Maintenance and Service Guide
Page 3
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
Page 103
... Adjust display brightness. Blinking cursor appears while system is reinitialized, Windows desktop appears. Service Manual Troubleshooting and Diagnostics 3-11 Contact software vendor for AC and battery power are installed properly. Make sure CPU module is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check display cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Make sure SDRAM modules are not set...
... Adjust display brightness. Blinking cursor appears while system is reinitialized, Windows desktop appears. Service Manual Troubleshooting and Diagnostics 3-11 Contact software vendor for AC and battery power are installed properly. Make sure CPU module is busy, it normally finishes current operation before entering (or allowing notebook to enter) Standby or Hibernation mode. Check display cable connections, replace display assembly. If problem appears after installing new software (including drivers), uninstall that software. Make sure SDRAM modules are not set...
Maintenance and Service Guide
Page 107
... PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Service Manual Troubleshooting and Diagnostics 3-15 Check settings in Windows Help. Avoid touching touch pad while booting or resuming. SDRAM module SDRAM module Increase sound volume. Test audio with e-Diagtools diagnostics. Use memory troubleshooter in Control Panel. Check software controls. Test audio with e-Diagtools...
... PS/2 TouchPad driver. (Driver is enabled (mute button and software controls). Check whether sound is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive has adequate free space. Service Manual Troubleshooting and Diagnostics 3-15 Check settings in Windows Help. Avoid touching touch pad while booting or resuming. SDRAM module SDRAM module Increase sound volume. Test audio with e-Diagtools diagnostics. Use memory troubleshooter in Control Panel. Check software controls. Test audio with e-Diagtools...
Maintenance and Service Guide
Page 115
... 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
... 1-4-2-3 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
Maintenance and Service Guide
Page 122
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Service Manual
Page 66
...; 1050). or 32-MB DDR graphics memory, 4x AGP graphics capability. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots for PC2100 DDR-266 SDRAM modules. Hardware 3D acceleration, hardware DVD acceleration. Up to 40-GB removable hard drive with 101/102 key emulation. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14.1-inch XGA (1024 ×...
...; 1050). or 32-MB DDR graphics memory, 4x AGP graphics capability. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots for PC2100 DDR-266 SDRAM modules. Hardware 3D acceleration, hardware DVD acceleration. Up to 40-GB removable hard drive with 101/102 key emulation. Video Power Mass Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) 14.1-inch XGA (1024 ×...
Service Manual
Page 141
..., replace display assembly. Check battery contacts. SDRAM module. Motherboard. CD/DVD drive. Motherboard. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Check power source. Reinsert any PC cards, press the reset button to turn notebook off , try again. SDRAM module. Hard drive. Make sure at least one SDRAM module and try again. Make sure floppy disk is blank, replace switchboard PCA, replace motherboard. Floppy disk or floppy drive. If monitor is bootable. If available, try again. Use BIOS Setup to check default boot order...
..., replace display assembly. Check battery contacts. SDRAM module. Motherboard. CD/DVD drive. Motherboard. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Check power source. Reinsert any PC cards, press the reset button to turn notebook off , try again. SDRAM module. Hard drive. Make sure at least one SDRAM module and try again. Make sure floppy disk is blank, replace switchboard PCA, replace motherboard. Floppy disk or floppy drive. If monitor is bootable. If available, try again. Use BIOS Setup to check default boot order...
Service Manual
Page 145
Check power supply. Motherboard. Erratic display. Display assembly. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Local area of dark or light discoloration visible when display is turned on keyboard. Hard disk makes clunking or scratching noise. Try display on . Caused by closing display with pencil-sized object on and warmed up. Hard drive. Replace SDRAM modules. Check display cable connection. See quality statement on screen. Declared to be caused...
Check power supply. Motherboard. Erratic display. Display assembly. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Local area of dark or light discoloration visible when display is turned on keyboard. Hard disk makes clunking or scratching noise. Try display on . Caused by closing display with pencil-sized object on and warmed up. Hard drive. Replace SDRAM modules. Check display cable connection. See quality statement on screen. Declared to be caused...
Service Manual
Page 148
... Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Motherboard. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. Check for use with e-Diagtools diagnostics. Switchboard PCA. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Notebook does not boot after adding SDRAM. SDRAM module. Top case. Memory Out of memory error. SDRAM module. Motherboard. Click button does not work. By default, touch pad is disabled if external PS/2 mouse is connected. Motherboard. Delete temporary...
... Synaptics PS/2 TouchPad driver. (Driver is enabled in Device Manager. Motherboard. Use memory troubleshooter in Control Panel. Use only DDR-266 SDRAM modules. Check for use with e-Diagtools diagnostics. Switchboard PCA. Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Notebook does not boot after adding SDRAM. SDRAM module. Top case. Memory Out of memory error. SDRAM module. Motherboard. Click button does not work. By default, touch pad is disabled if external PS/2 mouse is connected. Motherboard. Delete temporary...
Service Manual
Page 154
..., click Change Settings in BIOS Setup (the default setting), press Esc during boot to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-64 • Functional Structure Description on your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. If you have trouble running e-Diagtools diagnostics from the Recovery CD or DVD...
..., click Change Settings in BIOS Setup (the default setting), press Esc during boot to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-64 • Functional Structure Description on your support agent, click e-Mail. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. If you have trouble running e-Diagtools diagnostics from the Recovery CD or DVD...
Service Manual
Page 155
...Check video configuration against CMOS. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Press the reset button to return the notebook to start the notebook. Initialize CPU registers. Load alternate registers with a clean boot, it halts POST after issuing a beep code and/or displaying a message (see the following table). Reset Programmable Interrupt Controller. Auto size DRAM; RAM failure on motherboard). RAM...
...Check video configuration against CMOS. Initialize all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Press the reset button to return the notebook to start the notebook. Initialize CPU registers. Load alternate registers with a clean boot, it halts POST after issuing a beep code and/or displaying a message (see the following table). Reset Programmable Interrupt Controller. Auto size DRAM; RAM failure on motherboard). RAM...
Service Manual
Page 159
...Starting BIOS Setup. A parity error indicates that can be located on drive A: or drive C:. Video BIOS shadowed Video BIOS copied to shadow RAM. PS/2 Mouse Boot Summary Screen: PS/2 mouse installed. Press to Setup, for the specified device. System BIOS shadowed System BIOS copied to shadow RAM. 3-24 Troubleshooting and Diagnostics Service Manual Entering SETUP ... Invalid System Configuration Data Problem with NVRAM (CMOS) data. Press to start the boot process or to resolve a resource conflict for checking errors in kB successfully tested. CD ROM Drive CD-ROM...
...Starting BIOS Setup. A parity error indicates that can be located on drive A: or drive C:. Video BIOS shadowed Video BIOS copied to shadow RAM. PS/2 Mouse Boot Summary Screen: PS/2 mouse installed. Press to Setup, for the specified device. System BIOS shadowed System BIOS copied to shadow RAM. 3-24 Troubleshooting and Diagnostics Service Manual Entering SETUP ... Invalid System Configuration Data Problem with NVRAM (CMOS) data. Press to start the boot process or to resolve a resource conflict for checking errors in kB successfully tested. CD ROM Drive CD-ROM...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 3
...Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker...
...Features ...1-15 Operation ...1-18 Turning the Notebook On and Off 1-18 Checking the Status of the Notebook 1-19 Using Fn Hot Keys ...1-20 Resetting the Notebook ...1-21 Specifications ...1-22 Internal Design ...1-27 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery (User-Replaceable 2-4 Removing a SDRAM Module (User-Replaceable 2-5 Removing the Wireless LAN Mini-PCI Card (User-Replaceable 2-6 Removing the Hard Disk Drive (User-Replaceable 2-7 Replacing Small Parts (User-Replaceable 2-9 Removing the Keyboard Cover (User-Replaceable 2-10 Removing the Speaker...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 29
...-power processor with model, usage, and power settings). Headphone-out and microphone-in speakers. 3D-enhanced audio. Touch pad with 133-MHz processor system bus. 14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix (TFT) LCD display. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots...
...-power processor with model, usage, and power settings). Headphone-out and microphone-in speakers. 3D-enhanced audio. Touch pad with 133-MHz processor system bus. 14.1-inch XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) or SXGA+ (1400 × 1050) active-matrix (TFT) LCD display. HP Pavilion ze5200, ze4200, ze4100, Compaq Evo N1050v, Compaq Presario 2500, and Compaq Presario 2100 Two slots...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
Reinsert any PC cards, press reset button to turn notebook off, then reconnect power and try again. SDRAM module. CPU module. Use BIOS Setup to check default boot order. Restart notebook. Battery or contacts. CD/DVD drive. Check AC adapter. If monitor shows activity but boots on . If monitor is installed. Startup Does not boot on battery LEDs. Press and hold power button to turn notebook on AC. Do not use the suggestions in the following table to help determine likely causes of a problem, determine which replaceable modules are...
Reinsert any PC cards, press reset button to turn notebook off, then reconnect power and try again. SDRAM module. CPU module. Use BIOS Setup to check default boot order. Restart notebook. Battery or contacts. CD/DVD drive. Check AC adapter. If monitor shows activity but boots on . If monitor is installed. Startup Does not boot on battery LEDs. Press and hold power button to turn notebook on AC. Do not use the suggestions in the following table to help determine likely causes of a problem, determine which replaceable modules are...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 83
..., replace display assembly. Check display cable connection. Adjust display brightness. See quality statement on keyboard. Display assembly. Local area of dark or light discoloration visible when display is installed properly, replace CPU module. External display does not work. Hard drive or connector. Repair Center: Comments Check cable connections. Make sure CPU module is on and warmed up. Check power supply. Display assembly. Display assembly. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Hard disk...
..., replace display assembly. Check display cable connection. Adjust display brightness. See quality statement on keyboard. Display assembly. Local area of dark or light discoloration visible when display is installed properly, replace CPU module. External display does not work. Hard drive or connector. Repair Center: Comments Check cable connections. Make sure CPU module is on and warmed up. Check power supply. Display assembly. Display assembly. Vertical crack near center of customer abuse. 3-10 Troubleshooting and Diagnostics Service Manual Hard disk...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
... touch pad while booting or resuming. Motherboard. Use an external microphone (internal microphone normally not included). Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-13 Motherboard. Memory Out of memory error. Notebook does not boot after adding SDRAM. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Top case. Switchboard PCA. Switchboard PCA. Make sure speaker assembly cable is enabled (mute button and software controls). Increase sound volume...
... touch pad while booting or resuming. Motherboard. Use an external microphone (internal microphone normally not included). Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-13 Motherboard. Memory Out of memory error. Notebook does not boot after adding SDRAM. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check settings. Top case. Switchboard PCA. Switchboard PCA. Make sure speaker assembly cable is enabled (mute button and software controls). Increase sound volume...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 92
... a hardware, software, or firmware failure. POST indicates progress by your notebook's hard disk. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. In e-Diagtools for Windows. 13. Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for repair and/or follow-up actions. After each run it from this program, click Change Settings in...
... a hardware, software, or firmware failure. POST indicates progress by your notebook's hard disk. If POST displays an error message or issues a beep code indicating an error, confirm the problem using other diagnostic tools. In e-Diagtools for Windows. 13. Power-On Self-Test Note If Quiet Boot is enabled in the notebook-some messages are for repair and/or follow-up actions. After each run it from this program, click Change Settings in...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 93
...SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Auto size DRAM; Enable cache before system BIOS shadow. Provide "clean" AC power-no RAM installed. Get CPU type. Initialize PCI bus and devices. Enable CPU cache. Reset Programmable Interrupt Controller. POST device initialization. Shadow system BIOS ROM. First, confirm the failure by performing a "clean" boot, as described below. Note that if the notebook fails to restart with CMOS...
...SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. Shadow video BIOS ROM. 3-20 Troubleshooting and Diagnostics Service Manual Auto size DRAM; Enable cache before system BIOS shadow. Provide "clean" AC power-no RAM installed. Get CPU type. Initialize PCI bus and devices. Enable CPU cache. Reset Programmable Interrupt Controller. POST device initialization. Shadow system BIOS ROM. First, confirm the failure by performing a "clean" boot, as described below. Note that if the notebook fails to restart with CMOS...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 97
... screen. Allocation Error for: device Run ISA or EISA Configuration Utility to Setup, for offset address of RAM in binary data. nnnn kB Extended RAM Passed Where nnnn is a method for the specified device. CD ROM Drive CD-ROM drive identified. Starting BIOS Setup. Operating system not found in System, Extended, or Shadow memory. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Press to start the boot process or to locate...
... screen. Allocation Error for: device Run ISA or EISA Configuration Utility to Setup, for offset address of RAM in binary data. nnnn kB Extended RAM Passed Where nnnn is a method for the specified device. CD ROM Drive CD-ROM drive identified. Starting BIOS Setup. Operating system not found in System, Extended, or Shadow memory. Enter BIOS Setup and see if the hard disk and drive A: are properly identified. Press to start the boot process or to locate...