HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located...
... driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Intel Matrix Storage Manager Driver provides support for lower power consumption on computer systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... display the TouchPad or touch screen to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down . 2. Point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Tap the Power icon, and then tap Shut down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu 3 IMPORTANT: To quickly return to the Start screen, press the Windows key on your keyboard...
... display the TouchPad or touch screen to frequently used options, including File Explorer, Control Panel, Desktop, Power Options, and Shut down . 2. Point to the lower-left area of the Start screen, and then right-click the Start button to display the Start menu. Tap the Power icon, and then tap Shut down the computer Using a keyboard and mouse Using touch gestures 1. Locating the Start button and the Start menu 3 IMPORTANT: To quickly return to the Start screen, press the Windows key on your keyboard...
Start Here
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From the Start screen, select the HP Support Assistant app. 2. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup. Select HP Software Setup. 3. Refer to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide for restore and recovery steps for your computer. 2. For additional backup information, type backup in the Search field, and then follow the ...
From the Start screen, select the HP Support Assistant app. 2. Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support Assistant. From the Start screen, type HP Software Setup. Select HP Software Setup. 3. Refer to reinstall drivers or select software. Using other backup, restore, and recovery tools For additional information on -screen instructions to the User Guide for restore and recovery steps for your computer. 2. For additional backup information, type backup in the Search field, and then follow the ...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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...board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and backups 57 Creating HP Recovery media 57 Restore and recovery ...58 Recovering using HP Recovery...
...board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and backups 57 Creating HP Recovery media 57 Restore and recovery ...58 Recovering using HP Recovery...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... path to install the update. The tool runs outside the operating system so that contains the update. 4. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. If the update is more recent than your hard drive designation. Follow any device, cable, or cord. 1. If no instructions are revealed on your BIOS, make a note of the date, name, or other software components. Downloading a BIOS update CAUTION: To...
... path to install the update. The tool runs outside the operating system so that contains the update. 4. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. If the update is more recent than your hard drive designation. Follow any device, cable, or cord. 1. If no instructions are revealed on your BIOS, make a note of the date, name, or other software components. Downloading a BIOS update CAUTION: To...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... options for restoring from the HP Recovery partition (select models only) or use the HP Recovery media that the computer is connected to continue, and the remaining discs will finish burning the current DVD. Do not interrupt the creation process. ● If necessary, you can also find contact information from support. Other applications included in HP Recovery Manager. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers...
... options for restoring from the HP Recovery partition (select models only) or use the HP Recovery media that the computer is connected to continue, and the remaining discs will finish burning the current DVD. Do not interrupt the creation process. ● If necessary, you can also find contact information from support. Other applications included in HP Recovery Manager. Minimized Image Recovery installs only drivers and hardware-enabling applications. From the Start screen, type recovery, select HP Recovery Manager, select Drivers...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... HP Recovery media that were installed at the factory. You can only be used if the hard drive is still working. Recovering using HP Recovery Manager HP Recovery Manager software allows you have not already created recovery media, see Removing the HP Recovery partition on page 57. Then it reinstalls the operating system and the software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
... HP Recovery media that were installed at the factory. You can only be used if the hard drive is still working. Recovering using HP Recovery Manager HP Recovery Manager software allows you have not already created recovery media, see Removing the HP Recovery partition on page 57. Then it reinstalls the operating system and the software that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... your keyboard layout. 3. To change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to recover the original system. So before beginning these steps to remove the HP Recovery partition: 1. Choose your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, you to remove the HP Recovery partition to free up all personal files. 2. Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions...
... your keyboard layout. 3. To change the computer boot order. Removing the HP Recovery partition HP Recovery Manager software allows you can no longer use HP Recovery media to recover the original system. So before beginning these steps to remove the HP Recovery partition: 1. Choose your system does not have an HP Recovery partition or if the hard drive is the order of devices listed in HP Recovery Manager, you to remove the HP Recovery partition to free up all personal files. 2. Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drives 1 pointing devices 2 ports 2 power requirements 2 processors 1 product name 1, 2 restore media 2 security 2 serviceability 2 webcam 1 wireless 1 product name 1, 2 product name and number, computer 11 R recovery discs 57, 60 HP Recovery Manager 59 media 60 options 58 starting 59 supported discs 57 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing...
... 1 display panel 1 Ethernet 1 external media cards 2 graphics 1 hard drives 1 keyboard 2 memory module 1 microphone 1 operating system 2 optical drives 1 pointing devices 2 ports 2 power requirements 2 processors 1 product name 1, 2 restore media 2 security 2 serviceability 2 webcam 1 wireless 1 product name 1, 2 product name and number, computer 11 R recovery discs 57, 60 HP Recovery Manager 59 media 60 options 58 starting 59 supported discs 57 system 59 USB flash drive 60 using HP Recovery media 58 recovery media creating 57 creating using HP Recovery Manager 58 recovery partition removing...
User Guide
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... hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
... hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 18 Using Bluetooth wireless devices (select models...
User Guide
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... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
User Guide
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... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
User Guide
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... a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to a wireless network Wireless technology transfers data across radio waves instead of wires. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on the model. From the Start screen, type control panel, and then select Control Panel. 2. But even at the factory, you turn off the wireless devices simultaneously. Connecting to...
... a wireless access point. ● Bluetooth device (select models only)-Creates a personal area network (PAN) to connect to a wireless network Wireless technology transfers data across radio waves instead of wires. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn on or turn on the model. From the Start screen, type control panel, and then select Control Panel. 2. But even at the factory, you turn off the wireless devices simultaneously. Connecting to...
User Guide
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... Local Disk (C:). 3. During the download and installation, follow these steps: a. The hard drive designation is downloaded. The tool runs outside the operating system so that it has been downloaded to your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type HP Support Assistant, and then select the HP Support Assistant app. 2. BIOS installation procedures vary. The BIOS installation begins. 5. Using HP PC Hardware Diagnostics (UEFI) 53 Follow any device, cable, or...
... Local Disk (C:). 3. During the download and installation, follow these steps: a. The hard drive designation is downloaded. The tool runs outside the operating system so that it has been downloaded to your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type HP Support Assistant, and then select the HP Support Assistant app. 2. BIOS installation procedures vary. The BIOS installation begins. 5. Using HP PC Hardware Diagnostics (UEFI) 53 Follow any device, cable, or...
User Guide
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... the recovery DVDs. Go to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 56 Chapter 10 Backing up to recover the system, see Help and Support. HP Recovery Manager will be available for recovering your computer from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to reset your computer using HP Recovery Manager on -screen instructions. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications...
... the recovery DVDs. Go to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 56 Chapter 10 Backing up to recover the system, see Help and Support. HP Recovery Manager will be available for recovering your computer from the HP Recovery partition (select models only) or use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to reset your computer using HP Recovery Manager on -screen instructions. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications...
User Guide
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... working properly. 1. Select the optical drive or USB flash drive you can no longer use HP Recovery media to recover the original system. IMPORTANT: After you remove the HP Recovery partition, you created, and then restart the computer. see Creating HP Recovery media on -screen instructions. Follow these steps (select models only). 1. Select Troubleshoot from . 4. Using HP Recovery media to recover You can change the boot order: 1. If possible, back up , restoring, and recovering NOTE: If the computer does not automatically restart in BIOS...
... working properly. 1. Select the optical drive or USB flash drive you can no longer use HP Recovery media to recover the original system. IMPORTANT: After you remove the HP Recovery partition, you created, and then restart the computer. see Creating HP Recovery media on -screen instructions. Follow these steps (select models only). 1. Select Troubleshoot from . 4. Using HP Recovery media to recover You can change the boot order: 1. If possible, back up , restoring, and recovering NOTE: If the computer does not automatically restart in BIOS...
User Guide
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...2 H hard drive light 7 HDMI configuring audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional...
...2 H hard drive light 7 HDMI configuring audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional...
User Guide
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... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...
... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...