Users Guide
Page 5
... lubricate the carriage rod ...143 Clean the encoder strip ...145 Clean the platen ...146 Clean the substrate-advance sensor window (360 and 370 only 148 Clean the exterior of the printer ...149 Move or store the printer ...149 Service maintenance ...150 8...and printer 158 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ...159 Front-panel error codes ...160 11 Printer specifications ...166 Functional specifications ...166 Physical specifications ...168 Memory specifications ...168 Power specifications ...168 Ecological specifications ......
... lubricate the carriage rod ...143 Clean the encoder strip ...145 Clean the platen ...146 Clean the substrate-advance sensor window (360 and 370 only 148 Clean the exterior of the printer ...149 Move or store the printer ...149 Service maintenance ...150 8...and printer 158 Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ...159 Front-panel error codes ...160 11 Printer specifications ...166 Functional specifications ...166 Physical specifications ...168 Memory specifications ...168 Power specifications ...168 Ecological specifications ......
Users Guide
Page 42
.../go /latex300/manuals/ User training (quick guide) is already installed in this is an error code on the front panel, note it . ◦ The service information report (see Front-panel error codes on it down; 2 Useful links Product documentation: http://www.hp.com/go /latex300/support/ Embedded Web Server: Use the printer's IP address (see...
.../go /latex300/manuals/ User training (quick guide) is already installed in this is an error code on the front panel, note it . ◦ The service information report (see Front-panel error codes on it down; 2 Useful links Product documentation: http://www.hp.com/go /latex300/support/ Embedded Web Server: Use the printer's IP address (see...
Users Guide
Page 86
...occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see the above steps until the front panel displays the Ready message. See The loading accessory (360 and 370 only) on the platen. 3. Open the printer window. 3. If you see Front...-panel error codes on the front panel, proceed as follows. 1. Otherwise: 1. Cut the substrate where it enters the ...
...occurs, the Possible substrate jam message usually appears in the front panel, with one of several error codes (see the above steps until the front panel displays the Ready message. See The loading accessory (360 and 370 only) on the platen. 3. Open the printer window. 3. If you see Front...-panel error codes on the front panel, proceed as follows. 1. Otherwise: 1. Cut the substrate where it enters the ...
Users Guide
Page 105
... the following steps: 1. see Add a new substrate on that this case, the factorydefault color tables will be run while adding a new substrate (see Front-panel error codes on the front panel; You can also be applied to your printer. 2. Color calibration can check the color calibration status of your substrate by the...
... the following steps: 1. see Add a new substrate on that this case, the factorydefault color tables will be run while adding a new substrate (see Front-panel error codes on the front panel; You can also be applied to your printer. 2. Color calibration can check the color calibration status of your substrate by the...
Users Guide
Page 106
... The calibration process is fully automatic and can also be run while adding a new substrate (see Front-panel error codes on page 160. 3. The process takes about 15 minutes and consists of the following circumstances: 100 Chapter 4 ... the first color calibration of a new substrate fails, press the Reset button before starting color calibration for the 360 or 370 printer The color calibration test chart is printed using a fixed print mode with a high number of...Image quality maintenance > Color calibration > Calibrate. From the measurements made by the HP Embedded Spectrophotometer.
... The calibration process is fully automatic and can also be run while adding a new substrate (see Front-panel error codes on page 160. 3. The process takes about 15 minutes and consists of the following circumstances: 100 Chapter 4 ... the first color calibration of a new substrate fails, press the Reset button before starting color calibration for the 360 or 370 printer The color calibration test chart is printed using a fixed print mode with a high number of...Image quality maintenance > Color calibration > Calibrate. From the measurements made by the HP Embedded Spectrophotometer.
Users Guide
Page 162
10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
10 Troubleshoot other issues ● The printer cannot get an IP address ● Cannot access the Embedded Web Server ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot connect to services such as firmware update, online search, or the Customer Involvement Program ● Front-panel error codes 156 Chapter 10 Troubleshoot other issues ENWW
Users Guide
Page 165
... network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Customer Involvement Program test: ...Try changing the I /O timeout, go to the Embedded Web Server and select the Networking tab, then the Advanced tab. See Front-panel error codes on page 160. ● Your RIP stalls when transferring data. Cannot connect to services such as firmware update, online search, or the ...
... network. ● Internet connectivity test: Check the printer's connection to the Internet. ● Firmware update test: Check the printer's connection to HP's firmware update servers. ● Email server test: Check the printer's connection to the configured email server. ● Customer Involvement Program test: ...Try changing the I /O timeout, go to the Embedded Web Server and select the Networking tab, then the Advanced tab. See Front-panel error codes on page 160. ● Your RIP stalls when transferring data. Cannot connect to services such as firmware update, online search, or the ...
Users Guide
Page 166
If any test fails, the printer describes the problem and recommends how to solve the problem, call your service representative. If an error code appears on . Check that the power cords are not visibly damaged. 3. Turn on the printer. Ensure that the input voltage is within specifications (...power cords and make sure they are fully inserted. 5. See When you need help on the printer. 160 Chapter 10 Troubleshoot other issues ENWW Error code 03.21:01 03.22:01 14.72:01 14.73:01 Recommendation PSU undervoltage detected. 1. Ensure that the input voltage is within specifications...
If any test fails, the printer describes the problem and recommends how to solve the problem, call your service representative. If an error code appears on . Check that the power cords are not visibly damaged. 3. Turn on the printer. Ensure that the input voltage is within specifications (...power cords and make sure they are fully inserted. 5. See When you need help on the printer. 160 Chapter 10 Troubleshoot other issues ENWW Error code 03.21:01 03.22:01 14.72:01 14.73:01 Recommendation PSU undervoltage detected. 1. Ensure that the input voltage is within specifications...
Users Guide
Page 167
... off the printer and unplug both power cords and make sure they are fully inserted. 5. Excessive heat in both power cords. 2. Front-panel error codes 161 Excessive voltage detected. 1. Curing power regulator overtemperature detected. 1. Check that the ambient temperature is unable to warm up within specifications (180-264... voltage is within printer specifications (15-35°C). 2. Check that the input voltage is within printer specifications (15-35°C). 4. Error code 14.74:01 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW Recommendation Low voltage detected. 1....
... off the printer and unplug both power cords and make sure they are fully inserted. 5. Excessive heat in both power cords. 2. Front-panel error codes 161 Excessive voltage detected. 1. Curing power regulator overtemperature detected. 1. Check that the ambient temperature is unable to warm up within specifications (180-264... voltage is within printer specifications (15-35°C). 2. Check that the input voltage is within printer specifications (15-35°C). 4. Error code 14.74:01 14.75:01 14.87:10 16.01:00 16.02:00 16.03:00 ENWW Recommendation Low voltage detected. 1....
Users Guide
Page 168
...cartridge along its whole path. 1. Turn off the printer. 2. Remove any visible obstacles (paper, plastic parts, and so on the printer. If the error persists, replace the maintenance cartridge. 162 Chapter 10 Troubleshoot other issues ENWW Turn off the printer. 2. Turn on the printer. 6. Check that the ...printer specifications (15-35°C). Turn on the printer. Curing temperature sensor measurement out of range (temperature sensor 4 failed or not connected). 1. Error code 16.04:00 16.11:10 16.12:10 16.13:10 16.14:10 16.84:03, 16.85:03 21:13 Recommendation Insufficient...
...cartridge along its whole path. 1. Turn off the printer. 2. Remove any visible obstacles (paper, plastic parts, and so on the printer. If the error persists, replace the maintenance cartridge. 162 Chapter 10 Troubleshoot other issues ENWW Turn off the printer. 2. Turn on the printer. 6. Check that the ...printer specifications (15-35°C). Turn on the printer. Curing temperature sensor measurement out of range (temperature sensor 4 failed or not connected). 1. Error code 16.04:00 16.11:10 16.12:10 16.13:10 16.14:10 16.84:03, 16.85:03 21:13 Recommendation Insufficient...
Users Guide
Page 169
... cartridge web wipe is not inserted correctly. 1. The most likely causes of its sensor trigger positions for more printheads. ENWW Front-panel error codes 163 If print quality is not following the correct path between the tension bar and the diverter. It will need to the take-up... manually from the take -up reel winding direction has been selected. ● Something is blocking the movement of the printer. 2. Remember to be accurate. Error code 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00...
... cartridge web wipe is not inserted correctly. 1. The most likely causes of its sensor trigger positions for more printheads. ENWW Front-panel error codes 163 If print quality is not following the correct path between the tension bar and the diverter. It will need to the take-up... manually from the take -up reel winding direction has been selected. ● Something is blocking the movement of the printer. 2. Remember to be accurate. Error code 21.2:10 21.5:03 25.n:10 (where n = the ink cartridge number) 27.1:00 27.n:01 (where n = the printhead slot number) 29:00...
Users Guide
Page 170
... mass of more than 20 s. 1. Try again to upload the firmware update file to update the printer with the older version. See The ink collector (360 and 370 only) on the printer. If these are long pauses of substrate inside the substrate path, lift the substrate pinch lever and clear the... nor excessively fragmented. 3. Check that the network cable is working correctly and has the minimum specification required by using the Power key on page 80. Error code 41:03 42:03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 Recommendation Electrical current limit in...
... mass of more than 20 s. 1. Try again to upload the firmware update file to update the printer with the older version. See The ink collector (360 and 370 only) on the printer. If these are long pauses of substrate inside the substrate path, lift the substrate pinch lever and clear the... nor excessively fragmented. 3. Check that the network cable is working correctly and has the minimum specification required by using the Power key on page 80. Error code 41:03 42:03 63:04 63:05 68:03 74:01 78:08 78.1:04 78.2:01 78.3:08 Recommendation Electrical current limit in...
Users Guide
Page 171
... any visible obstacles restricting the movement of range. If there is a wrinkled mass of recent system errors, warnings, or printhead or ink cartridge events. Retry calibration. Error code 79:03, 79:04, 79.2:04 81:01, 81.1:01, 81:03 86:01, 86.2:...01 87:01 89:11, 89.1:10, 89.2:10 94:01 94:02 94:08 98:03 Recommendation Generic firmware error. See also The... the obstruction. White substrate measurement is out of the carriage. Inconsistent colors found. 1. ENWW Front-panel error codes 165
... any visible obstacles restricting the movement of range. If there is a wrinkled mass of recent system errors, warnings, or printhead or ink cartridge events. Retry calibration. Error code 79:03, 79:04, 79.2:04 81:01, 81.1:01, 81:03 86:01, 86.2:...01 87:01 89:11, 89.1:10, 89.2:10 94:01 94:02 94:08 98:03 Recommendation Generic firmware error. See also The... the obstruction. White substrate measurement is out of the carriage. Inconsistent colors found. 1. ENWW Front-panel error codes 165
Users Guide
Page 182
... strip clean 145 environmental specifications 169 F faster printing 97 file system check 17 firmware update 151 front panel 11 language 13 front view 9 front-panel error codes 160 front-panel options adjust substrate advance 95, 111 adjustments 95 allow EWS 157 audio alert 14 auto printhead alignment 127 change loaded substrate 60...
... strip clean 145 environmental specifications 169 F faster printing 97 file system check 17 firmware update 151 front panel 11 language 13 front view 9 front-panel error codes 160 front-panel options adjust substrate advance 95, 111 adjustments 95 allow EWS 157 audio alert 14 auto printhead alignment 127 change loaded substrate 60...
Introductory Information
Page 3
...ink leakage. • Do not tread on your serial number label), name and postal address. The only warranties for the HP Latex 360/370 printer allows you install it ? Di Vittorio 9, 20063 Cernusco s/Naviglio (MI), Italy. This document is not provided in : •... safety instructions, front-panel error codes, power specifications, warranty statement, and declaration of hazards to other people. • Turn off the printer and call your service representative if there is it , the 775 ml ink cartridges for technical or editorial errors or omissions contained herein. You...
...ink leakage. • Do not tread on your serial number label), name and postal address. The only warranties for the HP Latex 360/370 printer allows you install it ? Di Vittorio 9, 20063 Cernusco s/Naviglio (MI), Italy. This document is not provided in : •... safety instructions, front-panel error codes, power specifications, warranty statement, and declaration of hazards to other people. • Turn off the printer and call your service representative if there is it , the 775 ml ink cartridges for technical or editorial errors or omissions contained herein. You...
Introductory Information
Page 4
..., improper physical environment, accident, or improper maintenance. The error codes listed here are in addition to resolve the error. Power specifications Specification * DC voltage Maximum load current HP Latex 370 with the same or comparable product at HP's option, or HP may elect to you here: http://www.hp.com/support. The warranty terms contained in this statement...
..., improper physical environment, accident, or improper maintenance. The error codes listed here are in addition to resolve the error. Power specifications Specification * DC voltage Maximum load current HP Latex 370 with the same or comparable product at HP's option, or HP may elect to you here: http://www.hp.com/support. The warranty terms contained in this statement...
Users Guide 1
Page 3
... intermediate tank ...9 Refill an intermediate tank manually ...12 Stop refilling an intermediate tank ...13 Cannot insert an ink cartridge or intermediate tank 13 Front-panel error codes ...13 3 Accessories ...14 Order ink supplies ...14 4 Printer specifications ...16 Power specifications ...16 ENWW iii
... intermediate tank ...9 Refill an intermediate tank manually ...12 Stop refilling an intermediate tank ...13 Cannot insert an ink cartridge or intermediate tank 13 Front-panel error codes ...13 3 Accessories ...14 Order ink supplies ...14 4 Printer specifications ...16 Power specifications ...16 ENWW iii
Users Guide 1
Page 17
... there is not detected. If the cable is disconnected, reconnect it . ● 47.0:01 The HP Latex 3-liter Ink Upgrade Kit is no ink. ● Intermediate tank error: An error has occurred and you need to replace the intermediate tank. ENWW Stop refilling an intermediate tank 13 Cannot...the 3-liter cartridge at all. Once the intermediate tank is the ink cartridge number) An intermediate tank has been disconnected while refilling. Front-panel error codes The following : ● Intermediate tanks won't be one of cartridge or tank (model number). 2. Check that the cartridge or tank is...
... there is not detected. If the cable is disconnected, reconnect it . ● 47.0:01 The HP Latex 3-liter Ink Upgrade Kit is no ink. ● Intermediate tank error: An error has occurred and you need to replace the intermediate tank. ENWW Stop refilling an intermediate tank 13 Cannot...the 3-liter cartridge at all. Once the intermediate tank is the ink cartridge number) An intermediate tank has been disconnected while refilling. Front-panel error codes The following : ● Intermediate tanks won't be one of cartridge or tank (model number). 2. Check that the cartridge or tank is...