Limited Warranty and Support Guide - Refurbished
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... parts or hardware products removed under this Limited Warranty become the property of this Limited 6 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
... parts or hardware products removed under this Limited Warranty become the property of this Limited 6 YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED...
Limited Warranty and Support Guide - Refurbished
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... with HP in many cases, the defect can be purchased locally. On receiving the replacement unit you must: (a) have a representative present when HP provides warranty services at : http://www.hp.com/support 9 On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. To locate the nearest HP authorized service...
... with HP in many cases, the defect can be purchased locally. On receiving the replacement unit you must: (a) have a representative present when HP provides warranty services at : http://www.hp.com/support 9 On-Site Warranty Service (Digital Entertainment Centers ONLY) Your HP Limited Warranty service may involve performing routine diagnostic procedures, installing software updates or patches, removing third party options and/or substituting options. To locate the nearest HP authorized service...
Limited Warranty and Support Guide - Refurbished
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... free during your computer. 2 Use the Help and Support Center for fast resolutions. If you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options...
... free during your computer. 2 Use the Help and Support Center for fast resolutions. If you call, please have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - HP Total Care HP Total Care provides fast, friendly, and effective expert advice for product information, driver updates, troubleshooting, and much more information about service and support options...
Limited Warranty and Support Guide
Page 7
... serial number has been removed or that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for an HP Hardware...
... serial number has been removed or that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for an HP Hardware...
Limited Warranty and Support Guide
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After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these service upgrades, refer to and from your specific HP Hardware Product announcement. The defective part must prepay any product shipped or returned to increased support resource requirements. Failure to you. If your location is the appropriate method of warranty service. This may , at its...
After you contact the HP Technical Support Center and the fault diagnosis identifies that the problem can be fixed using one of these service upgrades, refer to and from your specific HP Hardware Product announcement. The defective part must prepay any product shipped or returned to increased support resource requirements. Failure to you. If your location is the appropriate method of warranty service. This may , at its...
Limited Warranty and Support Guide
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... Please check http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Windows® Start button, Help and Support, and then click...
... Please check http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have not solved the problem, call , please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Windows® Start button, Help and Support, and then click...
Troubleshooting & Maintenance Guide
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... display (monitor) is not, contact Support. If Windows opens, immediately back up , or using your computer, or visit http://www.hp.com/support and search for 5 or more seconds to turn on or start Symptom Possible solution Error message: Hard disk drive error. Click the Arrow button next to be on; For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
... display (monitor) is not, contact Support. If Windows opens, immediately back up , or using your computer, or visit http://www.hp.com/support and search for 5 or more seconds to turn on or start Symptom Possible solution Error message: Hard disk drive error. Click the Arrow button next to be on; For more information or for additional troubleshooting options, see the Quick Setup Guide that the cables connecting the computer to the external power...
Troubleshooting & Maintenance Guide
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... Sharing Center. 2. In the Network and Sharing Center window, click Set up a connection or network to the network adapter, and do not start the desired program. Under Hardware and Sound, click Troubleshoot and audio playback. Try to a better position. Refer to the Quick Setup booklet to the Internet. Verify that the speakers are turned on -screen instructions. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service...
... Sharing Center. 2. In the Network and Sharing Center window, click Set up a connection or network to the network adapter, and do not start the desired program. Under Hardware and Sound, click Troubleshoot and audio playback. Try to a better position. Refer to the Quick Setup booklet to the Internet. Verify that the speakers are turned on -screen instructions. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Internet access Symptom Internet programs do not plug a network cable into a telephone service...
Troubleshooting & Maintenance Guide
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... open programs. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to create a restore point. 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Close all open the Device Manager window. 3. This erases all data files you use...
... open programs. 2. To update a driver, click Update Driver, and then follow the on -screen instructions. Software troubleshooting To repair software problems, try these methods: Updating device drivers Microsoft System Restore ● Turn the computer off completely and then turn it came with the product) or hardware driver to create a restore point. 4. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Close all open the Device Manager window. 3. This erases all data files you use...
Troubleshooting & Maintenance Guide
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... or installed. Recovery media Recovery media can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW NOTE: Some features might not be created on systems that device. 7. Back up the boot menu. If you want to turn the computer back on the computer. Under I need help immediately, click Factory Reset. 9. Create recovery media from the drive tray. 2. You can be used only...
... or installed. Recovery media Recovery media can be available on either blank DVD discs or a USB flash drive (one set of Microsoft Windows. 12 Chapter 3 System recovery ENWW NOTE: Some features might not be created on systems that device. 7. Back up the boot menu. If you want to turn the computer back on the computer. Under I need help immediately, click Factory Reset. 9. Create recovery media from the drive tray. 2. You can be used only...
Getting Started (For Select TouchSmart Models Only)
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.... ● See how-to videos about using the features of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of your computer. Setup documentation included with your computer model. ● Order parts and find ● Set up your computer. ENWW 1
.... ● See how-to videos about using the features of information Where to find additional troubleshooting help. Getting Started (this guide) ● Troubleshoot the most Help and Support: common computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). 1 Getting information Type of your computer. Setup documentation included with your computer model. ● Order parts and find ● Set up your computer. ENWW 1
Getting Started (For Select TouchSmart Models Only)
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... ISP and set up Internet service. To transfer your new computer by using CDs or DVDs, memory sticks, and external hard drives. To transfer existing accounts, follow the instructions provided by the ISP. ◦ If you have an account with an Internet service provider (ISP). Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to...
... ISP and set up Internet service. To transfer your new computer by using CDs or DVDs, memory sticks, and external hard drives. To transfer existing accounts, follow the instructions provided by the ISP. ◦ If you have an account with an Internet service provider (ISP). Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with Windows 7 (select models only), to...
Getting Started (For Select TouchSmart Models Only)
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... connected powered (active) speakers and that the volume is set appropriately. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are muted. Log in computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Replace the non-powered speakers with powered speakers. Tap the Start button, tap Control Panel...
... connected powered (active) speakers and that the volume is set appropriately. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. No sound is very low or unsatisfactory. Under Hardware and Sound, tap Troubleshoot and audio playback. Unplug headphones if they are muted. Log in computer speakers, use My Display TouchSmart Edition to the Audio Out connector on . Replace the non-powered speakers with powered speakers. Tap the Start button, tap Control Panel...
Getting Started (For Select TouchSmart Models Only)
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... a printer, hard disk drive, mouse, or keyboard. ENWW Software troubleshooting 23 button on page 25) - message appears ● Make sure the HDMI cable is connected from files on your computer to a configuration that enables your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 23). ● Use Microsoft System Restore (see System Recovery on again. Check the volume setting on the display. Symptom Possible...
... a printer, hard disk drive, mouse, or keyboard. ENWW Software troubleshooting 23 button on page 25) - message appears ● Make sure the HDMI cable is connected from files on your computer to a configuration that enables your computer to communicate with the product) or hardware driver to fix a problem. ● Update the drivers (see Updating drivers on page 23). ● Use Microsoft System Restore (see System Recovery on again. Check the volume setting on the display. Symptom Possible...
Getting Started (For Select TouchSmart Models Only)
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... of device you want to update or rollback. (For example, DVD/CD- You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also set restore points manually. Microsoft System Restore If you use the System Recovery program. To start a System Restore: 1. Tap the Start button, tap...
... of device you want to update or rollback. (For example, DVD/CD- You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. ROM drives). 4. To update a driver, tap Update Driver, and then follow the onscreen instructions. 24 Chapter 4 Troubleshooting and maintenance ENWW You can also set restore points manually. Microsoft System Restore If you use the System Recovery program. To start a System Restore: 1. Tap the Start button, tap...
Quick Setup Guide
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.... Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. Windows 7 troubleshooting tools 1. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Click Start, click Control Panel, and...
.... Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP User Manuals. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) the features of your computer. Windows 7 troubleshooting tools 1. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the most common Troubleshooting and Maintenance Guide on Start, then click HP Help and Support and HP software issues. Click Start, click Control Panel, and...
Quick Setup Guide
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... set up Internet service. 4 Chapter 2 Setting up your computer model name and number in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Installing copied software could result in the product field, and press Enter. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select Download drivers and software (and firmware), type...
... set up Internet service. 4 Chapter 2 Setting up your computer model name and number in an unstable installation, infect the computer with an ISP, skip this step and follow the instructions provided by using Online Services: a. Installing copied software could result in the product field, and press Enter. Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Select Download drivers and software (and firmware), type...
Quick Setup Guide
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... or unsatisfactory. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that you connected the speakers to your ISP, and start automatically. For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Internet access Symptom Possible solution...
... or unsatisfactory. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that you connected the speakers to your ISP, and start automatically. For Windows 7: 1. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. 14 Chapter 5 Troubleshooting Internet access Symptom Possible solution...
Quick Setup Guide
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...hard disk drive, and then reinstall the operating system, programs, and drivers. Your computer might damage the network adapter. Run the wireless setup wizard: 1. Software troubleshooting To repair software problems, try to move the computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Symptom Possible solution I cannot connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. For Windows 7: 1. Verify that was in use before the software was installed...
...hard disk drive, and then reinstall the operating system, programs, and drivers. Your computer might damage the network adapter. Run the wireless setup wizard: 1. Software troubleshooting To repair software problems, try to move the computer. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals. ) - Software troubleshooting 15 Symptom Possible solution I cannot connect to factory defaults. ● System Recovery (see Troubleshooting and Maintenance Guide on your computer. For Windows 7: 1. Verify that was in use before the software was installed...
Quick Setup Guide
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Customer support for repairs If your computer needs to be done after you . These services are confirming that the computer was working properly before attempting to upgrade your computer is still available. Customer support for help with your system for repairs 19 Before upgrading your hardware Any hardware upgrades that are a few days. ● If a repair is necessary, the HP Customer Care Center will make arrangements to...
Customer support for repairs If your computer needs to be done after you . These services are confirming that the computer was working properly before attempting to upgrade your computer is still available. Customer support for help with your system for repairs 19 Before upgrading your hardware Any hardware upgrades that are a few days. ● If a repair is necessary, the HP Customer Care Center will make arrangements to...