Setup Guide
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... device for wireless communication (optional) Required information 19 Understanding 802.11 wireless network settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24...
... device for wireless communication (optional) Required information 19 Understanding 802.11 wireless network settings 19 Set up the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24...
Setup Guide
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... the device software is set up the Direct Digital Filing feature (optional). Click the HP Photosmart Studio icon in the lower-right corner of the glass. For more than one HP device installed, select the appropriate tab for the software. 4. Register the device If ...Color. On the Windows desktop, double-click the HP Photosmart software icon. 2. The device makes a copy of the document. 9. Place the first page of the document. Finding more information For information about using the device and troubleshooting, see "Solving installation problems" on page 22....
... the device software is set up the Direct Digital Filing feature (optional). Click the HP Photosmart Studio icon in the lower-right corner of the glass. For more than one HP device installed, select the appropriate tab for the software. 4. Register the device If ...Color. On the Windows desktop, double-click the HP Photosmart software icon. 2. The device makes a copy of the document. 9. Place the first page of the document. Finding more information For information about using the device and troubleshooting, see "Solving installation problems" on page 22....
Setup Guide
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...numbers or groups of the test on how to fix the problem and rerun the test. For additional troubleshooting information, see "Solving fax problems (optional)" on the EWS, see the onscreen user guide on the...press OK. Type the name using the numeric keypad, and then press OK. • To delete one of the device and to an unused entry number, or type a number on how to fix ... also configure these settings from the embedded Web server (EWS). Use these tools from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. To set the fax header, country/ region, and date...
...numbers or groups of the test on how to fix the problem and rerun the test. For additional troubleshooting information, see "Solving fax problems (optional)" on the EWS, see the onscreen user guide on the...press OK. Type the name using the numeric keypad, and then press OK. • To delete one of the device and to an unused entry number, or type a number on how to fix ... also configure these settings from the embedded Web server (EWS). Use these tools from Solution Center (Windows) or HP Device Manager (Mac OS) at a later time. To set the fax header, country/ region, and date...
Setup Guide
Page 22
...whenever the speed-dial is used whenever this format: \\mypc\sharedfolder. Click Add. The entry is usually written in one of these formats: Bob, BOBSPC\Bob, BOBDOMAIN\Bob • Personal Identification Number (PIN): You can enter the ... the speed-dial. Click the Settings tab. 4. In addition, you can assign an optional PIN to the allin-one in the Web browser window. 3. After you press the Digital Filing button. • Network Path: The network path...The connection might take some time, depending on to the desired speed-dial. NOTE: Check troubleshooting for the speed-dial. 4.
...whenever the speed-dial is used whenever this format: \\mypc\sharedfolder. Click Add. The entry is usually written in one of these formats: Bob, BOBSPC\Bob, BOBDOMAIN\Bob • Personal Identification Number (PIN): You can enter the ... the speed-dial. Click the Settings tab. 4. In addition, you can assign an optional PIN to the allin-one in the Web browser window. 3. After you press the Digital Filing button. • Network Path: The network path...The connection might take some time, depending on to the desired speed-dial. NOTE: Check troubleshooting for the speed-dial. 4.
Setup Guide
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... Check the device • Make sure that all covers are firmly installed in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on , it takes approximately 45 seconds to the .... • If you type, make sure that the computer meets at www.hp.com/support. For more information, see the onscreen user guide on . Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation....
... Check the device • Make sure that all covers are firmly installed in their correct, colorcoded slot. Press down firmly on each one of the supported operating systems. For more information, see "Self-test diagnostic page" on , it takes approximately 45 seconds to the .... • If you type, make sure that the computer meets at www.hp.com/support. For more information, see the onscreen user guide on . Solving installation problems This section provides troubleshooting suggestions for some of the most common issues associated with hardware and software installation....
Setup Guide
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...IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. Or Right-click the device icon, click Run as a conflict with a personal firewall) by doing so. Solving wireless ...to the correct wireless profile. NOTE: After correcting any differences. Do one or more information, see the onscreen user guide on the Network configuration page. 6) Click OK twice to a given network. General network troubleshooting • If you are unable to install the device software, verify ...
...IP address: 1) Print the device's Network configuration page. 2) From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes. Or Right-click the device icon, click Run as a conflict with a personal firewall) by doing so. Solving wireless ...to the correct wireless profile. NOTE: After correcting any differences. Do one or more information, see the onscreen user guide on the Network configuration page. 6) Click OK twice to a given network. General network troubleshooting • If you are unable to install the device software, verify ...
Setup Guide
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... to the folder. Solving Direct Digital Filing problems (optional) Unable to scan to a wireless access point (WAP)" on page 24. • One of accepted MAC addresses. For more 24 Troubleshooting For more information, see "Reset network configuration settings" on the server. See "Add hardware addresses to network folder NOTE: The Direct Digital...
... to the folder. Solving Direct Digital Filing problems (optional) Unable to scan to a wireless access point (WAP)" on page 24. • One of accepted MAC addresses. For more 24 Troubleshooting For more information, see "Reset network configuration settings" on the server. See "Add hardware addresses to network folder NOTE: The Direct Digital...
Setup Guide
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...Connect the device to the line and listen for digital phones. Phone lines with the device. For example, you cannot use the phone cord that one end of the phone cord is off and try sending or receiving a fax. If you hear noise, turn Error Correction Mode (ECM) off the... hear a normal-sounding dial tone, it might be a phone line set to the telephone wall jack. To check if your country/region. 26 Troubleshooting If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the device directly to the correct switch type for possible solutions...
...Connect the device to the line and listen for digital phones. Phone lines with the device. For example, you cannot use the phone cord that one end of the phone cord is off and try sending or receiving a fax. If you hear noise, turn Error Correction Mode (ECM) off the... hear a normal-sounding dial tone, it might be a phone line set to the telephone wall jack. To check if your country/region. 26 Troubleshooting If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the device directly to the correct switch type for possible solutions...
Setup Guide
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...type the IP address that has been assigned to it quickly in the future. 28 Troubleshooting No special software needs to call HP, print the Self-test diagnostic page before calling. After you open the embedded Web ... the device is loaded on a network server. To open and use the Network configuration page to help troubleshoot device problems, and to view the network settings for the device. The Self-test diagnostic page also contains.... An embedded Web server (EWS) resides on a hardware product (such as a printer) or in which Web programs can run on your computer.
...type the IP address that has been assigned to it quickly in the future. 28 Troubleshooting No special software needs to call HP, print the Self-test diagnostic page before calling. After you open the embedded Web ... the device is loaded on a network server. To open and use the Network configuration page to help troubleshoot device problems, and to view the network settings for the device. The Self-test diagnostic page also contains.... An embedded Web server (EWS) resides on a hardware product (such as a printer) or in which Web programs can run on your computer.
User Guide
Page 4
... in -One. 2. Read and understand all material mentioning or referencing the derived work. Observe all material mentioning or referencing this software or this function. If the product does not operate normally, see Recycling. For more information, see Maintain and troubleshoot. 9. HP shall not... be construed as "derived from the RSA Data Security, Inc. All rights reserved. License is not lawful in the scanner (< 1.5 mg) For recycling information, contact http://www.hp.com/go/recycle, local authorities,...
... in -One. 2. Read and understand all material mentioning or referencing the derived work. Observe all material mentioning or referencing this software or this function. If the product does not operate normally, see Recycling. For more information, see Maintain and troubleshoot. 9. HP shall not... be construed as "derived from the RSA Data Security, Inc. All rights reserved. License is not lawful in the scanner (< 1.5 mg) For recycling information, contact http://www.hp.com/go/recycle, local authorities,...
User Guide
Page 10
10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page ... cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is...
10 Maintain and troubleshoot Supported ink cartridges ...143 Replace the ink cartridges ...144 Maintain the printheads ...145 To check printhead health 145 To print the print quality diagnostic page ... cartridges ...152 Store printheads ...152 Clean the device ...152 Clean the scanner glass 153 Clean the automatic document feeder (ADF 153 Clean the exterior ...157 Troubleshooting tips and resources 157 Solve printing problems ...158 The device shuts down unexpectedly 158 Error message appears on control-panel display 158 The device is...
User Guide
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...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
...The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network ... Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199...
User Guide
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... the device. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for wireless printing. HP Printer Utility (Mac OS) Contains tools to maintenance services. Toolbox (Microsoft® Windows®) Provides information about printhead health and access... and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for the product • Accessibility • Understand the HP All-in this guide from the Web site. The HP Printer Utility is ...
... the device. Embedded Web server (network connection) Allows you to resolve problems. • Find other resources for wireless printing. HP Printer Utility (Mac OS) Contains tools to maintenance services. Toolbox (Microsoft® Windows®) Provides information about printhead health and access... and further troubleshooting resources that are not included in -One parts Find other resources for the product You can also configure settings for the product • Accessibility • Understand the HP All-in this guide from the Web site. The HP Printer Utility is ...
User Guide
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...89 NOTE: It is not recommended that you assign a static IP address to the device. For more information, see Troubleshooting tips and resources. However, a static IP address might resolve certain setup and printing problems, such as a conflict ... Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the ...Manual IP and enter the static IP address. Toolbox (Windows) HP Printer Utility (Mac OS) to perform.
...89 NOTE: It is not recommended that you assign a static IP address to the device. For more information, see Troubleshooting tips and resources. However, a static IP address might resolve certain setup and printing problems, such as a conflict ... Perform device maintenance tasks: Click the Services tab. • Change tray settings: Click Paper Handling from the Printer Settings panel. • Perform device maintenance tasks: Open the Information and Support panel, and then click the ...Manual IP and enter the static IP address. Toolbox (Windows) HP Printer Utility (Mac OS) to perform.
User Guide
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... of the problem, as well as TCP/IP address, router, and subnet mask. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. To open the Network Printer Setup Utility 1. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. A message appears on the Instant Support page to start diagnosing the...
... of the problem, as well as TCP/IP address, router, and subnet mask. HP Instant Support checks the computer, and a list of Web-based troubleshooting tools. To open the Network Printer Setup Utility 1. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. A message appears on the Instant Support page to start diagnosing the...
User Guide
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... and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of...
... and follow the onscreen instructions. • Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to : • View current device information, ink cartridge status, and printhead health status • Help troubleshoot problems • Verify installation of optional accessories, such as the amount of...
User Guide
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...the current SNMP settings and status, including the community name settings. 98 Configure and manage You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling. SNMP: Shows information about the active Bluetooth..., authentication type, and signal strength. 4. Chapter 9 Understand the network configuration page If the device is connected to a network, you need to call HP, it is often useful to view the network settings for the device. Network Configuration Page 1.
...the current SNMP settings and status, including the community name settings. 98 Configure and manage You can use the network configuration page to help troubleshoot network connectivity problems. If you can print a network configuration page to print this page before calling. SNMP: Shows information about the active Bluetooth..., authentication type, and signal strength. 4. Chapter 9 Understand the network configuration page If the device is connected to a network, you need to call HP, it is often useful to view the network settings for the device. Network Configuration Page 1.
User Guide
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...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by country/region...Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
...Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used in the printing process in a number of ink cartridges varies by country/region...Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Clean the device • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy ...
User Guide
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... of time. Press down firmly on the cartridge to view this information (see Use device management tools. Close the ink cartridge cover. 144 Maintain and troubleshoot NOTE: The ink levels shown are an estimate only. Align the cartridge with your thumb and forefinger and pulling it right away. To replace the... the ink cartridges You can also print the self-test diagnostic page to ensure proper contact. 5. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
... of time. Press down firmly on the cartridge to view this information (see Use device management tools. Close the ink cartridge cover. 144 Maintain and troubleshoot NOTE: The ink levels shown are an estimate only. Align the cartridge with your thumb and forefinger and pulling it right away. To replace the... the ink cartridges You can also print the self-test diagnostic page to ensure proper contact. 5. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
User Guide
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...click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern ... calibrate the linefeed. Chapter 10 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the Information and Support panel. 146 Maintain and troubleshoot However, if the appearance of the...
...click Run Diagnostic. • Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions. • HP Printer Utility (Mac OS): Click Align from the trays and duplexer, the ink level information, and the printhead health status. 2 Test Pattern ... calibrate the linefeed. Chapter 10 1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the Information and Support panel. 146 Maintain and troubleshoot However, if the appearance of the...