Resolving Start Up and No Boot Problems Checklist
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... the specific problem symptom listed below and take the recommended actions. If computer does not start Count number of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. If there is a device conflict or failure. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Check AC adapter wiring and power connection to original condition. Connect an external monitor to check display Remove all USB devices and media cards. 2. Perform a Hard Reset 1. HP Notebook PCs -
... the specific problem symptom listed below and take the recommended actions. If computer does not start Count number of a disk drive and fan turning. Connect a different battery and disconnect AC power adapter. If there is a device conflict or failure. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. Check AC adapter wiring and power connection to original condition. Connect an external monitor to check display Remove all USB devices and media cards. 2. Perform a Hard Reset 1. HP Notebook PCs -
Resolving Start Up and No Boot Problems Checklist
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....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
....hp.com/go/helpandsupport for latest updates Run Windows Update www.update.microsoft.com for terms in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When the computer starts...
Notebook Essentials - Windows 7
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... models only) create a personal area network (PAN) to connect to a broadband network using a modem cable (purchased separately) connected to the RJ-11 (modem) jack (select models only), or you can connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other . ✎ Bluetooth technology is not supported in all locations) Notebook Essentials 17 The computer includes the following types...
... models only) create a personal area network (PAN) to connect to a broadband network using a modem cable (purchased separately) connected to the RJ-11 (modem) jack (select models only), or you can connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other . ✎ Bluetooth technology is not supported in all locations) Notebook Essentials 17 The computer includes the following types...
Notebook Essentials - Windows 7
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... on activating mobile broadband wireless service (select models only), refer to the mobile network operator information included with the computer. The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions...
... on activating mobile broadband wireless service (select models only), refer to the mobile network operator information included with the computer. The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ✎ If you are connecting to a corporate network, contact the IT administrator. ■ Click Start, click Control Panel, click Network and Internet, click Network and Sharing Center, click Troubleshoot problems, and then follow the on-screen instructions...
HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
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... Sleep. ● Off-The computer is off or in Hibernation. ● White-The hard disk drive is active. ● Amber-The hard disk drive is parked. The security cable is not connected to act as a deterrent, but might not prevent the computer from being mishandled or stolen. ENWW Front components Description Speakers Right-side components Function Produce sound. Connects an AC adapter. Item Description 1 Power light 2 Hard Disk Drive light 3 USB ports...
... Sleep. ● Off-The computer is off or in Hibernation. ● White-The hard disk drive is active. ● Amber-The hard disk drive is parked. The security cable is not connected to act as a deterrent, but might not prevent the computer from being mishandled or stolen. ENWW Front components Description Speakers Right-side components Function Produce sound. Connects an AC adapter. Item Description 1 Power light 2 Hard Disk Drive light 3 USB ports...
HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
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... 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Function Enable airflow to cycle on and off during routine operation. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an external VGA monitor or projector. ENWW Left-side components 13 Connects an optional computer headset microphone, stereo array microphone, monarural microphone. Produces sound when connected to cool internal...
... 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Function Enable airflow to cycle on and off during routine operation. Connects an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Connects an external VGA monitor or projector. ENWW Left-side components 13 Connects an optional computer headset microphone, stereo array microphone, monarural microphone. Produces sound when connected to cool internal...
HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
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... Double-Layer Combo Drive, spare part number 29 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti Double-Layer Combo Drive, spare part number 23 Bluetooth module spare part number 23, 31 Bluetooth module cable, spare part number 23, 34 boot options 100 boot order 100 button sound 99 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad On/Off 8 C cables, service considerations 40 caps lock light, identifying 9 Card Reader Power Saving 99 changing the Setup Utility language 97 chipset, product description 2 compartments memory module 14 components additional hardware 17 bottom 14...
... Double-Layer Combo Drive, spare part number 29 Blu-ray ROM with LightScribe DVD ±R/RW SuperMulti Double-Layer Combo Drive, spare part number 23 Bluetooth module spare part number 23, 31 Bluetooth module cable, spare part number 23, 34 boot options 100 boot order 100 button sound 99 buttons left TouchPad 8 power 10 right TouchPad 8 TouchPad On/Off 8 C cables, service considerations 40 caps lock light, identifying 9 Card Reader Power Saving 99 changing the Setup Utility language 97 chipset, product description 2 compartments memory module 14 components additional hardware 17 bottom 14...
HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
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... webcam light, identifying 15 internal microphones, identifying 15 J jacks RJ-45 (network) 13 K keyboard product description 5 removal 60 spare part number 60 spare part numbers 21, 34, 35, 60 keypad keys, identifying 11 keys esc 11 fn 11 function 11 keypad 11 Windows applications 11 Windows logo 11 L LAN Power Saving 99 language support 99 latch, battery release 14 lights caps lock 9 mute 9 power 9 TouchPad 9 volume mute 9 webcam 15 wireless 9 M mass storage devices, spare part numbers 29 memory module product description 3 removal 57 spare part numbers...
... webcam light, identifying 15 internal microphones, identifying 15 J jacks RJ-45 (network) 13 K keyboard product description 5 removal 60 spare part number 60 spare part numbers 21, 34, 35, 60 keypad keys, identifying 11 keys esc 11 fn 11 function 11 keypad 11 Windows applications 11 Windows logo 11 L LAN Power Saving 99 language support 99 latch, battery release 14 lights caps lock 9 mute 9 power 9 TouchPad 9 volume mute 9 webcam 15 wireless 9 M mass storage devices, spare part numbers 29 memory module product description 3 removal 57 spare part numbers...
HP Pavilion dv7 Entertainment PC - Maintenance and Service Guide
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... description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 5 memory module 3 microphone 4 operating system 6 optical drives 4 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 6 serviceability 6 webcam 4 wireless 4 product name 1 R recovering a program or driver 108 recovering from the dedicated recovery partition 113 recovering from the recovery discs 113 recovery discs 108 Recovery Manager 108, 113 recovery partition 108 recovery, system 113 remote control, spare part number 30, 31 removal/replacement...
... description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 3 keyboard 5 memory module 3 microphone 4 operating system 6 optical drives 4 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 6 serviceability 6 webcam 4 wireless 4 product name 1 R recovering a program or driver 108 recovering from the dedicated recovery partition 113 recovering from the recovery discs 113 recovery discs 108 Recovery Manager 108, 113 recovery partition 108 recovery, system 113 remote control, spare part number 30, 31 removal/replacement...
Notebook PC User Guide - Windows 7
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... an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Produces sound when connected to cool internal components. Item Description 1 Vents (2) 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port (select models only) 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Bottom components Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional USB device. Connects an optional...
... an optional video or audio device, such as an eSATA external hard drive, or connects an optional USB device. Produces sound when connected to cool internal components. Item Description 1 Vents (2) 2 External Monitor port 3 RJ-45 (network) jack 4 HDMI port 5 eSATA/USB port (select models only) 6 USB port 7 Audio-in (microphone) jack 8 Audio-out (headphone) jack 9 SD card reader Bottom components Function Enable airflow to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional USB device. Connects an optional...
Notebook PC User Guide - Windows 7
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Right-click the device representing the computer. 3. Using pointing devices 21 Using the TouchPad The following illustration and table describe the computer TouchPad. Select Start > Devices and Printers. 2. Select Mouse settings. To access Mouse Properties: 1. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.
Right-click the device representing the computer. 3. Using pointing devices 21 Using the TouchPad The following illustration and table describe the computer TouchPad. Select Start > Devices and Printers. 2. Select Mouse settings. To access Mouse Properties: 1. 3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.
Notebook PC User Guide - Windows 7
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... On battery setting to an external power source. Click Save changes. 3. Run the computer on board an aircraft. To fully charge the battery: a. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then connect the adapter or device to Never. To disable Hibernation and Sleep: a. Change the Turn off or in the On battery column so they can be reset after . g. h. Using battery power 47 Do not charge the computer battery...
... On battery setting to an external power source. Click Save changes. 3. Run the computer on board an aircraft. To fully charge the battery: a. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then connect the adapter or device to Never. To disable Hibernation and Sleep: a. Change the Turn off or in the On battery column so they can be reset after . g. h. Using battery power 47 Do not charge the computer battery...
Notebook PC User Guide - Windows 7
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... > Exit Saving Changes. Power-on password Your power-on password prevents unauthorized use the arrow keys to select Security > Set Power-On Password, and then press the enter key. ● To set , change a power-on password, type your changes and exit Setup Utility, use of the screen, press the esc key. A power-on or restart the computer, or exit Hibernation. When the Press the ESC key for Startup Menu message appears in the Enter New Password and Confirm New Password fields, and...
... > Exit Saving Changes. Power-on password Your power-on password prevents unauthorized use the arrow keys to select Security > Set Power-On Password, and then press the enter key. ● To set , change a power-on password, type your changes and exit Setup Utility, use of the screen, press the esc key. A power-on or restart the computer, or exit Hibernation. When the Press the ESC key for Startup Menu message appears in the Enter New Password and Confirm New Password fields, and...
Notebook PC User Guide - Windows 7
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... list of the device. Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update. Click Check for software and driver downloads, type the computer model number in the Search box, press enter, and then follow the instructions provided. Click your country or region. 2. Follow the on the hard drive. or - Click Download only to save the file to open a window containing additional information. 6. Click Start > All Programs > Windows Update. Proceed to enter settings...
... list of the device. Obtaining the latest Windows device drivers Obtain the latest Windows device drivers by using Windows Update. Click Check for software and driver downloads, type the computer model number in the Search box, press enter, and then follow the instructions provided. Click your country or region. 2. Follow the on the hard drive. or - Click Download only to save the file to open a window containing additional information. 6. Click Start > All Programs > Windows Update. Proceed to enter settings...
Notebook PC User Guide - Windows 7
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... on the computer. Install the updates. 98 Appendix B Software updates Some download packages contain a file named Readme.txt, which contains information about installing and troubleshooting the software. You might be prompted for your permission or password for a system BIOS update by identifying the BIOS version currently installed on the system ROM. Prepare for tasks such as installing software, running utilities, or changing Windows settings. Access the updates on the HP website are packaged...
... on the computer. Install the updates. 98 Appendix B Software updates Some download packages contain a file named Readme.txt, which contains information about installing and troubleshooting the software. You might be prompted for your permission or password for a system BIOS update by identifying the BIOS version currently installed on the system ROM. Prepare for tasks such as installing software, running utilities, or changing Windows settings. Access the updates on the HP website are packaged...
Notebook PC User Guide - Windows 7
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... device, or connected to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. Make a note of the path to the location on the screen to identify the computer and access the BIOS update you currently have and then download and install the new BIOS. Access this path when you need this information to locate the update later, after it has been downloaded to the hard drive. To use Setup Utility for Startup Menu...
... device, or connected to an optional power source. To exit Setup Utility, use the arrow keys to select the Main menu. Make a note of the path to the location on the screen to identify the computer and access the BIOS update you currently have and then download and install the new BIOS. Access this path when you need this information to locate the update later, after it has been downloaded to the hard drive. To use Setup Utility for Startup Menu...
Notebook PC User Guide - Windows 7
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....hp.com/support, and then select your specific product from the hard drive. Proceed to open the folder on the hard drive that has an .exe extension (for software and driver downloads, type the computer model number in the Search box, press the enter key, and then follow the on -screen instructions. Select the operating system. 5. Follow any software updates, especially system BIOS updates. When the list of the device. 100 Appendix B Software updates Open a browser window, go to install...
....hp.com/support, and then select your specific product from the hard drive. Proceed to open the folder on the hard drive that has an .exe extension (for software and driver downloads, type the computer model number in the Search box, press the enter key, and then follow the on -screen instructions. Select the operating system. 5. Follow any software updates, especially system BIOS updates. When the list of the device. 100 Appendix B Software updates Open a browser window, go to install...
Notebook PC User Guide - Windows 7
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... keys adjusting volume 25 audio CD, DVD, or BD controls 25 decrease screen brightness 25 Help and Support 25 increase screen brightness 25 muting speaker sound 25 switching screen image 25 using 25 volume 31 wireless 26 administrator password creating 79 entering 80 managing 79 airport security devices 52 antennas 10 antivirus software 81 applications key, Windows 6 audio devices, connecting external 34 audio features 34 audio functions, checking 34 audio-in (microphone) jack 30 audio-out (headphone) jacks 30 AutoPlay 56 B backing up customized window, toolbar, and menu bar settings...
... keys adjusting volume 25 audio CD, DVD, or BD controls 25 decrease screen brightness 25 Help and Support 25 increase screen brightness 25 muting speaker sound 25 switching screen image 25 using 25 volume 31 wireless 26 administrator password creating 79 entering 80 managing 79 airport security devices 52 antennas 10 antivirus software 81 applications key, Windows 6 audio devices, connecting external 34 audio features 34 audio functions, checking 34 audio-in (microphone) jack 30 audio-out (headphone) jacks 30 AutoPlay 56 B backing up customized window, toolbar, and menu bar settings...
Notebook PC User Guide - Windows 7
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... system recovery 101 function keys, identifying 6 G graphic modes, switching 50 H hard drive external 60 primary, installing 63 secondary, installing 66 hard drive self test 97 HDMI port 35 HDMI port, identifying 8 HDMI, connecting 35 headphone (audio-out) jacks 30 headphones 30 Help and Support key 25 Hibernation exiting 39 initiated during critical battery level 46 initiating 39 high-definition devices, connecting 35 hotkeys description 26 using 26 HP MediaSmart, starting 33 HP Mobile Broadband Module serial number label 12 hubs 68 I icons Connection Manager 13 network...
... system recovery 101 function keys, identifying 6 G graphic modes, switching 50 H hard drive external 60 primary, installing 63 secondary, installing 66 hard drive self test 97 HDMI port 35 HDMI port, identifying 8 HDMI, connecting 35 headphone (audio-out) jacks 30 headphones 30 Help and Support key 25 Hibernation exiting 39 initiated during critical battery level 46 initiating 39 high-definition devices, connecting 35 hotkeys description 26 using 26 HP MediaSmart, starting 33 HP Mobile Broadband Module serial number label 12 hubs 68 I icons Connection Manager 13 network...
Notebook PC User Guide - Windows 7
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service tag 12 SIM 12 wireless certification 12 WLAN 12 LAN Power Saving 96 language support 96 latch, battery release 9 lights caps lock 4 mute 4 power 4 TouchPad 4 volume mute 4 webcam 9 wireless 4 local area network (LAN) cable required 20 connecting cable 20 low battery level 46 M Main menu 96 maintenance Disk Cleanup 61 Disk Defragmenter 61 managing a power-on password 80 managing an administrator password 79 media activity keys 31 media controls, keys 25 memory module inserting 75 removing 74 memory module compartment cover removing 74 replacing 75 memory module compartment, identifying ...
service tag 12 SIM 12 wireless certification 12 WLAN 12 LAN Power Saving 96 language support 96 latch, battery release 9 lights caps lock 4 mute 4 power 4 TouchPad 4 volume mute 4 webcam 9 wireless 4 local area network (LAN) cable required 20 connecting cable 20 low battery level 46 M Main menu 96 maintenance Disk Cleanup 61 Disk Defragmenter 61 managing a power-on password 80 managing an administrator password 79 media activity keys 31 media controls, keys 25 memory module inserting 75 removing 74 memory module compartment cover removing 74 replacing 75 memory module compartment, identifying ...