Setup Guide
Page 5
...Managing and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning (optional) Required information 16 Step 1: Create and share a folder on the network 17 Step 2: Set up a shortcut ... the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28...
...Managing and configuring fax settings 15 Set up speed-dial entries 15 Test fax setup 15 4 Set up Direct Digital Filing for scanning (optional) Required information 16 Step 1: Create and share a folder on the network 17 Step 2: Set up a shortcut ... the device for wireless communication using software 20 6 Troubleshooting Solving installation problems 22 Solving network problems (some models only) . 23 Solving wireless problems (some models only) . 23 Solving Direct Digital Filing problems (optional) 24 Solving fax problems (optional 26 Troubleshooting and configuration tools . . . . . 28...
Setup Guide
Page 8
...than one HP device installed, select the appropriate tab for the software. 4. Place the document in the document feeder tray with the top-left corner of the document. If you encounter problems, see "Solving installation problems" on the Starter CD or at www.hp.com/support • HP ...correctly, start the software and complete basic tasks (such as printing a document or sending a scan to www.register.hp.com and register the device. Press START COPY Black or START COPY Color. If you encounter problems, see the onscreen user guide) • Product support site at www...
...than one HP device installed, select the appropriate tab for the software. 4. Place the document in the document feeder tray with the top-left corner of the document. If you encounter problems, see "Solving installation problems" on the Starter CD or at www.hp.com/support • HP ...correctly, start the software and complete basic tasks (such as printing a document or sending a scan to www.register.hp.com and register the device. Press START COPY Black or START COPY Color. If you encounter problems, see the onscreen user guide) • Product support site at www...
Setup Guide
Page 12
... two-sided output (if a duplexer is scanned from the scanner glass or ADF. START COPY Black or START COPY Color: Start the copy in black and white or in color. 8 PHOTO Menu: Open the menu for printing. For hardware problems, shows a message that are shown on the color display (if available). The light blinks while...
... two-sided output (if a duplexer is scanned from the scanner glass or ADF. START COPY Black or START COPY Color: Start the copy in black and white or in color. 8 PHOTO Menu: Open the menu for printing. For hardware problems, shows a message that are shown on the color display (if available). The light blinks while...
Setup Guide
Page 28
...network. 5. Reset network configuration settings If the device is configured with the network, reset the device's network settings. 1. Solving Direct Digital Filing problems (optional) Unable to scan to a wireless access point (WAP)" on page 28. 2. For more 24 Troubleshooting See "Add hardware addresses to network folder NOTE: The Direct... Defaults, and then press OK. 3. Print the Network configuration page. See "To print the Network configuration page" on page 24. • One of accepted MAC addresses. 1. • The WAP filters hardware addresses (MAC addresses).
...network. 5. Reset network configuration settings If the device is configured with the network, reset the device's network settings. 1. Solving Direct Digital Filing problems (optional) Unable to scan to a wireless access point (WAP)" on page 28. 2. For more 24 Troubleshooting See "Add hardware addresses to network folder NOTE: The Direct... Defaults, and then press OK. 3. Print the Network configuration page. See "To print the Network configuration page" on page 24. • One of accepted MAC addresses. 1. • The WAP filters hardware addresses (MAC addresses).
Setup Guide
Page 29
... or lowercase; Some common punctuation marks are entered correctly. Solving Direct Digital Filing problems (optional) 25 The device cannot create a unique filename using the same prefix and suffix. If you have scanned many files to 9,999 files using the assigned prefix and suffix The device can... the embedded Web server (EWS) and that the username and password are also supported. When setting up correctly on the all-in-one. English information, see the information in the EWS. For more information, see the documentation available for your operating system. •...
... or lowercase; Some common punctuation marks are entered correctly. Solving Direct Digital Filing problems (optional) 25 The device cannot create a unique filename using the same prefix and suffix. If you have scanned many files to 9,999 files using the assigned prefix and suffix The device can... the embedded Web server (EWS) and that the username and password are also supported. When setting up correctly on the all-in-one. English information, see the information in the EWS. For more information, see the documentation available for your operating system. •...
User Guide
Page 11
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
... messages appear 169 The device prints half a page, then ejects the paper 169 Solve scan problems ...169 Scanner did nothing ...170 Scan takes too long ...170 Part of the document did not scan or text is missing 170 Text cannot be edited ...171 Error messages appear 171...problems 189 Solve network problems 190 Solve wireless problems 191 Clear jams ...192 Clear a jam in the device 193 Clear jams in the ADF ...195 Tips for avoiding jams ...197 A HP supplies and accessories Order printing supplies online 198 Accessories ...198 Supplies ...198 Ink cartridges ...198 Printheads ...199 HP ...
User Guide
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...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues •...tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used. The ink cartridges might come in different sizes. 10 ...
...tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve photo (memory card) problems • Solve device management problems • Troubleshoot installation issues •...tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the cartridges is used. The ink cartridges might come in different sizes. 10 ...
User Guide
Page 157
... scanner glass. Set up a cleaning routine that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can slow down performance, degrade the quality of scans, and affect the accuracy of use the ADF several times per week, monthly cleaning is applied, the cleaner could leak under the glass and damage.... Clean the scanner glass To clean the scanner glass 1. Lift the ADF. 3. Clean the automatic document feeder (ADF) The ADF requires periodic cleaning depending on scanned documents, cleaning the ADF frame might solve the problem.
... scanner glass. Set up a cleaning routine that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can slow down performance, degrade the quality of scans, and affect the accuracy of use the ADF several times per week, monthly cleaning is applied, the cleaner could leak under the glass and damage.... Clean the scanner glass To clean the scanner glass 1. Lift the ADF. 3. Clean the automatic document feeder (ADF) The ADF requires periodic cleaning depending on scanned documents, cleaning the ADF frame might solve the problem.
User Guide
Page 173
... setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. Solve scan problems If the following topics do not help, see the software Help for troubleshooting information. For more information, see Replace the ink cartridges....of the media. • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for information about HP support. For more information, see Load media. For more information see Change the copy settings. • Horizontal grainy or white bands in ...
... setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. Solve scan problems If the following topics do not help, see the software Help for troubleshooting information. For more information, see Replace the ink cartridges....of the media. • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for information about HP support. For more information, see Load media. For more information see Change the copy settings. • Horizontal grainy or white bands in ...
User Guide
Page 175
...up . In the software, check the TWAIN source by using tiny dots of ink that the other device is TWAIN-compliant. If the Solve scan problems 171 Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in the ADF. For example, if ...or when the image appears on the back of your original has good image quality. • Colored backgrounds can be loaded into the ADF with the device software. • Make sure that you scan the original. See the product software Help for more information see Load the originals. • ...
...up . In the software, check the TWAIN source by using tiny dots of ink that the other device is TWAIN-compliant. If the Solve scan problems 171 Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in the ADF. For example, if ...or when the image appears on the back of your original has good image quality. • Colored backgrounds can be loaded into the ADF with the device software. • Make sure that you scan the original. See the product software Help for more information see Load the originals. • ...
User Guide
Page 176
...too transparent. • The image quality is better when printed The image that you are performing. Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image ... to see if the quality is better. • Make sure that the resolution and color settings are correct for the type of scan job. • For best results, use the flatbed scanner for scanning rather than the ADF. • Use high-quality originals. • Load the media correctly. Be sure to ...
...too transparent. • The image quality is better when printed The image that you are performing. Chapter 10 following suggestions do not solve the problem, you might need to use a better-quality version of the original. • To eliminate the patterns, try reducing the size of the image ... to see if the quality is better. • Make sure that the resolution and color settings are correct for the type of scan job. • For best results, use the flatbed scanner for scanning rather than the ADF. • Use high-quality originals. • Load the media correctly. Be sure to ...
User Guide
Page 177
... and color settings are also supported. However, do not use the correct resolution and color settings. • The original image might be very light or dark or might be printed on colored paper.... numbers 1 through 9. • Some common punctuation marks are correct. • Size is reduced The HP software settings might have been loaded upside down on the network Make sure that the device is empty....the product software Help for more information about changing the settings. Solve scan problems 173 Make sure that you are apparent • Blank pages • The original might...
... and color settings are also supported. However, do not use the correct resolution and color settings. • The original image might be very light or dark or might be printed on colored paper.... numbers 1 through 9. • Some common punctuation marks are correct. • Size is reduced The HP software settings might have been loaded upside down on the network Make sure that the device is empty....the product software Help for more information about changing the settings. Solve scan problems 173 Make sure that you are apparent • Blank pages • The original might...
User Guide
Page 178
.... The test will not appear correctly when the file is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to the folder. However, do the following: • Try to use accented or... special characters in -one. For more information, see The fax test failed. If you have scanned many files to a folder, change the prefix. • The filename prefix has not been set up correctly on ...
.... The test will not appear correctly when the file is created. • The server name cannot be resolved Sending to network folder might experience problems when sending faxes, receiving faxes, or both read and write to the folder. However, do the following: • Try to use accented or... special characters in -one. For more information, see The fax test failed. If you have scanned many files to a folder, change the prefix. • The filename prefix has not been set up correctly on ...
User Guide
Page 238
See media paper-feed problems, troubleshoot 165 parallel phone systems answering machine setup 117 countries/...94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating systems supported 210 protocols ... Wizard 100 noise information 212 Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems supported 209 ...
See media paper-feed problems, troubleshoot 165 parallel phone systems answering machine setup 117 countries/...94 networks advanced settings 100 connector illustration 15 Digital Filing button 16 Ethernet connections 19 firewalls, troubleshoot 159 HP Web Jetadmin 94 IP settings 101 link speed 100 Mac OS setup 128 operating systems supported 210 protocols ... Wizard 100 noise information 212 Number of Copies button 16 O OCR edit scanned documents 56 troubleshoot 171 OK button 16 On button 17 one-touch speed dial buttons 16 operating environment specifications 212 operating systems supported 209 ...
User Guide
Page 241
... configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy... test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...
... configuration page 98 nothing prints 158 paper-feed problems 165 power 158 print 158 print quality 162 printheads 159 receive faxes 180, 182 scan 169 scan quality 171 self-test diagnostic page 96 237... specifications 212 streaks, troubleshoot copies 169 scan 173 stripes on and off in driver 22 troubleshoot answering machines 185 blank pages printed 160 bleeding colors 165 colors 164, 165 control panel messages 25 copy... test failed 177 fax tests 174 fax wall jack test, failed 175 firewalls 159 HP Instant Support 94 ink not filling text or graphics 164 ink smearing 163 installation 188 meaningless...