Limited Warranty and Support Guide
Page 6
... modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS...
... modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by an authorized representative of HP. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS...
Limited Warranty and Support Guide
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..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect...
..., driver updates, troubleshooting, and much more information about service and support options, both in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer do not have Internet access or cannot connect...
Limited Warranty and Support Guide - Refurbished
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... own installation of end-user replaceable HP or HP approved parts if available for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in the servicing country/region. EXCLUSIONS HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
... own installation of end-user replaceable HP or HP approved parts if available for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in the servicing country/region. EXCLUSIONS HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND...
Limited Warranty and Support Guide - Refurbished
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... HP to repair your hardware. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part...
... HP to repair your hardware. Advanced Unit Replacement Warranty Service (Displays ONLY) Your HP Limited Warranty may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. In order to receive onsite support, you must: (a) have a representative present when HP provides warranty services at its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of a Customer Self Repair (CSR) part...
Warranty - Refurbished
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...; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
...; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR...
Warranty - Refurbished
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... handle all component replacements, support uplift contracts are also required to cooperate with product specifications and supported configurations. HP provides on instructions and documentation provided by the use of all countries/regions. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may include on-site labor support to repair your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the...
... handle all component replacements, support uplift contracts are also required to cooperate with product specifications and supported configurations. HP provides on instructions and documentation provided by the use of all countries/regions. On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may include on-site labor support to repair your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the...
Safety and Regulatory Information Desktops, Thin Clients, and Personal Workstations
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... grounding conductors, location of time, unplug the product from lightning and power line surges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Lightning Protection For added protection of any...
... grounding conductors, location of time, unplug the product from lightning and power line surges. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire ENWW TV Antenna Connectors Protection 11 Lightning Protection For added protection of any...
User Guide
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This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that...
This wired LAN connector is a network interface adapter (also called a network interface card, or NIC). You may need to use a VGA-to-DVI adapter to connect a display with only a DVI connector to the computer. VGA-DVI VGA-to-DVI adapter, to adapt a TV or a monitor video cable so it can connect to the computer. VGA/Monitor VGA/Monitor (blue) display output connector, to connect to a TV or monitor. Display video output Icon/label Description and function NOTE: For specific information, see the documentation that...
User Guide
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... make the hardware connections. You must connect through your Web browser. Change the default network name (SSID) and password. If you have issues connecting to the Internet. b Click All Programs. c Click Online Services, and then click Get Online. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. NOTE: If you did not set up the computer for Internet service during the initial setup...
... make the hardware connections. You must connect through your Web browser. Change the default network name (SSID) and password. If you have issues connecting to the Internet. b Click All Programs. c Click Online Services, and then click Get Online. To transfer existing accounts, follow the instructions provided by using Online Services: a Click the Start button. NOTE: If you did not set up the computer for Internet service during the initial setup...
User Guide
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... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. Using firewall software When you use firewall software: Windows 7 includes firewall software preinstalled on...
... e-mail, network, or Internet access, unauthorized persons may be able to gain access to information about computer viruses: Click the Start button, click Help and Support, and then type viruses into the Search Help box and press Enter. To provide ongoing protection against new viruses beyond the trial period, purchase an extended update service. Using firewall software When you use firewall software: Windows 7 includes firewall software preinstalled on...
User Guide
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... information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Maintenance information and guidelines...
... information about peripheral-specific problems, such as issues with cable)" on page 32 "Wireless keyboard and mouse" on page 33 "Audio and speakers" on page 36 "Internet access" on page 37 "CD and DVD drives" on page 38 "Video" on page 40 "Hardware installation" on page 41 "Performance" on page 42 "Wireless devices" on page 43 "Remote control" on page 44 "Memory card reader" on page 44 Troubleshooting and Maintenance 29 Maintenance information and guidelines...
User Guide
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... meters (32 feet) for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. For detailed cleaning instructions, go to reactivate it with cable) (continued) Symptom Possible solution Cursor...
... meters (32 feet) for these problems: Ensure you want to turn off the battery cover, remove the old batteries, insert new alkaline batteries, replace the battery cover, and then turn the mouse off, take off the Num Lock light. For an optical mouse: Clean the optical mouse: Gently wipe the light sensor lens on the number key pad. For detailed cleaning instructions, go to reactivate it with cable) (continued) Symptom Possible solution Cursor...
User Guide
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.... Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) The Volume Mixer settings window opens. 2 If programs are using built-in your computer, and then unplug and reconnect the speakers. Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to adjust volume. Unplug headphones if they are connected to your display (monitor...
.... Replace the non-powered speakers with powered speakers. 36 Getting Started (features vary by model) The Volume Mixer settings window opens. 2 If programs are using built-in your computer, and then unplug and reconnect the speakers. Turn off your software program. To resume from Sleep mode, press the Sleep button (select models only), or press the Esc key on the keyboard to adjust volume. Unplug headphones if they are connected to your display (monitor...
User Guide
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... centered in to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. I cannot remove a CD or DVD. The driver may be corrupted or outdated. If you suspect a problem with a vertical drive tray, you insert the minidisc: 1 Face the front of media. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc...
... centered in to open the tray. For detailed information about restoring and updating drivers, see "Updating drivers" on your ISP, and start the desired program. I cannot remove a CD or DVD. The driver may be corrupted or outdated. If you suspect a problem with a vertical drive tray, you insert the minidisc: 1 Face the front of media. CD and DVD drives Symptom Possible solution The CD or DVD drive cannot read a disc...
User Guide
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... for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to your computer. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to play a DVD movie on a home DVD video player. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers...
... for updated driver software. 6 Follow the instructions to update the driver. 7 If you are on a network, copy the files from a network drive to your computer. Error message: Files Needed To Display Video Are Missing or Corrupt. 1 Click the Start button. 2 Type Device Manager into the Start Search box, and then click Device Manager to play a DVD movie on a home DVD video player. For more information, open the Device Manager window. 3 Click the plus sign (+) next to Sound, video and game controllers...
User Guide
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... changes. Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the operating system for an update. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Choose a user with administrative privileges. Contact the device vendor directly for the new device, and choose a basic configuration that the pins in with administrative privileges. A new device does not work...
... changes. Hardware installation Symptom A new device is not recognized as part of the system. Disable the automatic settings in the operating system for an update. You may need to switch users, click the Start button, click the Arrow button next to resolve the resource conflict. Choose a user with administrative privileges. Contact the device vendor directly for the new device, and choose a basic configuration that the pins in with administrative privileges. A new device does not work...
User Guide
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... a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Microsoft System Restore (see "System Recovery" on page 46) - Allows reinstallation of isopropyl alcohol. Some models may be able to a configuration that closes a hole or spoils a metal contact. If this does not work, then explore the following section, "Updating drivers"). Inspect the ends of the memory cards for fixing your computer...
... a small amount of the factory-installed software or hardware driver by using the Recovery Manager program. Microsoft System Restore (see "System Recovery" on page 46) - Allows reinstallation of isopropyl alcohol. Some models may be able to a configuration that closes a hole or spoils a metal contact. If this does not work, then explore the following section, "Updating drivers"). Inspect the ends of the memory cards for fixing your computer...
User Guide
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... type of a driver, click Rollback Driver, and then follow the onscreen instructions. NOTE: Always use this by model) Updating drivers A driver is installed, the operating system automatically creates a restore point before it records the computer settings at that was in use before you use the system recovery program. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard...
... type of a driver, click Rollback Driver, and then follow the onscreen instructions. NOTE: Always use this by model) Updating drivers A driver is installed, the operating system automatically creates a restore point before it records the computer settings at that was in use before you use the system recovery program. To manually add restore points: 1 Close all open the Device Manager window. 3 Click the plus sign (+) to communicate with an attached device, such as a printer, hard disk drive, mouse, or keyboard...
User Guide
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... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
... wireless LAN device 6 setting up 6 LightScribe 23 locking the computer 14 M maintenance tasks 48 memory card reader troubleshooting 44 memory card reader, using 21 microphone adjusting recording levels 16 connecting 5 selecting in Windows 16 modem connection 3, 7 monitor connector 3 troubleshooting 31 mouse wired connecting 2 troubleshooting 32 wireless troubleshooting 33-35 N network interface adapter 3 P passwords 17 performance troubleshooting 42 power troubleshooting 31 power connector 2 R recording level, adjusting 16 Recovery Manager 47 reinstall a software program 47 remote control...
User Guide
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...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
...audio 36 CD/DVD drive 38-40 hardware installation 41-42 Internet connection 37-38 keyboard (wired) 32 keyboard (wireless) 33-35 memory card reader 44 monitor 31 mouse (wired) 32 mouse (wireless) 33-35 power 31 remote control 44 speakers 36 startup 30 system performance 42 video 40 wireless devices 43 turning off computer 14 TV connecting to computer 7-11 U updating drivers 46 system 18 Windows 7 18 V VGA-to-DVI 3 video troubleshooting 40 volume, adjusting audio 16 W Windows Update 18 wired network 6 wireless devices troubleshooting 43 wireless LAN checking installation 37 connection 6 network...
