HP Insight Diagnostics Online Edition Featuring Survey Utility and IML Viewer
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... a management agent, Version Control Repository Manager (VCRM) and Version Control Agent (VCA), allow version control of Service Tools What is a powerful troubleshooting tool for IT administrators and service providers. Typical uses of the Insight Diagnostics Online Edition include: • Gathering critical hardware and operating system configuration information which allows the administrator to analyze and troubleshoot an active or downed server. • Documenting server configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance. •...
... a management agent, Version Control Repository Manager (VCRM) and Version Control Agent (VCA), allow version control of Service Tools What is a powerful troubleshooting tool for IT administrators and service providers. Typical uses of the Insight Diagnostics Online Edition include: • Gathering critical hardware and operating system configuration information which allows the administrator to analyze and troubleshoot an active or downed server. • Documenting server configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance. •...
Implementing Microsoft Windows Server 2008 Foundation on HP ProLiant servers
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... boot controller order (if necessary). Use the Option ROM Configuration for Arrays (ORCA) utility, F8 during post, to configure the RAID settings for ProLiant servers HP recommends using SmartStart 8.25 or later. Installing Windows Server 2008 Foundation overview Windows Server 2008 Foundation can be installed using the drivers available on the following conditions are met: The server selected for installation is supported through SmartStart manual and assisted path installation options. PSP makes software maintenance easier by: • Increasing server manageability...
... boot controller order (if necessary). Use the Option ROM Configuration for Arrays (ORCA) utility, F8 during post, to configure the RAID settings for ProLiant servers HP recommends using SmartStart 8.25 or later. Installing Windows Server 2008 Foundation overview Windows Server 2008 Foundation can be installed using the drivers available on the following conditions are met: The server selected for installation is supported through SmartStart manual and assisted path installation options. PSP makes software maintenance easier by: • Increasing server manageability...
HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers
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.... HP shall not be construed as outlined in the operation system instructions. 2. Reinstall all peripheral devices. 5. Connect the power cord to change without notice. The information contained herein is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Power up the server. To install the SATA DVD-ROM drive: 1. If required, use the supplied power conversion cable. 9. For detailed instructions on the rear of the drive is data storage. The SATA DVD-ROM drive has a SATA interface...
.... HP shall not be construed as outlined in the operation system instructions. 2. Reinstall all peripheral devices. 5. Connect the power cord to change without notice. The information contained herein is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Power up the server. To install the SATA DVD-ROM drive: 1. If required, use the supplied power conversion cable. 9. For detailed instructions on the rear of the drive is data storage. The SATA DVD-ROM drive has a SATA interface...
HP ProLiant Server Setup Poster
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... default, RBSU runs in the HP ProLiant Essentials Foundation Pack, included with the clip. 3. For more information on the automatic configuration, see the HP ROMBased Setup Utility User Guide on operating system support, see the instructions that is for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on the product nameplate label, along with all times. • Unplug the power cord from the power supply to disconnect power...
... default, RBSU runs in the HP ProLiant Essentials Foundation Pack, included with the clip. 3. For more information on the automatic configuration, see the HP ROMBased Setup Utility User Guide on operating system support, see the instructions that is for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on the product nameplate label, along with all times. • Unplug the power cord from the power supply to disconnect power...
HP ROM-Based Setup Utility User Guide
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...On LAN (G7 servers) ...53 POST F1 Prompt (G7 servers) ...54 Power Button (G7 servers) ...56 Automatic Power-On (G7 servers) ...57 Power-On Delay (G7 servers) ...57 Server Security (G7 servers) ...58 Set Power-On Password (G7 servers 59 Set Admin Password (G7 servers) ...60 Trusted Platform Module (G7 Servers 60 Network Server Mode (HP ProLiant DL360 G7 and HP ProLiant DL380 G7 Servers 64 BIOS Serial Console & EMS (G7 servers)...65 BIOS Serial Console Port (G7 servers 66 BIOS Serial Console Baud Rate (G7 servers 67 EMS Console (G7 servers) ...68 BIOS Interface Mode (G7 servers)...69 Server...
...On LAN (G7 servers) ...53 POST F1 Prompt (G7 servers) ...54 Power Button (G7 servers) ...56 Automatic Power-On (G7 servers) ...57 Power-On Delay (G7 servers) ...57 Server Security (G7 servers) ...58 Set Power-On Password (G7 servers 59 Set Admin Password (G7 servers) ...60 Trusted Platform Module (G7 Servers 60 Network Server Mode (HP ProLiant DL360 G7 and HP ProLiant DL380 G7 Servers 64 BIOS Serial Console & EMS (G7 servers)...65 BIOS Serial Console Port (G7 servers 66 BIOS Serial Console Baud Rate (G7 servers 67 EMS Console (G7 servers) ...68 BIOS Interface Mode (G7 servers)...69 Server...
HP ROM-Based Setup Utility User Guide
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Custom POST Message (G7 servers) The Custom POST Message option enables the user to enter a custom message to display during POST. RBSU menu (HP ProLiant G7 servers or server blades) 73 Advanced Options (G7 servers) The Advanced Options menu includes the following options: • Advanced System ROM Options (G7 servers) • Video Options (G7 servers) (on page 82) • Power Supply Requirements Override (HP ProLiant DL580 G7 Servers) (on page 82) • Thermal Configuration (G7 servers) (on page 83) • Service Options (G7 servers) (on page 84) • Advanced Performance...
Custom POST Message (G7 servers) The Custom POST Message option enables the user to enter a custom message to display during POST. RBSU menu (HP ProLiant G7 servers or server blades) 73 Advanced Options (G7 servers) The Advanced Options menu includes the following options: • Advanced System ROM Options (G7 servers) • Video Options (G7 servers) (on page 82) • Power Supply Requirements Override (HP ProLiant DL580 G7 Servers) (on page 82) • Thermal Configuration (G7 servers) (on page 83) • Service Options (G7 servers) (on page 84) • Advanced Performance...
DL980 G7 Maintenance & Service Guide
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... default configurations that can include the following: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more than one exists) of servers and array controllers. To upgrade the firmware, insert a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 System Online ROM flash...
... default configurations that can include the following: • Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more than one exists) of servers and array controllers. To upgrade the firmware, insert a ROMPaq USB Key into the browser: http://www.hp.com/support/ For example: http://www.hp.com/support/dl360g6 System Online ROM flash...
DL980 G7 Maintenance & Service Guide
Page 83
... to download the utility, refer to the Management CD in both standard USB support and legacy USB support. Legacy USB support provides USB functionality in -depth system and component testing while the OS is not running. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for processors, SAS and SATA hard drives, and memory modules. HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in the HP ProLiant Essentials...
... to download the utility, refer to the Management CD in both standard USB support and legacy USB support. Legacy USB support provides USB functionality in -depth system and component testing while the OS is not running. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for processors, SAS and SATA hard drives, and memory modules. HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in the HP ProLiant Essentials...
HP ProLiant Servers Troubleshooting Guide
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... resources ...87 Additional product information ...87 Registering the server...87 Overview of server features and installation instructions 87 Key features, option part numbers...87 Server and option specifications, symbols, installation warnings, and notices 87 Teardown procedures, part numbers, specifications 88 Technical topics ...88 Product installation resources ...88 Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts ...88 External cabling information ...88 Power capacity ...88 Product configuration resources ...88
... resources ...87 Additional product information ...87 Registering the server...87 Overview of server features and installation instructions 87 Key features, option part numbers...87 Server and option specifications, symbols, installation warnings, and notices 87 Teardown procedures, part numbers, specifications 88 Technical topics ...88 Product installation resources ...88 Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts ...88 External cabling information ...88 Power capacity ...88 Product configuration resources ...88
HP ProLiant Servers Troubleshooting Guide
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... (Power Supply X 160 System AC Power Problem (Power Supply X 160 System Fan Failure (Fan X, Location 160 System Fans Not Redundant ...160 System Overheating (Zone X, Location 160 System Power Supplies Not Redundant 160 System Power Supply Failure (Power Supply X 160 Unrecoverable Host Bus Data Parity Error 160 Uncorrectable Memory Error (Slot X, Memory Module Y 161 HP BladeSystem p-Class infrastructure error codes 161 Server blade management module error codes 161 Power management module error codes 164 Port 85 codes and iLO messages ...165 Troubleshooting the system using port 85...
... (Power Supply X 160 System AC Power Problem (Power Supply X 160 System Fan Failure (Fan X, Location 160 System Fans Not Redundant ...160 System Overheating (Zone X, Location 160 System Power Supplies Not Redundant 160 System Power Supply Failure (Power Supply X 160 Unrecoverable Host Bus Data Parity Error 160 Uncorrectable Memory Error (Slot X, Memory Module Y 161 HP BladeSystem p-Class infrastructure error codes 161 Server blade management module error codes 161 Power management module error codes 164 Port 85 codes and iLO messages ...165 Troubleshooting the system using port 85...
HP ProLiant Servers Troubleshooting Guide
Page 39
... set correctly. If you do not run RBSU to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. Be sure the hardware being installed is displayed, update the system ROM to the correct locations and are met, see the server documentation. 7. If the "Unsupported processor detected" message is a supported option on page 18) exist. 6. c. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on supported hardware...
... set correctly. If you do not run RBSU to CS o Connection of the data cable, but not the power cable, of the new hardware component. 8. Be sure the hardware being installed is displayed, update the system ROM to the correct locations and are met, see the server documentation. 7. If the "Unsupported processor detected" message is a supported option on page 18) exist. 6. c. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on supported hardware...
HP ProLiant Servers Troubleshooting Guide
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... or drive failure. 6. Be sure the controller has the most recent firmware. Be sure no device conflict exists. 3. Be sure the hard drive data cable is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 7. No hard drives are recognized Action: 1. Be sure no power problems (on page 75). See the server maintenance and service guide. • If the drive fault LED is...
... or drive failure. 6. Be sure the controller has the most recent firmware. Be sure no device conflict exists. 3. Be sure the hard drive data cable is not flashing and the operating system supports HP Insight Diagnostics, version 7.40 or later ("HP Insight Diagnostics" on page 75) and replace failed components as indicated. 7. No hard drives are recognized Action: 1. Be sure no power problems (on page 75). See the server maintenance and service guide. • If the drive fault LED is...
HP ProLiant Servers Troubleshooting Guide
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... server-specific user guide for the English language. If the system supports hot-plug memory, the failed memory can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. BIOS Serial Console BIOS Serial Console allows you to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. • Force a PXE Network boot by pressing the F9 key. • Access the System Maintenance Menu (which enables you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection...
... server-specific user guide for the English language. If the system supports hot-plug memory, the failed memory can do the following advanced memory. • Advanced ECC Mode-Provides memory protection beyond Standard ECC. BIOS Serial Console BIOS Serial Console allows you to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. • Force a PXE Network boot by pressing the F9 key. • Access the System Maintenance Menu (which enables you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection...
HP ProLiant Servers Troubleshooting Guide
Page 81
... existing ROM version, even if you to complete. When a ROM flash fails or the system ROM becomes corrupted, disaster recovery enables administrators to use this process, the server emits a series of the ROM image existing on the target server is supported on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ROMs provide efficient administration of option ROMs include: • Smart Array storage controller ROMs • Lights-Out Management ROM flash components • SAS hard drive ROMs • NIC firmware Software tools...
... existing ROM version, even if you to complete. When a ROM flash fails or the system ROM becomes corrupted, disaster recovery enables administrators to use this process, the server emits a series of the ROM image existing on the target server is supported on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ROMs provide efficient administration of option ROMs include: • Smart Array storage controller ROMs • Lights-Out Management ROM flash components • SAS hard drive ROMs • NIC firmware Software tools...
HP ProLiant Servers Troubleshooting Guide
Page 100
... any loose connections. Action: Check the fans and the operating environment. This event can occur if the user removes one or more drives after the system is powered down the server. 2. Action: Check for correcting problems when an incorrect drive is replaced or a loose cable is detected. Otherwise, follow the procedures for drive failures, wrong drive replaced, or loose cable messages. Description: At power up the server and storage enclosure at the same time. Check cabling. 3. Error messages 100...
... any loose connections. Action: Check the fans and the operating environment. This event can occur if the user removes one or more drives after the system is powered down the server. 2. Action: Check for correcting problems when an incorrect drive is replaced or a loose cable is detected. Otherwise, follow the procedures for drive failures, wrong drive replaced, or loose cable messages. Description: At power up the server and storage enclosure at the same time. Check cabling. 3. Error messages 100...
HP ProLiant Servers Troubleshooting Guide
Page 141
... write operations to this controller than firmware currently supports... ...Some devices are currently in the future. Action: Install the latest version of devices currently attached to the latest version of a fault-tolerant configuration, do not replace this drive unless all data before the server powered up code = 0x####) Audible Beeps: None Possible Cause: A controller failure event occurred before replacing the drive and restore all data afterward. • If this message are ignored. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. Disk Drive(s) Reporting...
... write operations to this controller than firmware currently supports... ...Some devices are currently in the future. Action: Install the latest version of devices currently attached to the latest version of a fault-tolerant configuration, do not replace this drive unless all data before the server powered up code = 0x####) Audible Beeps: None Possible Cause: A controller failure event occurred before replacing the drive and restore all data afterward. • If this message are ignored. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. Disk Drive(s) Reporting...
HP ProLiant Servers Troubleshooting Guide
Page 149
... drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - A controller reset or power cycle occurs while array expansion is known to cause intermittent problems. Update all drives to continue with logical drives disabled. Expansion will resume when automatic data recovery has been completed. SCSI Drive Firmware Update Recommended - ... ...Please upgrade firmware on page 80). therefore, the drives have been temporarily disabled. Expansion will resume when Array Accelerator battery...
... drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - A controller reset or power cycle occurs while array expansion is known to cause intermittent problems. Update all drives to continue with logical drives disabled. Expansion will resume when automatic data recovery has been completed. SCSI Drive Firmware Update Recommended - ... ...Please upgrade firmware on page 80). therefore, the drives have been temporarily disabled. Expansion will resume when Array Accelerator battery...
HP ProLiant Servers Troubleshooting Guide
Page 186
..., 43 hard drives, determining status of 20 hard drives, moving 44, 45 hardware features 37 hardware problems 37, 39 hardware supported 37 hardware troubleshooting 37, 39, 40, 41, 53 health driver 72 health LEDs 20 hotfixes 61 hot-plug PCI slot, power fault 121 how to use this guide 12 HP BladeSystem infrastructure error codes 161 HP Care Pack Services 80, 87 HP Enterprise Configurator 88 HP Guided Troubleshooting website 86 HP Insight Diagnostics 75, 157 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 77 HP ProLiant Essentials...
..., 43 hard drives, determining status of 20 hard drives, moving 44, 45 hardware features 37 hardware problems 37, 39 hardware supported 37 hardware troubleshooting 37, 39, 40, 41, 53 health driver 72 health LEDs 20 hotfixes 61 hot-plug PCI slot, power fault 121 how to use this guide 12 HP BladeSystem infrastructure error codes 161 HP Care Pack Services 80, 87 HP Enterprise Configurator 88 HP Guided Troubleshooting website 86 HP Insight Diagnostics 75, 157 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 77 HP ProLiant Essentials...
HP ProLiant Servers Troubleshooting Guide
Page 188
... product installation resources 87 ProLiant Support Pack (PSP) 78 PSPs, overview 78 Q QuickSpecs 87 R rack stability 14 rack warnings 14 RAID configuration 148 RAID memory 69, 116 RBSU (ROM-Based Setup Utility) 41, 67, 69 RBSU configuration 68 read/write errors 42, 43 read/write issue, tape drive 51 real-time clock battery failing 159 reconfiguring software 62 redundancy state 114, 115 redundant cabling configuration 144, 145 redundant path failure 115 redundant ROM...
... product installation resources 87 ProLiant Support Pack (PSP) 78 PSPs, overview 78 Q QuickSpecs 87 R rack stability 14 rack warnings 14 RAID configuration 148 RAID memory 69, 116 RBSU (ROM-Based Setup Utility) 41, 67, 69 RBSU configuration 68 read/write errors 42, 43 read/write issue, tape drive 51 real-time clock battery failing 159 reconfiguring software 62 redundancy state 114, 115 redundant cabling configuration 144, 145 redundant path failure 115 redundant ROM...
DL980 G7 User Installation Guide
Page 75
... to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. • Force a PXE Network boot by pressing the F9 key. • Access the System Maintenance Menu (which enables you to the server COM port. For more information about BIOS Serial Console, see the white paper on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring lockstep memory To configure Lockstep memory...
... to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to launch ROM-based Diagnostics or Inspect) by pressing the F10 key. • Force a PXE Network boot by pressing the F9 key. • Access the System Maintenance Menu (which enables you to the server COM port. For more information about BIOS Serial Console, see the white paper on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Configuring lockstep memory To configure Lockstep memory...