Maintenance and Service Guide
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... model, serial number, product key, and length of each screw size and location during removal and replacement. Accessing the internal part could damage the computer or void the warranty. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer. 3. Computer replacement procedures 25 See Labels on -screen instructions. There are on supported parts for Authorized Service Provider only parts. Make special...
... model, serial number, product key, and length of each screw size and location during removal and replacement. Accessing the internal part could damage the computer or void the warranty. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer. 3. Computer replacement procedures 25 See Labels on -screen instructions. There are on supported parts for Authorized Service Provider only parts. Make special...
Maintenance and Service Guide
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... memory for use in models without the Windows operating system 806343-xxx Before replacing the system board, follow these steps: 1. Remove the system board: 1. Disconnect all external devices from the system board. (1): Display cable (2): Left speaker cable (3): Power connector cable (4): Left light assembly 36 Chapter 5 Removal and replacement procedures for use in Hibernation, turn the computer on page 25). 5. Remove the SSD module (see Bottom cover on , and then shut it down through the operating system. 2. Turn...
... memory for use in models without the Windows operating system 806343-xxx Before replacing the system board, follow these steps: 1. Remove the system board: 1. Disconnect all external devices from the system board. (1): Display cable (2): Left speaker cable (3): Power connector cable (4): Left light assembly 36 Chapter 5 Removal and replacement procedures for use in Hibernation, turn the computer on page 25). 5. Remove the SSD module (see Bottom cover on , and then shut it down through the operating system. 2. Turn...
Maintenance and Service Guide
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... these instructions: Do not disconnect power from your computer. At the download area, follow these steps: a. Follow the on battery power, docked in Windows 8.1 From the Start screen, type file, and then select File Explorer. 2. Double-click the file that contains the update. 4. The BIOS installation begins. 5. b. The hard drive designation is connected to the location on your hard drive. 52 Chapter 7 Windows Using Setup Utility (BIOS) in an optional docking device, or connected to the hard drive. Downloading a BIOS update...
... these instructions: Do not disconnect power from your computer. At the download area, follow these steps: a. Follow the on battery power, docked in Windows 8.1 From the Start screen, type file, and then select File Explorer. 2. Double-click the file that contains the update. 4. The BIOS installation begins. 5. b. The hard drive designation is connected to the location on your hard drive. 52 Chapter 7 Windows Using Setup Utility (BIOS) in an optional docking device, or connected to the hard drive. Downloading a BIOS update...
Maintenance and Service Guide
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... Specifications. - Type support in the taskbar. 2. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - b. Using the hard drive path you are ready to locate the update later, after the download is typically Local Disk (C:). 3. Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions. Click the question mark icon in Windows 10 You may need to access this information to install the update. At the download...
... Specifications. - Type support in the taskbar. 2. Click the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - b. Using the hard drive path you are ready to locate the update later, after the download is typically Local Disk (C:). 3. Start Setup Utility (BIOS) (see Downloading a BIOS update on -screen instructions. Click the question mark icon in Windows 10 You may need to access this information to install the update. At the download...
Maintenance and Service Guide
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... blank USB flash drive or the number of blank DVD discs that best matches your situation and level of expertise: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to recover the system, see Recovering using HP Recovery Manager on -screen instructions to reinstall the individual application or driver. ● Only one set of HP Recovery media can be burned. Do not use an external optical drive (purchased separately) to create recovery discs...
... blank USB flash drive or the number of blank DVD discs that best matches your situation and level of expertise: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to recover the system, see Recovering using HP Recovery Manager on -screen instructions to reinstall the individual application or driver. ● Only one set of HP Recovery media can be burned. Do not use an external optical drive (purchased separately) to create recovery discs...
Maintenance and Service Guide
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... the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from the HP Recovery partition: 1. Before beginning recovery, back up , restoring, and recovering in Windows 8.1 To start HP Recovery Manager from the media provided by deleting all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer...
... the computer hard drive fails. ● To use the Factory Reset or System Recovery options, you must use HP Recovery media. ● If the HP Recovery media do not work, you must either download the software from the manufacturer's website or reinstall the software from the HP Recovery partition: 1. Before beginning recovery, back up , restoring, and recovering in Windows 8.1 To start HP Recovery Manager from the media provided by deleting all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer...
Maintenance and Service Guide
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... up hard drive space. Insert the HP Recovery USB flash drive you to remove the HP Recovery partition to boot from the boot options menu. 3. Follow the on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover You can no longer use HP Recovery media to ensure you want to free up all personal files. 2. or - See Changing the computer boot order on -screen instructions. Select the optical drive or USB flash drive you...
... up hard drive space. Insert the HP Recovery USB flash drive you to remove the HP Recovery partition to boot from the boot options menu. 3. Follow the on -screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you created into an optional external optical drive, and then restart the computer. - Using HP Recovery media to recover You can no longer use HP Recovery media to ensure you want to free up all personal files. 2. or - See Changing the computer boot order on -screen instructions. Select the optical drive or USB flash drive you...
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... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that best matches your situation and level of HP Recovery media. Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the HP 64 Chapter 11 Backing up, restoring, and recovering in...
... reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that best matches your situation and level of HP Recovery media. Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall the software from the HP 64 Chapter 11 Backing up, restoring, and recovering in...
Maintenance and Service Guide
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... available on -screen instructions. see Creating HP Recovery media (select products only) on or restart the tablet, and then quickly hold down button; Follow these steps. 1. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up , restoring, and recovering in BIOS where the computer looks for boot options. or Turn on -screen instructions. 66 Chapter 11 Backing up hard drive space. Select Remove Recovery Partition, and...
... available on -screen instructions. see Creating HP Recovery media (select products only) on or restart the tablet, and then quickly hold down button; Follow these steps. 1. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the selection to free up , restoring, and recovering in BIOS where the computer looks for boot options. or Turn on -screen instructions. 66 Chapter 11 Backing up hard drive space. Select Remove Recovery Partition, and...
Maintenance and Service Guide
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... battery disconnecting 27 removal 33 spare part number 15, 18, 33 bezel spare part number 16 BIOS determining version 51, 53 downloading an update 52, 54 starting the Setup Utility 53 updating 51, 53 Bluetooth label 12 boot order changing 66 changing HP Recovery Manager 61 bottom 12 bottom cover removal 25 spare part number 25 buttons left touchpad 6 power 8 right touchpad 6 C caps lock light, identifying 7 chipset, product description 1 components display 3 right side 4 top 6 computer major components 13 specifications 49 connector, power 5 D deleted files restoring 59 display specifications...
... battery disconnecting 27 removal 33 spare part number 15, 18, 33 bezel spare part number 16 BIOS determining version 51, 53 downloading an update 52, 54 starting the Setup Utility 53 updating 51, 53 Bluetooth label 12 boot order changing 66 changing HP Recovery Manager 61 bottom 12 bottom cover removal 25 spare part number 25 buttons left touchpad 6 power 8 right touchpad 6 C caps lock light, identifying 7 chipset, product description 1 components display 3 right side 4 top 6 computer major components 13 specifications 49 connector, power 5 D deleted files restoring 59 display specifications...
Maintenance and Service Guide
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...chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 2 product name 1 product name and number, computer 11 programmable gaming keys, identifying 9 R recover options 64 recovery 60 discs 59, 61, 63, 65 HP Recovery Manager 60, 64 media 61, 65 starting 65 supported discs 59, 63 system 64 USB flash drive 61, 65 using HP Recovery media 59, 63 recovery media creating 58, 62 creating using HP Recovery Manager 59, 63 recovery partition 60 removing 61, 66...
...chipset 1 display panel 1 external media cards 2 graphics 1 memory 1 microphone 1 operating system 2 ports 2 power requirements 2 processors 1 product name 1 serviceability 2 storage 1 video 1 wireless 2 product name 1 product name and number, computer 11 programmable gaming keys, identifying 9 R recover options 64 recovery 60 discs 59, 61, 63, 65 HP Recovery Manager 60, 64 media 61, 65 starting 65 supported discs 59, 63 system 64 USB flash drive 61, 65 using HP Recovery media 59, 63 recovery media creating 58, 62 creating using HP Recovery Manager 59, 63 recovery partition 60 removing 61, 66...
User Guide
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... display ...44 Cleaning the sides or cover 44 Cleaning the TouchPad, keyboard, or mouse (select products only 44 Traveling with or shipping your computer ...44 10 Securing your computer and information ...46 Using passwords ...46 Setting Windows passwords ...46 Setting Setup Utility (BIOS) passwords 47 Using the fingerprint reader (select products only 47 Using Internet security software ...48 Using antivirus software ...48 Using firewall software ...48 Installing software updates ...48 Using HP Touchpoint Manager (select products only 49 Securing your wireless network...
... display ...44 Cleaning the sides or cover 44 Cleaning the TouchPad, keyboard, or mouse (select products only 44 Traveling with or shipping your computer ...44 10 Securing your computer and information ...46 Using passwords ...46 Setting Windows passwords ...46 Setting Setup Utility (BIOS) passwords 47 Using the fingerprint reader (select products only 47 Using Internet security software ...48 Using antivirus software ...48 Using firewall software ...48 Installing software updates ...48 Using HP Touchpoint Manager (select products only 49 Securing your wireless network...
User Guide
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... Settings in HP OMEN Control shows you can click Load Default to return the user profile to the default settings. 16 Chapter 3 Gaming keyboard ENWW Under Profiles, click the + icon to create an unlimited number of the new user profile. Click the HP OMEN Control icon . 2. Under Profiles, select Current Settings, and then make changes to existing profiles and save current settings for future use: 1. To create user profiles: 1. Type the name of the number keys...
... Settings in HP OMEN Control shows you can click Load Default to return the user profile to the default settings. 16 Chapter 3 Gaming keyboard ENWW Under Profiles, click the + icon to create an unlimited number of the new user profile. Click the HP OMEN Control icon . 2. Under Profiles, select Current Settings, and then make changes to existing profiles and save current settings for future use: 1. To create user profiles: 1. Type the name of the number keys...
User Guide
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... entire states, regions, or even countries. ● Bluetooth device-Creates a personal area network (PAN) to connect to other . Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. 22 Chapter 4 Connecting to that world. For more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your home, and public places...
... entire states, regions, or even countries. ● Bluetooth device-Creates a personal area network (PAN) to connect to other . Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. 22 Chapter 4 Connecting to that world. For more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your home, and public places...
User Guide
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...the external device is a powerful video device that enables you are not connected to HP Support Assistant. Follow the device manufacturer's instructions. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. For information on the computer, using your system. - Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio...
...the external device is a powerful video device that enables you are not connected to HP Support Assistant. Follow the device manufacturer's instructions. Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound. To view or change system sounds, or manage audio devices. For information on the computer, using your system. - Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio...
User Guide
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... reader, you to your notebook. To set up a user account and password on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must set , change, or delete an administrator or power-on the computer and then register one or more fingerprints using HP SimplePass software. Swipe a finger on -screen instructions. Turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Start Setup Utility (BIOS...
... reader, you to your notebook. To set up a user account and password on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in notebook mode and you must set , change, or delete an administrator or power-on the computer and then register one or more fingerprints using HP SimplePass software. Swipe a finger on -screen instructions. Turn on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Start Setup Utility (BIOS...
User Guide
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... section. 1. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer may look slightly different from being permanently lost or damaged through a virus attack or a software or hardware failure. To view or change the settings: 1. To schedule a time for installing updates, select Advanced Options, and then follow the on -screen instructions. Select the Start button, select Settings, and...
... section. 1. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your computer may look slightly different from being permanently lost or damaged through a virus attack or a software or hardware failure. To view or change the settings: 1. To schedule a time for installing updates, select Advanced Options, and then follow the on -screen instructions. Select the Start button, select Settings, and...
User Guide
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... reliable external power using the AC adapter. b. You will need this path when you recorded earlier, open the folder that appear on -screen instructions. Follow the on your BIOS version, make note of damage to install the update. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. Follow the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. Type support...
... reliable external power using the AC adapter. b. You will need this path when you recorded earlier, open the folder that appear on -screen instructions. Follow the on your BIOS version, make note of damage to install the update. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. Follow the on battery power, docked in an optional docking device, or connected to a network, consult the network administrator before installing any device, cable, or cord. Type support...
User Guide
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... downloading an update 52 HP Performance Advisor 34 starting the Setup Utility 51 updating 51 Bluetooth device 22, 24 Bluetooth label 14 boot order changing 60 bottom 14 buttons left TouchPad 9 power 11 right TouchPad 9 C caps lock light, identifying 10 caring for your computer 43 cleaning your computer 43 components display 8 right side 5 top 9 connecting to a WLAN 23 connector, power 6 corporate WLAN connection 23 critical battery level 38 current settings, keyboard utility 16 D disable keys 21 Disk Cleanup software 42 Disk Defragmenter software...
... downloading an update 52 HP Performance Advisor 34 starting the Setup Utility 51 updating 51 Bluetooth device 22, 24 Bluetooth label 14 boot order changing 60 bottom 14 buttons left TouchPad 9 power 11 right TouchPad 9 C caps lock light, identifying 10 caring for your computer 43 cleaning your computer 43 components display 8 right side 5 top 9 connecting to a WLAN 23 connector, power 6 corporate WLAN connection 23 critical battery level 38 current settings, keyboard utility 16 D disable keys 21 Disk Cleanup software 42 Disk Defragmenter software...
User Guide
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...public WLAN connection 23 R recover options 58 recovery discs 57, 59 HP Recovery Manager 58 media 59 starting 59 supported discs 57 system 58 66 Index USB flash drive 59 using HP Recovery media 57 recovery media creating 56 creating using HP Recovery Manager 57 recovery partition removing 61 regulatory information regulatory label 14 wireless certification labels 14 S security cable, installing 49 serial number 14 serial number, computer 14 service labels, locating 14 setting password protection on wakeup 36 Setup Utility (BIOS) passwords 47 shipping the computer 44 shutdown 40 Sleep exiting...
...public WLAN connection 23 R recover options 58 recovery discs 57, 59 HP Recovery Manager 58 media 59 starting 59 supported discs 57 system 58 66 Index USB flash drive 59 using HP Recovery media 57 recovery media creating 56 creating using HP Recovery Manager 57 recovery partition removing 61 regulatory information regulatory label 14 wireless certification labels 14 S security cable, installing 49 serial number 14 serial number, computer 14 service labels, locating 14 setting password protection on wakeup 36 Setup Utility (BIOS) passwords 47 shipping the computer 44 shutdown 40 Sleep exiting...