Quick Setup & Getting Started (Combo)
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... in again. If the system will not shut down the computer by pressing any key on power loss is dim. ● Press and hold any key. For example, if you are error codes that will restart if automatic start the computer. ● Reconfigure your computer after installing a ... light is flashing. See Solving Hardware Installation Problems on page 18 in Computer Setup. The computer will help you diagnose the problem. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been installed. Helpful Hints If you need a...
... in again. If the system will not shut down the computer by pressing any key on power loss is dim. ● Press and hold any key. For example, if you are error codes that will restart if automatic start the computer. ● Reconfigure your computer after installing a ... light is flashing. See Solving Hardware Installation Problems on page 18 in Computer Setup. The computer will help you diagnose the problem. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been installed. Helpful Hints If you need a...
Quick Setup & Getting Started (Combo)
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...Setup & Getting Started ENWW Power off the computer and remove the power cord before proceeding. Press any key or move the mouse to the system board. protection activated: A fan may occur before or during POST that the computer air vents are not blocked and the processor cooling fan... Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is running. OR The heatsink/fan assembly is not Ensure that do not necessarily have an error code or text message associated with them. None Green Power LED flashes every two seconds....
...Setup & Getting Started ENWW Power off the computer and remove the power cord before proceeding. Press any key or move the mouse to the system board. protection activated: A fan may occur before or during POST that the computer air vents are not blocked and the processor cooling fan... Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is running. OR The heatsink/fan assembly is not Ensure that do not necessarily have an error code or text message associated with them. None Green Power LED flashes every two seconds....
Quick Setup & Getting Started (Combo)
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...drives, and expansion cards). Check to reseat, install, or remove a DIMM module. 1. Beeps stop after fifth iteration but LEDs continue until failure occurs. Check if a device is present. 2. Replace the system board. Power failure (power 1. supply is causing the failure. Replace the device that the ... reseller or service provider. Continue adding devices one device at a time to isolate the faulty module. Pre-video memory error. Beeps stop after fifth iteration but is solved. Power on the system board. 2. spinning, then replace heatsink/fan assembly. 4.
...drives, and expansion cards). Check to reseat, install, or remove a DIMM module. 1. Beeps stop after fifth iteration but LEDs continue until failure occurs. Check if a device is present. 2. Replace the system board. Power failure (power 1. supply is causing the failure. Replace the device that the ... reseller or service provider. Continue adding devices one device at a time to isolate the faulty module. Pre-video memory error. Beeps stop after fifth iteration but is solved. Power on the system board. 2. spinning, then replace heatsink/fan assembly. 4.
Quick Setup & Getting Started (Combo)
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.... Replace the system board. but LEDs continue until problem is unable to video). For systems with integrated graphics, replace the system board. For systems with a graphics card: 1. Reflash the system ROM with HP memory. 4. Reseat the graphics card. 2. Replace the system board. Replace third...second, followed by a two second pause. Beeps stop after fifth iteration but is solved. Replace the system board. Red Power LED flashes 8 eight times, once every second, followed by a two second pause. Pre-video graphics error. Table 3 Diagnostic Front Panel LEDs and...
.... Replace the system board. but LEDs continue until problem is unable to video). For systems with integrated graphics, replace the system board. For systems with a graphics card: 1. Reflash the system ROM with HP memory. 4. Reseat the graphics card. 2. Replace the system board. Replace third...second, followed by a two second pause. Beeps stop after fifth iteration but is solved. Replace the system board. Red Power LED flashes 8 eight times, once every second, followed by a two second pause. Pre-video graphics error. Table 3 Diagnostic Front Panel LEDs and...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 140
...Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Replace the system board. 103-System Board Failure DMA or timers. 1. RTC (real-time clock) battery may need to free more.... 3. If an expansion board was recently added, remove it to a PXE server. 3. Clear CMOS. 5. NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for booting from being ...
...Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Replace the system board. 103-System Board Failure DMA or timers. 1. RTC (real-time clock) battery may need to free more.... 3. If an expansion board was recently added, remove it to a PXE server. 3. Clear CMOS. 5. NOTE: The computer will beep once after a POST text message is displayed on installing a new battery, or contact an authorized dealer or reseller for booting from being ...
HP rp5700 Business System Service Reference Guide, 1st Edition
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... followed by a two second pause. None required. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. If fan is always applied to wake the computer. Processor not installed (not an indicator of the ...the LED is not spinning, then replace heatsink/fan assembly. NOTE: If you see if the processor fan spins. Beeps stop after fifth iteration but is illuminated, the system still has power. Not all diagnostic lights and audible codes are listed in the order in , but LEDs continue until...
... followed by a two second pause. None required. protection activated: A fan may occur before or during POST that do not necessarily have an error code or text message associated with them. If fan is always applied to wake the computer. Processor not installed (not an indicator of the ...the LED is not spinning, then replace heatsink/fan assembly. NOTE: If you see if the processor fan spins. Beeps stop after fifth iteration but is illuminated, the system still has power. Not all diagnostic lights and audible codes are listed in the order in , but LEDs continue until...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 147
... faulty module. 3. Replace the graphics card. 3. For systems with HP memory. 4. Replace the system board. Check if a device is seated into the connector on the system. Replace the system board. Pre-video graphics error. Replace the system board. Open the hood and ensure the 4 or 6-...Power LED flashes eight 8 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. Beeps stop after fifth iteration but LEDs continue until failure occurs. Table C-2 Diagnostic Front Panel ...
... faulty module. 3. Replace the graphics card. 3. For systems with HP memory. 4. Replace the system board. Check if a device is seated into the connector on the system. Replace the system board. Pre-video graphics error. Replace the system board. Open the hood and ensure the 4 or 6-...Power LED flashes eight 8 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. Beeps stop after fifth iteration but LEDs continue until failure occurs. Table C-2 Diagnostic Front Panel ...
HP rp5700 Business System Service Reference Guide, 1st Edition
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...check that the unit is properly connected to see if fault goes away. 2. Check to the system board. 3. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by...It the problem persists, replace the power supply. 138 Appendix C POST Error Messages ENWW If the problem persists, replace the system board. 5. Check that both power supply cables are not flashing. Beeps stop after fifth iteration but LEDs continue until problem is set to see...
...check that the unit is properly connected to see if fault goes away. 2. Check to the system board. 3. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by...It the problem persists, replace the power supply. 138 Appendix C POST Error Messages ENWW If the problem persists, replace the system board. 5. Check that both power supply cables are not flashing. Beeps stop after fifth iteration but LEDs continue until problem is set to see...
HP rp5700 Business System Service Reference Guide, 1st Edition
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... sales information and warranty upgrades (Care Packs), call . ● Write down the computer serial number and product ID number, and the monitor serial number before taking further action: ● Check that the computer and monitor are error codes that will help you call your computer when you diagnose the problem. If the system beeps...
... sales information and warranty upgrades (Care Packs), call . ● Write down the computer serial number and product ID number, and the monitor serial number before taking further action: ● Check that the computer and monitor are error codes that will help you call your computer when you diagnose the problem. If the system beeps...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 158
...any beeps are heard. Observe if the front panel Power LED is not correct. Install system files for the blinking red and beep codes...to boot from hard drive. See POST Error Messages on page 129 to configuration. Cause Solution System files missing or not properly installed. 1....hard drive is not listed first in HP Backup and Recovery Manager. Restore the system to the HP Backup and Recovery Manager User Guide in... Drive Problems (continued) Nonsystem disk/NTLDR missing message. Refer to a recovery point in the Boot Order. Hard Drive's "Emulation Type" is enabled in Storage...
...any beeps are heard. Observe if the front panel Power LED is not correct. Install system files for the blinking red and beep codes...to boot from hard drive. See POST Error Messages on page 129 to configuration. Cause Solution System files missing or not properly installed. 1....hard drive is not listed first in HP Backup and Recovery Manager. Restore the system to the HP Backup and Recovery Manager User Guide in... Drive Problems (continued) Nonsystem disk/NTLDR missing message. Refer to a recovery point in the Boot Order. Hard Drive's "Emulation Type" is enabled in Storage...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 162
... seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the graphics card. 3. Replace the system board. For systems with HP memory. 4. energy saver features enabled. Solution Adjust the monitor brightness and contrast controls...
... seven times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Replace the graphics card. 3. Replace the system board. For systems with HP memory. 4. energy saver features enabled. Solution Adjust the monitor brightness and contrast controls...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 183
... Software being used to restore the software to a recovery point or restore the system to determine possible causes. ENWW Solving Software Problems 173 Computer will not continue and no HP logo screen has appeared. "Illegal Operation has Occurred" error message is displayed. Observe the beeps and LED lights on the front of Windows. Configuration files...
... Software being used to restore the software to a recovery point or restore the system to determine possible causes. ENWW Solving Software Problems 173 Computer will not continue and no HP logo screen has appeared. "Illegal Operation has Occurred" error message is displayed. Observe the beeps and LED lights on the front of Windows. Configuration files...
Illustrated Parts & Service Map: HP rp5700 Busines System
Page 4
... NOTE: The download includes instructions on power to http://www.hp.com 2. out approval. Check for firmware patch for 5 seconds then,...Common POST Error Messages Screen Message Beeps Probable Cause Recommended Action 101-Option ROM Error 1L, 1S 1. If 304, possible system board problem...System unable to enter Computer Setup. Turn on or restart the computer. The SoftPaq number is restarted. Remove suspected card, reboot 3. Check DIMMs for example, dc7700) in Windows, click Start > Shut Down > Restart. 2. Rearrange the DIMMs so that shipped with the computer. rp5700...
... NOTE: The download includes instructions on power to http://www.hp.com 2. out approval. Check for firmware patch for 5 seconds then,...Common POST Error Messages Screen Message Beeps Probable Cause Recommended Action 101-Option ROM Error 1L, 1S 1. If 304, possible system board problem...System unable to enter Computer Setup. Turn on or restart the computer. The SoftPaq number is restarted. Remove suspected card, reboot 3. Check DIMMs for example, dc7700) in Windows, click Start > Shut Down > Restart. 2. Rearrange the DIMMs so that shipped with the computer. rp5700...
Troubleshooting Guide
Page 22
...Error Messages on page 47 to a SATA port that has been disabled Run the Computer Setup utility and ensure the device's SATA in Computer Setup. See the Worldwide Limited Warranty for the blinking red and beep codes. If this fails, press the power button for the appropriate operating system...If FAT32 formatting, the hard drive cannot be locked up. Refer to the HP Backup and Recovery Manager User Guide in use a third party reader to SATA... 2. Boot order is blinking RED and if any beeps are heard. Restore the system to a recovery point in a multi-hard drive If attempting to a SATA...
...Error Messages on page 47 to a SATA port that has been disabled Run the Computer Setup utility and ensure the device's SATA in Computer Setup. See the Worldwide Limited Warranty for the blinking red and beep codes. If this fails, press the power button for the appropriate operating system...If FAT32 formatting, the hard drive cannot be locked up. Refer to the HP Backup and Recovery Manager User Guide in use a third party reader to SATA... 2. Boot order is blinking RED and if any beeps are heard. Restore the system to a recovery point in a multi-hard drive If attempting to a SATA...
Troubleshooting Guide
Page 27
... video). Replace the system board. Check that the graphics cable is being used with HP memory. 4. For systems with integrated graphics, replace the system board. ENWW Solving Display Problems 21 Replace the system board. Dim characters. Power on the system. 2. Blank screen ... second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. energy saver features enabled. Solution Adjust the monitor brightness ...
... video). Replace the system board. Check that the graphics cable is being used with HP memory. 4. For systems with integrated graphics, replace the system board. ENWW Solving Display Problems 21 Replace the system board. Dim characters. Power on the system. 2. Blank screen ... second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. energy saver features enabled. Solution Adjust the monitor brightness ...
Troubleshooting Guide
Page 50
... the beeps and LED lights on page 47 to determine possible causes. Cause Solution Software being used to restore the software to a recovery point or to restore the system to Restoring the Software on the system. Refer to its factory configuration. Cause Solution POST error has occurred...; Be sure that the software is displayed. NOTE: HP Backup and Recovery Manager can be damaged. See Appendix A, POST Error Messages on the front of the computer. of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Configuration files are corrupt. Computer...
... the beeps and LED lights on page 47 to determine possible causes. Cause Solution Software being used to restore the software to a recovery point or to restore the system to Restoring the Software on the system. Refer to its factory configuration. Cause Solution POST error has occurred...; Be sure that the software is displayed. NOTE: HP Backup and Recovery Manager can be damaged. See Appendix A, POST Error Messages on the front of the computer. of Windows (see the applicable solutions listed in HP Backup and Recovery Manager. Configuration files are corrupt. Computer...
Troubleshooting Guide
Page 54
... will beep once after a POST text message is displayed on page 57.) 5. Replace the system board. 103-System Board Failure DMA or timers. 1. Replace the system board. 110-Out of Memory setting in Advanced > Onboard Devices. Internal PXE option ROM is enabled. 162-System Options ... added PCI expansion card contains 1. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on the screen....
... will beep once after a POST text message is displayed on page 57.) 5. Replace the system board. 103-System Board Failure DMA or timers. 1. Replace the system board. 110-Out of Memory setting in Advanced > Onboard Devices. Internal PXE option ROM is enabled. 162-System Options ... added PCI expansion card contains 1. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on the screen....
Troubleshooting Guide
Page 60
...To reduce the risk of bad processor). 1. protection activated: A fan may occur before proceeding. Ensure that do not necessarily have an error code or text message associated with them. None Green Power LED flashes every two seconds. Processor thermal 1. If the processor fan is ...not spinning, make sure the fan's cable is running. attached to the system board. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes three 3 times, once every second, followed by...
...To reduce the risk of bad processor). 1. protection activated: A fan may occur before proceeding. Ensure that do not necessarily have an error code or text message associated with them. None Green Power LED flashes every two seconds. Processor thermal 1. If the processor fan is ...not spinning, make sure the fan's cable is running. attached to the system board. Beeps stop after fifth iteration but LEDs continue until problem is solved. Red Power LED flashes three 3 times, once every second, followed by...
Troubleshooting Guide
Page 61
... but LEDs continue until failure occurs. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure (ROM detected failure prior to reseat, install, or remove a DIMM module. 1. checksum. Replace the system board. 2. Replace the power supply. 4. Pre-video memory error. Replace third-party memory with integrated...
... but LEDs continue until failure occurs. For systems with HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. System board failure (ROM detected failure prior to reseat, install, or remove a DIMM module. 1. checksum. Replace the system board. 2. Replace the power supply. 4. Pre-video memory error. Replace third-party memory with integrated...
Troubleshooting Guide
Page 62
... that the power button harness is solved. If the problem persists, replace the system board. 5. It the problem persists, replace the power supply. 56 Appendix A POST Error Messages ENWW Replace the system board. If the hard drive LED turns green, the power button is turned on... remove the expansion cards one at a time until problem is solved. System unable to see if fault goes away. 2. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to the system board. 4. If the 5V_aux light on . Table A-2 Diagnostic Front Panel...
... that the power button harness is solved. If the problem persists, replace the system board. 5. It the problem persists, replace the power supply. 56 Appendix A POST Error Messages ENWW Replace the system board. If the hard drive LED turns green, the power button is turned on... remove the expansion cards one at a time until problem is solved. System unable to see if fault goes away. 2. Beeps stop after fifth iteration but LEDs continue until problem is properly connected to the system board. 4. If the 5V_aux light on . Table A-2 Diagnostic Front Panel...