DiagTools User's Guide
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...of DiagTools Overview of DiagTools The Vectra and Kayak hardware diagnostics utility has four parts: Ì Hardware Detection, which determine the correct functioning of the PC as a whole. The support ticket can run on the following HP Vectra PC and HP Kayak PC Workstation platforms: Ì All Vectra... V-Line and X-Line PCs and PC Workstations released after June, 1997. Ì All HP Kayak PC Workstations. Ì Vectra VE 5/xxx Series 2...
...of DiagTools Overview of DiagTools The Vectra and Kayak hardware diagnostics utility has four parts: Ì Hardware Detection, which determine the correct functioning of the PC as a whole. The support ticket can run on the following HP Vectra PC and HP Kayak PC Workstation platforms: Ì All Vectra... V-Line and X-Line PCs and PC Workstations released after June, 1997. Ì All HP Kayak PC Workstations. Ì Vectra VE 5/xxx Series 2...
DiagTools User's Guide
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How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
How to Run an Advanced System Test 27 Batch Tests 29 What to do if a Test Fails 31 What To Do If You Get An Error Code 32 5 The Support Ticket What is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett-Packard Information Services 38 HP World Wide Web Site 38 Hewlett-Packard Telephone Support 39 Lifeline Telephone Support 40 Error Code Overview 42 0001h - 00CCh: System Error Codes 43 0100h - 01A4h: Memory Error Codes 51 English ix
DiagTools User's Guide
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...If you are running the Hardware Diagnostics for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) Intermediate and experienced users should proceed to the Advanced System Tests, since the error...is recommended: • If you are investigating a known hardware problem, press to create a Support Ticket. English 19 Although no need to continue with the Advanced Tests or to create a support ticket. 3 Basic System Test Test Result: PASS Test Result: PASS If the basic system test is ...
...If you are running the Hardware Diagnostics for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the Support Ticket, refer to chapter 5.) Intermediate and experienced users should proceed to the Advanced System Tests, since the error...is recommended: • If you are investigating a known hardware problem, press to create a Support Ticket. English 19 Although no need to continue with the Advanced Tests or to create a support ticket. 3 Basic System Test Test Result: PASS Test Result: PASS If the basic system test is ...
DiagTools User's Guide
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... a novice user, contact your local or HP-dedicated support agent. (To learn how to your local or HP-dedicated support agent for assistance. You can repeat the basic system test if desired. If so, you are recommended: • Create a Support Ticket now. You can e-mail or fax them... the Support Ticket. English 21 The Support Ticket is the most effective way ...
... a novice user, contact your local or HP-dedicated support agent. (To learn how to your local or HP-dedicated support agent for assistance. You can repeat the basic system test if desired. If so, you are recommended: • Create a Support Ticket now. You can e-mail or fax them... the Support Ticket. English 21 The Support Ticket is the most effective way ...
DiagTools User's Guide
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.... Each test in the Batch menu. For help on selecting tests, choose the Test Selection command in the batch is used to create a Support Ticket (test report). The window also has several command options so that have arisen since you started the advanced system tests (or since you to browse... in the test you have just done. • Browse All Test Errors: to browse all the errors that you want to create the Support Ticket. CAUTION 4 Advanced System Tests Batch Tests Once the test has completed, a window appears indicating the result: Test Passed or Test Failed.
.... Each test in the Batch menu. For help on selecting tests, choose the Test Selection command in the batch is used to create a Support Ticket (test report). The window also has several command options so that have arisen since you started the advanced system tests (or since you to browse... in the test you have just done. • Browse All Test Errors: to browse all the errors that you want to create the Support Ticket. CAUTION 4 Advanced System Tests Batch Tests Once the test has completed, a window appears indicating the result: Test Passed or Test Failed.
DiagTools User's Guide
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...: 1 Press to exit the Advanced System Tests. If so, you can e-mail or fax them the Support Ticket. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn how to do if a Test Fails The following will appear: 2 Press to... create a Support Ticket. 4 Advanced System Tests What to do if a Test Fails What to do this, refer to page 35). You...
...: 1 Press to exit the Advanced System Tests. If so, you can e-mail or fax them the Support Ticket. The Support Ticket is the most effective way to communicate the problem to your local or HP-dedicated support agent. (To learn how to do if a Test Fails The following will appear: 2 Press to... create a Support Ticket. 4 Advanced System Tests What to do if a Test Fails What to do this, refer to page 35). You...
DiagTools User's Guide
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5 The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC's configuration.
5 The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC's configuration.
DiagTools User's Guide
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... information and your support agent. If necessary, you create a Support Ticket, the previous one . You can e-mail or fax the Support Ticket to your own comments to a safe place before creating the new one on your local or HP-dedicated Support Agent. If you want to a suitable directory on the... diskette will be given the file name and location of the Support Ticket file. If you choose to create a Support Ticket, it to the Support Ticket. It is a text file that you...
... information and your support agent. If necessary, you create a Support Ticket, the previous one . You can e-mail or fax the Support Ticket to your own comments to a safe place before creating the new one on your local or HP-dedicated Support Agent. If you want to a suitable directory on the... diskette will be given the file name and location of the Support Ticket file. If you choose to create a Support Ticket, it to the Support Ticket. It is a text file that you...
DiagTools User's Guide
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...extra information or your own comments to the Support Ticket, follow these steps: 1 Run a text editor. To add your comments to the Support Ticket. CAUTION 5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can help your support agent solve the problem... the heading Operating System, enter the name of your operating system, such as Microsoft Windows Notepad to preserve the Support Ticket's layout. 2 Open the Support Ticket file. (The file name and location of the file. 4 Type in your comments, using the headings provided as a guideline....
...extra information or your own comments to the Support Ticket, follow these steps: 1 Run a text editor. To add your comments to the Support Ticket. CAUTION 5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can help your support agent solve the problem... the heading Operating System, enter the name of your operating system, such as Microsoft Windows Notepad to preserve the Support Ticket's layout. 2 Open the Support Ticket file. (The file name and location of the file. 4 Type in your comments, using the headings provided as a guideline....
DiagTools User's Guide
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5 The Support Ticket Adding Comments to the Support Ticket 36 English
5 The Support Ticket Adding Comments to the Support Ticket 36 English
HP Kayak XW (Series U2-W2), User's Guide
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...Wide Web Site, at http://www.hp.com./go/vectrasupport/ English 73 Basic System Tests To verify the correct operation of your system's configuration and test results, you are going to run this utility is suitable for intermediate and advanced users only. Support Ticket To produce a complete record of ... on how to use this utility, refer to the Vectra Hardware Diagnostics User's Guide, available on -screen to choose between your local or HP-dedicated Support Agent. This can be sent, via email or fax, to carry out the Advanced System Tests. The advanced test phase of ...
...Wide Web Site, at http://www.hp.com./go/vectrasupport/ English 73 Basic System Tests To verify the correct operation of your system's configuration and test results, you are going to run this utility is suitable for intermediate and advanced users only. Support Ticket To produce a complete record of ... on how to use this utility, refer to the Vectra Hardware Diagnostics User's Guide, available on -screen to choose between your local or HP-dedicated Support Agent. This can be sent, via email or fax, to carry out the Advanced System Tests. The advanced test phase of ...
HP Kayak XW Series 04xx, Troubleshooting Your PC Workstation
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... screen. Advanced System Tests To perform more information on how to use this utility will need to create a Support Ticket. This utility will automatically detect the complete hardware configuration of your system before you will need to carry out the Advanced System ... to choose between your local or HP-dedicated Support Agent. English 7 a If you are going to your usual operating system and this utility is suitable for intermediate and advanced users only. HP Kayak XW 0480 PC Workstation - Select the Vectra\Kayak Hardware Diagnostics option and it into the...
... screen. Advanced System Tests To perform more information on how to use this utility will need to create a Support Ticket. This utility will automatically detect the complete hardware configuration of your system before you will need to carry out the Advanced System ... to choose between your local or HP-dedicated Support Agent. English 7 a If you are going to your usual operating system and this utility is suitable for intermediate and advanced users only. HP Kayak XW 0480 PC Workstation - Select the Vectra\Kayak Hardware Diagnostics option and it into the...