Setup Guide
Page 26
... of the most common issues associated with hardware and software installation. Solving installation problems This section provides troubleshooting suggestions for messages on the Starter CD. If the ...been removed from outside and inside the device. • Make sure paper is loaded correctly in the tray, and is not jammed in good working order. • Make sure that the power cord ...If you have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that you are using a computer running one to the 1-LINE port. Restart your computer is...
... of the most common issues associated with hardware and software installation. Solving installation problems This section provides troubleshooting suggestions for messages on the Starter CD. If the ...been removed from outside and inside the device. • Make sure paper is loaded correctly in the tray, and is not jammed in good working order. • Make sure that the power cord ...If you have removed the orange caps from www.hp.com/support. • In the Windows device manager, make sure that you are using a computer running one to the 1-LINE port. Restart your computer is...
User Guide
Page 11
...print, causing the print job to cancel 186 The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation... suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies...
...print, causing the print job to cancel 186 The device prints half a page, then ejects the paper 187 Solve device management problems 187 Embedded Web server cannot be opened 187 Troubleshoot installation issues 188 Hardware installation suggestions 188 Software installation... suggestions 188 Solve alignment page problems 189 Solve software installation problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies...
User Guide
Page 36
...; Media with the flaps facing up. 32 Use the all-in-one type of media at www.hp.com for optimum print quality. Tips for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that conforms ...to test a variety of office media. Tray 2 is designed to hold only plain paper. ...
...; Media with the flaps facing up. 32 Use the all-in-one type of media at www.hp.com for optimum print quality. Tips for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following guidelines. • Always use media that conforms ...to test a variety of office media. Tray 2 is designed to hold only plain paper. ...
User Guide
Page 147
...self-test diagnostic page and read the information in the ink cartridge status section. [For more information see www.hp.com/go/inkusage. Maintain and troubleshoot 143 For more information, see Understand the self-test diagnostic page .] You ... Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink ...
...self-test diagnostic page and read the information in the ink cartridge status section. [For more information see www.hp.com/go/inkusage. Maintain and troubleshoot 143 For more information, see Understand the self-test diagnostic page .] You ... Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues • Clear jams Supported ink ...
User Guide
Page 161
...each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not jammed in their correct color-coded slots. Keep fluids away from the interior of the device, as well as from the electrical socket. Ensure you have...The device can have a static IP address for wired networking, and have removed the orange protective caps from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. • Power light is not selected if you are using or restart the computer before attempting the task again...
...each printhead. • Printhead latch and all covers are closed. • The rear access panel or optional duplexer is not jammed in their correct color-coded slots. Keep fluids away from the interior of the device, as well as from the electrical socket. Ensure you have...The device can have a static IP address for wired networking, and have removed the orange protective caps from each one to resolve printing problems. • For a paper jam, see Solve paper-feed problems. • Power light is not selected if you are using or restart the computer before attempting the task again...
User Guide
Page 169
...not been tampered with the device opening. • Check for supported media. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are missing from text or graphics Check the printheads Print ... print preview feature of your software to the device or printhead. For more information, see HP supplies and accessories. For ordering information, see Clear a jam in the device. Solve paper-feed problems 165 Make sure it is supported for gaps in the placement of incompatible inks can disrupt...
...not been tampered with the device opening. • Check for supported media. Colors do not line up properly Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are missing from text or graphics Check the printheads Print ... print preview feature of your software to the device or printhead. For more information, see HP supplies and accessories. For ordering information, see Clear a jam in the device. Solve paper-feed problems 165 Make sure it is supported for gaps in the placement of incompatible inks can disrupt...
User Guide
Page 171
... and warranty for information about the status of the device • The device might not meet Hewlett-Packard media specifications (for jams. See Clear jams. • Check the trays Make sure that the originals have been loaded correctly. See Select print media for optimum performance and... efficiency. Use the Copy button on top of other paper of paper may cause sheets to jam or pick multiple sheets at one time. • Use HP media for more information. Solve copy problems 167 Solve copy problems If the following topics do so gently. Wrong original was copied...
... and warranty for information about the status of the device • The device might not meet Hewlett-Packard media specifications (for jams. See Clear jams. • Check the trays Make sure that the originals have been loaded correctly. See Select print media for optimum performance and... efficiency. Use the Copy button on top of other paper of paper may cause sheets to jam or pick multiple sheets at one time. • Use HP media for more information. Solve copy problems 167 Solve copy problems If the following topics do so gently. Wrong original was copied...
User Guide
Page 193
...lights are closed . You can download the device driver from each one to the CD drive that all other programs are closed. •... computer cannot recognize the Starter CD in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light...approximately 45 seconds to warm up. • The device is not jammed in the device. • Ensure the orange protective caps have not...HP Web site (www.hp.com/support). You can download the device driver from the device. • Rear access panel or duplexer is locked into place. • Paper...
...lights are closed . You can download the device driver from each one to the CD drive that all other programs are closed. •... computer cannot recognize the Starter CD in their correct color-coded slots. Solve software installation problems Check or perform the following : • Power light...approximately 45 seconds to warm up. • The device is not jammed in the device. • Ensure the orange protective caps have not...HP Web site (www.hp.com/support). You can download the device driver from the device. • Rear access panel or duplexer is locked into place. • Paper...
User Guide
Page 241
...multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes ... in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut...177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing ...165 turn on and off in driver 22 trays capacities 36 clear jams 192 installation tray 2 21 load media 37 locating 13 locking 40 ...
...multiple pages are picked 166 network configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes ... in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy 167 copy quality 168 cut...177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing ...165 turn on and off in driver 22 trays capacities 36 clear jams 192 installation tray 2 21 load media 37 locating 13 locking 40 ...