Getting Started Guide
Page 3
...on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 For more information see the user guide (which is available on your computer after it is used . Note: Ink... wireless (802.11) communication 18 Solve setup problems...20 Problems setting up the printer 20 Problems installing the software 21 Problems setting up fax...21 Wireless (802.11) setup problems 23 Problems using Web Services 25 Use the embedded web server (EWS 26 HP limited warranty statement...27 Safety Information Always follow...
...on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 For more information see the user guide (which is available on your computer after it is used . Note: Ink... wireless (802.11) communication 18 Solve setup problems...20 Problems setting up the printer 20 Problems installing the software 21 Problems setting up fax...21 Wireless (802.11) setup problems 23 Problems using Web Services 25 Use the embedded web server (EWS 26 HP limited warranty statement...27 Safety Information Always follow...
Getting Started Guide
Page 10
Connect any other telephone equipment and you encounter problems setting up • Have the telephone cord and adapter (if provided with other equipment or services, contact the telephone 1. or letter-size paper in your ... instead, contact your telephone company to subscribe to a distinctive ring service or to the phone line Before you have in the box with the printer, HP recommends that you use the phone cord that you might not 1 2 1 Telephone wall jack 2 1-LINE port on the same phone line that carries phone accessories...
Connect any other telephone equipment and you encounter problems setting up • Have the telephone cord and adapter (if provided with other equipment or services, contact the telephone 1. or letter-size paper in your ... instead, contact your telephone company to subscribe to a distinctive ring service or to the phone line Before you have in the box with the printer, HP recommends that you use the phone cord that you might not 1 2 1 Telephone wall jack 2 1-LINE port on the same phone line that carries phone accessories...
Getting Started Guide
Page 12
... does the following tools: Printer's control panel Touch Fax on page 20. For more information about using these tools or settings, see "Problems setting up arrow or down arrow to change fax settings? If you want the printer to automatically receive incoming faxes. Set the answer mode...Touch Fax Setup, and then touch Basic Fax Setup. 3. The printer displays the status of rings. 5. answer calls after you have installed the HP software on your phone line connection 1. Touch up the printer" on the printer's control panel, touch Settings, and then select the setting you want...
... does the following tools: Printer's control panel Touch Fax on page 20. For more information about using these tools or settings, see "Problems setting up arrow or down arrow to change fax settings? If you want the printer to automatically receive incoming faxes. Set the answer mode...Touch Fax Setup, and then touch Basic Fax Setup. 3. The printer displays the status of rings. 5. answer calls after you have installed the HP software on your phone line connection 1. Touch up the printer" on the printer's control panel, touch Settings, and then select the setting you want...
Getting Started Guide
Page 13
English Set up and use fax If you experience problems sending and receiving faxes, try using a lower fax speed. 1. Do one telephone number on the same telephone line. With this feature, the printer recognizes and ... Detection 5. Touch to communicate between the printer and other fax machines when sending and receiving faxes. on the same telephone line. Note: If you have problems sending and 4. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch to continue. Touch right arrow , and then touch Setup. 2. Touch right arrow , and...
English Set up and use fax If you experience problems sending and receiving faxes, try using a lower fax speed. 1. Do one telephone number on the same telephone line. With this feature, the printer recognizes and ... Detection 5. Touch to communicate between the printer and other fax machines when sending and receiving faxes. on the same telephone line. Note: If you have problems sending and 4. Touch Fax Setup, and then touch Basic Fax Setup. 3. Touch to continue. Touch right arrow , and then touch Setup. 2. Touch right arrow , and...
Getting Started Guide
Page 19
... or All Programs, click HP, select your operating system. The printer prints a report with the results of the hard disk.) 4. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. Follow the display instructions to fix the problem and rerun the test. ...For additional troubleshooting information, see "Wireless (802.11) setup problems" on and paper is turned on page...
... or All Programs, click HP, select your operating system. The printer prints a report with the results of the hard disk.) 4. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. Follow the display instructions to fix the problem and rerun the test. ...For additional troubleshooting information, see "Wireless (802.11) setup problems" on and paper is turned on page...
Getting Started Guide
Page 20
... Make sure the (Power) light is first turned on and not and material from HP's support website (www.hp.com/go/ customercare). Follow the onscreen instructions to warm up the printer. English Solve setup problems The following steps: 1. If you have loaded plain, white, unused control panel ...or blinking. When the printer is on , it • Make sure you can download the HP software from outside and inside the printer. Insert the software CD provided with problems you might not be installed on your printer, and then select Software & Driver Downloads. Select your...
... Make sure the (Power) light is first turned on and not and material from HP's support website (www.hp.com/go/ customercare). Follow the onscreen instructions to warm up the printer. English Solve setup problems The following steps: 1. If you have loaded plain, white, unused control panel ...or blinking. When the printer is on , it • Make sure you can download the HP software from outside and inside the printer. Insert the software CD provided with problems you might not be installed on your printer, and then select Software & Driver Downloads. Select your...
Getting Started Guide
Page 21
...9. If prompted, choose your country/region, and then type "fax error codes" in the CD drive, inspect the HP software CD for damage. English Solve setup problems Problems installing the software • Before installing software, make sure that you are specifying the correct drive and are connecting using...the path that all other programs are unable to check the status of the error code at HP's support website (www.hp.com/go / customercare). • If you are still having faxing problems, you might have completed setting up properly for faxing. Tip: If you receive a fax...
...9. If prompted, choose your country/region, and then type "fax error codes" in the CD drive, inspect the HP software CD for damage. English Solve setup problems Problems installing the software • Before installing software, make sure that you are specifying the correct drive and are connecting using...the path that all other programs are unable to check the status of the error code at HP's support website (www.hp.com/go / customercare). • If you are still having faxing problems, you might have completed setting up properly for faxing. Tip: If you receive a fax...
Getting Started Guide
Page 22
...filter, you cannot fax successfully. • If you are using either a PBX or an ISDN converter/terminal adapter, make sure that is causing the problem. 22 If this phone cord or adapter, the display might always show Phone Off Hook.) • Make sure extension phones (phones on the same... phone line, but cannot receive faxes • If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack. • Make sure that one at the end of equipment is approximately 10 seconds in...
...filter, you cannot fax successfully. • If you are using either a PBX or an ISDN converter/terminal adapter, make sure that is causing the problem. 22 If this phone cord or adapter, the display might always show Phone Off Hook.) • Make sure extension phones (phones on the same... phone line, but cannot receive faxes • If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the printer directly to the telephone wall jack. • Make sure that one at the end of equipment is approximately 10 seconds in...
Getting Started Guide
Page 23
...to your wireless network, complete the following countries/regions-you must use . 1. Open HP Utility. (HP Utility is the fax number you are in the user guide. (For information about solving problems you want to use the keypad on the telephone to send the fax: Argentina ...Printer Setup & Software. 2. After you are sending to). Click the Applications icon on page 4.) Or visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). After resolving the problems... For example, if you need to access an outside line by dialing "9," try inserting pauses as follows: 9-...
...to your wireless network, complete the following countries/regions-you must use . 1. Open HP Utility. (HP Utility is the fax number you are in the user guide. (For information about solving problems you want to use the keypad on the telephone to send the fax: Argentina ...Printer Setup & Software. 2. After you are sending to). Click the Applications icon on page 4.) Or visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). After resolving the problems... For example, if you need to access an outside line by dialing "9," try inserting pauses as follows: 9-...
Getting Started Guide
Page 24
.... Sometimes, turning off the router and the printer, and then turn on wireless, touch right arrow , touch Setup, and then touch Network. English Solve setup problems Step 1: Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless...
.... Sometimes, turning off the router and the printer, and then turn on wireless, touch right arrow , touch Setup, and then touch Network. English Solve setup problems Step 1: Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless...
Getting Started Guide
Page 25
Tip: To use the printer while connected to the VPN. For more information, see "Set up Web server (EWS). browser you are having problems using an Ethernet or wireless connection. • Check the settings being used by the Web Note: You cannot use Web Services. •...web For more information, contact your computer with the IT administrator or person who set up and using a USB cable. Problems using Web Services If you are using (such as HP ePrint and Printer Apps, check the following : For more information, see "Update the printer" on the printer. and ...
Tip: To use the printer while connected to the VPN. For more information, see "Set up Web server (EWS). browser you are having problems using an Ethernet or wireless connection. • Check the settings being used by the Web Note: You cannot use Web Services. •...web For more information, contact your computer with the IT administrator or person who set up and using a USB cable. Problems using Web Services If you are using (such as HP ePrint and Printer Apps, check the following : For more information, see "Update the printer" on the printer. and ...
Getting Started Guide
Page 27
... and does not cover any other rights which is distributed by HP. Contracts for the particular failure or damage. 5. C. This Warranty Statement gives the customer specific legal rights. or c. You may have other problems, including those defects that of the product being notified of the... defect, refund the purchase price for the duration specified above will be consistent with such local law. For software products, HP's limited warranty applies only to a ...
... and does not cover any other rights which is distributed by HP. Contracts for the particular failure or damage. 5. C. This Warranty Statement gives the customer specific legal rights. or c. You may have other problems, including those defects that of the product being notified of the... defect, refund the purchase price for the duration specified above will be consistent with such local law. For software products, HP's limited warranty applies only to a ...
User Guide
Page 4
... impairments, the printer software functions can step on the printer control panel have simple text or icon labels that convey the appropriate action. HP shall not be damaged. 7. Observe all instructions in a protected location where no user-serviceable parts inside. Accessibility The printer provides a ... instructions marked on a stable surface. 6. Refer servicing to -text applications. If the product does not operate normally, see Solve a problem. 8. For those with disabilities. Copyright information © 2012 Copyright Hewlett-Packard Development Company, L.P.
... impairments, the printer software functions can step on the printer control panel have simple text or icon labels that convey the appropriate action. HP shall not be damaged. 7. Observe all instructions in a protected location where no user-serviceable parts inside. Accessibility The printer provides a ... instructions marked on a stable surface. 6. Refer servicing to -text applications. If the product does not operate normally, see Solve a problem. 8. For those with disabilities. Copyright information © 2012 Copyright Hewlett-Packard Development Company, L.P.
User Guide
Page 8
...cartridges are depleted 74 Replace the ink cartridges...75 Store printing supplies...76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone ...support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The printer shuts down unexpectedly 83 The...
...cartridges are depleted 74 Replace the ink cartridges...75 Store printing supplies...76 Usage information collection...76 8 Solve a problem HP support...78 Obtain electronic support...79 HP support by phone...79 Before you call...79 Phone support period 80 Telephone support numbers 80 After the phone ...support period 82 General troubleshooting tips and resources 82 Solve printer problems...82 The printer shuts down unexpectedly 83 The...
User Guide
Page 9
... Scan defects are apparent 102 Solve fax problems...103 The fax test failed...103 Solve problems using Web Services and HP websites 116 Solve problems using Web Services 116 Solve problems using HP websites 117 Solve memory device problems 117 The printer cannot read the memory ...to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the...
... Scan defects are apparent 102 Solve fax problems...103 The fax test failed...103 Solve problems using Web Services and HP websites 116 Solve problems using Web Services 116 Solve problems using HP websites 117 Solve memory device problems 117 The printer cannot read the memory ...to work with the printer 125 Solve printer management problems 126 Embedded web server cannot be opened 126 Troubleshoot installation issues 127 Hardware installation suggestions 127 HP software installation suggestions 128 Solve network problems 128 Understand the Printer Status Report 129 Understand the...
User Guide
Page 13
...to -text applications. For accessibility information for people with limited strength and reach. The HP software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco • Understand the printer parts • ...Use the printer control panel • Find the printer model number • HP Digital Solutions • Select print media • Load...
...to -text applications. For accessibility information for people with limited strength and reach. The HP software also supports Windows accessibility options such as screen readers, Braille readers, and voice-to resolve problems. • Accessibility • Eco • Understand the printer parts • ...Use the printer control panel • Find the printer model number • HP Digital Solutions • Select print media • Load...
User Guide
Page 22
...trays or ADF: ◦ Multipart forms ◦ Media that conforms to Shop for easy handling without smudging. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use this time, some of printing affordable, lab-quality photos with any... inkjet printer. HP Premium Plus Photo Paper HP's best photo paper is acid-free for longer lasting documents. It is damaged, ...
...trays or ADF: ◦ Multipart forms ◦ Media that conforms to Shop for easy handling without smudging. To order HP papers and other printing problems, avoid loading the following guidelines. • Always use this time, some of printing affordable, lab-quality photos with any... inkjet printer. HP Premium Plus Photo Paper HP's best photo paper is acid-free for longer lasting documents. It is damaged, ...
User Guide
Page 32
CAUTION: HP recommends that you incorrectly turn off , the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Wait until the power light turns off before unplugging the power cord or turning off by pressing (...
CAUTION: HP recommends that you incorrectly turn off , the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Wait until the power light turns off before unplugging the power cord or turning off by pressing (...
User Guide
Page 42
Use these originals from your HP printer. TIP: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using Webscan • Scanning documents as a folder on computers running prior to scanning. ...
Use these originals from your HP printer. TIP: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using Webscan • Scanning documents as a folder on computers running prior to scanning. ...
User Guide
Page 67
... phone services, such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to send and receive faxes with traditional analog phone services. HP printers are in your country/region.) • PBX: A private branch exchange (PBX) phone system. • ISDN: An integrated services digital network (ISDN) system. • FoIP...: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using the Internet.
... phone services, such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to send and receive faxes with traditional analog phone services. HP printers are in your country/region.) • PBX: A private branch exchange (PBX) phone system. • ISDN: An integrated services digital network (ISDN) system. • FoIP...: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using the Internet.