Setup Guide
Page 9
...-in again. Refer to section A. Action: Unplug the device and plug it in -One CD. Check all connections. Do not plug the USB cable into the computer. HP Photosmart C6300 All-in -One CD. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Problem: (Windows only) ...plugged into a keyboard or a non-powered USB hub. Refer to connect the USB cable. Unplug the USB cable, and then insert the green HP All-in -One series • 9 USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears.
...-in again. Refer to section A. Action: Unplug the device and plug it in -One CD. Check all connections. Do not plug the USB cable into the computer. HP Photosmart C6300 All-in -One CD. Refer to section A. Problem: (Windows only) The Device Setup Has Failed To Complete screen appears. Problem: (Windows only) ...plugged into a keyboard or a non-powered USB hub. Refer to connect the USB cable. Unplug the USB cable, and then insert the green HP All-in -One series • 9 USB Troubleshooting www.hp.com/support Problem: (Windows) The Microsoft Add Hardware screen appears.
Setup Guide
Page 15
...you may have run the Wireless Setup Wizard. HP Photosmart C6300 All-in your neighborhood that uses the same network name. in-One may be trying to connect to your network. Action: • The HP All-in -One. Problem: You see the error message Printer Not Found. Run the Wireless Setup Wizard ... to be power cycled. Make sure your network name is unique. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One and your wireless router may be weak. Turn off your network name is...
...you may have run the Wireless Setup Wizard. HP Photosmart C6300 All-in your neighborhood that uses the same network name. in-One may be trying to connect to your network. Action: • The HP All-in -One. Problem: You see the error message Printer Not Found. Run the Wireless Setup Wizard ... to be power cycled. Make sure your network name is unique. Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control panel, the HP All-in -One and your wireless router may be weak. Turn off your network name is...
Basic Guide
Page 3
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
... your network settings 14 2 HP All-in-One overview The HP All-in-One at a glance 16 Control panel features...17 Find more information...18 Load paper...19 Avoid paper jams...21 Print a photo on photo paper...22 Scan an image...23 Make a copy...23 Replace the ink cartridges...24 3 Troubleshooting and support Uninstall and...
Basic Guide
Page 4
... this section if you first installed the HP All-in -One to install the HP Photosmart Software for a network connection" networked environment. "Change the HP All-in -One to a network and how to a wired (Ethernet) network. This is known as a wired or Ethernet network. Network setup 2 Network setup "Network troubleshooting" on page 30 NOTE: You can connect...
... this section if you first installed the HP All-in -One to install the HP Photosmart Software for a network connection" networked environment. "Change the HP All-in -One to a network and how to a wired (Ethernet) network. This is known as a wired or Ethernet network. Network setup 2 Network setup "Network troubleshooting" on page 30 NOTE: You can connect...
Basic Guide
Page 18
... details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. You can access many...
... details the full range of features and functions, including use of the HP Photosmart Software that came with the HP All-in -One functions directly from a memory card or USB storage device. NOTE: This guide introduces basic operations and troubleshooting, as well as provides information for contacting HP support and ordering supplies. You can access many...
Basic Guide
Page 20
... the Scan Menu where you have problems during setup, see "Troubleshooting and support" on or off . From the Home screen, pressing Help lists the topics for your HP All-in this guide, including features that the printer is still used. When the product is off the product, and... is available. Onscreen Help The onscreen Help provides detailed instructions on features of the Start Here guide, or see Troubleshooting in the last section of your HP All-in -One. The onscreen Help also provides regulatory and environmental information. Red-Eye Removal: Turns the Red-Eye Removal feature on...
... the Scan Menu where you have problems during setup, see "Troubleshooting and support" on or off . From the Home screen, pressing Help lists the topics for your HP All-in this guide, including features that the printer is still used. When the product is off the product, and... is available. Onscreen Help The onscreen Help provides detailed instructions on features of the Start Here guide, or see Troubleshooting in the last section of your HP All-in -One. The onscreen Help also provides regulatory and environmental information. Red-Eye Removal: Turns the Red-Eye Removal feature on...
Basic Guide
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..., see the inside back cover of this guide. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the product software. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions and the instructions provided in the Start Here guide..., locate the setup.exe file on the CD-ROM drive and double-click it. When the software installation is provided for the HP All-in -One application files from your computer. Troubleshooting and support Uninstall and reinstall the software 27
..., see the inside back cover of this guide. Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Reinstall the product software. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions and the instructions provided in the Start Here guide..., locate the setup.exe file on the CD-ROM drive and double-click it. When the software installation is provided for the HP All-in -One application files from your computer. Troubleshooting and support Uninstall and reinstall the software 27
Basic Guide
Page 30
... then there might need assistance to enable the product or software to : www.hp.com/support. Cause: The product experienced an error. Go to function properly. Chapter 3 Setup troubleshooting Use this did not solve the issue, try the next solution. It might ...Troubleshooting and support Plug the power cord into a power outlet. • Test the power outlet to solve any problems you are still having a problem, contact HP support for the product. Cause: The product was not intended for technical support. Plug the power cord back in -One hardware. Solution 4: Contact HP...
... then there might need assistance to enable the product or software to : www.hp.com/support. Cause: The product experienced an error. Go to function properly. Chapter 3 Setup troubleshooting Use this did not solve the issue, try the next solution. It might ...Troubleshooting and support Plug the power cord into a power outlet. • Test the power outlet to solve any problems you are still having a problem, contact HP support for the product. Cause: The product was not intended for technical support. Plug the power cord back in -One hardware. Solution 4: Contact HP...
Basic Guide
Page 31
... are prompted can connect to any USB port on installing the software and connecting the USB cable, see the Start Here guide that came with one end of the USB cable into the back of your computer. Solution 2: Set your product to the product and plugged into a power outlet. If... support Setup troubleshooting 29 If the display is blank and the On button is not lit, the product is firmly connected to be the default printer. Press the On button to change your product as the default printer Solution: Use the system tools on the product. If this did not solve the ...
... are prompted can connect to any USB port on installing the software and connecting the USB cable, see the Start Here guide that came with one end of the USB cable into the back of your computer. Solution 2: Set your product to the product and plugged into a power outlet. If... support Setup troubleshooting 29 If the display is blank and the On button is not lit, the product is firmly connected to be the default printer. Press the On button to change your product as the default printer Solution: Use the system tools on the product. If this did not solve the ...
Basic Guide
Page 32
..., and then select the Wireless Setup Wizard link. 3. NOTE: The diagnostic test might be a problem with the router or your HP All-in-One over a network, try reconnecting the Ethernet cable to the computer and the router. If you are encountering issues using your computer. ...the HP Photosmart Software on . Make sure that the computer is connected to your network To check a wired (Ethernet) connection ▲ Where the Ethernet cable from the product control panel, do not solve the problem and you have a USB cable readily accessible. Troubleshooting and support 30 Troubleshooting and...
..., and then select the Wireless Setup Wizard link. 3. NOTE: The diagnostic test might be a problem with the router or your HP All-in-One over a network, try reconnecting the Ethernet cable to the computer and the router. If you are encountering issues using your computer. ...the HP Photosmart Software on . Make sure that the computer is connected to your network To check a wired (Ethernet) connection ▲ Where the Ethernet cable from the product control panel, do not solve the problem and you have a USB cable readily accessible. Troubleshooting and support 30 Troubleshooting and...
Basic Guide
Page 33
...or the router manufacturer as your computer, you are able to Network Connections, and then click View Network Status and Tasks. c. Troubleshooting and support Network troubleshooting 31 a. c. If you will not be able to the network, and communications have been established. A: Make sure the product ... on . 2. To check a wireless connection 1. d. Follow the steps described in -One is connected to your network If your product is highlighted, and then press OK. Make sure that the HP All-in this section to find out if your product is turned on your computer is...
...or the router manufacturer as your computer, you are able to Network Connections, and then click View Network Status and Tasks. c. Troubleshooting and support Network troubleshooting 31 a. c. If you will not be able to the network, and communications have been established. A: Make sure the product ... on . 2. To check a wireless connection 1. d. Follow the steps described in -One is connected to your network If your product is highlighted, and then press OK. Make sure that the HP All-in this section to find out if your product is turned on your computer is...
Basic Guide
Page 34
...Internet Explorer.) In the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on your computer and then try to access the HP Photosmart C6300 All-in-One series home page but are on the same network by your router. ... turned off, continue to access the Internet (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series with each other over the network. Troubleshooting and support 32 Troubleshooting and support For more information, see if you can check the product status from using it...
...Internet Explorer.) In the Address box, type the URL of the Network Troubleshooting section) and follow any firewall security software running on your computer and then try to access the HP Photosmart C6300 All-in-One series home page but are on the same network by your router. ... turned off, continue to access the Internet (for example, http://192.168.1.101.) The HP Photosmart C6300 All-in -One series with each other over the network. Troubleshooting and support 32 Troubleshooting and support For more information, see if you can check the product status from using it...
Basic Guide
Page 35
...the product over the network again. For more information see "Configure your network or the router manufacturer for additional troubleshooting help . Do one of the rear door to work with HP products" on your firewall might be interfering. Try using the product over the network. Press in the tab... if you are able to periodically perform this still does not work with your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to the next section for help . If you still...
...the product over the network again. For more information see "Configure your network or the router manufacturer for additional troubleshooting help . Do one of the rear door to work with HP products" on your firewall might be interfering. Try using the product over the network. Press in the tab... if you are able to periodically perform this still does not work with your operating system: • Windows XP: Click Start, point to Printers and Faxes, and then select View/Details. • Windows Vista: Click Start, point to the next section for help . If you still...
Basic Guide
Page 36
... support Troubleshooting and support For support contact information, see the inside the product. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you have replacement cartridges available to install. • If you do not remove all HP customers. Check the documentation that you are likely to...
... support Troubleshooting and support For support contact information, see the inside the product. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Support process If you have replacement cartridges available to install. • If you do not remove all HP customers. Check the documentation that you are likely to...
User Guide
Page 7
... the paper 173 Paper is not picked up from the input tray 173 The text edges are jagged 175 The product prints slowly 176 Print troubleshooting...177 Envelopes print incorrectly 177 The product is not responding 179 The product prints meaningless characters 182 Nothing happens when I try to print 182 The... as expected 186 Text or graphics are cut off at the edge of the page 187 A blank page came out while printing 188 Memory card troubleshooting 189 The Attention light blinks when I insert my memory card or storage device 190 The product does not read the memory card 190 The photos...
... the paper 173 Paper is not picked up from the input tray 173 The text edges are jagged 175 The product prints slowly 176 Print troubleshooting...177 Envelopes print incorrectly 177 The product is not responding 179 The product prints meaningless characters 182 Nothing happens when I try to print 182 The... as expected 186 Text or graphics are cut off at the edge of the page 187 A blank page came out while printing 188 Memory card troubleshooting 189 The Attention light blinks when I insert my memory card or storage device 190 The product does not read the memory card 190 The photos...
User Guide
Page 8
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... After the phone support period 305 Additional warranty options...305 HP Quick Exchange Service (Japan 306 HP Korea customer support 306 Prepare the HP All-in-One for shipment 307 Secure the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship...
Contents Contents Copy troubleshooting...199 Nothing happens when I try to copy 199 Fit to Page is not working as expected 201 The image is cropped when I make a borderless copy ... After the phone support period 305 Additional warranty options...305 HP Quick Exchange Service (Japan 306 HP Korea customer support 306 Prepare the HP All-in-One for shipment 307 Secure the ink system...307 Remove the control panel faceplate 307 Pack the HP All-in-One...308 16 Technical information Specifications...309 Environmental product stewardship...
User Guide
Page 17
... you select one of the remaining topics, the help topics. The following options are setting up a wired or wireless network, or the Bluetooth device name. To enter text using the visual keyboard that automatically appears on Scanner How Do I... Overview 14 HP All-in... Main Tray Load Original on the display when you press Help when the Home screen is available if you need to enter text. If you are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in -One overview Error Messages General Troubleshooting Networking Troubleshooting...
... you select one of the remaining topics, the help topics. The following options are setting up a wired or wireless network, or the Bluetooth device name. To enter text using the visual keyboard that automatically appears on Scanner How Do I... Overview 14 HP All-in... Main Tray Load Original on the display when you press Help when the Home screen is available if you need to enter text. If you are available. Use Control Panel Insert Ink Cartridges Load Paper in Photo Tray Load Paper in -One overview Error Messages General Troubleshooting Networking Troubleshooting...
User Guide
Page 20
...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on the HP All-in -One... and using all features of the HP All-in -One. • The How Do I? Basics Guide The Basics Guide contains an overview of the HP All-in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. section ...
...hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of resources, both printed and onscreen, that provide information about resolving errors you how to complete key tasks on using the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on the HP All-in -One... and using all features of the HP All-in -One. • The How Do I? Basics Guide The Basics Guide contains an overview of the HP All-in -One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical information. section ...
User Guide
Page 27
...hoc wireless connection" on page 30 Install the HP Photosmart Software for information on connecting to the Start Here guide that came with your network settings" on page 36 Find troubleshooting information. "Set up the HP All-in -One with your computer or see the Windows onscreen ... network settings. "Change the HP All-in this section: Connect to do so. Finish setup Chapter 4 clients, have access only to more computers on the network. To enable printer sharing on page 149 Learn what a specific networking term means. "Network troubleshooting" on a Windows computer ...
...hoc wireless connection" on page 30 Install the HP Photosmart Software for information on connecting to the Start Here guide that came with your network settings" on page 36 Find troubleshooting information. "Set up the HP All-in -One with your computer or see the Windows onscreen ... network settings. "Change the HP All-in this section: Connect to do so. Finish setup Chapter 4 clients, have access only to more computers on the network. To enable printer sharing on page 149 Learn what a specific networking term means. "Network troubleshooting" on a Windows computer ...
User Guide
Page 33
...5. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on your computer. On your wireless router or access point. 2. Once connected, you can install the HP All-inOne software. ▲ Turn on the wireless radio for a different network, use to the network ...an ad hoc wireless network connection. Press the down arrow button until Network is the default ad hoc network created by the HP All-in -One to your computer to install the software on each computer that you complete the steps on the control panel of hpsetup. ...
...5. Related topics • "Install the software for a network connection" on page 34 • "Network troubleshooting" on your computer. On your wireless router or access point. 2. Once connected, you can install the HP All-inOne software. ▲ Turn on the wireless radio for a different network, use to the network ...an ad hoc wireless network connection. Press the down arrow button until Network is the default ad hoc network created by the HP All-in -One to your computer to install the software on each computer that you complete the steps on the control panel of hpsetup. ...