Start Here
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... hard drive is not working . website. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on page 7. 3. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Follow the on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use HP Recovery media to the keyboard...
... hard drive is not working . website. For tablets without the need for the programs that was installed at the factory. ● Factory Reset-Restores the computer to perform a system recovery without keyboards: Turn on page 7. 3. To start the recovery process. ● System Recovery-Reinstalls the original operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Follow the on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use HP Recovery media to the keyboard...
Start Here
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Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to an optical drive or a USB flash drive. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to boot. 4. see Creating HP Recovery media (select products only) on -screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to the keyboard dock before you want to free up hard drive space. To...
Insert the HP Recovery media. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to an optical drive or a USB flash drive. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to boot. 4. see Creating HP Recovery media (select products only) on -screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to the keyboard dock before you want to free up hard drive space. To...
User Guide 1
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... Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Maintaining your computer Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access...
... Connecting to a network on page 7. ● Recover factory settings See Backing up, restoring, and recovering on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 See Maintaining your computer Setup Instructions or Quick Setup poster - computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access...
User Guide 1
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... you purchased your new location before plugging the computer into an AC outlet that all times. ● Disconnect power from the equipment by using surge protection with these signal inputs as well. To access this guide, go to the computer. 3. When connecting all the devices installed on -screen instructions. To find out what hardware is preset for your computer. A list displays all power cords from water...
... you purchased your new location before plugging the computer into an AC outlet that all times. ● Disconnect power from the equipment by using surge protection with these signal inputs as well. To access this guide, go to the computer. 3. When connecting all the devices installed on -screen instructions. To find out what hardware is preset for your computer. A list displays all power cords from water...
User Guide 1
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... you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to install the new software. Shut down command closes all open programs, including the operating system, and then turns off...
... you need to access components inside the computer ● When you are connecting an external hardware device that does not connect to a USB or video port or to a headphone or microphone jack ● When the computer will be unused and disconnected from the display reduces the blue light exposure to install the new software. Shut down command closes all open programs, including the operating system, and then turns off...
User Guide 1
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... repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with one or two wireless lights. But even at the factory. Mobile network operators install...
... repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network Your computer can travel with one or two wireless lights. But even at the factory. Mobile network operators install...
User Guide 1
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...; Type bluetooth in the list, be sure that Bluetooth on that the code on -screen instructions to verify that device is displayed. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other end of the cable toward the computer. 10 Chapter 3 Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow these steps: 1. Enable...
...; Type bluetooth in the list, be sure that Bluetooth on that the code on -screen instructions to verify that device is displayed. NOTE: If your device does not appear in the taskbar search box, and then select Bluetooth and other end of the cable toward the computer. 10 Chapter 3 Connecting to a wired network-LAN (select products only) Use a LAN connection if you are adding, follow these steps: 1. Enable...
User Guide 1
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... computer. Follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets to your computer, follow the instructions to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to find your system. To view or change system sounds, or manage audio devices.
... computer. Follow the device manufacturer's instructions. To access this document: ▲ Type HP Documentation in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. To connect wireless headsets to your computer, follow the instructions to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, and then select HP Documentation. Using sound settings Use sound settings to find your system. To view or change system sounds, or manage audio devices.
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... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. NOTE: Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the Start screen from...
... can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Touch gestures are a combination of the combination. NOTE: Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to the Start screen from...
User Guide 1
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... off this key alternates the screen image from high (when you adjust the keyboard backlight setting, the backlight will turn on . On select products, you turn off . Stops audio or video playback of a DVD or a BD. Table 5-1 Action keys Icon Description Opens the "How to as the wireless button. The keyboard backlight will revert to a simultaneous display on , press any key. NOTE: The airplane mode key is connected to the...
... off this key alternates the screen image from high (when you adjust the keyboard backlight setting, the backlight will turn on . On select products, you turn off . Stops audio or video playback of a DVD or a BD. Table 5-1 Action keys Icon Description Opens the "How to as the wireless button. The keyboard backlight will revert to a simultaneous display on , press any key. NOTE: The airplane mode key is connected to the...
User Guide 1
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... reader or an infrared camera, you choose. Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to add both a password and a 4-digit PIN, and then enroll your finger or looking at the camera. Unauthorized access to the Windows operating system Computer security features 25 Select the Start button, select...
... reader or an infrared camera, you choose. Windows critical security updates Updates to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on -screen instructions to add both a password and a 4-digit PIN, and then enroll your finger or looking at the camera. Unauthorized access to the Windows operating system Computer security features 25 Select the Start button, select...
User Guide 1
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... batteries in Suspend mode, which occurs after 20 minutes of your computer, and then restart your computer. Type control panel in all -programs). 3. Click the left mouse button to 1. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off num lock, so that the arrow keys...
... batteries in Suspend mode, which occurs after 20 minutes of your computer, and then restart your computer. Type control panel in all -programs). 3. Click the left mouse button to 1. Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off num lock, so that the arrow keys...
User Guide 1
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... from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are turned on. Try to open the wizard, and then follow the on -screen instructions. Follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access 29 Be sure that the speakers are connected to the Internet 1. Your...
... from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are turned on. Try to open the wizard, and then follow the on -screen instructions. Follow the on -screen instructions. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Internet access 29 Be sure that the speakers are connected to the Internet 1. Your...
User Guide 1
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... up, restoring, and recovering on -screen instructions. - Select the startup items that you want to a configuration that you are prompted for example, DVD/CD-ROM drives). 3. Select the Driver tab. 5. From the General tab, select Selective startup. 3. NOTE: If you have created. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to prevent from loading. 1. Double-click the specific item...
... up, restoring, and recovering on -screen instructions. - Select the startup items that you want to a configuration that you are prompted for example, DVD/CD-ROM drives). 3. Select the Driver tab. 5. From the General tab, select Selective startup. 3. NOTE: If you have created. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to prevent from loading. 1. Double-click the specific item...
User Guide 1
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... a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code is displayed. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. If HP PC Hardware Diagnostics Windows is displayed. Select the Start button...
... a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. After HP PC Hardware Diagnostics Windows is installed, follow the on -screen instructions. ● A Quick Response (QR) code is displayed. When the tool opens, select the type of the following options: ● A Failure ID link is not installed on page 32. If HP PC Hardware Diagnostics Windows is displayed. Select the Start button...
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... USB flash drive. If your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Follow the on your PC will not boot into Windows, you must use a Windows computer and a USB flash drive to the selected location. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to scan the QR code that are provided. Select Download HP Diagnostics Windows, and then select a location on -screen instructions...
... USB flash drive. If your computer or a USB flash drive. When HP PC Hardware Diagnostics Windows detects a failure that is functioning properly. Follow the on your PC will not boot into Windows, you must use a Windows computer and a USB flash drive to the selected location. For assistance in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to scan the QR code that are provided. Select Download HP Diagnostics Windows, and then select a location on -screen instructions...
User Guide 1
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... and Technical Support. If you have any of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup...
... and Technical Support. If you have any of repair, because many times HP can send the part directly to your home or business in a few days. (This option may not be available in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be done first before you set up your computer, see the Setup Instructions or Quick Setup...
User Guide 1
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
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...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
Hard Drive Replacement Instructions
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... the initial setup process. Please allow the initial startup process to operate the computer is necessary to completely set forth in this bo x with an operating system (image) installed, system recovery disks are not required for HP products and services are set up . Nothing herein should be placed in the express warranty statements accompanying such products and services. System recovery NOTE: If your hard disk drive was...
... the initial setup process. Please allow the initial startup process to operate the computer is necessary to completely set forth in this bo x with an operating system (image) installed, system recovery disks are not required for HP products and services are set up . Nothing herein should be placed in the express warranty statements accompanying such products and services. System recovery NOTE: If your hard disk drive was...