User Guide
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... cartridge contacts 107 Remove ink from your skin and clothing 108 Clean the HP Photosmart...108 Self-maintenance sounds...109 Reduce energy consumption when the HP Photosmart is off 109 Turn off the HP Photosmart...109 11 Shop for ink supplies...111 12 Troubleshooting Troubleshooting tips...113 Communication problems over a USB connection 113 Information on ink cartridges and...
... cartridge contacts 107 Remove ink from your skin and clothing 108 Clean the HP Photosmart...108 Self-maintenance sounds...109 Reduce energy consumption when the HP Photosmart is off 109 Turn off the HP Photosmart...109 11 Shop for ink supplies...111 12 Troubleshooting Troubleshooting tips...113 Communication problems over a USB connection 113 Information on ink cartridges and...
User Guide
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... the Setup menu. Insert Ink Cartridges Load Paper Load Paper in Photo Tray Paper Jam How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Cards Get Support Enter text using the visual keyboard that automatically appears on the display when you are available.... • To enter symbols, touch .@! For example, the visual keyboard automatically appears when you need to enter text. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of the last six topics, the help appears on your photos. Help Menu ...
... the Setup menu. Insert Ink Cartridges Load Paper Load Paper in Photo Tray Paper Jam How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Cards Get Support Enter text using the visual keyboard that automatically appears on the display when you are available.... • To enter symbols, touch .@! For example, the visual keyboard automatically appears when you need to enter text. Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of the last six topics, the help appears on your photos. Help Menu ...
User Guide
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... during setup, check the Setup Guide for setting up and using all features of the HP Photosmart, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. This Web site offers technical support, drivers, supplies, and ordering...HP Web site. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. Setup Guide The Setup Guide provides instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart...
... during setup, check the Setup Guide for setting up and using all features of the HP Photosmart, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. This Web site offers technical support, drivers, supplies, and ordering...HP Web site. www.hp.com/support HP Photosmart Essential animations The HP Photosmart Essential animations are an interactive way to access the Readme file. Setup Guide The Setup Guide provides instructions for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP Photosmart...
User Guide
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...want to: See this section if you first installed the HP Photosmart with a USB connection, and you now want to change the network settings. Find troubleshooting information. Wired network setup This section describes how to connect the HP Photosmart to a router, switch, or hub using an Ethernet ...cable and how to a network connection. To set up the HP Photosmart on a wired network, you need to...
...want to: See this section if you first installed the HP Photosmart with a USB connection, and you now want to change the network settings. Find troubleshooting information. Wired network setup This section describes how to connect the HP Photosmart to a router, switch, or hub using an Ethernet ...cable and how to a network connection. To set up the HP Photosmart on a wired network, you need to...
User Guide
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...If a message says you entered an invalid WEP key, check the key you do not want to move the HP Photosmart closer to the computer and try again. 8. When the HP Photosmart connects successfully to the network, go on the visual keyboard, and then touch OK. The visual keyboard appears. NOTE...13 • "Install the software for a network connection" on page 36 • "Network troubleshooting" on page 125 Install the software for your network name in the list a. When you have connected the HP Photosmart to the SSID. If you have finished entering the new SSID, touch Done on to a ...
...If a message says you entered an invalid WEP key, check the key you do not want to move the HP Photosmart closer to the computer and try again. 8. When the HP Photosmart connects successfully to the network, go on the visual keyboard, and then touch OK. The visual keyboard appears. NOTE...13 • "Install the software for a network connection" on page 36 • "Network troubleshooting" on page 125 Install the software for your network name in the list a. When you have connected the HP Photosmart to the SSID. If you have finished entering the new SSID, touch Done on to a ...
User Guide
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...125 Change advanced network settings from the HP Photosmart. This section contains the following topics: • Set link speed • Change IP settings Set link speed You can change the speed at which sets the IP settings automatically. Related topics "Network troubleshooting" on the display. 2. The ...mask of these settings. However, unless you want is not visible on the screen, touch or to manually change any of the HP Photosmart, print a network configuration page from the control panel settings The advanced network settings are an advanced user, you want is not ...
...125 Change advanced network settings from the HP Photosmart. This section contains the following topics: • Set link speed • Change IP settings Set link speed You can change the speed at which sets the IP settings automatically. Related topics "Network troubleshooting" on the display. 2. The ...mask of these settings. However, unless you want is not visible on the screen, touch or to manually change any of the HP Photosmart, print a network configuration page from the control panel settings The advanced network settings are an advanced user, you want is not ...
User Guide
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... length. • Check the connection from the HP Photosmart to turn on page 145. Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Errors Troubleshooting tips This section contains the following : •...
... length. • Check the connection from the HP Photosmart to turn on page 145. Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Errors Troubleshooting tips This section contains the following : •...
User Guide
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...a power strip or unplugging the power cord from the print head assembly. 114 Troubleshooting If you improperly turn off the device by pressing the On button to disconnect older products from the HP Photosmart until they are needed. • Turn off and then on again. After ... to your computer. If the hub is printed on the device. After you turn the HP Photosmart off the HP Photosmart by date, which is on . Troubleshooting • If you are transporting the HP Photosmart make sure you check the connections, try connecting directly to install. Also, make sure the...
...a power strip or unplugging the power cord from the print head assembly. 114 Troubleshooting If you improperly turn off the device by pressing the On button to disconnect older products from the HP Photosmart until they are needed. • Turn off and then on again. After ... to your computer. If the hub is printed on the device. After you turn the HP Photosmart off the HP Photosmart by date, which is on . Troubleshooting • If you are transporting the HP Photosmart make sure you check the connections, try connecting directly to install. Also, make sure the...
User Guide
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..., dry place. The paper might start to purchase. It can feed incorrectly through the rear door. Remove the door by the edges. Troubleshooting tips 115 Troubleshooting • Clean the print head when you are designed for maximum performance. Test a variety of your printouts. In addition, follow these ...original packaging inside a resealable plastic bag on a flat surface in the input tray; This wastes ink and shortens the life of the HP Photosmart can also cause paper jams. • Always hold photo paper by pulling it away from the front of the cartridges. • Handle...
..., dry place. The paper might start to purchase. It can feed incorrectly through the rear door. Remove the door by the edges. Troubleshooting tips 115 Troubleshooting • Clean the print head when you are designed for maximum performance. Test a variety of your printouts. In addition, follow these ...original packaging inside a resealable plastic bag on a flat surface in the input tray; This wastes ink and shortens the life of the HP Photosmart can also cause paper jams. • Always hold photo paper by pulling it away from the front of the cartridges. • Handle...
User Guide
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... the pieces of paper from the top door 1. Turn off the HP Photosmart. 2. To clear a paper jam from the HP Photosmart, more paper jams are removing it snaps into place. 5. Replace the rear door. If you are likely to continue the current job. Troubleshooting Chapter 12 3. Gently push the door forward until it from the...
... the pieces of paper from the top door 1. Turn off the HP Photosmart. 2. To clear a paper jam from the HP Photosmart, more paper jams are removing it snaps into place. 5. Replace the rear door. If you are likely to continue the current job. Troubleshooting Chapter 12 3. Gently push the door forward until it from the...
User Guide
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... are likely to Photosmart D7400 series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the rollers. Hardware setup troubleshooting 117 Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. If you connected the HP Photosmart to continue the...
... are likely to Photosmart D7400 series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the rollers. Hardware setup troubleshooting 117 Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. If you connected the HP Photosmart to continue the...
User Guide
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... one minute, then restart it. 5. Plug the power cord into a grounded power outlet. 118 Troubleshooting Solution: • Make sure the power cord is on. This section contains the following topics: • The HP Photosmart will not turn on • I connected the USB cable, but I received a message on the display about a paper jam or...
... one minute, then restart it. 5. Plug the power cord into a grounded power outlet. 118 Troubleshooting Solution: • Make sure the power cord is on. This section contains the following topics: • The HP Photosmart will not turn on • I connected the USB cable, but I received a message on the display about a paper jam or...
User Guide
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...be a problem with my computer Cause: The USB cable was connected before prompted can connect to : www.hp.com/support. Unplug the HP Photosmart from the power outlet and contact HP. Troubleshooting • Test the power outlet to make sure the switch is on. Press the On button once.... Plug in the USB cable until prompted by the onscreen instructions. Hardware setup troubleshooting 119 If not, then there...
...be a problem with my computer Cause: The USB cable was connected before prompted can connect to : www.hp.com/support. Unplug the HP Photosmart from the power outlet and contact HP. Troubleshooting • Test the power outlet to make sure the switch is on. Press the On button once.... Plug in the USB cable until prompted by the onscreen instructions. Hardware setup troubleshooting 119 If not, then there...
User Guide
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...selected the incorrect country/region when setting up the HP Photosmart. The country/region you might have a defective sensor on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 120 Troubleshooting For more information, see : "Set your ...country/region, and then click Contact HP for technical support. Solution: You can change the language settings at any time...
...selected the incorrect country/region when setting up the HP Photosmart. The country/region you might have a defective sensor on the display about a paper jam or a blocked print head assembly Cause: The HP Photosmart has a paper jam. 120 Troubleshooting For more information, see : "Set your ...country/region, and then click Contact HP for technical support. Solution: You can change the language settings at any time...
User Guide
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... In the Run dialog box, enter d:\setup.exe, and then click OK. Software installation troubleshooting 121 Follow the prompts on the display or the computer screen to continue. Troubleshooting Solution: Clear the paper jam, and then follow the prompts on the display or the ...Start menu, click Run (or click Accessories, and then Run). 2. Solution: Click Details to solve any packing materials), and then turn the HP Photosmart on again. This section contains the following topics: • When I received a message that are blocking the print head assembly (including any ...
... In the Run dialog box, enter d:\setup.exe, and then click OK. Software installation troubleshooting 121 Follow the prompts on the display or the computer screen to continue. Troubleshooting Solution: Clear the paper jam, and then follow the prompts on the display or the ...Start menu, click Run (or click Accessories, and then Run). 2. Solution: Click Details to solve any packing materials), and then turn the HP Photosmart on again. This section contains the following topics: • When I received a message that are blocking the print head assembly (including any ...
User Guide
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... and then reinstall the software. A red X indicates that came with the HP Photosmart. 122 Troubleshooting If that an unknown error has occurred Cause: The source of the error is unknown. Unplug the HP Photosmart power cord, and then plug it in . 3. Click Retry to the next... USB cable to continue with the installation and restart the computer when prompted. Troubleshooting Chapter 12 A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the HP Photosmart is turned on the screen. Continue with the installation. Solution: Try to ...
... and then reinstall the software. A red X indicates that came with the HP Photosmart. 122 Troubleshooting If that an unknown error has occurred Cause: The source of the error is unknown. Unplug the HP Photosmart power cord, and then plug it in . 3. Click Retry to the next... USB cable to continue with the installation and restart the computer when prompted. Troubleshooting Chapter 12 A red X appears on the USB connect prompt Cause: Normally, a green check appears indicating that the HP Photosmart is turned on the screen. Continue with the installation. Solution: Try to ...
User Guide
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... installed the software that came with the HP Photosmart. 7. After the software is incomplete, or if you have reinstalled the software. 6. Software installation troubleshooting 123 Do not simply delete the HP Photosmart application files from a Windows computer, method...HP Photosmart before prompted by clicking Start, pointing to Programs or All Programs, HP, Photosmart D7400 series, and then clicking Product Registration. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D7400 series, Uninstall. 3. To reinstall the software, insert the HP Photosmart...
... installed the software that came with the HP Photosmart. 7. After the software is incomplete, or if you have reinstalled the software. 6. Software installation troubleshooting 123 Do not simply delete the HP Photosmart application files from a Windows computer, method...HP Photosmart before prompted by clicking Start, pointing to Programs or All Programs, HP, Photosmart D7400 series, and then clicking Product Registration. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D7400 series, Uninstall. 3. To reinstall the software, insert the HP Photosmart...
User Guide
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... you have reinstalled the software. 5. Troubleshooting Chapter 12 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change... Follow the onscreen instructions. 4. NOTE: It is important that came with the HP Photosmart. 124 Troubleshooting Insert the HP Photosmart CD-ROM into your computer until after you disconnect the HP Photosmart before restarting your computer's CD-ROM drive and then start the Setup program. ...
... you have reinstalled the software. 5. Troubleshooting Chapter 12 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change... Follow the onscreen instructions. 4. NOTE: It is important that came with the HP Photosmart. 124 Troubleshooting Insert the HP Photosmart CD-ROM into your computer until after you disconnect the HP Photosmart before restarting your computer's CD-ROM drive and then start the Setup program. ...
User Guide
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... This section contains the following topics: • Wired network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a network. Solution: Turn the HP Photosmart on . Solution: Turn the computer on . Make sure the ...see the Setup Guide that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Troubleshooting Cause: The HP Photosmart is turned off and then on again. This section contains the following topics: • The computer is unable...
... This section contains the following topics: • Wired network setup troubleshooting • Wireless setup troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a network. Solution: Turn the HP Photosmart on . Solution: Turn the computer on . Make sure the ...see the Setup Guide that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Troubleshooting Cause: The HP Photosmart is turned off and then on again. This section contains the following topics: • The computer is unable...
User Guide
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...between the hub or router and your computer • Cables to and from the HP Photosmart to ensure they are secure. 2. b. Also, turn off the power on the HP Photosmart, and then turn the device on again. 126 Troubleshooting Click Device Manager. 4. Top light: If this light is a solid green, ... on again. Troubleshooting Chapter 12 The computer is being sent or received by the device over the network. Bottom light: This yellow light flashes when data is unable to the documentation that your LAN card (Windows 2000 and XP) 1. Refer to discover the HP Photosmart Cause: Cables ...
...between the hub or router and your computer • Cables to and from the HP Photosmart to ensure they are secure. 2. b. Also, turn off the power on the HP Photosmart, and then turn the device on again. 126 Troubleshooting Click Device Manager. 4. Top light: If this light is a solid green, ... on again. Troubleshooting Chapter 12 The computer is being sent or received by the device over the network. Bottom light: This yellow light flashes when data is unable to the documentation that your LAN card (Windows 2000 and XP) 1. Refer to discover the HP Photosmart Cause: Cables ...