User Guide
Page 24
... the Tools button on the scanner front panel, and the click Help in the document feeder, make sure that can be transferred to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Visit the HP scanner parts Web site at www.hp.com/buy/parts. 2. Select your scanner. 1. You should not be lightly...
... the Tools button on the scanner front panel, and the click Help in the document feeder, make sure that can be transferred to the off position, and then disconnect the USB cable and power supply from the scanner. 2. Visit the HP scanner parts Web site at www.hp.com/buy/parts. 2. Select your scanner. 1. You should not be lightly...
User Guide
Page 25
.... Open the sealed HP paper-path cleaning cloth container, starting at the notch. Clean the paper path 23 With a light touch, dust the two small strips of which can leave streaks on the glass. Close the scanner hatch, and then reconnect the USB cable and power supply to tear the cleaning... cloth. 2. To clean the paper path, follow these steps: 1. CAUTION: Use only glass cleaner to clean the scanner glass. Dry the glass with a dry, soft, lint...
.... Open the sealed HP paper-path cleaning cloth container, starting at the notch. Clean the paper path 23 With a light touch, dust the two small strips of which can leave streaks on the glass. Close the scanner hatch, and then reconnect the USB cable and power supply to tear the cleaning... cloth. 2. To clean the paper path, follow these steps: 1. CAUTION: Use only glass cleaner to clean the scanner glass. Dry the glass with a dry, soft, lint...
User Guide
Page 26
..., and then disconnect the USB cable and power supply from the scanner. 2. After that, the cloth will dry out. To clean the feed roller, follow these steps: 1. Press the Tools ( ) button to www.hp.com/support. If repeated cycling of printed paper in the scanner. To order more HP paper-path cleaning cloths, go to open... five pages of the cleaning cloth does not remove the streaks from the scanned images, clean the feed roller. Place the unfolded cloth into the document feeder. 4. If streaks still appear, repeat steps 3 through 5.
..., and then disconnect the USB cable and power supply from the scanner. 2. After that, the cloth will dry out. To clean the feed roller, follow these steps: 1. Press the Tools ( ) button to www.hp.com/support. If repeated cycling of printed paper in the scanner. To order more HP paper-path cleaning cloths, go to open... five pages of the cleaning cloth does not remove the streaks from the scanned images, clean the feed roller. Place the unfolded cloth into the document feeder. 4. If streaks still appear, repeat steps 3 through 5.
User Guide
Page 28
... contain abrasives, acetone, benzene, and carbon tetrachloride, all of which depends on the HP Scanner Tools Utility. Close the scanner hatch, and then reconnect the USB cable and power supply to clean the scanner glass. Chapter 6 7. CAUTION: Use only glass cleaner to the scanner. 11. Clean the glass by using a soft, lint-free cloth that you when...
... contain abrasives, acetone, benzene, and carbon tetrachloride, all of which depends on the HP Scanner Tools Utility. Close the scanner hatch, and then reconnect the USB cable and power supply to clean the scanner glass. Chapter 6 7. CAUTION: Use only glass cleaner to the scanner. 11. Clean the glass by using a soft, lint-free cloth that you when...
User Guide
Page 29
... and installation instructions. To order the replacement kit, go to the off position, and then disconnect the USB cable and power supply from the scanner. 2. NOTE: HP recommends that were included with the replacement kit. 3. Replace the feed roller and separation pad as described in the installation ... pad, follow these steps: 1. b. The HP Scanner Tools Utility can remind you replace the feed roller and the associated separation pad every 100,000 scans. Close the scanner hatch, and then reconnect the USB cable and power supply to open on many conditions and might be ...
... and installation instructions. To order the replacement kit, go to the off position, and then disconnect the USB cable and power supply from the scanner. 2. NOTE: HP recommends that were included with the replacement kit. 3. Replace the feed roller and separation pad as described in the installation ... pad, follow these steps: 1. b. The HP Scanner Tools Utility can remind you replace the feed roller and the associated separation pad every 100,000 scans. Close the scanner hatch, and then reconnect the USB cable and power supply to open on many conditions and might be ...
User Guide
Page 32
...HP Support for assistance. 3. If power is available to uninstall the following applications: • HP Scanjet N7710 Document ISIS/TWAIN • HP Scanjet N7710 Utilities 6. If the problem persists, proceed with the scanner. Ensure that the scanner is still not on , ensure that power is available to see if the scanner...that the AC cable is working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to the power outlet or surge protector that both the USB cable and power supply are not straight • Vertical white stripes appear ...
...HP Support for assistance. 3. If power is available to uninstall the following applications: • HP Scanjet N7710 Document ISIS/TWAIN • HP Scanjet N7710 Utilities 6. If the problem persists, proceed with the scanner. Ensure that the scanner is still not on , ensure that power is available to see if the scanner...that the AC cable is working correctly If the scanner stops scanning, follow these steps. After each step, start a scan to the power outlet or surge protector that both the USB cable and power supply are not straight • Vertical white stripes appear ...
User Guide
Page 33
...scan destination Place the first page of a multiple page document toward the back of the scanner is fuzzy Check for awhile, the scanner lamp might be turned off the scanner, wait 30 seconds, and then turn the scanner back on. If the scanner has not been used for any obstructions in the ...be set too high. Contact HP Support for scanning to warm up period before scanning can enable Instant Lamp On mode in the scanning or copy software. If scanner compression is still not on, the power supply might be defective. Scanner will not turn on If the scanner will not turn on when...
...scan destination Place the first page of a multiple page document toward the back of the scanner is fuzzy Check for awhile, the scanner lamp might be turned off the scanner, wait 30 seconds, and then turn the scanner back on. If the scanner has not been used for any obstructions in the ...be set too high. Contact HP Support for scanning to warm up period before scanning can enable Instant Lamp On mode in the scanning or copy software. If scanner compression is still not on, the power supply might be defective. Scanner will not turn on If the scanner will not turn on when...
User Guide
Page 34
... to reduce the background "noise" in the document feeder. Scanned images are not straight Verify that the USB cable and the power supply are very large, try the following: • Verify the scan resolution setting. Vertical white stripes appear on the scanner and set to an appropriate width for creating...; If you are not working correctly • Buttons do not work • An unexpected program opens when a button is pressed • Wrong HP Smart Document Scan Software profile is used when a button is pressed Buttons do not work After each step, press a button to see if the issue lies...
... to reduce the background "noise" in the document feeder. Scanned images are not straight Verify that the USB cable and the power supply are very large, try the following: • Verify the scan resolution setting. Vertical white stripes appear on the scanner and set to an appropriate width for creating...; If you are not working correctly • Buttons do not work • An unexpected program opens when a button is pressed • Wrong HP Smart Document Scan Software profile is used when a button is pressed Buttons do not work After each step, press a button to see if the issue lies...
User Guide
Page 36
... 60 seconds, reconnect the power supply to the scanner and then turn off By default, the scanner can scan media that came with the scanner. Paper does not feed from the scanner Re-load the pages into the document feeder, ensuring that they make contact with the scanner hardware might contain more than...the guides are not skewed. • The pages might not be touching the sides of the document is securely connected between the scanner and a live electrical outlet or surge protector. If the power supply is connected to 355.6 mm (14 inches) long. If the paper still does not feed...
... 60 seconds, reconnect the power supply to the scanner and then turn off By default, the scanner can scan media that came with the scanner. Paper does not feed from the scanner Re-load the pages into the document feeder, ensuring that they make contact with the scanner hardware might contain more than...the guides are not skewed. • The pages might not be touching the sides of the document is securely connected between the scanner and a live electrical outlet or surge protector. If the power supply is connected to 355.6 mm (14 inches) long. If the paper still does not feed...
User Guide
Page 42
... Power Save mode 4, 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document ...Document To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4, 31 screen reader 7 separation pad replace 26 Setup and Support Guide 6 skewed images 32 slow scans troubleshoot 31 software features 3 help 6 information about 6 uninstall and reinstall 30 speed troubleshoot 31 streaks troubleshoot 35 stripes troubleshoot 32 supplies...
... Power Save mode 4, 31 profiles assign numbers 21 features 3 import and export 21 select 16 set up 20 programs scan from 18 R replace feed roller 26 reset the scanner 29 S scan files too large 32 flexible cards 13 from HP Smart Document ...Document To button use 17 Scanner hardware compression feature 37 scanner lamp troubleshoot 4, 31 screen reader 7 separation pad replace 26 Setup and Support Guide 6 skewed images 32 slow scans troubleshoot 31 software features 3 help 6 information about 6 uninstall and reinstall 30 speed troubleshoot 31 streaks troubleshoot 35 stripes troubleshoot 32 supplies...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 6
1 Scanner setup Follow these steps to remove any shipping tape. 1 2 4 3 5 7 6 8 1 HP Scanjet N7710 scanner 2 Output tray 3 Power supply 4 USB cable 5 Profile labels 6 Setup and Support Guide (this book) 7 Paper-path cleaning cloth 8 Scanning software CDs (For more information, see "Included software" on page 3.) 2 HP Scanjet N7710 Scanner Be sure to set up the scanner: • Check the items shipped in the box • Install the software • Set up the hardware • Test the installation Items shipped in the box Unpack the scanner hardware.
1 Scanner setup Follow these steps to remove any shipping tape. 1 2 4 3 5 7 6 8 1 HP Scanjet N7710 scanner 2 Output tray 3 Power supply 4 USB cable 5 Profile labels 6 Setup and Support Guide (this book) 7 Paper-path cleaning cloth 8 Scanning software CDs (For more information, see "Included software" on page 3.) 2 HP Scanjet N7710 Scanner Be sure to set up the scanner: • Check the items shipped in the box • Install the software • Set up the hardware • Test the installation Items shipped in the box Unpack the scanner hardware.
HP Scanjet N7710 Scanner Setup and Support Guide
Page 8
... CD Programs ScanSoft PaperPort Software use Use to create clearer and more readable scans from colored or damaged documents. Plug the AC cable into a power outlet or a surge protector. 4 HP Scanjet N7710 Scanner NewSoft Presto! I.R.I .S. Connect the power supply The power supply has an attached cable that is functioning correctly. Chapter 1 (continued) Programs Kofax VirtualReScan Software use Use to organize...
... CD Programs ScanSoft PaperPort Software use Use to create clearer and more readable scans from colored or damaged documents. Plug the AC cable into a power outlet or a surge protector. 4 HP Scanjet N7710 Scanner NewSoft Presto! I.R.I .S. Connect the power supply The power supply has an attached cable that is functioning correctly. Chapter 1 (continued) Programs Kofax VirtualReScan Software use Use to organize...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 9
...Connect the square end of the cable to the scanner and the rectangular end of the scanner. Check that the green LED on the power supply cable connector is on. • If the green LED is not on position. Press the Power switch on , plug the power supply into the back of the cable to the on... USB cable. See "Install the software" on , the power supply might be defective. Use the USB cable that the AC cable is plugged into. • If power is available to the computer. NOTE: HP recommends using a USB port on the back of the scanner to the computer. If the green LED is still not...
...Connect the square end of the cable to the scanner and the rectangular end of the scanner. Check that the green LED on the power supply cable connector is on. • If the green LED is not on position. Press the Power switch on , plug the power supply into the back of the cable to the on... USB cable. See "Install the software" on , the power supply might be defective. Use the USB cable that the AC cable is plugged into. • If power is available to the computer. NOTE: HP recommends using a USB port on the back of the scanner to the computer. If the green LED is still not...
HP Scanjet N7710 Scanner Setup and Support Guide
Page 18
... switch is connected between the scanner and a power outlet. 1. Try the following messages displayed on . 2. If power is still not on position. 14 HP Scanjet N7710 Scanner If the message is jammed. Chapter 4 (continued) Error Code Error 24 Pick Failure Description to turn the scanner on the power supply cable connector is functioning correctly. The document feeder cannot pick up the...
... switch is connected between the scanner and a power outlet. 1. Try the following messages displayed on . 2. If power is still not on position. 14 HP Scanjet N7710 Scanner If the message is jammed. Chapter 4 (continued) Error Code Error 24 Pick Failure Description to turn the scanner on the power supply cable connector is functioning correctly. The document feeder cannot pick up the...