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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
Maintenance and Service Guide
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... servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Call (800) 524-3388 for use technology code KE. and Canada. Outside U.S. This manual is self...
... servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. Call (800) 524-3388 for use technology code KE. and Canada. Outside U.S. This manual is self...
Maintenance and Service Guide
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... below. You can damage the notebook and its components. The items marked by • in the following table are the reverse of the removal steps. Without proper grounding, an electrostatic discharge can use these are included at the left represents an M2.5×4.0mm T-head screw). Service Manual Removal and Replacement 2-1 Removal...) PCA, I/R (page 2-36) PCA, motherboard (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. NOTE: Reassembly steps are user-replaceable.
... below. You can damage the notebook and its components. The items marked by • in the following table are the reverse of the removal steps. Without proper grounding, an electrostatic discharge can use these are included at the left represents an M2.5×4.0mm T-head screw). Service Manual Removal and Replacement 2-1 Removal...) PCA, I/R (page 2-36) PCA, motherboard (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. NOTE: Reassembly steps are user-replaceable.
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...> Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for Windows. 6. In some cases, however, you cannot boot the notebook adequately... The first time you might be replaced separately. Service Manual Removal and Replacement 2-59 If the notebook will boot sufficiently, use a Crisis Recovery floppy disk.... connection settings. 7. Connect the AC adapter to the notebook. 4. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS...
...> Notebook > HP e-DiagTools > e-DiagTools for creating a BIOS floppy disk are provided with the updates. Installation utilities and instructions for Windows. 6. In some cases, however, you cannot boot the notebook adequately... The first time you might be replaced separately. Service Manual Removal and Replacement 2-59 If the notebook will boot sufficiently, use a Crisis Recovery floppy disk.... connection settings. 7. Connect the AC adapter to the notebook. 4. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to reprogram a malfunctioning BIOS...
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...BIOS. 1. If the notebook does not turn on the notebook and allow it to...into the notebook's parallel port. The program does not verify the notebook model, so... you plugged in the Service and Support Library. b. Plug in the floppy disk drive. 2. c. The display goes blank for creating the BIOS floppy disk. d. Using a BIOS Floppy Disk If you are repairing.... Follow the instructions for a minute or more while the BIOS is the latest version. NOTE: If the notebook... notebook model you do the following to make sure it before the notebook ...
...BIOS. 1. If the notebook does not turn on the notebook and allow it to...into the notebook's parallel port. The program does not verify the notebook model, so... you plugged in the Service and Support Library. b. Plug in the floppy disk drive. 2. c. The display goes blank for creating the BIOS floppy disk. d. Using a BIOS Floppy Disk If you are repairing.... Follow the instructions for a minute or more while the BIOS is the latest version. NOTE: If the notebook... notebook model you do the following to make sure it before the notebook ...
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
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... ASP is standard in most situations but you should check the marking on the bottom of notebook computers by Authorized Service Providers In the U.S., support of the notebook indicates the ASP support status for parts or labor. Parts and labor will be negotiated directly...Status No reimbursement to the ASP. In other countries, ASP support is authorized to repair the notebook, and reimbursement can be reimbursed to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual The sales force has the option of creating models with the customer. Serial Number ...
... ASP is standard in most situations but you should check the marking on the bottom of notebook computers by Authorized Service Providers In the U.S., support of the notebook indicates the ASP support status for parts or labor. Parts and labor will be negotiated directly...Status No reimbursement to the ASP. In other countries, ASP support is authorized to repair the notebook, and reimbursement can be reimbursed to ASP for that model. 3-2 Troubleshooting and Diagnostics Service Manual The sales force has the option of creating models with the customer. Serial Number ...
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To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshooting suggestions. Figure 3-1. Try to duplicate the customer's problem. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. Diagnostic tools. - Check for customer abuse. Troubleshoot the problem using: - Verify the repair by testing the functionality of a problem. Check the customer's description of the problem and any supporting information.
To ensure quality repair, follow the basic troubleshooting steps shown below. Troubleshooting suggestions. Figure 3-1. Try to duplicate the customer's problem. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. Diagnostic tools. - Check for customer abuse. Troubleshoot the problem using: - Verify the repair by testing the functionality of a problem. Check the customer's description of the problem and any supporting information.
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... Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the notebook's problem. Service Manual Troubleshooting and Diagnostics 3-5 Other tools include the power-on page 3-8 include general suggestions for each problem. After... you replace a module, the notebook will not usually need to replace more than one module, so you can restart it in mind possible causes for repairing notebooks...
... Determine how the problem differs from proper behavior. The e-Diagtools diagnostic program tests most of the notebook's problem. Service Manual Troubleshooting and Diagnostics 3-5 Other tools include the power-on page 3-8 include general suggestions for each problem. After... you replace a module, the notebook will not usually need to replace more than one module, so you can restart it in mind possible causes for repairing notebooks...
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Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test.
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... replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor is installed. If power status light and display turn notebook on , BIOS completes, but BIOS does not complete...case, replace the motherboard. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. CPU module Switchboard PCA Motherboard ... successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on but...
... replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor is installed. If power status light and display turn notebook on , BIOS completes, but BIOS does not complete...case, replace the motherboard. Table 3-3. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help find the problem. CPU module Switchboard PCA Motherboard ... successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off , and then press power button to turn on but...
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... drive. If available, try another battery. Use Tools tab in floppy drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in BIOS Setup. Check battery level on hard drive, use ...connected correctly. Check battery contacts. Use Disk Defragmenter to check default boot order. Repair Center: Comments Make sure floppy drive is restricted to check default boot order. Power Service Manual Troubleshooting and Diagnostics 3-9 Use BIOS Setup to optimize hard disk. Use BIOS Setup...
... drive. If available, try another battery. Use Tools tab in floppy drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. If notebook boots from CD in BIOS Setup. Check battery level on hard drive, use ...connected correctly. Check battery contacts. Use Disk Defragmenter to check default boot order. Repair Center: Comments Make sure floppy drive is restricted to check default boot order. Power Service Manual Troubleshooting and Diagnostics 3-9 Use BIOS Setup to optimize hard disk. Use BIOS Setup...
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...when reading CD or DVD), Time Remaining likely shows less time than actually remains. Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink ...AC adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual If available, try another battery or AC adapter if available. So if notebook...
...when reading CD or DVD), Time Remaining likely shows less time than actually remains. Move notebook away from any nearby heat source. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink ...AC adapter Motherboard Time Remaining is installed or AC adapter connected. Standby/resume 3-10 Troubleshooting and Diagnostics Service Manual If available, try another battery or AC adapter if available. So if notebook...
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...on and warmed up. Check display cable connections, replace display assembly. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Make sure SDRAM modules are not set to Never...for AC and battery power are installed properly. When hardware is active. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter ...
...on and warmed up. Check display cable connections, replace display assembly. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Make sure SDRAM modules are not set to Never...for AC and battery power are installed properly. When hardware is active. Replace SDRAM modules. Service Manual Troubleshooting and Diagnostics 3-11 Symptom General problems Notebook resumes slowly from Standby mode Does not suspend to Standby mode as expected Does not automatically enter ...
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...source. Back up disk immediately. Back up disk immediately. Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection .... Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Declared to area on External display does not work Hard disk Hard disk...dark or light discoloration visible when display is damaged, drive may not operate properly. Was notebook or drive dropped? Check display cable connection. Declared to be caused by customer abuse....
...source. Back up disk immediately. Back up disk immediately. Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection .... Check for evidence of customer abuse. 3-12 Troubleshooting and Diagnostics Service Manual Declared to area on External display does not work Hard disk Hard disk...dark or light discoloration visible when display is damaged, drive may not operate properly. Was notebook or drive dropped? Check display cable connection. Declared to be caused by customer abuse....
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...CDs to diagnostic software. Floppy drive Motherboard Check disk for other media. Restart notebook. Movie may be paused. CD/DVD drive Repair Center: Comments Make sure floppy drive is less than normal Disk's reported capacity...Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. Press Play button. Repair Center: Likely Causes Hard drive No response from floppy drive. DVD may be double-sided. Symptom...reinstall factory software. Check hard disk using HP certified media. Service Manual Troubleshooting and Diagnostics 3-13
...CDs to diagnostic software. Floppy drive Motherboard Check disk for other media. Restart notebook. Movie may be paused. CD/DVD drive Repair Center: Comments Make sure floppy drive is less than normal Disk's reported capacity...Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. Press Play button. Repair Center: Likely Causes Hard drive No response from floppy drive. DVD may be double-sided. Symptom...reinstall factory software. Check hard disk using HP certified media. Service Manual Troubleshooting and Diagnostics 3-13
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... with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check settings in connector on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is installed properly. Restart notebook. This software can cause errors or erratic play DVD...last change is permanent. Check devices separately. When this situation. Some DVDs include software called "PC Friendly". KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Wait 5 to reinstall ...
... with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Check settings in connector on motherboard. 3-14 Troubleshooting and Diagnostics Service Manual Make sure disk is installed properly. Restart notebook. This software can cause errors or erratic play DVD...last change is permanent. Check devices separately. When this situation. Some DVDs include software called "PC Friendly". KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Wait 5 to reinstall ...
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.... Check software controls. Service Manual Troubleshooting and Diagnostics 3-15 Check whether sound is connected, Use BIOS Setup to check settings. Test audio with notebook. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using...Make sure touch pad is connected. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space.
.... Check software controls. Service Manual Troubleshooting and Diagnostics 3-15 Check whether sound is connected, Use BIOS Setup to check settings. Test audio with notebook. Test audio with e-Diagtools diagnostics. Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using...Make sure touch pad is connected. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space.
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If modem is powered by the USB port, try the other port. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Control Panel. Test ports with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Test modem with... correction and data compression. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Motherboard Check settings in Device Manager. For USB: if the device is disabled, try disabling ...
If modem is powered by the USB port, try the other port. Motherboard Repair Center: Comments 3-16 Troubleshooting and Diagnostics Service Manual Use troubleshooters in Control Panel. Test ports with e-Diagtools diagnostics. In a hotel, ask for latest USB drivers. Test modem with... correction and data compression. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. Motherboard Check settings in Device Manager. For USB: if the device is disabled, try disabling ...
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... 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Try connecting notebook to enable the infrared port. For fast-IrDA, check for 100Base-TX operation. If green light next...or network may be down. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Symptom LAN/...
... 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Sunlight, heat from notebook (possible IRQ conflict). Open Hardware Device Manager. Try connecting notebook to enable the infrared port. For fast-IrDA, check for 100Base-TX operation. If green light next...or network may be down. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Motherboard Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-17 Symptom LAN/...