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... connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ...287 On-site service agreements 287 Priority on-site service 287 Next-day on-site service 287 Weekly (volume) on...
... connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ...287 On-site service agreements 287 Priority on-site service 287 Next-day on-site service 287 Weekly (volume) on...
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Front view (HP Color LaserJet 4700ph+ shown) 1 Duplexer 2 Stapler/stacker 3 Top cover 4 Control panel 5 Front cover (access to print cartridges, transfer unit, and fuser) 6 Tray 1 7 On/off switch 8 Tray 2 9 Optional paper tray (three additional optional paper trays also shown) 10 Printer stand 10 Chapter 1 Printer basics ENWW Walk around The following illustrations identify the locations and names of key components of this printer.
Front view (HP Color LaserJet 4700ph+ shown) 1 Duplexer 2 Stapler/stacker 3 Top cover 4 Control panel 5 Front cover (access to print cartridges, transfer unit, and fuser) 6 Tray 1 7 On/off switch 8 Tray 2 9 Optional paper tray (three additional optional paper trays also shown) 10 Printer stand 10 Chapter 1 Printer basics ENWW Walk around The following illustrations identify the locations and names of key components of this printer.
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Prints the estimated remaining life for different RGB values. Displays the status of the print cartridges, fuser kit, and transfer kit in the printer on the HP Color LaserJet 4700. and reports the page count. Prints color samples for the supplies; The samples act as a guide...51 Prints the printer configuration page. The samples act as a guide for color matching on an optional hard disk. reports statistics on the HP Color LaserJet 4700. Prints a count of pages and jobs processed, print cartridge manufacture date, serial number, page counts, and maintenance information...
Prints the estimated remaining life for different RGB values. Displays the status of the print cartridges, fuser kit, and transfer kit in the printer on the HP Color LaserJet 4700. and reports the page count. Prints color samples for the supplies; The samples act as a guide...51 Prints the printer configuration page. The samples act as a guide for color matching on an optional hard disk. reports statistics on the HP Color LaserJet 4700. Prints a count of pages and jobs processed, print cartridge manufacture date, serial number, page counts, and maintenance information...
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Menu item QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CLEANING INTERVAL AUTO CLEANING CREATE CLEANING PAGE Values PRE-ROTATION RE-TRANSFER FUSER TEMP TRAY 1 RESTORE OPTIMIZE OFF ON 1000 2000 5000 10000 20000 Off On No value to set the interval for automatic cleaning...Using the cleaning page for more information. System setup menu The system setup menu allows you to create a cleaning page for the HP Color LaserJet 4700 and HP Color LaserJet 4700n printers. PROCESS CLEANING PAGE No value to general printer configuration default settings such as sleep mode, printer personality (...
Menu item QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET CLEANING INTERVAL AUTO CLEANING CREATE CLEANING PAGE Values PRE-ROTATION RE-TRANSFER FUSER TEMP TRAY 1 RESTORE OPTIMIZE OFF ON 1000 2000 5000 10000 20000 Off On No value to set the interval for automatic cleaning...Using the cleaning page for more information. System setup menu The system setup menu allows you to create a cleaning page for the HP Color LaserJet 4700 and HP Color LaserJet 4700n printers. PROCESS CLEANING PAGE No value to general printer configuration default settings such as sleep mode, printer personality (...
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...patterns. For more information about supported print media, see Print media specifications. This service is possible that does not conform to http://www.hp.com/ghp/buyonline.html worldwide. 94 Chapter 4 Printing tasks ENWW Select media that has been fed through a photocopier. ● Do... media. Use of media outside the printer's specifications will cause a loss of print quality and increase the chance of the image fuser. Avoid the following paper to prevent possible damage to avoid This printer can damage the printer. This section provides guidelines and specifications for...
...patterns. For more information about supported print media, see Print media specifications. This service is possible that does not conform to http://www.hp.com/ghp/buyonline.html worldwide. 94 Chapter 4 Printing tasks ENWW Select media that has been fed through a photocopier. ● Do... media. Use of media outside the printer's specifications will cause a loss of print quality and increase the chance of the image fuser. Avoid the following paper to prevent possible damage to avoid This printer can damage the printer. This section provides guidelines and specifications for...
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...Oils from a tray that is used , print quality could be compromised. Hewlett-Packard recommends using the edges. NOTE Hewlett-Packard recommends using HP Color Laser Glossy Photo Paper and soft glossy papers designed for LaserJet printing might melt in Tray 1. If other types of glossy media are ...printer control panel and the media type selected in the application or printer driver match the type of media. HP products are used in the printer or wrap around the fuser, causing damage to work together for optimum printing results. ● In either the software application or the ...
...Oils from a tray that is used , print quality could be compromised. Hewlett-Packard recommends using the edges. NOTE Hewlett-Packard recommends using HP Color Laser Glossy Photo Paper and soft glossy papers designed for LaserJet printing might melt in Tray 1. If other types of glossy media are ...printer control panel and the media type selected in the application or printer driver match the type of media. HP products are used in the printer or wrap around the fuser, causing damage to work together for optimum printing results. ● In either the software application or the ...
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...), and totals of the two printing methods for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser To print the supplies status page: 1. The printer returns to select INFORMATION. 4. Press Menu to select PRINT SUPPLIES STATUS PAGE. The message Printing... Ready state after printing the usage page. The printer returns to highlight PRINT USAGE PAGE. 5. NOTE If you are using non-HP supplies, the supplies status page will print that provides information about those supplies. This page count includes the number of pages that were...
...), and totals of the two printing methods for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser To print the supplies status page: 1. The printer returns to select INFORMATION. 4. Press Menu to select PRINT SUPPLIES STATUS PAGE. The message Printing... Ready state after printing the usage page. The printer returns to highlight PRINT USAGE PAGE. 5. NOTE If you are using non-HP supplies, the supplies status page will print that provides information about those supplies. This page count includes the number of pages that were...
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... (C), and yellow (Y). NOTE For information about recycling used print cartridges, see HP Printing Supplies Returns and Recycling Program Information, or visit the HP LaserJet Supplies Web site at http://www.hp.com/go/recycle. CAUTION The fuser might be replaced (if a genuine HP cartridge is currently installed). Changing print cartridges When a print cartridge approaches the...
... (C), and yellow (Y). NOTE For information about recycling used print cartridges, see HP Printing Supplies Returns and Recycling Program Information, or visit the HP LaserJet Supplies Web site at http://www.hp.com/go/recycle. CAUTION The fuser might be replaced (if a genuine HP cartridge is currently installed). Changing print cartridges When a print cartridge approaches the...
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...ENWW Replacing supplies 167 The following figure illustrates the location of each supply item or see more information at http://www.hp.com/support/clj4700. When you connect, select Solve a Problem. Making room around the printer for replacing supplies The following..., see the installation guides provided with each supply item. Locating supplies Supplies are nearly depleted. Figure 7-1 Supply item locations 1 Fuser 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following illustration shows the clearance ...
...ENWW Replacing supplies 167 The following figure illustrates the location of each supply item or see more information at http://www.hp.com/support/clj4700. When you connect, select Solve a Problem. Making room around the printer for replacing supplies The following..., see the installation guides provided with each supply item. Locating supplies Supplies are nearly depleted. Figure 7-1 Supply item locations 1 Fuser 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following illustration shows the clearance ...
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... 11,000 pages1 3 months Color cartridges REPLACE CARTRIDGE 10,000 pages1 2.7 months Image transfer kit REPLACE TRANSFER KIT 120,000 pages 40 months Image fuser kit REPLACE FUSER KIT 150,000 pages3 50 months 1 Approximate average A4-/letter-size page count based on 5% coverage of individual colors. 2 Approximate life is based on...
... 11,000 pages1 3 months Color cartridges REPLACE CARTRIDGE 10,000 pages1 2.7 months Image transfer kit REPLACE TRANSFER KIT 120,000 pages 40 months Image fuser kit REPLACE FUSER KIT 150,000 pages3 50 months 1 Approximate average A4-/letter-size page count based on 5% coverage of individual colors. 2 Approximate life is based on...
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...printer, this checklist can help identify the cause of the printer, see the getting started guide for this guide, see http://www.hp.com/supplies/clj4700. For additional information on position? Basic troubleshooting checklist If you cannot find solutions to power? ● Is the...connected? ● Are any messages displayed on the control panel? ● Was a genuine HP supply installed? ● Were recently replaced print cartridges installed correctly? ● Were recently installed supplies (image fuser kit, image transfer kit) installed correctly? ● Is the on/off switch in the ...
...printer, this checklist can help identify the cause of the printer, see the getting started guide for this guide, see http://www.hp.com/supplies/clj4700. For additional information on position? Basic troubleshooting checklist If you cannot find solutions to power? ● Is the...connected? ● Are any messages displayed on the control panel? ● Was a genuine HP supply installed? ● Were recently replaced print cartridges installed correctly? ● Were recently installed supplies (image fuser kit, image transfer kit) installed correctly? ● Is the on/off switch in the ...
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...Press to access help. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 188 Chapter 8 ...selected, cancel the job or press to select another tray. 3. Press and to see step by step information. specific fuser errors: 2. 50.1: A low fuser temperature error has occurred in 1. feed direction than configured in the 1. Press and to step through the instructions. When...
...Press to access help. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. 50.3: A high fuser temperature error has occurred in the main thermistor. 50.6: An open fuser error has occurred. 50.7: A fuser pressure release mechanism failure has occurred. 188 Chapter 8 ...selected, cancel the job or press to select another tray. 3. Press and to see step by step information. specific fuser errors: 2. 50.1: A low fuser temperature error has occurred in 1. feed direction than configured in the 1. Press and to step through the instructions. When...
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...ENWW Description Recommended action The error might be due to continue. Cyan 2 - Yellow 1. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. The humidity environmental sensor is a sensor malfunction. Turn the printer off then on . There is ... an inadequate power supply, inadequate line voltage, or a problem with the fuser. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. 1. Turn the printer off . 2. Printing cannot ...
...ENWW Description Recommended action The error might be due to continue. Cyan 2 - Yellow 1. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. The humidity environmental sensor is a sensor malfunction. Turn the printer off then on . There is ... an inadequate power supply, inadequate line voltage, or a problem with the fuser. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700. If the problem persists, contact HP Support at http://www.hp.com/ support/clj4700. 1. Turn the printer off . 2. Printing cannot ...
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...is turning its rollers to check for the device. This message is missing or incorrectly installed. NOTE This message might also appear if the fuser is displayed while the event log No action necessary. Ensure that did not exist in the printer. The flash card in the process of... log has been cleared. No action necessary. Turn the printer off . PJL encountered a request for detailed information. Press for a personality 1. that the fuser is doing an internal test. Do not turn the printer off . 2. is not working correctly. 1. Close front covers.
...is turning its rollers to check for the device. This message is missing or incorrectly installed. NOTE This message might also appear if the fuser is displayed while the event log No action necessary. Ensure that did not exist in the printer. The flash card in the process of... log has been cleared. No action necessary. Turn the printer off . PJL encountered a request for detailed information. Press for a personality 1. that the fuser is doing an internal test. Do not turn the printer off . 2. is not working correctly. 1. Close front covers.
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...supply item is not 1. Press to access the SUPPLIES STATUS menu. 2. Press to view help press LOAD TRAY 1: Description Recommended action The fuser is not installed or is not installed correctly. Press and to highlight the specific supply that require disk access, such as fonts or macros from... at http://www.hp.com/support/clj4700. The internal disk is fully seated. This message generally appears for use the device without the data, press . ENWW Control panel messages 197 Confirm that the fuser is installed in the printer and another supply item is not loaded, and no...
...supply item is not 1. Press to access the SUPPLIES STATUS menu. 2. Press to view help press LOAD TRAY 1: Description Recommended action The fuser is not installed or is not installed correctly. Press and to highlight the specific supply that require disk access, such as fonts or macros from... at http://www.hp.com/support/clj4700. The internal disk is fully seated. This message generally appears for use the device without the data, press . ENWW Control panel messages 197 Confirm that the fuser is installed in the printer and another supply item is not loaded, and no...
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... repair required as necessary for each supply that a non-HP print If you believe you purchased an HP cartridge, cartridge is currently installed. Estimated pages remaining is nearing the 1. Obtain the part number for the fuser kit. is ready and will display the consumption levels of... 2. be ordered. 5. Control panel message Description Recommended action NON HP SUPPLY IN USE The printer has detected that needs to be ordered...
... repair required as necessary for each supply that a non-HP print If you believe you purchased an HP cartridge, cartridge is currently installed. Estimated pages remaining is nearing the 1. Obtain the part number for the fuser kit. is ready and will display the consumption levels of... 2. be ordered. 5. Control panel message Description Recommended action NON HP SUPPLY IN USE The printer has detected that needs to be ordered...
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...and top covers and then open the image transfer unit. Install a new print cartridge. 6. The fuser kit has reached the end of its life. 1. The fuser is set to 2. Order the fuser kit. and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is nearing the end of its... COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is also available from the embedded Web server. Remove the old fuser unit from the printer. ● Install the new fuser unit. 204 Chapter 8 Problem solving ENWW Control panel message Remove at least one print cartridge. To continue printing, ...
...and top covers and then open the image transfer unit. Install a new print cartridge. 6. The fuser kit has reached the end of its life. 1. The fuser is set to 2. Order the fuser kit. and the REPLACE SUPPLIES setting in the SYSTEM SETUP menu is nearing the end of its... COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is also available from the embedded Web server. Remove the old fuser unit from the printer. ● Install the new fuser unit. 204 Chapter 8 Problem solving ENWW Control panel message Remove at least one print cartridge. To continue printing, ...
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... Solution When the printer is loaded into the input tray. Use only media that all print cartridges, the transfer unit, and the fuser are correctly installed. An input tray is binding or sticking together. Adjust the media width guide to feed single sheets from the input... tray and replace the media within the tray. You might skew. Check the printer control panel for more information, see http://www.hp.com/support/clj4700. 212 Chapter 8 Problem solving ENWW Remove media from Tray 1. Reset the printer. page completely settles in Tray 1. For ...
... Solution When the printer is loaded into the input tray. Use only media that all print cartridges, the transfer unit, and the fuser are correctly installed. An input tray is binding or sticking together. Adjust the media width guide to feed single sheets from the input... tray and replace the media within the tray. You might skew. Check the printer control panel for more information, see http://www.hp.com/support/clj4700. 212 Chapter 8 Problem solving ENWW Remove media from Tray 1. Reset the printer. page completely settles in Tray 1. For ...
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Check to clear a jam in this area. 1 Jammed paper 2 Crumpled paper in the figures below. 5. Make sure all trays are completely closed. Jams in top cover area Jams in the top cover occur in of the areas indicated in the fuser ENWW Clearing jams 215 Use the procedures in this section to make sure the media is loaded correctly. Insert the tray into the printer.
Check to clear a jam in this area. 1 Jammed paper 2 Crumpled paper in the figures below. 5. Make sure all trays are completely closed. Jams in top cover area Jams in the top cover occur in of the areas indicated in the fuser ENWW Clearing jams 215 Use the procedures in this section to make sure the media is loaded correctly. Insert the tray into the printer.
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Wait ten minutes to allow the fuser to remove it. 3. Clearing a jam in the top cover area WARNING! Grasp any visible media by both corners and pull to cool before touching the fuser. 1. It is 190°C (374°F). Do not touch the fuser. Grasp the green handle on the transfer unit and pull down. 216 Chapter 8 Problem solving ENWW The fuser's operating temperature is hot and could cause burns! Open the top and front covers. 2.
Wait ten minutes to allow the fuser to remove it. 3. Clearing a jam in the top cover area WARNING! Grasp any visible media by both corners and pull to cool before touching the fuser. 1. It is 190°C (374°F). Do not touch the fuser. Grasp the green handle on the transfer unit and pull down. 216 Chapter 8 Problem solving ENWW The fuser's operating temperature is hot and could cause burns! Open the top and front covers. 2.