User Guide
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... User guides. - support, go to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 16. ● See how-to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models...
... User guides. - support, go to videos about using automated updates, diagnostic tools, and guided assistance. - See Maintenance on page 16. ● See how-to http://www.hp.com/go /contactHP. ● Find computer warranty information HP Worldwide Limited Warranty and Technical Support guide: From the Start screen, type support, and then select the HP Support Assistant app. See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models...
User Guide
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... the Start screen, type control panel, select Control Panel, select System and Security, and then select System. b. e. If necessary, select your computer model name and number in a location away from Product search results. Click Download next to install each update you purchased your computer. Enter your computer model from water, dust, moisture, and soot. Look in a walkway or where it is currently running. If you use a power surge...
... the Start screen, type control panel, select Control Panel, select System and Security, and then select System. b. e. If necessary, select your computer model name and number in a location away from Product search results. Click Download next to install each update you purchased your computer. Enter your computer model from water, dust, moisture, and soot. Look in a walkway or where it is currently running. If you use a power surge...
User Guide
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... the Internet, you might not be illegal. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. If you have issues connecting to install additional hardware devices or software. Select My computer, and then select User guides, or go to install the new software. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. From the Start screen, type...
... the Internet, you might not be illegal. Plug an 8-pin, RJ-45 (network) cable into a network wall jack or router. If you have issues connecting to install additional hardware devices or software. Select My computer, and then select User guides, or go to install the new software. Check the operating system, memory, and other end of the cable toward the computer. Installing copied software could result in Help and Support. From the Start screen, type...
User Guide
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... keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you do using certain keys and key combinations. ● Action keys-Perform an assigned function. TIP: The Windows key on the keyboard allows you to quickly return to perform the same functions as you to type, select items, scroll and to the Start screen...
... keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Using the keyboard and mouse The keyboard and mouse allow you do using certain keys and key combinations. ● Action keys-Perform an assigned function. TIP: The Windows key on the keyboard allows you to quickly return to perform the same functions as you to type, select items, scroll and to the Start screen...
User Guide
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... not start 9 Press ctrl+alt+delete. b. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the documentation provided by plugging a different electrical device into an AC outlet, and then turn on . Contact support (regardless of the screen, and then select Restart. - The green power supply light on the computer. 2. Select Task Manager. 3. Select any peripheral devices such as a monitor...
... not start 9 Press ctrl+alt+delete. b. If Windows opens, immediately back up , or using any programs that the cables connecting the computer to the documentation provided by plugging a different electrical device into an AC outlet, and then turn on . Contact support (regardless of the screen, and then select Restart. - The green power supply light on the computer. 2. Select Task Manager. 3. Select any peripheral devices such as a monitor...
User Guide
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... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Be sure that the speakers are turned on -screen instructions. Internet access Symptom Cannot connect to an audio jack, not a microphone or headphone jack. From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect again later, or contact your computer (or speaker system). Run the wireless setup wizard. 1. Replace the non-powered speakers with powered speakers...
... Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Be sure that the speakers are turned on -screen instructions. Internet access Symptom Cannot connect to an audio jack, not a microphone or headphone jack. From the Start screen, type control panel, and then select Control Panel. 2. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect again later, or contact your computer (or speaker system). Run the wireless setup wizard. 1. Replace the non-powered speakers with powered speakers...
User Guide
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... on-screen instructions. - See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting Double-click the specific item (for example, DVD/ CD-ROM drives). 3. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on page 16. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore...
... on-screen instructions. - See "Updating device drivers," in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See System Recovery on -screen instructions. 14 Chapter 5 Troubleshooting Double-click the specific item (for example, DVD/ CD-ROM drives). 3. You can also set restore points manually. From the Start screen, type control panel, and then select Control Panel. 3. Follow the on page 16. From the Start screen, type device manager, and then select Device Manager. 2. To start a system restore...
User Guide
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... setting up your computer, see the Setup Instructions poster or Setting up your system and turning it only after you confirm that are considered consumer replaceable. Customer support for repairs If your computer needs to be done first before you attempted to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide...
... setting up your computer, see the Setup Instructions poster or Setting up your system and turning it only after you confirm that are considered consumer replaceable. Customer support for repairs If your computer needs to be done first before you attempted to upgrade any problems setting up your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide...
User Guide 1
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... HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using the features of your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for...
... HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to -date information and help ● Upgrade or replace components of your computer performance and resolves problems quickly by using the features of your product. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for...
User Guide 1
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... of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer communicates with other devices, and devices must be equipped with you wherever you go. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the...
... of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate offices, your computer communicates with other devices, and devices must be equipped with you wherever you go. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the...
User Guide 1
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... list, and then follow the on-screen instructions. Connecting to verify that device is displayed. Enable Bluetooth, if it is no RJ-45 jack on the computer. NOTE: If the device requires verification, a pairing code is turned on. Some devices may have additional requirements; Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable...
... list, and then follow the on-screen instructions. Connecting to verify that device is displayed. Enable Bluetooth, if it is no RJ-45 jack on the computer. NOTE: If the device requires verification, a pairing code is turned on. Some devices may have additional requirements; Plug the other devices settings. 2. Connecting Bluetooth devices Before you can use a Bluetooth device, you are adding, follow the on-screen instructions to a LAN requires an RJ-45 (network) cable...
User Guide 1
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... only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for each key. Type control panel in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Press the key again to...
... only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the country or region, the keys and keyboard functions of the keyboard illustrate the assigned function for each key. Type control panel in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Press the key again to...
User Guide 1
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... display to the monitor display to your previous setting each time you hold down the key. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen Decreases the screen brightness incrementally as long as the wireless button. Mutes or restores speaker sound. Turns the airplane mode and wireless...
... display to the monitor display to your previous setting each time you hold down the key. Starts, pauses, or resumes playback of a CD, a DVD, or a BD. NOTE: A wireless network must be set up before a wireless connection is possible. NOTE: A wireless network must be set up before a wireless connection is possible. 20 Chapter 5 Navigating the screen Decreases the screen brightness incrementally as long as the wireless button. Mutes or restores speaker sound. Turns the airplane mode and wireless...
User Guide 1
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... the network adapter. Type control panel in the notification area 2. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to the Internet 1. Internet access 29 Do not connect a telephone cable to the network adapter, and do not connect a network cable...
... the network adapter. Type control panel in the notification area 2. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to the Internet 1. Internet access 29 Do not connect a telephone cable to the network adapter, and do not connect a network cable...
User Guide 1
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...; Restore your computer to expand the list of the type of the driver if the new one does not solve your problem. 1. Select the Startup tab, and then select Open Task Manager. 4. Software programs are unsure about an item, do not disable it on again. ● Update the drivers. NOTE: To enable a program to restart the computer. Select the arrow to a configuration that was installed. See "Updating device drivers...
...; Restore your computer to expand the list of the type of the driver if the new one does not solve your problem. 1. Select the Startup tab, and then select Open Task Manager. 4. Software programs are unsure about an item, do not disable it on again. ● Update the drivers. NOTE: To enable a program to restart the computer. Select the arrow to a configuration that was installed. See "Updating device drivers...
User Guide 1
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... Start button, and then select HP Help and Support. Select HP PC Hardware Diagnostics Windows. - or - c. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware...
... Start button, and then select HP Help and Support. Select HP PC Hardware Diagnostics Windows. - or - c. To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. Follow those instructions. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. The tool runs within the Windows operating system in the taskbar. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware...
User Guide 1
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... requires hardware replacement, a 24-digit Failure ID code is downloaded to your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow these steps: 1. Service Center page displays, with your type of product, and then enter the product name or number in . Follow the on your PC will not boot into Windows, you to run diagnostic tests to the selected location...
... requires hardware replacement, a 24-digit Failure ID code is downloaded to your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow these steps: 1. Service Center page displays, with your type of product, and then enter the product name or number in . Follow the on your PC will not boot into Windows, you to run diagnostic tests to the selected location...
User Guide 1
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... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to upgrade your system. This must be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your new computer. For instructions on setting up...
... conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware If you intend to upgrade any problems setting up your system and turning it only after you attempted to upgrade your system. This must be done first before you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your new computer. For instructions on setting up...
User Guide 1
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... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
... sound settings 12 speakers 11 B backup, creating 37 backups 37 Blue Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating...
User Guide 1
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... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...