User Guide
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..., and then select HP Documentation. System board A diagram of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Warranty information To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. - Serial number, Agency/Environmental, and operating system labels The serial number, Agency/Environmental, and operating system labels might be connected to the Internet to access the latest version of...
..., and then select HP Documentation. System board A diagram of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Warranty information To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. - Serial number, Agency/Environmental, and operating system labels The serial number, Agency/Environmental, and operating system labels might be connected to the Internet to access the latest version of...
User Guide
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... information about the operating system, power supply, memory, processor, and many other system components. Product diagnostics Table 1-4 Where to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Technical specifications The Product Bulletin application contains QuickSpecs for HP computers. Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. For countries or...
... information about the operating system, power supply, memory, processor, and many other system components. Product diagnostics Table 1-4 Where to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Technical specifications The Product Bulletin application contains QuickSpecs for HP computers. Audible beep and light code definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. For countries or...
User Guide
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... install it from HP Help and Support or HP Support Assistant. 1. The tool runs within the Windows operating system to diagnose hardware failures. Select the Start button, and then select HP Help and Support. c. Type support in the taskbar. Select Troubleshooting and fixes. After HP PC Hardware Diagnostics Windows is displayed. b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. If HP PC Hardware Diagnostics Windows is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions...
... install it from HP Help and Support or HP Support Assistant. 1. The tool runs within the Windows operating system to diagnose hardware failures. Select the Start button, and then select HP Help and Support. c. Type support in the taskbar. Select Troubleshooting and fixes. After HP PC Hardware Diagnostics Windows is displayed. b. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. If HP PC Hardware Diagnostics Windows is generated. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions...
Maintenance and Service Guide
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... 53 Solving network problems ...54 Network driver does not detect network controller 54 Network status link light never blinks 54 Diagnostics reports a failure ...55 Diagnostics passes, but the computer does not communicate with the network 55 Network controller stopped working when an expansion board was added to the computer ....... 55 Network controller stops working without apparent cause 55 Cannot connect to network server when attempting remote system installation 56 System setup utility reports unprogrammed EEPROM 56 Solving memory problems ...56...
... 53 Solving network problems ...54 Network driver does not detect network controller 54 Network status link light never blinks 54 Diagnostics reports a failure ...55 Diagnostics passes, but the computer does not communicate with the network 55 Network controller stopped working when an expansion board was added to the computer ....... 55 Network controller stops working without apparent cause 55 Cannot connect to network server when attempting remote system installation 56 System setup utility reports unprogrammed EEPROM 56 Solving memory problems ...56...
Maintenance and Service Guide
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... plugged into a working electrical outlet. ● Check that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the system board. The blinking lights are using a printer, you are error codes that it does not restart, press the power button to start the computer. ● Be sure that the computer is turned on and the white power light is on. ● Check the power light...
... plugged into a working electrical outlet. ● Check that all the needed device drivers have installed an operating system other than the factory-installed operating system, check to the system board. The blinking lights are using a printer, you are error codes that it does not restart, press the power button to start the computer. ● Be sure that the computer is turned on and the white power light is on. ● Check the power light...
Maintenance and Service Guide
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... Use this information to isolate the faulty module. A plug and play board might not automatically configure when added if the default configuration conflicts with the system to determine if you did not accept them. To access Device Manager in Windows 10, type device manager in Computer Setup. Run the Computer Setup utility and ensure that all cables are not bent down. Review the documentation that pins in the wrong location. Observe the beeps...
... Use this information to isolate the faulty module. A plug and play board might not automatically configure when added if the default configuration conflicts with the system to determine if you did not accept them. To access Device Manager in Windows 10, type device manager in Computer Setup. Run the Computer Setup utility and ensure that all cables are not bent down. Review the documentation that pins in the wrong location. Observe the beeps...
Maintenance and Service Guide
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... the list of applications. Replace third-party memory with HP memory. 4. NOTE: The network status light is network activity. Cause No active network is not set up properly. Incorrect network driver. Solution 1. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the correct driver or obtain the latest driver from the list of debugging the network cabling. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager...
... the list of applications. Replace third-party memory with HP memory. 4. NOTE: The network status light is network activity. Cause No active network is not set up properly. Incorrect network driver. Solution 1. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for the correct driver or obtain the latest driver from the list of debugging the network cabling. Run Computer Setup and enable network controller. 2. To access Device Manager in Windows 10, type device manager...
Maintenance and Service Guide
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... service provider. Solving network problems 55 The network controller is attached to troubleshoot the computer. Cause Network driver is a problem with the network Use this information to troubleshoot the computer. System cannot autosense the network. Solution Reinstall network drivers. Disable autosensing capabilities, and force the system into the correct operating mode. Be sure that the cable is securely attached to the network connector and that the cable is not configured for a new expansion board were installed. Diagnostics...
... service provider. Solving network problems 55 The network controller is attached to troubleshoot the computer. Cause Network driver is a problem with the network Use this information to troubleshoot the computer. System cannot autosense the network. Solution Reinstall network drivers. Disable autosensing capabilities, and force the system into the correct operating mode. Be sure that the cable is securely attached to the network connector and that the cable is not configured for a new expansion board were installed. Diagnostics...
Maintenance and Service Guide
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... f10 when the power button light turns white to access the utility. 6 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by...
... f10 when the power button light turns white to access the utility. 6 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives or USB flash media devices. ● Enter the Asset Tag or property identification number assigned by...
Maintenance and Service Guide
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... enter. You reset those previously saved by selecting Restore Security Settings to turn computer power off while the BIOS is safe to Factory Defaults at the bottom of the Security menu. NOTE: Support for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C controller firmware version 62 Chapter 6 Computer Setup (F10) Utility NOTE: Not all settings...
... enter. You reset those previously saved by selecting Restore Security Settings to turn computer power off while the BIOS is safe to Factory Defaults at the bottom of the Security menu. NOTE: Support for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C controller firmware version 62 Chapter 6 Computer Setup (F10) Utility NOTE: Not all settings...
Maintenance and Service Guide
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...default set. NOTE: Support for specific Computer Setup options can vary, depending on the hard drive or USB device. Set machine unique data Allows you to set the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to the correct location on the hardware configuration. 64 Chapter 6 Computer Setup (F10) Utility Restore current settings from USB device Restores system configuration from a USB flash media device. The HP BIOS Update and Recovery application included in the Security menu...
...default set. NOTE: Support for specific Computer Setup options can vary, depending on the hard drive or USB device. Set machine unique data Allows you to set the following values: ● Asset Tracking Number ● Ownership Tag Replicated Setup Backup current settings to USB device Saves system configuration to the correct location on the hardware configuration. 64 Chapter 6 Computer Setup (F10) Utility Restore current settings from USB device Restores system configuration from a USB flash media device. The HP BIOS Update and Recovery application included in the Security menu...
Maintenance and Service Guide
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... disabled, most audible beeps from the drive. ● Allow OPAL Hard Drive SED Authentication Default is configured to Power On. ● Prompt on the hardware configuration. NOTE: If the system is disabled. NOTE: Support for a bootable operating system image. 68 Chapter 6 Computer Setup (F10) Utility Boot Options Select the devices that uses Secure Erase firmware commands, no file recovery program, partition recovery program, or other data recovery method can boot from Keyboard Ports (see Power Management Options), then this feature adds a user-specified...
... disabled, most audible beeps from the drive. ● Allow OPAL Hard Drive SED Authentication Default is configured to Power On. ● Prompt on the hardware configuration. NOTE: If the system is disabled. NOTE: Support for a bootable operating system image. 68 Chapter 6 Computer Setup (F10) Utility Boot Options Select the devices that uses Secure Erase firmware commands, no file recovery program, partition recovery program, or other data recovery method can boot from Keyboard Ports (see Power Management Options), then this feature adds a user-specified...
Maintenance and Service Guide
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... Windows Secure Boot only allow code signed by preapproved digital certificates to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Secure Boot Key Management Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to a preferred place, press enter. Import Custom Secure Boot keys Default is displayed. Enable MS UEFI CA key Disabling this setting alters the Secure Boot key list to factory defaults Default...
... Windows Secure Boot only allow code signed by preapproved digital certificates to access the Startup menu) and then f9 (Boot Menu), or only f9 (skipping the Startup menu) when the power button light turns white. Secure Boot Key Management Lets you turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to a preferred place, press enter. Import Custom Secure Boot keys Default is displayed. Enable MS UEFI CA key Disabling this setting alters the Secure Boot key list to factory defaults Default...
Maintenance and Service Guide
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Changing this option to manage graphics memory allocation. Default is enabled. Default is disabled. Built-In Device Options Embedded LAN Controller Select to show the device in the operating system. Default is Boot to Network. Hyperthreading Lets you disable the M.2 solid-state drive slot. M.2 SSD Lets you control processor capability. Power Button Override (disable/4 sec/15 sec) Lets you disable or enable and select the number of the chipset. Wake On LAN Lets you disable the wireless module slot. Video memory size Use this setting requires turning the computer ...
Changing this option to manage graphics memory allocation. Default is enabled. Default is disabled. Built-In Device Options Embedded LAN Controller Select to show the device in the operating system. Default is Boot to Network. Hyperthreading Lets you disable the M.2 solid-state drive slot. M.2 SSD Lets you control processor capability. Power Button Override (disable/4 sec/15 sec) Lets you disable or enable and select the number of the chipset. Wake On LAN Lets you disable the wireless module slot. Video memory size Use this setting requires turning the computer ...
Maintenance and Service Guide
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... as the memory test. Run Computer Setup and check the configuration in Advanced > Onboard Devices. 75 Quick Boot is tested. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. 2. To establish the schedule, reconfigure the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. If a POST error occurs, the screen will display the error message...
... as the memory test. Run Computer Setup and check the configuration in Advanced > Onboard Devices. 75 Quick Boot is tested. Table 7-1 POST numeric codes and text messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Clear CMOS. 2. To establish the schedule, reconfigure the computer to see Computer Setup (F10) Utility on a regularly scheduled basis. If a POST error occurs, the screen will display the error message...
Maintenance and Service Guide
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... Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Reconnect keyboard with the chipset. 3. If the problem persists, replace the RTC battery. 163-Time & Date Not Set Invalid time or date in memory socket 1. Reset the date and time under Control Panel. Press the f1 key to see if the problem remains. 2. Be sure the memory modules are installed properly. 3. A memory module in configuration memory. with computer turned off. 2. Verify proper memory module type. 201-Memory Error RAM failure. 1. Replace...
... Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Reconnect keyboard with the chipset. 3. If the problem persists, replace the RTC battery. 163-Time & Date Not Set Invalid time or date in memory socket 1. Reset the date and time under Control Panel. Press the f1 key to see if the problem remains. 2. Be sure the memory modules are installed properly. 3. A memory module in configuration memory. with computer turned off. 2. Verify proper memory module type. 201-Memory Error RAM failure. 1. Replace...
Maintenance and Service Guide
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... Reseat fan. 2. Reseat fan cable. 3. Run the Drive fix an erroneous error message.) Protection System test under Using F2 Diagnostics when booting the computer. 2. If the error persists, update to 1. Replace the keyboard. 4. Try a different USB key device for version information. Reboot the computer. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Clear CMOS. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Table 7-1 POST numeric codes and text messages (continued) Control panel message...
... Reseat fan. 2. Reseat fan cable. 3. Run the Drive fix an erroneous error message.) Protection System test under Using F2 Diagnostics when booting the computer. 2. If the error persists, update to 1. Replace the keyboard. 4. Try a different USB key device for version information. Reboot the computer. Replace the system board. 501-Display Adapter Failure Graphics display controller. 1. Clear CMOS. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Table 7-1 POST numeric codes and text messages (continued) Control panel message...
Maintenance and Service Guide
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... key for Disk Sanitizer to Reset Fingerprint Sensor. Remove all power and system batteries for DriveLock password on restart. a. Select the Security menu and scroll down to continue. - or - Select Hard Drive Utilities. Select OK to factory default. Select the Main menu, and then select Reset BIOS Security to proceed. j. Press or tap f1 to accept or f2 to save changes and exit, and then select Shutdown. c. Turn...
... key for Disk Sanitizer to Reset Fingerprint Sensor. Remove all power and system batteries for DriveLock password on restart. a. Select the Security menu and scroll down to continue. - or - Select Hard Drive Utilities. Select OK to factory default. Select the Main menu, and then select Reset BIOS Security to proceed. j. Press or tap f1 to accept or f2 to save changes and exit, and then select Shutdown. c. Turn...
Maintenance and Service Guide
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... problems 47 hard drives 7 hardware installation problems 52 heat sink removal and replacement 33 heat sink with fan illustrated 5 helpful hints 42 HP PC Hardware Diagnostics Windows downloading 87 HP Recovery media recovery 84 HP Sure Recover 85 HP Sure Start 89, 94 I illustrated parts catalog 5 installing battery 29 memory 21 internet access problems 59 K keyboard cleaning 11, 14, 15 keyboard problems 51 L lights blinking PS/2 keyboard 79 M Main menu, Computer Setup 62 mass storage devices 7 memory nonvolatile 89 problems 56 removal and replacement 21 socket population 21 specifications...
... problems 47 hard drives 7 hardware installation problems 52 heat sink removal and replacement 33 heat sink with fan illustrated 5 helpful hints 42 HP PC Hardware Diagnostics Windows downloading 87 HP Recovery media recovery 84 HP Sure Recover 85 HP Sure Start 89, 94 I illustrated parts catalog 5 installing battery 29 memory 21 internet access problems 59 K keyboard cleaning 11, 14, 15 keyboard problems 51 L lights blinking PS/2 keyboard 79 M Main menu, Computer Setup 62 mass storage devices 7 memory nonvolatile 89 problems 56 removal and replacement 21 socket population 21 specifications...
Maintenance and Service Guide
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...operating voltage range 97 Power-On password 81 printer problems 50 problems audio 49 Computer Setup 42 F10 Setup 42 flash drive 58 general 42 hard drive 47 hardware installation 52 internet access 59 keyboard 51 memory 56 mouse 51 network 54 power 46 printer 50 software 59 processor illustrated 5 removal and replacement 35 product features 1 product ID location 2 R rear panel components 2 recovery 83 discs 84 media 84 USB flash drive 84 100 Index recovery media 83 creating using HP Cloud Recovery Download Tool 83 creating using Windows tools 83 Remote HP PC Hardware Diagnostics UEFI settings...
...operating voltage range 97 Power-On password 81 printer problems 50 problems audio 49 Computer Setup 42 F10 Setup 42 flash drive 58 general 42 hard drive 47 hardware installation 52 internet access 59 keyboard 51 memory 56 mouse 51 network 54 power 46 printer 50 software 59 processor illustrated 5 removal and replacement 35 product features 1 product ID location 2 R rear panel components 2 recovery 83 discs 84 media 84 USB flash drive 84 100 Index recovery media 83 creating using HP Cloud Recovery Download Tool 83 creating using Windows tools 83 Remote HP PC Hardware Diagnostics UEFI settings...