User Guide
Page 3
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...16 ... print cartridges 34 Replace the cartridges...35 Cartridge warranty information 37 8 Solve a problem HP support...39 Setup troubleshooting...42 Print quality troubleshooting...48 Print troubleshooting...63 Scan troubleshooting...68 Copy troubleshooting...70 Errors...74 9 Stop the current job...93 10 Technical information Notice...95 Specifications...95 Environmental...
Contents Contents 1 How Do I?...3 2 Get to know the HP All-in-One Printer parts...5 Control panel features...6 3 Print Print documents...7 Print photos...8 Print envelopes...10 Print on specialty media...11 Print a Web page...16 ... print cartridges 34 Replace the cartridges...35 Cartridge warranty information 37 8 Solve a problem HP support...39 Setup troubleshooting...42 Print quality troubleshooting...48 Print troubleshooting...63 Scan troubleshooting...68 Copy troubleshooting...70 Errors...74 9 Stop the current job...93 10 Technical information Notice...95 Specifications...95 Environmental...
User Guide
Page 41
... period • Placing a call • Support phone numbers • After the phone support period Solve a problem 39 HP support by phone Phone support options and availability vary by product, country/region, and language. Solve a problem 8 Solve a... This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support...
... period • Placing a call • Support phone numbers • After the phone support period Solve a problem 39 HP support by phone Phone support options and availability vary by product, country/region, and language. Solve a problem 8 Solve a... This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support...
User Guide
Page 44
...a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on the computer. Turn off the product, wait one minute, then restart it ). Reinstall the HP Officejet software. If the first ...solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Many issues are listed in -One at additional costs. Restart...
...a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on the computer. Turn off the product, wait one minute, then restart it ). Reinstall the HP Officejet software. If the first ...solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Many issues are listed in -One at additional costs. Restart...
User Guide
Page 46
...cause errors. Connecting the USB cable before the software was connected before prompted can connect to the product with the most likely solution first. I connected the USB cable, but I am having problems using the HP All... of your computer to any USB port on the back of your product as the default printer • Solution 3: Check the connection between the product and computer • Solution 4: ...connecting the USB cable, see the Start Here guide that the cartridges are listed in -One with my computer Solution: You must first install the software that came with the product...
...cause errors. Connecting the USB cable before the software was connected before prompted can connect to the product with the most likely solution first. I connected the USB cable, but I am having problems using the HP All... of your computer to any USB port on the back of your product as the default printer • Solution 3: Check the connection between the product and computer • Solution 4: ...connecting the USB cable, see the Start Here guide that the cartridges are listed in -One with my computer Solution: You must first install the software that came with the product...
User Guide
Page 48
... the uninstall utility provided when you might want to your computer. Continue with the installation. Verify that came with the product. If an error occurs, you installed the software that the USB cable and power cord are plugged in again. 3. Unplug the product power cord, and.... I received a message that does not work, stop and then restart the installation, and follow the directions on page 47 Cause: The source of the error is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to unplug the other devices during the installation. 2....
... the uninstall utility provided when you might want to your computer. Continue with the installation. Verify that came with the product. If an error occurs, you installed the software that the USB cable and power cord are plugged in again. 3. Unplug the product power cord, and.... I received a message that does not work, stop and then restart the installation, and follow the directions on page 47 Cause: The source of the error is 3 meters (9.8 feet) or less in length. • If you have several USB devices attached to unplug the other devices during the installation. 2....
User Guide
Page 76
...section contains the following table for information on solving your computer screen. The product has a paper jam. If the problem persists, contact HP customer support. Clear the paper jam, and then press any button to resume. Install print cartridges. The print carriage is out of Copies... lights on the product might flash, or an error message might appear on your error condition based on which lights are not installed in special sequences to inform you can continue to use the product as a printer. 74 Solve a problem Refer to the following topics: • Flashing lights ...
...section contains the following table for information on solving your computer screen. The product has a paper jam. If the problem persists, contact HP customer support. Clear the paper jam, and then press any button to resume. Install print cartridges. The print carriage is out of Copies... lights on the product might flash, or an error message might appear on your error condition based on which lights are not installed in special sequences to inform you can continue to use the product as a printer. 74 Solve a problem Refer to the following topics: • Flashing lights ...
User Guide
Page 77
If the problem persists, contact HP Support. The print cartridge might be defective. fast blinking ... selection cartridge is missing or not seated correctly. Fast blinking All ! The tape was no indicator longer acceptable. Errors 75 Wait a minute, then plug the power cord back in. 4. Fast blinking Tri-color Current On ink ... or remove and are missing or not reinsert print seated correctly. print quality is no response from one or both print cartridges. Remove and replace black or tri-color or both print cartridges. fast E blinking Fast...
If the problem persists, contact HP Support. The print cartridge might be defective. fast blinking ... selection cartridge is missing or not seated correctly. Fast blinking All ! The tape was no indicator longer acceptable. Errors 75 Wait a minute, then plug the power cord back in. 4. Fast blinking Tri-color Current On ink ... or remove and are missing or not reinsert print seated correctly. print quality is no response from one or both print cartridges. Remove and replace black or tri-color or both print cartridges. fast E blinking Fast...
User Guide
Page 78
...messages The following is full Solution: Try making fewer copies at www.hp.com/support. For more information, see "Printing in inkbackup mode" on page 81. Memory is a list of file-related error messages: • Error reading or writing the file 76 Solve a problem Replace the black ...ink level ! Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at a time. Cause: The revision number of the ...
...messages The following is full Solution: Try making fewer copies at www.hp.com/support. For more information, see "Printing in inkbackup mode" on page 81. Memory is a list of file-related error messages: • Error reading or writing the file 76 Solve a problem Replace the black ...ink level ! Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full Firmware revision mismatch Solution: To find support and warranty information, go to the HP Web site at a time. Cause: The revision number of the ...
User Guide
Page 79
... • Supported file types for the HP All-in-One Error reading or writing the file Solution: Check to common user errors: • Cannot crop • Borderless printing error Errors 77 If the file extension indicates it in -One Refer to the following for the supported file formats: • The HP Officejet software supports the following file formats: BMP...
... • Supported file types for the HP All-in-One Error reading or writing the file Solution: Check to common user errors: • Cannot crop • Borderless printing error Errors 77 If the file extension indicates it in -One Refer to the following for the supported file formats: • The HP Officejet software supports the following file formats: BMP...
User Guide
Page 80
... disk; Solution 2: Create more information, see the Start Here guide that run in -One. For more space on your hard drive Solution: Empty the Recycle Bin on your desktop. See ...the user guide that came with the HP All-in the background, such as screen savers and virus checkers. No scan options Solution:... Try the following solutions to your scan. Install the tri-color print cartridge. Borderless printing error Solution: Borderless printing cannot occur with the product was initiated. Solutions are not being used •...
... disk; Solution 2: Create more information, see the Start Here guide that run in -One. For more space on your hard drive Solution: Empty the Recycle Bin on your desktop. See ...the user guide that came with the HP All-in the background, such as screen savers and virus checkers. No scan options Solution:... Try the following solutions to your scan. Install the tri-color print cartridge. Borderless printing error Solution: Borderless printing cannot occur with the product was initiated. Solutions are not being used •...
User Guide
Page 81
... off the switch on the control panel of disk space Solution: Close some other media require a drying time that is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it was not enough available memory on ink • Printing in ink-backup mode • Print cartridge is...
... off the switch on the control panel of disk space Solution: Close some other media require a drying time that is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it was not enough available memory on ink • Printing in ink-backup mode • Print cartridge is...
User Guide
Page 83
...to blink. Print cartridge is initiated. Solve a problem Cause: The original HP ink in another product, the ink level indicator may appear on your product, one or both of plastic tape has been removed from each print cartridge. When ...pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is missing, incorrectly installed, or not intended for your product Solution: If ...provide estimates for your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Errors 81
...to blink. Print cartridge is initiated. Solve a problem Cause: The original HP ink in another product, the ink level indicator may appear on your product, one or both of plastic tape has been removed from each print cartridge. When ...pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is missing, incorrectly installed, or not intended for your product Solution: If ...provide estimates for your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Errors 81
User Guide
Page 85
... issue, try the next solution. The print carriage moves to clean the print cartridge contacts. Do not leave a print cartridge outside the HP All-in-One for ink and debris buildup. 5. Then push the print cartridge forward until the print carriage is idle and silent, and then unplug the... contaminants that will not come apart or leave fibers. CAUTION: Do not use platen cleaners or alcohol to the center of the product. 3. Errors 83 To clean the print cartridge contacts 1. Lightly press down on the right. Reinsert the print cartridge by its sides. TIP: Coffee filters ...
... issue, try the next solution. The print carriage moves to clean the print cartridge contacts. Do not leave a print cartridge outside the HP All-in-One for ink and debris buildup. 5. Then push the print cartridge forward until the print carriage is idle and silent, and then unplug the... contaminants that will not come apart or leave fibers. CAUTION: Do not use platen cleaners or alcohol to the center of the product. 3. Errors 83 To clean the print cartridge contacts 1. Lightly press down on the right. Reinsert the print cartridge by its sides. TIP: Coffee filters ...
User Guide
Page 87
..." on calling for your print cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges • Solution 2: Contact HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for... that you are listed in this did not solve the issue, try the next solution. Errors 85 Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on page 35 Cause: The print cartridge was damaged. Solutions are using the ...
..." on calling for your print cartridge is resolved. • Solution 1: Make sure you are using the correct print cartridges • Solution 2: Contact HP customer support Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for... that you are listed in this did not solve the issue, try the next solution. Errors 85 Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on page 35 Cause: The print cartridge was damaged. Solutions are using the ...
User Guide
Page 89
...does not indicate which cartridge is causing the problem, follow these steps to make sure you cannot remove them from the product, contact HP support for information on the right. Make sure the product is the problem cartridge. Repeat steps 1 and 2 for technical support. ... prompted, choose your product. Print cartridge problem The message might indicate which cartridge is causing the problem. Open the print cartridge door. Errors 87 Solve a problem 5. Reinsert the print cartridge by sliding it clicks into the slot on calling for the tri-color print cartridge on...
...does not indicate which cartridge is causing the problem, follow these steps to make sure you cannot remove them from the product, contact HP support for information on the right. Make sure the product is the problem cartridge. Repeat steps 1 and 2 for technical support. ... prompted, choose your product. Print cartridge problem The message might indicate which cartridge is causing the problem. Open the print cartridge door. Errors 87 Solve a problem 5. Reinsert the print cartridge by sliding it clicks into the slot on calling for the tri-color print cartridge on...
User Guide
Page 90
... the black print cartridge from the slot on the cartridge to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. ... Close the print cartridge door. 88 Solve a problem Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to release it, and then pull it forward into...
... the black print cartridge from the slot on the cartridge to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. ... Close the print cartridge door. 88 Solve a problem Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to release it, and then pull it forward into...
User Guide
Page 91
.... Make sure you are installed correctly 1. Reinsert the print cartridge by using the correct print cartridges for possible damage to the center of the product. 3. Errors 89 Solve a problem • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridges Solution...
.... Make sure you are installed correctly 1. Reinsert the print cartridge by using the correct print cartridges for possible damage to the center of the product. 3. Errors 89 Solve a problem • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridges Solution...
User Guide
Page 93
Solve a problem 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on page 81. Cause: The print cartridge contacts needed to be cleaned. Gently close the print cartridge door and plug the power cord into ...: Replace the print cartridges that are experiencing the problem. You cannot initiate a print job from the computer. Cause: One or both of the product. Repeat if necessary for the other print cartridge. 10. Errors 91 For more information, see "Printing in firmly until it and print using ink-backup mode. If this...
Solve a problem 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridge with the HP logo on page 81. Cause: The print cartridge contacts needed to be cleaned. Gently close the print cartridge door and plug the power cord into ...: Replace the print cartridges that are experiencing the problem. You cannot initiate a print job from the computer. Cause: One or both of the product. Repeat if necessary for the other print cartridge. 10. Errors 91 For more information, see "Printing in firmly until it and print using ink-backup mode. If this...
User Guide
Page 97
...without prior written permission of Microsoft Corporation. Nothing herein should be liable for the HP All-in -One. Specifications Technical specifications for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P. For ...complete product specifications, see the printed documentation that came with the HP All-in -One are U.S. This section contains the following topics: ...
...without prior written permission of Microsoft Corporation. Nothing herein should be liable for the HP All-in -One. Specifications Technical specifications for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P. For ...complete product specifications, see the printed documentation that came with the HP All-in -One are U.S. This section contains the following topics: ...
User Guide
Page 105
Index A after the support period 41 B blank copy 73 scan 68 border 72 C color dull 57 connection problems HP All-in-One will not turn on 42 copy blank 73 missing information 72 paper types, recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty ..., 54, 59 reversed page order 65 specifications 96 troubleshooting 63 vertical streaks 60 print cartridges damaged 82 error message 81, 82 incorrect 81 low ink 66 low on ink 81 missing 82 non-HP ink 80 previously used 80 print quality smeared ink 48 print settings print quality 48 problems copy 70...
Index A after the support period 41 B blank copy 73 scan 68 border 72 C color dull 57 connection problems HP All-in-One will not turn on 42 copy blank 73 missing information 72 paper types, recommended 31 specifications 96 troubleshooting 70 crop fails 78 customer support warranty ..., 54, 59 reversed page order 65 specifications 96 troubleshooting 63 vertical streaks 60 print cartridges damaged 82 error message 81, 82 incorrect 81 low ink 66 low on ink 81 missing 82 non-HP ink 80 previously used 80 print quality smeared ink 48 print settings print quality 48 problems copy 70...