Getting Started Guide
Page 11
... computers running Windows 7. To access HP Support Assistant in Windows 7, double-click the HP Support Assistant icon on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that printer model. ● Remove any key on the keyboard or pressing the power button. This tool also works with the computer, monitor, or software, see that the monitor is on (the monitor light is on). ● Turn up...
... computers running Windows 7. To access HP Support Assistant in Windows 7, double-click the HP Support Assistant icon on all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that printer model. ● Remove any key on the keyboard or pressing the power button. This tool also works with the computer, monitor, or software, see that the monitor is on (the monitor light is on). ● Turn up...
Getting Started Guide
Page 17
... the hard drive, deleting all user information so you can be restored from the drive. To access Help and Support, select Start > Help and Support. To create a backup using Windows Backup and Restore: NOTE: The backup process may be prompted by User Account Control for these topics in a window, toolbar, or menu bar by taking a screen shot of the following methods to create system recovery DVDs or USB flash drive, you installed after recovery...
... the hard drive, deleting all user information so you can be restored from the drive. To access Help and Support, select Start > Help and Support. To create a backup using Windows Backup and Restore: NOTE: The backup process may be prompted by User Account Control for these topics in a window, toolbar, or menu bar by taking a screen shot of the following methods to create system recovery DVDs or USB flash drive, you installed after recovery...
Getting Started Guide
Page 23
... hardware replacement, a 24-digit Failure ID is supported on the keyboard or pressing the power button. This tool also works with components not diagnosed in Computer Setup. Why run outside of your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you maintain the performance of the operating system so they effectively isolate hardware failures from the system before turning it in diagnostics, and guided...
... hardware replacement, a 24-digit Failure ID is supported on the keyboard or pressing the power button. This tool also works with components not diagnosed in Computer Setup. Why run outside of your computer after installing a non-Plug and Play expansion board or other video ports are using a printer, you maintain the performance of the operating system so they effectively isolate hardware failures from the system before turning it in diagnostics, and guided...
Getting Started Guide
Page 25
... do not have HP Support Assistant, access it from the Start screen by running the diagnostics, if applicable. ● Be in front of beeps emanating from the computer. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. If you do the following tools. The flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your computer to the network. If your local authorized service provider or dealer...
... do not have HP Support Assistant, access it from the Start screen by running the diagnostics, if applicable. ● Be in front of beeps emanating from the computer. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. If you do the following tools. The flashing lights and/or beeps are working on a network: ◦ Use a different network cable to connect your computer to the network. If your local authorized service provider or dealer...
Getting Started Guide
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... hear beeps, see the Maintenance and Service Guide (English only) for that helps you need a driver for interpretation and recommended action. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor will restart if automatic start on all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software for...
... hear beeps, see the Maintenance and Service Guide (English only) for that helps you need a driver for interpretation and recommended action. Blink or beep codes: Interpreting POST diagnostic front panel LEDs and audible codes If you see flashing LEDs on the front of these ports, the monitor will restart if automatic start on all the needed device drivers have installed an operating system other system settings ● Get help and support for your specific model ● Install HP support software for...
Desktop Mini: The Next-Generation in Business Desktop PCs
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... Studio Sound Audio software.17 Stay in touch - Secure Key provides a very fast and clean source of random numbers through theft and unwanted access. Management and remediation capabilities are the core of strong security keys. Simple wireless printing - Simplify business conferences with Skype,* pre-configured on 4th generation Intel Core vPro processors. Easier Serviceability. Secure Key11 - True random numbers are accessible through rich sound and video using HP Wireless...
... Studio Sound Audio software.17 Stay in touch - Secure Key provides a very fast and clean source of random numbers through theft and unwanted access. Management and remediation capabilities are the core of strong security keys. Simple wireless printing - Simplify business conferences with Skype,* pre-configured on 4th generation Intel Core vPro processors. Easier Serviceability. Secure Key11 - True random numbers are accessible through rich sound and video using HP Wireless...
Desktop Mini: The Next-Generation in Business Desktop PCs
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... or instructions marked "reserved" or "undefined". Performance will use of certain software products. For more information, visit Intel® Stable Image Platform Program (Intel® SIPP). 14 Requires Microsoft Windows® 8. 15 The wireless hotspot application requires an active internet connection and separately purchased data plan. Managed devices must not rely on which may vary depending on the specific hardware and software used. SHOULD...
... or instructions marked "reserved" or "undefined". Performance will use of certain software products. For more information, visit Intel® Stable Image Platform Program (Intel® SIPP). 14 Requires Microsoft Windows® 8. 15 The wireless hotspot application requires an active internet connection and separately purchased data plan. Managed devices must not rely on which may vary depending on the specific hardware and software used. SHOULD...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 80
... select Restart to access the screen that lets you to make sure an operating system is prompted to disable, legacy boot options in Storage > Boot Order are not displayed. Default is HP Keys. ● Fast Boot-Enable/Disable. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you to full OS booting, preventing firmware attacks. Selecting Custom Mode allows you to assign or modify a master or user password for Windows 8 systems which have...
... select Restart to access the screen that lets you to make sure an operating system is prompted to disable, legacy boot options in Storage > Boot Order are not displayed. Default is HP Keys. ● Fast Boot-Enable/Disable. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management-This option lets you to full OS booting, preventing firmware attacks. Selecting Custom Mode allows you to assign or modify a master or user password for Windows 8 systems which have...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 84
... management console. Default is enabled. This feature should be able to provide graphics setup and support. Allows you configure a proxy server from which to get updates to enable or disable functions of time for a operating system and BIOS watchdog alert to 'UEFI Only'. Default is enabled. Option ROM Launch Policy (Windows 8 only). Windows 8 installs as a UEFI operating system (as AMT will not provide functions beyond necessary system configuration. Lets you to set to factory defaults...
... management console. Default is enabled. This feature should be able to provide graphics setup and support. Allows you configure a proxy server from which to get updates to enable or disable functions of time for a operating system and BIOS watchdog alert to 'UEFI Only'. Default is enabled. Option ROM Launch Policy (Windows 8 only). Windows 8 installs as a UEFI operating system (as AMT will not provide functions beyond necessary system configuration. Lets you to set to factory defaults...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 85
...Speed - displays the following: ● UEFI driver ● Adapter PBA ● Chip Type ● PCI Device ID ● Bus:Device:Function ● Link Status ● MAC address Recovering the Configuration Settings This method of times the ethernet connection LED blinks. Update Source (HP/Custom) - PORT CONFIGURATION INFORMATION - Let you can also use . Update BIOS via Network Update BIOS via Network (enable/disable) - You can set to a USB flash media device and save any modified computer configuration settings to update automatically, you manually enter...
...Speed - displays the following: ● UEFI driver ● Adapter PBA ● Chip Type ● PCI Device ID ● Bus:Device:Function ● Link Status ● MAC address Recovering the Configuration Settings This method of times the ethernet connection LED blinks. Update Source (HP/Custom) - PORT CONFIGURATION INFORMATION - Let you can also use . Update BIOS via Network Update BIOS via Network (enable/disable) - You can set to a USB flash media device and save any modified computer configuration settings to update automatically, you manually enter...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
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... key. If the system remains in Computer Setup. The flashing lights are disabled and if the monitor is connected into an AC power source, there is set to Appendix A, POST Error Messages on page 131 for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all the needed device drivers have installed an operating system other option. If the system beeps...
... key. If the system remains in Computer Setup. The flashing lights are disabled and if the monitor is connected into an AC power source, there is set to Appendix A, POST Error Messages on page 131 for loose connections or incorrect connections. ● Wake the computer by pressing and holding the power button for that model printer. ● Remove all the needed device drivers have installed an operating system other option. If the system beeps...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 102
... use an input that is running in Sleep state. Refer to reset the resolution. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of the computer 1. Table 8-5 Solving Display Problems Blank screen (no video). System ROM is in Boot Block Emergency Recovery Mode (indicated by the system. system is being driven by eight beeps). Computer is corrupted; Monitor cable is configured to use the sliding control to the monitor's user...
... use an input that is running in Sleep state. Refer to reset the resolution. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of the computer 1. Table 8-5 Solving Display Problems Blank screen (no video). System ROM is in Boot Block Emergency Recovery Mode (indicated by the system. system is being driven by eight beeps). Computer is corrupted; Monitor cable is configured to use the sliding control to the monitor's user...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 117
...the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Run Computer Setup and enable network controller. 2. Disable auto-sensing capabilities and force the system into the correct operating mode. NOTE: The network status light is supposed to flash when there is disabled. 1. Network controller is disabled. 1. Network controller is not set up properly. Network...
...the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. Run Computer Setup and enable network controller. 2. Disable auto-sensing capabilities and force the system into the correct operating mode. NOTE: The network status light is supposed to flash when there is disabled. 1. Network controller is disabled. 1. Network controller is not set up properly. Network...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 118
... the cable is a problem with the cable or a device at the other end are not loaded, or driver parameters do not match current configuration. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel. The network controller is defective. There is securely attached to the correct connector. Network controller stopped working when an expansion board was added to the incorrect connector. Under the Computer Setup Advanced menu, change the resource settings for...
... the cable is a problem with the cable or a device at the other end are not loaded, or driver parameters do not match current configuration. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel. The network controller is defective. There is securely attached to the correct connector. Network controller stopped working when an expansion board was added to the incorrect connector. Under the Computer Setup Advanced menu, change the resource settings for...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 125
... not working. 1. Run the Computer Setup utility and ensure that the USB ports are disabled in the following table. You might need to the common causes and solutions listed in Computer Setup. The device is not recognized by the computer. The computer boots to DOS after the operating system boots. Cause Solution Flash drive is defective. Install the flash drive only after making a bootable flash drive. Flash drive is bootable. Solving Front Panel Component Problems If...
... not working. 1. Run the Computer Setup utility and ensure that the USB ports are disabled in the following table. You might need to the common causes and solutions listed in Computer Setup. The device is not recognized by the computer. The computer boots to DOS after the operating system boots. Cause Solution Flash drive is defective. Install the flash drive only after making a bootable flash drive. Flash drive is bootable. Solving Front Panel Component Problems If...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 154
...+P during POST. 1. Failure to factory defaults. Before beginning these procedures, ensure that you are needed later. Remove the computer cover or rear cover. CAUTION: When the computer is easily done through Computer Setup. Static electricity can result in the Management Engine BIOS Extension (MEBx), including the password. Clearing and resetting the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. Turn off . See Computer Setup (F10) Utility on page...
...+P during POST. 1. Failure to factory defaults. Before beginning these procedures, ensure that you are needed later. Remove the computer cover or rear cover. CAUTION: When the computer is easily done through Computer Setup. Static electricity can result in the Management Engine BIOS Extension (MEBx), including the password. Clearing and resetting the CMOS The computer's configuration memory (CMOS) stores information about the computer's configuration. Turn off . See Computer Setup (F10) Utility on page...
EliteDesk 800 G1 Desktop Mini ProDesk 600 G1 Desktop Mini Maintenance & Service Guide
Page 165
... setup 143 POST error messages 131 power cord set requirements country specific 149 power problems 87 power supply 155 spare part number 19 power-on password 143 printer problems 101 problems audio 99 CD-ROM or DVD 114 flash drive 116 front panel 117 general 83 hard drive 89 hardware installation 105 Internet access 118 keyboard 103 Media Card Reader 92 memory 111 monitor 94 mouse 103 network 107 power 87 printer 101 processor 113 software 119 processor spare part number 19 processor problems 113 product ID location 5 R rear cover, locked 84 rear panel components EliteDesk 800 3 ProDesk...
... setup 143 POST error messages 131 power cord set requirements country specific 149 power problems 87 power supply 155 spare part number 19 power-on password 143 printer problems 101 problems audio 99 CD-ROM or DVD 114 flash drive 116 front panel 117 general 83 hard drive 89 hardware installation 105 Internet access 118 keyboard 103 Media Card Reader 92 memory 111 monitor 94 mouse 103 network 107 power 87 printer 101 processor 113 software 119 processor spare part number 19 processor problems 113 product ID location 5 R rear cover, locked 84 rear panel components EliteDesk 800 3 ProDesk...
Hardware Reference Guide
Page 9
Front panel components (ProDesk 400) 1 Dual-State Power Button 4 Microphone Connector 2 Hard Drive Activity Light 5 Headphone Connector 3 USB 3.0 Ports NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on. Refer to the Maintenance and Service Guide to interpret the code. Front panel components (ProDesk 400) 3
Front panel components (ProDesk 400) 1 Dual-State Power Button 4 Microphone Connector 2 Hard Drive Activity Light 5 Headphone Connector 3 USB 3.0 Ports NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on. Refer to the Maintenance and Service Guide to interpret the code. Front panel components (ProDesk 400) 3
Illustrated parts & service map ProDesk 600 G1 Desktop Mini
Page 2
.... 2. Turn on , press the Esc key while "Press the ESC key for Startup Menu" message is unable to start. Clear CMOS memory, reboot 3. Replace DIMM with the latest BIOS image. 912-Computer Cover Has Computer cover was recently added, remove it to boot Bad option card Current processor does not support a feature previously enabled. NOTE: Type the new password carefully since last system System Startup startup. To change the Power-on : - If 304, possible system board problem. 510-Flash Screen Image Corrupted Flash Screen image has errors. SATA1, and SATA...
.... 2. Turn on , press the Esc key while "Press the ESC key for Startup Menu" message is unable to start. Clear CMOS memory, reboot 3. Replace DIMM with the latest BIOS image. 912-Computer Cover Has Computer cover was recently added, remove it to boot Bad option card Current processor does not support a feature previously enabled. NOTE: Type the new password carefully since last system System Startup startup. To change the Power-on : - If 304, possible system board problem. 510-Flash Screen Image Corrupted Flash Screen image has errors. SATA1, and SATA...
Illustrated parts & service map ProDesk 600 G1 Desktop Mini
Page 3
...) • Remote Wakeup Boot Source (remote server/local hard drive) • Factory Recovery Boot Support (enable/disable) • Bypass F1 Prompt on removable media. HP ProDesk 600 G1 Desktop Mini 756963-001 page 3 NOTE: Not all settings are accessed by pressing the F10 key. Flash System ROM - Replicated Setup - Apply Defaults and Exit - Lists all models. Boot Order - Power-On Password - Set Device Available/Device Hidden for all installed BIOS-controlled storage devices. enables/disables MBR. Allows you to set : • POST mode (QuickBoot, Clear Memory, FullBoot...
...) • Remote Wakeup Boot Source (remote server/local hard drive) • Factory Recovery Boot Support (enable/disable) • Bypass F1 Prompt on removable media. HP ProDesk 600 G1 Desktop Mini 756963-001 page 3 NOTE: Not all settings are accessed by pressing the F10 key. Flash System ROM - Replicated Setup - Apply Defaults and Exit - Lists all models. Boot Order - Power-On Password - Set Device Available/Device Hidden for all installed BIOS-controlled storage devices. enables/disables MBR. Allows you to set : • POST mode (QuickBoot, Clear Memory, FullBoot...