Getting Started Guide
Page 24
...software). not blinking. When the printer is first • Make sure that the power source is working • Make sure paper is on your computer after you are closed . software CD in the • If the computer cannot recognize the HP Windows Device Manager. If you need ...more help with blinking. power adapter are securely connected • Make sure that any cords and cables that you might have not been disabled in the CD drive, inspect the HP software CD for damage. drivers have while setting ...
...software). not blinking. When the printer is first • Make sure that the power source is working • Make sure paper is on your computer after you are closed . software CD in the • If the computer cannot recognize the HP Windows Device Manager. If you need ...more help with blinking. power adapter are securely connected • Make sure that any cords and cables that you might have not been disabled in the CD drive, inspect the HP software CD for damage. drivers have while setting ...
User Guide
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... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
... firewall software is blocking communication 154 Step 4: Make sure the printer is online and ready 154 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 155 Step 6: Make sure the HP Network Devices Support service is running (Windows only)...155 Step 7: Add hardware addresses to a wireless access point...
User Guide
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...to provide the following web site: https://launchpad.net/hplip. You can also obtain support from the HP Customer Care Center. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. •... problems. For more information, see Printer management tools. For the most current HP list of the printer) HP support 81 Click Ask a question to the HP Web site at www.hp.com/ support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide...
...to provide the following web site: https://launchpad.net/hplip. You can also obtain support from the HP Customer Care Center. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. •... problems. For more information, see Printer management tools. For the most current HP list of the printer) HP support 81 Click Ask a question to the HP Web site at www.hp.com/ support. Different rates may obtain assistance from the HP printer software (Windows) or HP Utility (Mac OS X), which provide...
User Guide
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... Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer completes the current operation • Solution 6: Remove all paper from the input tray before loading the envelopes. Cause: Printing a borderless image from a non-HP software application produced ... results Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that have clasps or windows. Solutions are listed in the rollers. Cause: A stack of envelope was loaded incorrectly. If this did not solve...
... Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the printer completes the current operation • Solution 6: Remove all paper from the input tray before loading the envelopes. Cause: Printing a borderless image from a non-HP software application produced ... results Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that have clasps or windows. Solutions are listed in the rollers. Cause: A stack of envelope was loaded incorrectly. If this did not solve...
User Guide
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..., try the next solution. Solution 5: Wait until the printer completes the current operation Solution: If the printer is delayed until the printer completes the current task. Cause: The status of your software application. Print troubleshooting 89 To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. •...
..., try the next solution. Solution 5: Wait until the printer completes the current operation Solution: If the printer is delayed until the printer completes the current task. Cause: The status of your software application. Print troubleshooting 89 To check the printer driver status • Windows: In the HP printer software, click Printer Actions, and then click See What's Printing. •...
User Guide
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..., perform one or more information, see Understand the network configuration page. Print the printer's network configuration page 2. Click OK twice to the computer and the printer are secure... match printer IP address (Windows) General network troubleshooting If you are different, change the IP address in the installation program. Compare the IP address listed in the printer driver match the printer IP... assign the printer with a static IP address, you are unable to connect the printer to install the HP software that are using a computer running Windows • The printer is turned...
..., perform one or more information, see Understand the network configuration page. Print the printer's network configuration page 2. Click OK twice to the computer and the printer are secure... match printer IP address (Windows) General network troubleshooting If you are different, change the IP address in the installation program. Compare the IP address listed in the printer driver match the printer IP... assign the printer with a static IP address, you are unable to connect the printer to install the HP software that are using a computer running Windows • The printer is turned...
User Guide
Page 156
...one that your wireless computer could be a problem with your computer.) 2. c. For more information, see the documentation that blinks. Usually there are on and another that came with the router, the Ethernet cable, or your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows... only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware ...
...one that your wireless computer could be a problem with your computer.) 2. c. For more information, see the documentation that blinks. Usually there are on and another that came with the router, the Ethernet cable, or your computer. Chapter 8 • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows... only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Step 7: Add hardware ...
User Guide
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... Set as Default Printer. If the printer is running (Windows only) To restart the HP Network Device Support service 1. On the Ports tab, look for additional troubleshooting help. Double-click Services and Applications, and then click Services. Right-click the printer icon for the version of the printer driver that is more than one of the printer driver in the...
... Set as Default Printer. If the printer is running (Windows only) To restart the HP Network Device Support service 1. On the Ports tab, look for additional troubleshooting help. Double-click Services and Applications, and then click Services. Right-click the printer icon for the version of the printer driver that is more than one of the printer driver in the...
User Guide
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.... Troubleshoot installation issues 161 • In the Windows Device Manager, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. ◦ Click Start, then click Printers or Printers and Faxes. - Restart your operating system. • Before installing HP software, make sure it matches the IP...
.... Troubleshoot installation issues 161 • In the Windows Device Manager, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. ◦ Click Start, then click Printers or Printers and Faxes. - Restart your operating system. • Before installing HP software, make sure it matches the IP...
User Guide
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..., continue trying the remaining solutions until the issue is seated firmly in the printer. 236 Errors (Windows) Slide the ink cartridge into the empty slot until the print carriage stops moving...cartridge Replace the indicated ink cartridge. If the problem persists after you replace the cartridge, contact HP support. If the problem persists, try the next solution. Remove the cartridge and place it ... the front of the moisture. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot. Solution 2: Install the ink cartridges...
..., continue trying the remaining solutions until the issue is seated firmly in the printer. 236 Errors (Windows) Slide the ink cartridge into the empty slot until the print carriage stops moving...cartridge Replace the indicated ink cartridge. If the problem persists after you replace the cartridge, contact HP support. If the problem persists, try the next solution. Remove the cartridge and place it ... the front of the moisture. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the slot. Solution 2: Install the ink cartridges...
User Guide
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...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
...86 troubleshoot 86 troubleshooting 87 vertical streaks 110 Print borderless Mac OS 39 Windows 39 Print brochures print 34 print driver warranty 168 Print envelope 34 Print envelopes Mac OS 35 Print photos Mac OS 35 Windows 35 print quality smeared ink 99 print quality report 114 print settings ...print quality 98 print-carriage access door, locating 11 printer no response 88 printer control panel locating 10...
User Guide
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Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...
Index printer driver warranty 168 printer software (Windows) about 231 opening 231 Printer Status Report information on 162 printhead clean 114 printhead, align 114 printheads ordering online 198 part numbers 198 printing slow, troubleshoot 113 problems print 87 ... 114 printhead 113 reprint faxes from memory 55 right navigation 12 rings to answer 64 S save faxes in memory 55 scan error messages 134 from printer control panel 41 from Webscan 44 OCR 44 quality 134 Scan screen 13 scan specifications 179 slow 133 troubleshoot 132 Scan screen 13 scanner glass...