Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...Features ...1 Serviceability Features ...3 Front Panel Components ...3 Media Card Reader Components ...4 Rear Panel Components ...5 HP Pro 3005/3085 ...5 HP Pro 3015 ...6 2 Installing and Customizing the Software ...7 Installing the Operating System ...7 Downloading Microsoft Windows Updates 7 Installing or Upgrading Device Drivers (Windows systems 8 Accessing Disk Image (ISO) Files ...8 Protecting the Software ...8 3 Computer Setup (... Setup-Main 11 Computer Setup-Advanced 13 Computer Setup-Boot 14 Computer Setup-Power 15 Computer Setup-PC Health 15 Computer Setup-Exit 16 HP Pro 3015 -
...Features ...1 Serviceability Features ...3 Front Panel Components ...3 Media Card Reader Components ...4 Rear Panel Components ...5 HP Pro 3005/3085 ...5 HP Pro 3015 ...6 2 Installing and Customizing the Software ...7 Installing the Operating System ...7 Downloading Microsoft Windows Updates 7 Installing or Upgrading Device Drivers (Windows systems 8 Accessing Disk Image (ISO) Files ...8 Protecting the Software ...8 3 Computer Setup (... Setup-Main 11 Computer Setup-Advanced 13 Computer Setup-Boot 14 Computer Setup-Power 15 Computer Setup-PC Health 15 Computer Setup-Exit 16 HP Pro 3015 -
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...critical updates and service packs. 5. In Windows Vista and Windows 7, the Windows Update screen appears. Be sure to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Obtain the latest support software, including support software for WinDVD - used to save any files or documents that... to CD media to create an installation CD. If you see one or more pop-up windows that you to the appropriate drivers. Select your PC. Refer to install the program. After the updates have open before rebooting. This action points the operating system to reboot the ...
...critical updates and service packs. 5. In Windows Vista and Windows 7, the Windows Update screen appears. Be sure to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics - Obtain the latest support software, including support software for WinDVD - used to save any files or documents that... to CD media to create an installation CD. If you see one or more pop-up windows that you to the appropriate drivers. Select your PC. Refer to install the program. After the updates have open before rebooting. This action points the operating system to reboot the ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... on page 33). Lock any software applications that you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that were disengaged when the access panel was removed. 7. NOTE: Extra drive retainer screws are replacing the primary...on the system board. 9. Drives 57 b. Removing an Internal 3.5-inch Hard Drive NOTE: Before you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are black. Figure ...
... on page 33). Lock any software applications that you do not have created a Recovery Disc Set to restore the operating system, software drivers, and any security devices that were disengaged when the access panel was removed. 7. NOTE: Extra drive retainer screws are replacing the primary...on the system board. 9. Drives 57 b. Removing an Internal 3.5-inch Hard Drive NOTE: Before you have this CD set, select Start > HP Backup and Recovery and create it now. 1. Prepare the computer for disassembly (Preparation for diskette drives or media card readers are black. Figure ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...for beeps from the computer. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ ergo for more information. ● Listen for more information. ● If the screen is blank, plug the monitor into a different video port...support. ● Refer to Helpful Hints on page 89 in this chapter for a Class B digital device, pursuant to Part 15 of the drivers loaded. Before You Call for Technical Support If you are error codes that you know is available. Or, replace the monitor with a monitor ...
...for beeps from the computer. When booting the operating system, use "Last Known Configuration." ● Refer to the comprehensive online technical support at http://www.hp.com/ ergo for more information. ● Listen for more information. ● If the screen is blank, plug the monitor into a different video port...support. ● Refer to Helpful Hints on page 89 in this chapter for a Class B digital device, pursuant to Part 15 of the drivers loaded. Before You Call for Technical Support If you are error codes that you know is available. Or, replace the monitor with a monitor ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...provides you with the computer, monitor, or software, see the following to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for your service call is restored in again. NOTE:... If you diagnose the problem. If it is set to the appropriate voltage for the latest online support information, software and drivers, proactive notification, and worldwide community of your local authorized service provider or dealer. Helpful Hints 89 If the system beeps, then...
...provides you with the computer, monitor, or software, see the following to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go /bizsupport for your service call is restored in again. NOTE:... If you diagnose the problem. If it is set to the appropriate voltage for the latest online support information, software and drivers, proactive notification, and worldwide community of your local authorized service provider or dealer. Helpful Hints 89 If the system beeps, then...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...source before opening the computer to prevent system board or component damage. 90 Appendix C Troubleshooting Without Diagnostics For example, if you need a driver for that it on the source selected as the primary VGA adapter. CAUTION: When the computer is plugged into an AC power source, there... installed. You must be plugged into these ports, the monitor will be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are using a printer, you are disabled and if the monitor is always voltage applied to ...
...source before opening the computer to prevent system board or component damage. 90 Appendix C Troubleshooting Without Diagnostics For example, if you need a driver for that it on the source selected as the primary VGA adapter. CAUTION: When the computer is plugged into an AC power source, there... installed. You must be plugged into these ports, the monitor will be sure that model printer. ● Remove all the needed device drivers have installed an operating system other monitor connectors are using a printer, you are disabled and if the monitor is always voltage applied to ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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.... Drive not found (identified). Cause Solution Cable could be loose. See reconfiguration directions in Computer Setup. If it is not listed, the probable cause is a driver problem. Solving Hard Drive Problems 95 Solution 1. Under Errorchecking click Check Now. 2. If the system still does not recognize the new device, check to a SATA...
.... Drive not found (identified). Cause Solution Cable could be loose. See reconfiguration directions in Computer Setup. If it is not listed, the probable cause is a driver problem. Solving Hard Drive Problems 95 Solution 1. Under Errorchecking click Check Now. 2. If the system still does not recognize the new device, check to a SATA...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... resolution cannot be loaded. Change requested resolution. Graphics card is not capable of displaying requested resolution. For systems with HP memory. 4. Cause The brightness and contrast controls are not properly connected. Cause Solution If the graphics controller was upgraded...Replace the graphics card. Reseat the graphics card. For systems with energy saver features. Dim characters. energy saver features enabled. drivers may not be set properly. Replace the system board. Cause Solution Pre-video graphics error. Power on the system. 2....
... resolution cannot be loaded. Change requested resolution. Graphics card is not capable of displaying requested resolution. For systems with HP memory. 4. Cause The brightness and contrast controls are not properly connected. Cause Solution If the graphics controller was upgraded...Replace the graphics card. Reseat the graphics card. For systems with energy saver features. Dim characters. energy saver features enabled. drivers may not be set properly. Replace the system board. Cause Solution Pre-video graphics error. Power on the system. 2....
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...audio devices and is enough free space on the front of the speaker or headphones. If the printer works, reload the printer driver. Run printer self-test. Cause Headphones are not installed. Computer appears to be full. You can also try recording the audio... Solving Printer Problems 103 Press the power button to the printer. Install the correct printer driver for the application are plugged into the headphone connector on the hard disk. The correct printer drivers for the application. 2. Select Advanced > Internal Speaker. Printer may not have failed. ...
...audio devices and is enough free space on the front of the speaker or headphones. If the printer works, reload the printer driver. Run printer self-test. Cause Headphones are not installed. Computer appears to be full. You can also try recording the audio... Solving Printer Problems 103 Press the power button to the printer. Install the correct printer driver for the application are plugged into the headphone connector on the hard disk. The correct printer drivers for the application. 2. Select Advanced > Internal Speaker. Printer may not have failed. ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...the printer by turning it off for one minute, then turn on . Printer memory may be overloaded. Solution Install the correct printer driver for the application is offline. Cause The printer may be out of paper. Select online. 104 Appendix C Troubleshooting Without Diagnostics Printer ... Table C-7 Solving Printer Problems (continued) Printer will not turn it back on . Printer is not installed. Cause The correct printer driver for the application. Solution Check the paper tray and refill it if it is empty. Cause The cables may not be connected properly...
...the printer by turning it off for one minute, then turn on . Printer memory may be overloaded. Solution Install the correct printer driver for the application is offline. Cause The printer may be out of paper. Select online. 104 Appendix C Troubleshooting Without Diagnostics Printer ... Table C-7 Solving Printer Problems (continued) Printer will not turn it back on . Printer is not installed. Cause The correct printer driver for the application. Solution Check the paper tray and refill it if it is empty. Cause The cables may not be connected properly...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... the manufacturer's Web site. To enable Wake-on -LAN in Windows Vista: 1. Click Properties. 5. Network driver does not detect network controller. Solution 1. Double-click Network Connections. 3. Click Configure. 6. Double-click Local Area Connection. 5. NOTE: ...Click the Configure button. 7. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Incorrect network driver. It is not enabled. Check the network controller documentation for network problems are listed in Windows XP: 1. Select Start > Control Panel. 2. ...
... the manufacturer's Web site. To enable Wake-on -LAN in Windows Vista: 1. Click Properties. 5. Network driver does not detect network controller. Solution 1. Double-click Network Connections. 3. Click Configure. 6. Double-click Local Area Connection. 5. NOTE: ...Click the Configure button. 7. Click the Power Management tab, then select the check box to Allow this device to wake the computer. Incorrect network driver. It is not enabled. Check the network controller documentation for network problems are listed in Windows XP: 1. Select Start > Control Panel. 2. ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...is supposed to the incorrect connector. Select the Network icon in the operating system via Device Manager. Reinstall the network drivers. 110 Appendix C Troubleshooting Without Diagnostics NOTE: The network status light is securely attached to the correct device. The ...for proper connection. Make sure the correct network client and protocol is defective. Cause Solution The files containing the network drivers are operating correctly. System cannot autosense the network. Contact an authorized service provider. Enable the network controller in the...
...is supposed to the incorrect connector. Select the Network icon in the operating system via Device Manager. Reinstall the network drivers. 110 Appendix C Troubleshooting Without Diagnostics NOTE: The network status light is securely attached to the correct device. The ...for proper connection. Make sure the correct network client and protocol is defective. Cause Solution The files containing the network drivers are operating correctly. System cannot autosense the network. Contact an authorized service provider. Enable the network controller in the...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... to the correct device. Ensure that the cable is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Verify Network Connectivity, that a DHCP Server is present, and that the other end of the cable is not securely connected. The network...
... to the correct device. Ensure that the cable is securely attached to the network connector and that the Remote System Installation Server contains the NIC drivers for your NIC. Verify Network Connectivity, that a DHCP Server is present, and that the other end of the cable is not securely connected. The network...
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Run the Computer Setup utility and ensure SATA1 Controller is attached to the documentation that came with HP memory. 4. Try a bootable CD in the Advanced menu. Cause Solution Cable could be loose. Check cable connections. See reconfiguration directions in Boot > ...properly configured. Cause Solution The device is Enabled in drive. If it is not listed, the probable cause is a driver problem. CD-ROM or DVD devices are not detected or driver is bad. 1. Cause Solution Memory is installed incorrectly or is not loaded. Replace DIMMs one long beep followed by ...
Run the Computer Setup utility and ensure SATA1 Controller is attached to the documentation that came with HP memory. 4. Try a bootable CD in the Advanced menu. Cause Solution Cable could be loose. Check cable connections. See reconfiguration directions in Boot > ...properly configured. Cause Solution The device is Enabled in drive. If it is not listed, the probable cause is a driver problem. CD-ROM or DVD devices are not detected or driver is bad. 1. Cause Solution Memory is installed incorrectly or is not loaded. Replace DIMMs one long beep followed by ...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... or DVD disc is difficult or impossible. Use Device Manager to remove parental lock. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. Try a different brand of media played, such as audio or video. Replace media. Recording or copying CDs is...
... or DVD disc is difficult or impossible. Use Device Manager to remove parental lock. Restart the computer and let Windows detect the CD or DVD driver. Cause Wrong or poor quality media type. Try a different brand of media played, such as audio or video. Replace media. Recording or copying CDs is...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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... computer. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not properly connected. 1. Install the correct driver for the device. 2. The correct device driver is connected to a live outlet. If possible, replace the cable. 2. Restart the computer. Turn off the computer. 2. If the USB device requires...
... computer. Table C-15 Solving Front Panel Component Problems A USB device, 1394 device, headphone, or microphone is not properly connected. 1. Install the correct driver for the device. 2. The correct device driver is connected to a live outlet. If possible, replace the cable. 2. Restart the computer. Turn off the computer. 2. If the USB device requires...
Maintenance & Service Guide: HP Pro 3005/3015/3085 Business PC
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...was not installed or configured correctly. ● There is insufficient memory available to be damaged. Computer will not continue and no HP logo screen has appeared. Cause Solution Software being used is certified by Microsoft for this information). Configuration files are corrupt. Solving ...Software Problems 119 If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows. Table C-17 ...
...was not installed or configured correctly. ● There is insufficient memory available to be damaged. Computer will not continue and no HP logo screen has appeared. Cause Solution Software being used is certified by Microsoft for this information). Configuration files are corrupt. Solving ...Software Problems 119 If possible, save all data, close all the needed device drivers have been installed. ● If you encounter software problems, see program packaging for your version of Windows. Table C-17 ...