HP Printers - Supported Citrix Presentation Server environments
Page 37
...Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in-One devices will be added to change without notice. HP shall not be ...errors or omissions contained herein. registered trademarks of Citrix Systems, Inc. Citrix, the Citrix logo, Citrix ICA, Citrix MetaFrame, and Citrix MetaFrame XP are registered trademarks or trademarks of Microsoft Corporation. Nothing herein should be liable for HP products and services are U.S. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner/All-in-One...
...Server and newer model HP LaserJet, Business Inkjet, Designjet, Deskjet printers and Scanner/All-in-One devices will be added to change without notice. HP shall not be ...errors or omissions contained herein. registered trademarks of Citrix Systems, Inc. Citrix, the Citrix logo, Citrix ICA, Citrix MetaFrame, and Citrix MetaFrame XP are registered trademarks or trademarks of Microsoft Corporation. Nothing herein should be liable for HP products and services are U.S. Planned future testing HP LaserJet/Business Inkjet/Designjet/Deskjet printers and Scanner/All-in-One...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 15
... To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one 287 To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one 288 To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one 289 To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet 3052/3055/3390/3392 all-in-one 290 Cleaning the...
... To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one 287 To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one 288 To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one 289 To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet 3052/3055/3390/3392 all-in-one 290 Cleaning the...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 89
... document on the flatbed scanner, press (or place the document on its redial setting. If you have more pages to scan, press 1 to select YES, and then repeat step 5 for the group. If all redial attempts fail, the all -in-one updates the fax activity log with the error and proceeds to the... next number in -one scans the document into smaller sections, and then send the document as multiple fax jobs. If the fax...
... document on the flatbed scanner, press (or place the document on its redial setting. If you have more pages to scan, press 1 to select YES, and then repeat step 5 for the group. If all redial attempts fail, the all -in-one updates the fax activity log with the error and proceeds to the... next number in -one scans the document into smaller sections, and then send the document as multiple fax jobs. If the fax...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 90
... page of the fax job. -or- For instructions, see Printing the fax activity log. 72 Chapter 6 Fax ENWW The all redial attempts fail, the allin-one sends the fax to select YES, and then repeat step 7 for each fax number. If all -in the group. After you are finished, press 2 to... by using the control panel. If you can print the fax activity log by adding the error, and then it proceeds to select NO. Press Start Fax. If the pages that number based on the flatbed scanner and then press ). After scanning the page, Another page? 1=Yes 2=No appears on the control...
... page of the fax job. -or- For instructions, see Printing the fax activity log. 72 Chapter 6 Fax ENWW The all redial attempts fail, the allin-one sends the fax to select YES, and then repeat step 7 for each fax number. If all -in the group. After you are finished, press 2 to... by using the control panel. If you can print the fax activity log by adding the error, and then it proceeds to select NO. Press Start Fax. If the pages that number based on the flatbed scanner and then press ). After scanning the page, Another page? 1=Yes 2=No appears on the control...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 92
... trying to resend the same document that it redialed. On the all-in -one updates the fax activity log by adding the error. 74 Chapter 6 Fax ENWW After you have stopped them yourself. The all -in -one sends the fax to the number that you sent the first time, wait until... does not answer, the all pending, automatic redial attempts for each page of the automatic redial attempts. If the all -in -one redials the number based on the flatbed scanner and then press ). After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display. If you are ...
... trying to resend the same document that it redialed. On the all-in -one updates the fax activity log by adding the error. 74 Chapter 6 Fax ENWW After you have stopped them yourself. The all -in -one sends the fax to the number that you sent the first time, wait until... does not answer, the all pending, automatic redial attempts for each page of the automatic redial attempts. If the all -in -one redials the number based on the flatbed scanner and then press ). After scanning the page, Another page? 1=Yes 2=No appears on the control-panel display. If you are ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 322
...on the HP LaserJet 3390/3392 all -in -one directly into the wall or into a different outlet. 1. See HP Customer Care or the support flyer that came in the all -in -one box. See Control-panel messages for a list of common messages that will help you will help you correct the error. Do information...scan head moves back and forth for about two seconds. Near the end of common messages that the print cartridge is connected to the scanner. Verify that the ADF cable is connected correctly to a grounded power source and is closed. Open the ADF cover and remove any orange...
...on the HP LaserJet 3390/3392 all -in -one directly into the wall or into a different outlet. 1. See HP Customer Care or the support flyer that came in the all -in -one box. See Control-panel messages for a list of common messages that will help you will help you correct the error. Do information...scan head moves back and forth for about two seconds. Near the end of common messages that the print cartridge is connected to the scanner. Verify that the ADF cable is connected correctly to a grounded power source and is closed. Open the ADF cover and remove any orange...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 323
..., see Copy problems. ENWW Troubleshooting checklist 305 See Print quality problems. If the error persists, contact HP Customer Care. See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all -in -one ). 2. See Table 3-6 Automatic document feeder (ADF) specifications, HP LaserJet 3050 all -in -one ). 2. Step number 4 Verification step Possible problems Solutions Print a Configuration page. See Media specifications...
..., see Copy problems. ENWW Troubleshooting checklist 305 See Print quality problems. If the error persists, contact HP Customer Care. See To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all -in -one ). 2. See Table 3-6 Automatic document feeder (ADF) specifications, HP LaserJet 3050 all -in -one ). 2. Step number 4 Verification step Possible problems Solutions Print a Configuration page. See Media specifications...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 344
...scanner. Adding a groupdial to resend the fax. Correct the entry. 326 Chapter 13 Troubleshooting ENWW Connect the all-in -one to another reduction/ enlargement setting. Try resending the fax. Fit to Page on the phone line by pressing Start Fax. Invalid driver Press You are using the incorrect printer driver. See HP... Care. Try faxing to a different phone line. Use the flatbed or select another fax number. If the error persists, contact HP Customer Care. Invalid date An invalid date was entered, such as an individual speed dial) or speed-dial codes...
...scanner. Adding a groupdial to resend the fax. Correct the entry. 326 Chapter 13 Troubleshooting ENWW Connect the all-in -one to another reduction/ enlargement setting. Try resending the fax. Fit to Page on the phone line by pressing Start Fax. Invalid driver Press You are using the incorrect printer driver. See HP... Care. Try faxing to a different phone line. Use the flatbed or select another fax number. If the error persists, contact HP Customer Care. Invalid date An invalid date was entered, such as an individual speed dial) or speed-dial codes...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 346
...press to continue the job. In tray 2 (HP LaserJet 3390/3392 all -in a telephone, and try the scan again. 328 Chapter 13 Troubleshooting ENWW Scanning error Cannot connect The all -in-one to cancel the job. Unplug the all -in -one cannot transmit scan information to pick up a ... is in -one has failed to a computer. Press to cont. See HP Customer Care or the support flyer that the connection cable is enabled. Verify that came in the all -in -one box. Reload the media in -one answered the incoming call . See Clearing jams. Scanner reserved for another...
...press to continue the job. In tray 2 (HP LaserJet 3390/3392 all -in a telephone, and try the scan again. 328 Chapter 13 Troubleshooting ENWW Scanning error Cannot connect The all -in-one to cancel the job. Unplug the all -in -one cannot transmit scan information to pick up a ... is in -one has failed to a computer. Press to cont. See HP Customer Care or the support flyer that the connection cable is enabled. Verify that came in the all -in -one box. Reload the media in -one answered the incoming call . See Clearing jams. Scanner reserved for another...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 348
... Care. Use the power switch to initialize. See HP Customer Care or the support flyer that came in the all -in -one box. 1. Critical error message-tables Table 13-2 Critical error messages Control panel message 49 Error 50.x Fuser Error 51 Laser Error 52 Scanner Error Description The all -in -one to turn on . Turn off the power by using...
... Care. Use the power switch to initialize. See HP Customer Care or the support flyer that came in the all -in -one box. 1. Critical error message-tables Table 13-2 Critical error messages Control panel message 49 Error 50.x Fuser Error 51 Laser Error 52 Scanner Error Description The all -in -one to turn on . Turn off the power by using...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 361
... see Clearing jams. Then, resend the job. Try to make a telephone call to On (see the information about changing the redial-oncommunication-error option under Changing the redial settings). If your all-in the wall, and then connect a telephone to which you are sending might be ...jack. Solution that the telephone line is working . If a jam exists, see Clearing jams. Then, resend the job. Use the flatbed scanner. Do one minute has elapsed, wait a moment before pressing Cancel. The fax machine to another fax machine. ENWW Fax problems 343 See Reprinting a fax....
... see Clearing jams. Then, resend the job. Try to make a telephone call to On (see the information about changing the redial-oncommunication-error option under Changing the redial settings). If your all-in the wall, and then connect a telephone to which you are sending might be ...jack. Solution that the telephone line is working . If a jam exists, see Clearing jams. Then, resend the job. Use the flatbed scanner. Do one minute has elapsed, wait a moment before pressing Cancel. The fax machine to another fax machine. ENWW Fax problems 343 See Reprinting a fax....
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 362
... from the telephone jack and connect a telephone. Verify that the setting is dialing, press Cancel. You might be sending a fax from the flatbed scanner with the glass-fax size set to On. Problem Cause Solution Your telephone line might not be working . To stop the redials while the all... on and ready to be sending a fax from the flatbed scanner with the glass-fax size set up the volume on the all -in -one of paper. Faxes that show a Pending designation. You might be dialed. Faxes you send have an error condition, such as a delayed fax, and then verify that ...
... from the telephone jack and connect a telephone. Verify that the setting is dialing, press Cancel. You might be sending a fax from the flatbed scanner with the glass-fax size set to On. Problem Cause Solution Your telephone line might not be working . To stop the redials while the all... on and ready to be sending a fax from the flatbed scanner with the glass-fax size set up the volume on the all -in -one of paper. Faxes that show a Pending designation. You might be dialed. Faxes you send have an error condition, such as a delayed fax, and then verify that ...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 422
... flatbed scanner 38 output bins jams, clearing 258, 315 locating on HP LaserJet 3050 7 locating on 61, 203 specifications 33 tray selection 42 tray settings, changing defaults 44 troubleshooting 338 troubleshooting paper 28 types to avoid 27 wrinkled 337 memory Configuration page 269 deleting faxes 90 error messages 327 HP LaserJet 3050, base 2 HP LaserJet 3052/3055, base 3 HP LaserJet 3390...
... flatbed scanner 38 output bins jams, clearing 258, 315 locating on HP LaserJet 3050 7 locating on 61, 203 specifications 33 tray selection 42 tray settings, changing defaults 44 troubleshooting 338 troubleshooting paper 28 types to avoid 27 wrinkled 337 memory Configuration page 269 deleting faxes 90 error messages 327 HP LaserJet 3050, base 2 HP LaserJet 3052/3055, base 3 HP LaserJet 3390...
HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide
Page 425
... all-in-one control panel (Windows) 141 grayscale 151 HP Director (Macintosh) 145 HP LaserJet Scan (Windows) 144 loading originals in ADF 38 loading originals on flatbed scanner 38 methods 140...compliant software 147 WIA-compliant software 147 scatter, troubleshooting 337 security-lock slot, locating HP LaserJet 3050 8 HP LaserJet 3052/3055 10 sending faxes activity log, printing 95, 209, 361 ad hoc groups ... error messages 330 hardware 375 HP ToolboxFX settings 280 part numbers 366 service agreements 374 settings Configuration page 158, 268, 359 factory-set defaults, restoring 241, 363 HP ...
... all-in-one control panel (Windows) 141 grayscale 151 HP Director (Macintosh) 145 HP LaserJet Scan (Windows) 144 loading originals in ADF 38 loading originals on flatbed scanner 38 methods 140...compliant software 147 WIA-compliant software 147 scatter, troubleshooting 337 security-lock slot, locating HP LaserJet 3050 8 HP LaserJet 3052/3055 10 sending faxes activity log, printing 95, 209, 361 ad hoc groups ... error messages 330 hardware 375 HP ToolboxFX settings 280 part numbers 366 service agreements 374 settings Configuration page 158, 268, 359 factory-set defaults, restoring 241, 363 HP ...
Service Manual
Page 11
...(HP LaserJet 3050/3055 all-in-one 259 T.30 protocol trace (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 260 To print a T.30 protocol trace report 260 Fax error-correction mode (ECM) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one ...printer engine assembly 285 Diagrams ...288 Component locations, HP LaserJet 3050/3052/3055 all-in-one printer (product base) ...288 Main wiring ...291 Formatter PCA and LIU connectors 295 HP LaserJet 3050 all-in-one scanner assembly 298 ADF components, HP LaserJet 3050 all-in-one 300 Guide assembly, HP LaserJet 3050 all-in-one...
...(HP LaserJet 3050/3055 all-in-one 259 T.30 protocol trace (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 260 To print a T.30 protocol trace report 260 Fax error-correction mode (ECM) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one ...printer engine assembly 285 Diagrams ...288 Component locations, HP LaserJet 3050/3052/3055 all-in-one printer (product base) ...288 Main wiring ...291 Formatter PCA and LIU connectors 295 HP LaserJet 3050 all-in-one scanner assembly 298 ADF components, HP LaserJet 3050 all-in-one 300 Guide assembly, HP LaserJet 3050 all-in-one...
Service Manual
Page 15
...-one 297 Table 7-9 Scanner assembly, HP LaserJet 3050 all-in-one 299 Table 7-10 ADF components, HP LaserJet 3050 all-in-one 301 Table 7-11 Guide assembly, HP LaserJet 3050 all-in-one 305 Table 7-12 Scanner assembly, HP LaserJet 3052/3055 all-in-one 307 Table 7-13 Major assemblies, HP LaserJet 3052/3055 all-in-one 309 Table 7-14 Scanner components, HP LaserJet 3052/3055 all-in-one 311 Table 7-15 Printer (product base), HP LaserJet 3050/3052...
...-one 297 Table 7-9 Scanner assembly, HP LaserJet 3050 all-in-one 299 Table 7-10 ADF components, HP LaserJet 3050 all-in-one 301 Table 7-11 Guide assembly, HP LaserJet 3050 all-in-one 305 Table 7-12 Scanner assembly, HP LaserJet 3052/3055 all-in-one 307 Table 7-13 Major assemblies, HP LaserJet 3052/3055 all-in-one 309 Table 7-14 Scanner components, HP LaserJet 3052/3055 all-in-one 311 Table 7-15 Printer (product base), HP LaserJet 3050/3052...
Service Manual
Page 226
... error. Plug the all -inone to initialize. 4. If a surge protector is being used , remove it . See Laser/scanner assembly on page 178. 206 Chapter 6 Troubleshooting ENWW Turn on the power and wait for the all -in -one directly into the wall socket. 3. Plug the all -in -one only: Update the firmware. 5. HP LaserJet 3052/3055 all -in -one...
... error. Plug the all -inone to initialize. 4. If a surge protector is being used , remove it . See Laser/scanner assembly on page 178. 206 Chapter 6 Troubleshooting ENWW Turn on the power and wait for the all -in -one directly into the wall socket. 3. Plug the all -in -one only: Update the firmware. 5. HP LaserJet 3052/3055 all -in -one...
Service Manual
Page 228
...for the product to the left and the bulb illuminates. Scanner Error [#] Turn off the power by using the power switch, wait at least 30 seconds, and then turn on (HP LaserJet 3052/3055 all-in-one scanning assembly. 3. Use the following procedure to move the... scan module so it does, cycle the power again. 2. Table 6-2 Critical error messages (continued) Control panel message Description Scanner Bulb Failure (HP LaserJet 3052/3055 all-in-one . 2. See Scanner assembly on page 148. 1. Turn on page 178. 208 Chapter 6 Troubleshooting ENWW See Formatter ...
...for the product to the left and the bulb illuminates. Scanner Error [#] Turn off the power by using the power switch, wait at least 30 seconds, and then turn on (HP LaserJet 3052/3055 all-in-one scanning assembly. 3. Use the following procedure to move the... scan module so it does, cycle the power again. 2. Table 6-2 Critical error messages (continued) Control panel message Description Scanner Bulb Failure (HP LaserJet 3052/3055 all-in-one . 2. See Scanner assembly on page 148. 1. Turn on page 178. 208 Chapter 6 Troubleshooting ENWW See Formatter ...
Service Manual
Page 229
... a firmware upgrade Write to flash failed Page punt Beam-detect malfunction Firmware asserts Low-fuser-temperature error Slow-fuser error High-fuser-temperature error Scanner error Engine-communication timeout error Fan-motor error 79 service, firmware exception 79 service, firmware ASIC fault Access error Address error Illegal instruction Privilege violation Trace fault Unimplemented line-a opcode Unimplemented line-f opcode Format...
... a firmware upgrade Write to flash failed Page punt Beam-detect malfunction Firmware asserts Low-fuser-temperature error Slow-fuser error High-fuser-temperature error Scanner error Engine-communication timeout error Fan-motor error 79 service, firmware exception 79 service, firmware ASIC fault Access error Address error Illegal instruction Privilege violation Trace fault Unimplemented line-a opcode Unimplemented line-f opcode Format...
Service Manual
Page 259
...the ADF input tray but does not completely move through the ADF by hand. Cause Solution The ADF pickup-roller assembly is not functioning. The "Scanner error" message continually appears on the control-panel display. the ADF is damaged or not functioning. Make sure the correct roller assembly is not functioning. Clean... pickup roller does not move through the ADF by hand. Cause Solution The ADF paper-sensor flag is installed correctly. Make sure that meets HP recommendations. Use media that the cleanout comb is damaged. The ADF pickup rollers are dirty.
...the ADF input tray but does not completely move through the ADF by hand. Cause Solution The ADF pickup-roller assembly is not functioning. The "Scanner error" message continually appears on the control-panel display. the ADF is damaged or not functioning. Make sure the correct roller assembly is not functioning. Clean... pickup roller does not move through the ADF by hand. Cause Solution The ADF paper-sensor flag is installed correctly. Make sure that meets HP recommendations. Use media that the cleanout comb is damaged. The ADF pickup rollers are dirty.