements Read all these instructions, and follow all instructions and warnings marked on the operation of this document...
.... Product model number HP ScanJet Pro 2000 s2 HP ScanJet Pro 3000 s4 HP ScanJet Pro N4000 snw1 HP ScanJet Enterprise Flow 5000 s5, HP ScanJet Enterprise Flow 7000 s3 HP ScanJet Enterprise Flow N7000 snw1 Regulatory model number SHNGD-1902-02 SHNGD-1902-01 SHNGD-1902-00 SHNGD-1604 (WW except India) SHNGD-1604-00 (India only) SHNGD-1901-00 Safety statements Read all these instructions, and follow all instructions and warnings marked on the operation of this document...
Warranty and Legal Guide
Page 33
... not adjust controls that regularly switch on and off. ● If you replace them with fuses of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. ● Never disassemble, modify, or attempt to repair the AC adapter, scanner, or scanner option by the operating instructions). ● Unplug the scanner and the AC adapter before cleaning. Also, make sure...
... not adjust controls that regularly switch on and off. ● If you replace them with fuses of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. ● Never disassemble, modify, or attempt to repair the AC adapter, scanner, or scanner option by the operating instructions). ● Unplug the scanner and the AC adapter before cleaning. Also, make sure...
User Guide
Page 6
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three: Configure the Scan to Email feature 22 Step four...
Sleep Mode and auto-off settings ...17 Change the default sleep and auto-off settings using the HP Scanner Tools Utility 17 Change the default auto-off setting using the HP Utility 17 2 Use the scanner ...19 Set up the scanner (N4000 snw1 and N7000 snw1 models 20 Set up Scan to Email ...21 Step one: Check the network connection and gather SMTP information 21 Step two: Access the HP Embedded Web Server (EWS 21 Step three: Configure the Scan to Email feature 22 Step four...
User Guide
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... multi-feeds ...51 Everyday Scan ...52 Automatically delete blank pages ...52 Automatically adjust page orientation ...52 Reserved Jobs (N4000 snw1 and N7000 snw1 models 52 Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad scanned image to selected page size 53 Automatically detect color ...54 Scan using text-enhanced black and white mode 54 Automatically straighten scanned images ...54 Add or remove a device ...55 Scan by using other scan software ...55 Use the scanning software (macOS) ...56 Scan to email ...56 HP Easy Scan...
... multi-feeds ...51 Everyday Scan ...52 Automatically delete blank pages ...52 Automatically adjust page orientation ...52 Reserved Jobs (N4000 snw1 and N7000 snw1 models 52 Filter out color from a document (color dropout 53 Automatically detect page size ...53 Automatically crop or pad scanned image to selected page size 53 Automatically detect color ...54 Scan using text-enhanced black and white mode 54 Automatically straighten scanned images ...54 Add or remove a device ...55 Scan by using other scan software ...55 Use the scanning software (macOS) ...56 Scan to email ...56 HP Easy Scan...
User Guide
Page 8
... models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ...80 The scanner will not turn on ...80 The scanner has paused or shut down ...81 The scanner keeps turning off ...82 Paper jams ...83 Clear jams from the document feeder ...83 An item loaded in the scanner jams repeatedly 83 Paper feed issues ...84 Paper jamming, skewing, misfeeds, or multiple-page feeds 84 Paper does not feed...
... models 77 Scanner installation problems ...78 Check the cables ...78 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 78 Power issues ...80 Check that the scanner has power ...80 The scanner will not turn on ...80 The scanner has paused or shut down ...81 The scanner keeps turning off ...82 Paper jams ...83 Clear jams from the document feeder ...83 An item loaded in the scanner jams repeatedly 83 Paper feed issues ...84 Paper jamming, skewing, misfeeds, or multiple-page feeds 84 Paper does not feed...
User Guide
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... select Tools. ISIS drivers provide a consistent interaction with all WIA-compliant software works in the same way, so consult the software documentation for editing (OCR) ● Scan to cloud ● Everyday scan HP Scanner Tools Utility Use the HP Scanner Tools Utility to complete the following tasks: ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned) ● Modify scan profiles ● Modify properties of Scan to USB...
... select Tools. ISIS drivers provide a consistent interaction with all WIA-compliant software works in the same way, so consult the software documentation for editing (OCR) ● Scan to cloud ● Everyday scan HP Scanner Tools Utility Use the HP Scanner Tools Utility to complete the following tasks: ● Set maintenance and status update notification options ● Change the scanner's power management settings ● View scanner information (firmware version, serial number, total number of pages scanned) ● Modify scan profiles ● Modify properties of Scan to USB...
User Guide
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... installing any additional software, you save time, control costs, and protect your scanner, HP recommends installing the HP provided scan solution, including HP Easy Scan and HP Utility. The notification displays in the address line of the browser. ultimately increasing business productivity by helping you can use . Scanner software (macOS) The product is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. HP Web...
... installing any additional software, you save time, control costs, and protect your scanner, HP recommends installing the HP provided scan solution, including HP Easy Scan and HP Utility. The notification displays in the address line of the browser. ultimately increasing business productivity by helping you can use . Scanner software (macOS) The product is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. HP Web...
User Guide
Page 38
... or disable the detection of the screen. 28 Chapter 2 Use the scanner ENWW 1. Select On or Off to indicate whether blank pages should be combined into the document feeder. Select On or Off to USB area, enter a folder name for Stored Folder, and then configure the following settings: Table 2-4 File scan settings Option File Name Prefix File Type PDF Type Resolution Color De-skew Delete Blank Page Misfeed Detection Combine Documents JPEG file compression...
... or disable the detection of the screen. 28 Chapter 2 Use the scanner ENWW 1. Select On or Off to indicate whether blank pages should be combined into the document feeder. Select On or Off to USB area, enter a folder name for Stored Folder, and then configure the following settings: Table 2-4 File scan settings Option File Name Prefix File Type PDF Type Resolution Color De-skew Delete Blank Page Misfeed Detection Combine Documents JPEG file compression...
User Guide
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Set the output tray small media guide. 42 Chapter 2 Use the scanner ENWW NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only one at a time. 2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. 3.
Set the output tray small media guide. 42 Chapter 2 Use the scanner ENWW NOTE: To ensure the best scan quality, load rigid or embossed cards in this orientation, and load only one at a time. 2. Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the cards. 3.
User Guide
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.... Feeding more rigid cards, slide the thick media switch to the disabled position to the left side) before scanning the folded A3 media. Using thicker A3 folded paper might appear missing or corrupted in the final scanned images. NOTE: If the thick media switch is aligned to the scanner right paper guide. 8. 4. When using the scanning software on the computer. Open the HP Scan software. 2. Click Misfeed, clear the Misfeed (multipick) detection check box, and...
.... Feeding more rigid cards, slide the thick media switch to the disabled position to the left side) before scanning the folded A3 media. Using thicker A3 folded paper might appear missing or corrupted in the final scanned images. NOTE: If the thick media switch is aligned to the scanner right paper guide. 8. 4. When using the scanning software on the computer. Open the HP Scan software. 2. Click Misfeed, clear the Misfeed (multipick) detection check box, and...
User Guide
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... Type ● Page Sides ● Page Size ● Color Mode ● Destination/File Type Automatically delete blank pages When the Delete blank pages feature is enabled, scanned pages are evaluated for their everyday needs. Open the HP Scan software. 2. The sensitivity value can be detected and deleted. Select the Document tab, select Delete blank pages from the HP Scan software first. 52 Chapter 2 Use the scanner ENWW Reserved Jobs (N4000 snw1 and N7000 snw1 models) The Reserved Jobs feature allows you...
... Type ● Page Sides ● Page Size ● Color Mode ● Destination/File Type Automatically delete blank pages When the Delete blank pages feature is enabled, scanned pages are evaluated for their everyday needs. Open the HP Scan software. 2. The sensitivity value can be detected and deleted. Select the Document tab, select Delete blank pages from the HP Scan software first. 52 Chapter 2 Use the scanner ENWW Reserved Jobs (N4000 snw1 and N7000 snw1 models) The Reserved Jobs feature allows you...
User Guide
Page 85
... If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the original document is clear enough to operate. ENWW 75 4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Reset the scanner(N4000 snw1 and N7000 snw1 models) ● Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems...
... If scanning a document that will be analyzed using optical character recognition (OCR), make sure that the original document is clear enough to operate. ENWW 75 4 Solve problems This section contains solutions for the HP scanning program being used. ● Basic troubleshooting tips ● Reset the scanner(N4000 snw1 and N7000 snw1 models) ● Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) ● Scanner installation problems ● Power issues ● Paper jams ● Paper feed issues ● Image quality problems ● Scanner operation problems...
User Guide
Page 87
... calibrated. Reconnect the USB cable. 3. Clear the jam. 4. The following table describes the solution to follow, based on the possible cause of the document feeder hatch at the same time to open . 2. Turn on the scanner. 1. ENWW Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) 77 Table 4-1 Cause and solution Cause The user pressed the Scan button while the USB cable was disconnected. Turn on the scanner. 1. Turn...
... calibrated. Reconnect the USB cable. 3. Clear the jam. 4. The following table describes the solution to follow, based on the possible cause of the document feeder hatch at the same time to open . 2. Turn on the scanner. 1. ENWW Interpret control panel lights and patterns (2000 s2 and 3000 s4 models) 77 Table 4-1 Cause and solution Cause The user pressed the Scan button while the USB cable was disconnected. Turn on the scanner. 1. Turn...
User Guide
Page 88
... the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. After 30 seconds, turn on the scanner and then turn on . ● Press the Power button to turn off the scanner, and then turn off the computer. For additional USB troubleshooting information, visit the product support home page, select your country/region, and then use the search tool to find USB troubleshooting...
... the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. After 30 seconds, turn on the scanner and then turn on . ● Press the Power button to turn off the scanner, and then turn off the computer. For additional USB troubleshooting information, visit the product support home page, select your country/region, and then use the search tool to find USB troubleshooting...
User Guide
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.../support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 For most networks, the scanner must be loose. Restart the computer. 4. Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is located...
.../support/sj3000s4 ● N4000 snw1 models: www.hp.com/support/sjn4000snw1 ● 5000 s5 models: www.hp.com/support/sjflow5000s5 ENWW Scanner operation problems 89 For most networks, the scanner must be loose. Restart the computer. 4. Check the wireless connection (N4000 snw1 and N7000 snw1 models) Review the following steps. 1. If the network has Internet access, try accessing other wireless networks, and some Bluetooth devices. ● Verify that the scan driver is located...
User Guide
Page 101
... these problems, contact HP support at www.hp.com/support. For example, you get a single-sided scan when you press the Duplex Scan button. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is having display issues The following symptoms indicate a problem with the scanner control panel. ● LCD issues: The display is blank, or part of the display content is missing. ● Button issues: Buttons...
... these problems, contact HP support at www.hp.com/support. For example, you get a single-sided scan when you press the Duplex Scan button. LCD issues (5000 s5 and 7000 s3 models) Review the following information to resolving LCD issues. ● The LCD is having display issues The following symptoms indicate a problem with the scanner control panel. ● LCD issues: The display is blank, or part of the display content is missing. ● Button issues: Buttons...
User Guide
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... scanning speed. Scanned files are too large If scan files are not stuck together. Wait for the item to scan more slowly, which is normal. Scanning performance issues Review the following . 92 Chapter 4 Solve problems ENWW The scanner scans only one side of order at the scan destination ● Scanned files are too large The scanner does not scan immediately Make sure the document feeder hatch is closed, and that scanned pages are scanning...
... scanning speed. Scanned files are too large If scan files are not stuck together. Wait for the item to scan more slowly, which is normal. Scanning performance issues Review the following . 92 Chapter 4 Solve problems ENWW The scanner scans only one side of order at the scan destination ● Scanned files are too large The scanner does not scan immediately Make sure the document feeder hatch is closed, and that scanned pages are scanning...
User Guide
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... specifications 1, 11, 12 Auto color detect 19, 48 automatically crop or pad scanned image to selected page size 19, 48 automatically detect page size 19, 48, 53 B black scans troubleshoot 75, 85 blurry images 75, 85 buttons Cancel 1, 2, 7 Duplex Scan 7 Power 1, 2, 6, 7 Scan 1, 2, 6 scanner control panel 1, 2, 6, 7 scanner touch panel 9 Simplex Scan 7 C cables troubleshoot 75, 78 Cancel button 1, 2, 7 clean paper path 61, 62 rollers 61, 62 cleaning cloth 61, 62 cloud, scan to 19, 48 control panel buttons 7 locating 1, 2, 3 crooked images 75, 85 crop or pad scanned image to selected page size...
... specifications 1, 11, 12 Auto color detect 19, 48 automatically crop or pad scanned image to selected page size 19, 48 automatically detect page size 19, 48, 53 B black scans troubleshoot 75, 85 blurry images 75, 85 buttons Cancel 1, 2, 7 Duplex Scan 7 Power 1, 2, 6, 7 Scan 1, 2, 6 scanner control panel 1, 2, 6, 7 scanner touch panel 9 Simplex Scan 7 C cables troubleshoot 75, 78 Cancel button 1, 2, 7 clean paper path 61, 62 rollers 61, 62 cleaning cloth 61, 62 cloud, scan to 19, 48 control panel buttons 7 locating 1, 2, 3 crooked images 75, 85 crop or pad scanned image to selected page size...
User Guide
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... supported sizes 19, 33, 34 troubleshoot 75, 84 paper guides, locating 1, 2, 3 paper path clean 61, 62 feeding problems 75, 83 parts order 61, 68, 69, 72 power consumption 1, 11, 12 Power button 1, 2, 6, 7 power button, locating 1, 2, 3 Power LED 1, 2, 7 power management 75, 80 power supply troubleshoot cable 75, 78 problems with LCD 91 problems with touch panel 91 product auto-off 1, 17 Sleep Mode 1, 17 product info 1 R replace rollers 61, 68, 69, 72 roller kit replace 61, 68, 69, 72 rollers clean 61, 62 replace 61, 68, 69, 72 S Scan...
... supported sizes 19, 33, 34 troubleshoot 75, 84 paper guides, locating 1, 2, 3 paper path clean 61, 62 feeding problems 75, 83 parts order 61, 68, 69, 72 power consumption 1, 11, 12 Power button 1, 2, 6, 7 power button, locating 1, 2, 3 Power LED 1, 2, 7 power management 75, 80 power supply troubleshoot cable 75, 78 problems with LCD 91 problems with touch panel 91 product auto-off 1, 17 Sleep Mode 1, 17 product info 1 R replace rollers 61, 68, 69, 72 roller kit replace 61, 68, 69, 72 rollers clean 61, 62 replace 61, 68, 69, 72 S Scan...