Desktop Management Guide
Page 21
...would be prompted to restart the computer. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. To recover the system after it is enabled, remove this CD before attempting to boot to search removable media for a valid...Emergency Recovery Mode, complete the following steps: 1. If the system successfully reprograms the ROM, the system will beep 8 times. ENWW 15 Turn the power on . ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is found , you will be incomplete. If ...
...would be prompted to restart the computer. The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. To recover the system after it is enabled, remove this CD before attempting to boot to search removable media for a valid...Emergency Recovery Mode, complete the following steps: 1. If the system successfully reprograms the ROM, the system will beep 8 times. ENWW 15 Turn the power on . ● If the system BIOS image is valid, the system starts normally. ● If the system BIOS image is found , you will be incomplete. If ...
Quick Setup & Getting Started (Combo)
Page 17
...it in this guide for details. ● Turn up the brightness and contrast controls of the monitor if the monitor is flashing. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been installed. If it does not restart, press...sure that all cable connections for at least four seconds then press the power button again to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. For example, if you are using a printer, you diagnose the problem. Refer to restart...
...it in this guide for details. ● Turn up the brightness and contrast controls of the monitor if the monitor is flashing. If the system beeps, then the keyboard should be operating correctly. ● Check all the needed device drivers have been installed. If it does not restart, press...sure that all cable connections for at least four seconds then press the power button again to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on the keyboard or pressing the power button. For example, if you are using a printer, you diagnose the problem. Refer to restart...
Quick Setup & Getting Started (Combo)
Page 24
... came with the system to the Reboot the computer and follow the instructions for specific problems. 3. accepting the changes. or memory modules were installed in the upgrade 1. Observe the beeps and LED lights on the computer to verify the proper installation. 2. Beeps and flashing LEDs ...are not bent down . You can also use Computer Setup to reconfigure or disable devices to deselect the automatic settings for the board and choose a basic configuration that pins in the cable or connector are codes for configuration, you...
... came with the system to the Reboot the computer and follow the instructions for specific problems. 3. accepting the changes. or memory modules were installed in the upgrade 1. Observe the beeps and LED lights on the computer to verify the proper installation. 2. Beeps and flashing LEDs ...are not bent down . You can also use Computer Setup to reconfigure or disable devices to deselect the automatic settings for the board and choose a basic configuration that pins in the cable or connector are codes for configuration, you...
Quick Setup & Getting Started (Combo)
Page 26
... fan is not spinning, make sure the fan's cable is illuminated, the system still has power. If the LED is plugged onto the system board header. 18 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. WARNING! NOTE: If you...
... fan is not spinning, make sure the fan's cable is illuminated, the system still has power. If the LED is plugged onto the system board header. 18 Quick Setup & Getting Started ENWW Table 3 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. WARNING! NOTE: If you...
Quick Setup & Getting Started (Combo)
Page 27
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action properly attached to reseat, install, or remove a DIMM module. 1. Contact an authorized reseller or service provider. supply is not the processor. Power on the system board. 2. Beeps stop after fifth iteration but is overloaded). Pre-video memory error. ENWW Basic...
Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action properly attached to reseat, install, or remove a DIMM module. 1. Contact an authorized reseller or service provider. supply is not the processor. Power on the system board. 2. Beeps stop after fifth iteration but is overloaded). Pre-video memory error. ENWW Basic...
Quick Setup & Getting Started (Combo)
Page 28
...pause. For systems with integrated graphics, replace the system board. System board failure Replace the system board. (ROM detected failure prior to boot. 2. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Beeps stop after... 9 nine times, once every second, followed by a two second pause. System powers on 1. Replace the system board. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action 3. Replace third-party memory with the latest BIOS image...
...pause. For systems with integrated graphics, replace the system board. System board failure Replace the system board. (ROM detected failure prior to boot. 2. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide on bad checksum. 1. Beeps stop after... 9 nine times, once every second, followed by a two second pause. System powers on 1. Replace the system board. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action 3. Replace third-party memory with the latest BIOS image...
Quick Setup & Getting Started (Combo)
Page 29
... for less than 4 seconds. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 10 ten times, once every second, followed by removing the card (one at a time if multiple cards), then power on the system to see if the 5V_aux light on the...
... for less than 4 seconds. Table 3 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes 10 ten times, once every second, followed by removing the card (one at a time if multiple cards), then power on the system to see if the 5V_aux light on the...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 43
...beep 8 times. For more information on Remote ROM Flash, refer to restart the computer. This would be prompted to locally update or restore the system BIOS of individual PCs from a Windows operating system. The Boot Block is used to start the system from a bootable device. If the portion of the ROM that contains code...Recovery Mode permits system recovery in the root directory. Turn off . 4. Turn the power on to the HP Client Manager Software or System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html. Turn on HPQFlash, visit http://www.hp.com/support/...
...beep 8 times. For more information on Remote ROM Flash, refer to restart the computer. This would be prompted to locally update or restore the system BIOS of individual PCs from a Windows operating system. The Boot Block is used to start the system from a bootable device. If the portion of the ROM that contains code...Recovery Mode permits system recovery in the root directory. Turn off . 4. Turn the power on to the HP Client Manager Software or System Software Manager at http://h18000.www1.hp.com/im/prodinfo.html. Turn on HPQFlash, visit http://www.hp.com/support/...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 140
.... 130 Appendix C POST Error Messages ENWW Flash the ROM if needed. 3. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration incorrect. Remove expansion boards. 3. The section also includes some text messages that have...dealer or reseller for Option ROMs Recently added PCI expansion card contains 1. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. If a PCI expansion card was recently...
.... 130 Appendix C POST Error Messages ENWW Flash the ROM if needed. 3. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration incorrect. Remove expansion boards. 3. The section also includes some text messages that have...dealer or reseller for Option ROMs Recently added PCI expansion card contains 1. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. If a PCI expansion card was recently...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 146
...hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the system board. Check to determine the front panel LED codes. Processor thermal 1. When the computer is plugged into an AC power source, voltage is plugged onto...and refer to wake the computer. Contact an authorized reseller or service provider. 1. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. To reduce the risk of bad processor). 4. OR The heatsink/fan assembly is illuminated,...
...hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to the system board. Check to determine the front panel LED codes. Processor thermal 1. When the computer is plugged into an AC power source, voltage is plugged onto...and refer to wake the computer. Contact an authorized reseller or service provider. 1. Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. To reduce the risk of bad processor). 4. OR The heatsink/fan assembly is illuminated,...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 147
...a two second pause. Reflash the system ROM with HP memory. 4. Replace the system board. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs ... video). Replace third-party memory with the latest BIOS image. Replace the system board. checksum. Pre-video memory error. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every...
...a two second pause. Reflash the system ROM with HP memory. 4. Replace the system board. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs ... video). Replace third-party memory with the latest BIOS image. Replace the system board. checksum. Pre-video memory error. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 148
...properly connected to power on , remove the expansion cards one at a time until problem is plugged into a working correctly. System unable to the system board. 4. Check that the voltage selector, located on the rear of the power supply (some models), located on the ...card. 3. Open hood and check that both power supply cables are not flashing. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Check that...
...properly connected to power on , remove the expansion cards one at a time until problem is plugged into a working correctly. System unable to the system board. 4. Check that the voltage selector, located on the rear of the power supply (some models), located on the ...card. 3. Open hood and check that both power supply cables are not flashing. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Check that...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 150
...the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > Backup and Recovery Manager Manual. If the system beeps, ...://www.hp.com/go /ispe. To assist you in this guide. If you encounter problems with self-solve diagnostics. NOTE: For sales information and...that the computer and monitor are error codes that was recently installed. ● Restore the system to the following to ensure that your... system. ● Remove any key. Access HP Instant Support Professional Edition at http://www.hp.com/support. ● Refer to a Recovery Point created...
...the HP Backup and Recovery Manager User Guide by selecting Start > HP Backup and Recovery > Backup and Recovery Manager Manual. If the system beeps, ...://www.hp.com/go /ispe. To assist you in this guide. If you encounter problems with self-solve diagnostics. NOTE: For sales information and...that the computer and monitor are error codes that was recently installed. ● Restore the system to the following to ensure that your... system. ● Remove any key. Access HP Instant Support Professional Edition at http://www.hp.com/support. ● Refer to a Recovery Point created...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 158
... under Storage > Device Configuration. See the Worldwide Limited Warranty for the blinking red and beep codes. Table D-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Insert a...disabled Run the Computer Setup utility and ensure the device's SATA in HP Backup and Recovery Manager. the system board connector labeled P60 SATA 0. The device is set to "..., use a third party reader to a recovery point in Computer Setup. Cause Solution The device is blinking RED and if any beeps are heard. Refer to a SATA port that...
... under Storage > Device Configuration. See the Worldwide Limited Warranty for the blinking red and beep codes. Table D-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Insert a...disabled Run the Computer Setup utility and ensure the device's SATA in HP Backup and Recovery Manager. the system board connector labeled P60 SATA 0. The device is set to "..., use a third party reader to a recovery point in Computer Setup. Cause Solution The device is blinking RED and if any beeps are heard. Refer to a SATA port that...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 170
...from the wall outlet and allow the internal system components to determine if you are codes for the LED between the DIMM sockets. USB ports on . modules were installed in Computer Setup. Observe the beeps and LED lights on the screen. Beeps and flashing LEDs are using the correct memory...computer and follow the instructions that pins in the connector are properly and securely connected and unplugged. Look for specific problems. 3. When the system advised you add or remove hardware, such as part of the computer. A plug and play board may need to deselect the automatic settings...
...from the wall outlet and allow the internal system components to determine if you are codes for the LED between the DIMM sockets. USB ports on . modules were installed in Computer Setup. Observe the beeps and LED lights on the screen. Beeps and flashing LEDs are using the correct memory...computer and follow the instructions that pins in the connector are properly and securely connected and unplugged. Look for specific problems. 3. When the system advised you add or remove hardware, such as part of the computer. A plug and play board may need to deselect the automatic settings...
HP rp5700 Business System Service Reference Guide, 1st Edition
Page 191
...24 battery disposal 60 SFF removal and replacement 113 beep codes 136 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 33 Remote ROM Flash 26 Boot Block Emergency Recovery Mode 33 boot problems 168 bootable device creating 35 DiskOnKey 35 HP Drive Key 35 USB flash media device 35 booting... cover locking and unlocking 61 computer cover, SFF removal and replacement 64 Computer Setup Utilities 34 configuring power button 38 connections SFF system board 68 connector pin assignments 117 controlling access to computer 39 country power cord set requirements 128 cover lock 46 cover lock security...
...24 battery disposal 60 SFF removal and replacement 113 beep codes 136 BIOS Boot Block Emergency Recovery Mode 33 HPQFlash 33 Remote ROM Flash 26 Boot Block Emergency Recovery Mode 33 boot problems 168 bootable device creating 35 DiskOnKey 35 HP Drive Key 35 USB flash media device 35 booting... cover locking and unlocking 61 computer cover, SFF removal and replacement 64 Computer Setup Utilities 34 configuring power button 38 connections SFF system board 68 connector pin assignments 117 controlling access to computer 39 country power cord set requirements 128 cover lock 46 cover lock security...
Troubleshooting Guide
Page 22
... up. port is set to a recovery point in HP Backup and Recovery Manager. Legacy operating system does not support boot devices attached to turn 16 Chapter 2 Troubleshooting Without Diagnostics ENWW Hard drive is blinking RED and if any beeps are heard. See the Worldwide Limited Warranty ...Computer Setup utility and ensure the device's SATA in the Windows Start menu for the blinking red and beep codes. Bootable hard drive's controller is attached to the HP Backup and Recovery Manager User Guide in Computer Setup. Cause Solution The device is not listed first in...
... up. port is set to a recovery point in HP Backup and Recovery Manager. Legacy operating system does not support boot devices attached to turn 16 Chapter 2 Troubleshooting Without Diagnostics ENWW Hard drive is blinking RED and if any beeps are heard. See the Worldwide Limited Warranty ...Computer Setup utility and ensure the device's SATA in the Windows Start menu for the blinking red and beep codes. Bootable hard drive's controller is attached to the HP Backup and Recovery Manager User Guide in Computer Setup. Cause Solution The device is not listed first in...
Troubleshooting Guide
Page 35
... that appear on the computer to the configuration, Reboot the computer and follow the instructions that pins in Computer Setup. When the system advised you of new external device is not seated or connected properly. the changes. Use Device Manager to verify the proper installation.... You can also use the Add Hardware Wizard and follow the instructions for specific problems. 3. Computer will not start. Beeps and flashing LEDs are codes for accepting you are properly and securely connected and unplugged. If you install a plug and play device, Windows automatically ...
... that appear on the computer to the configuration, Reboot the computer and follow the instructions that pins in Computer Setup. When the system advised you of new external device is not seated or connected properly. the changes. Use Device Manager to verify the proper installation.... You can also use the Add Hardware Wizard and follow the instructions for specific problems. 3. Computer will not start. Beeps and flashing LEDs are codes for accepting you are properly and securely connected and unplugged. If you install a plug and play device, Windows automatically ...
Troubleshooting Guide
Page 54
POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on page 57.) 5. Internal PXE option ROM is enabled. 162-System Options Not Set Configuration ...Diagnostics CD for Option ROMs Recently added PCI expansion card contains 1. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Reset the date and time under Control...
POST Numeric Codes and Text Messages This section covers those POST errors that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on page 57.) 5. Internal PXE option ROM is enabled. 162-System Options Not Set Configuration ...Diagnostics CD for Option ROMs Recently added PCI expansion card contains 1. Table A-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Reset the date and time under Control...
Troubleshooting Guide
Page 69
...Backup and Recovery Manager 6 beep codes 54 boot problems 39 booting options Full Boot 47 Quick Boot 47 C CD-ROM or DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F... PS/2 keyboard 54 M Media Card Reader problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password...
...Backup and Recovery Manager 6 beep codes 54 boot problems 39 booting options Full Boot 47 Quick Boot 47 C CD-ROM or DVD problems 37 CMOS backing up 57 clearing and resetting 59 Customer Support 7, 45 D diagnostics utility 1 Drive Key problems 40 Drive Protection System (DPS) 61 E error codes 47, 54 messages 48 F... PS/2 keyboard 54 M Media Card Reader problems 18 memory problems 34 monitor problems 20 mouse problems 27 N network problems 31 numeric error codes 48 O optical drive problems 37 P password clearing 57 power-on 57 setup 57 POST error messages 47 power problems 14 power-on password...