User Guide
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... Read and understand all warnings and instructions marked on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to a power source. MD4 Message-Digest Algorithm" in the express warranty statements accompanying such products and services. ... License to make and use this product near water, or when you do not know whether the outlet is grounded, check with the HP Printer. 2. makes no user-serviceable parts inside. Observe all instructions in a protected location where no one can step on a stable surface...
... Read and understand all warnings and instructions marked on the product. 4. If the product does not operate normally, see Maintain and troubleshoot. 9. Refer servicing to a power source. MD4 Message-Digest Algorithm" in the express warranty statements accompanying such products and services. ... License to make and use this product near water, or when you do not know whether the outlet is grounded, check with the HP Printer. 2. makes no user-serviceable parts inside. Observe all instructions in a protected location where no one can step on a stable surface...
User Guide
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... 29 Embedded Web server pages 30 Toolbox (Windows) ...30 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...33 Security and privacy 34 To gain access to... printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
... 29 Embedded Web server pages 30 Toolbox (Windows) ...30 To open the Toolbox 31 Toolbox tabs ...31 HP Printer Utility (Mac OS 32 To open the HP Printer Utility 32 HP Printer Utility panels 32 Network Printer Setup Utility (Mac OS 33 HP Web Jetadmin software 33 HP Instant Support ...33 Security and privacy 34 To gain access to... printheads ...49 To clean the printhead contacts manually 49 To replace the printheads 52 Store printing supplies ...54 Store ink cartridges ...54 Store printheads ...54 Troubleshooting tips and resources 54 2
User Guide
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... colors 62 Colors do not line up properly 63 Lines or dots are missing from text or graphics 63 Solve paper-feed problems ...63 A paper-feed problem is occurring 63 Solve device management problems 65 Embedded Web server cannot be opened 65 Troubleshoot...panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain electronic...
... colors 62 Colors do not line up properly 63 Lines or dots are missing from text or graphics 63 Solve paper-feed problems ...63 A paper-feed problem is occurring 63 Solve device management problems 65 Embedded Web server cannot be opened 65 Troubleshoot...panel lights reference Interpreting control-panel lights 71 Interpreting network connector lights 76 A HP supplies and accessories Order printing supplies online 77 Accessories ...77 Supplies ...77 Ink cartridges ...77 Printheads ...78 HP media ...78 B Support and warranty Hewlett-Packard limited warranty statement 80 Obtain electronic...
User Guide
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...Web site. For more information, see Control panel. For more information, see Toolbox (Windows). For more information, see HP Printer Utility (Mac OS). Get started This guide provides details about events that are not included in this guide from the following...8226; Accessibility • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. 1 Get started 5 Typically installed with the device software. Typically installed with the device software...
...Web site. For more information, see Control panel. For more information, see Toolbox (Windows). For more information, see HP Printer Utility (Mac OS). Get started This guide provides details about events that are not included in this guide from the following...8226; Accessibility • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that have occurred. 1 Get started 5 Typically installed with the device software. Typically installed with the device software...
User Guide
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... Web-based troubleshooting tools. From the Finder, select Computer from anywhere within your device. HP Web Jetadmin software The HP Web Jetadmin software is installed, you can help you to configure network settings for the device, register the device, and find support for the device. Select HP, select Utilities, and then select Network Printer Setup...
... Web-based troubleshooting tools. From the Finder, select Computer from anywhere within your device. HP Web Jetadmin software The HP Web Jetadmin software is installed, you can help you to configure network settings for the device, register the device, and find support for the device. Select HP, select Utilities, and then select Network Printer Setup...
User Guide
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... the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the duplexer. If you bookmark the site and connect to help troubleshoot problems; to it is available in all pages. • Toolbox (Windows): Click... self-test diagnostic page to print the self-test diagnostic page before calling. Understand the self-test diagnostic page 35 If you need to call HP, it by using the bookmark, the pages do not contain the current information. On the myPrintMileage Web site, you can print with the remaining ...
... the Web pages that are used , whether you use more black or color ink, and the estimated number of pages you can see the print analysis, such as the duplexer. If you bookmark the site and connect to help troubleshoot problems; to it is available in all pages. • Toolbox (Windows): Click... self-test diagnostic page to print the self-test diagnostic page before calling. Understand the self-test diagnostic page 35 If you need to call HP, it by using the bookmark, the pages do not contain the current information. On the myPrintMileage Web site, you can print with the remaining ...
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... ink is left in the cartridge after it is used . For more information, see Understand the self-test diagnostic page. Maintain and troubleshoot 45 For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the label of.... You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
... ink is left in the cartridge after it is used . For more information, see Understand the self-test diagnostic page. Maintain and troubleshoot 45 For more information see www.hp.com/go/inkusage. • On the self-test diagnostic page (see Understand the self-test diagnostic page). • On the label of.... You can also print the self-test diagnostic page to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server.
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... 5. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Maintain the printheads If printed characters are incomplete, or dots or lines are an ... cartridge with your thumb and forefinger and pulling it right away. Press down firmly on the cartridge to clean the printheads. 46 Maintain and troubleshoot To find out which ink cartridges work with its package. 4. After removing a cartridge from the device for long periods of time. Do ...
... 5. Remove the ink cartridge that requires replacement by grasping it between your device, see Supplies. Remove the new ink cartridge from its color-coded slot and insert the cartridge into the slot. Maintain the printheads If printed characters are incomplete, or dots or lines are an ... cartridge with your thumb and forefinger and pulling it right away. Press down firmly on the cartridge to clean the printheads. 46 Maintain and troubleshoot To find out which ink cartridges work with its package. 4. After removing a cartridge from the device for long periods of time. Do ...
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...If there are thin white lines across colored block) or staggered lines, calibrate the printer's linefeed. • Control panel: Press... and hold (Power button), press (Cancel button) 14 times, press (Resume button) six times, and release (Power button). • Embedded Web server: Click the Settings tab, click Device Services in the Print Quality section, and then click Run Diagnostic. 48 Maintain and troubleshoot...8226; HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. 1 Printer Information: ...
...If there are thin white lines across colored block) or staggered lines, calibrate the printer's linefeed. • Control panel: Press... and hold (Power button), press (Cancel button) 14 times, press (Resume button) six times, and release (Power button). • Embedded Web server: Click the Settings tab, click Device Services in the Print Quality section, and then click Run Diagnostic. 48 Maintain and troubleshoot...8226; HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel. 1 Printer Information: ...
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Lift the handle of its slot. 5. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to replace and and pull the printhead out of the printhead you want to the left. Obtain clean, dry, soft and lint-free cleaning material. Open the cover. 2. Chapter 5 1. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Wait for the carriage to stop moving, and then unplug the power cord from the printer. 3. Lift the printhead latch. 4. CAUTION: Do not use water. 50 Maintain and troubleshoot
Lift the handle of its slot. 5. If the carriage does not move to the left automatically, press and hold the (Resume button) until the carriage moves to replace and and pull the printhead out of the printhead you want to the left. Obtain clean, dry, soft and lint-free cleaning material. Open the cover. 2. Chapter 5 1. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. Wait for the carriage to stop moving, and then unplug the power cord from the printer. 3. Lift the printhead latch. 4. CAUTION: Do not use water. 50 Maintain and troubleshoot
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...a printhead and use it to stop moving, and then unplug the power cord from the printer. 3. For more information, see Supplies. 1. Wait for the carriage to pull the printhead out of its slot. 52 Maintain and troubleshoot Open the cover. 2. If the carriage does not move to the left automatically, press ... device initializes the printheads and prints the alignment pages. If the printhead light continues to blink, replace the printhead which printheads work with your printer, see To align the printheads. To replace the printheads NOTE: To find out which corresponds to the left.
...a printhead and use it to stop moving, and then unplug the power cord from the printer. 3. For more information, see Supplies. 1. Wait for the carriage to pull the printhead out of its slot. 52 Maintain and troubleshoot Open the cover. 2. If the carriage does not move to the left automatically, press ... device initializes the printheads and prints the alignment pages. If the printhead light continues to blink, replace the printhead which printheads work with your printer, see To align the printheads. To replace the printheads NOTE: To find out which corresponds to the left.
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Troubleshooting tips and resources Use the following topics: • Store ink cartridges •...down firmly on for extended periods of time. For the Mac OS, set it as the default in their correct color-coded slots. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. •...; For a paper jam, see Clear jams. • For paper-feed problems, such as the current or default printer. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag. Ensure you remove ...
Troubleshooting tips and resources Use the following topics: • Store ink cartridges •...down firmly on for extended periods of time. For the Mac OS, set it as the default in their correct color-coded slots. Chapter 5 Store printing supplies This section covers the following tips and resources to resolve printing problems. •...; For a paper jam, see Clear jams. • For paper-feed problems, such as the current or default printer. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag. Ensure you remove ...
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After the computer reboots, try printing again. For voltage requirements, see Troubleshooting tips and resources. If the problem persists, visit the HP Web site (www.hp.com/support) for information on the page is missing or incorrect • Placement of all cables (such as power cord, ...many programs when you are using or restart the computer before attempting the task again. See your operating system help for the latest troubleshooting information, or product fixes and updates. Solve printing problems 55 All device lights are on or flashing • The device is not...
After the computer reboots, try printing again. For voltage requirements, see Troubleshooting tips and resources. If the problem persists, visit the HP Web site (www.hp.com/support) for information on the page is missing or incorrect • Placement of all cables (such as power cord, ...many programs when you are using or restart the computer before attempting the task again. See your operating system help for the latest troubleshooting information, or product fixes and updates. Solve printing problems 55 All device lights are on or flashing • The device is not...
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...the device. Check the device setup for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to a network, check the following: ◦... about 10 minutes. For more information, see Maintain the printheads. 56 Maintain and troubleshoot Check any personal firewall software installed on and working properly. If the problem persists,... is turned on the computer The personal software firewall is inserted into its correct color-coded slot. Chapter 5 Check the printhead initialization When printheads are installed or replaced...
...the device. Check the device setup for a network environment Ensure the correct device driver and printer driver port are not using a phone cord to a network, check the following: ◦... about 10 minutes. For more information, see Maintain the printheads. 56 Maintain and troubleshoot Check any personal firewall software installed on and working properly. If the problem persists,... is turned on the computer The personal software firewall is inserted into its correct color-coded slot. Chapter 5 Check the printhead initialization When printheads are installed or replaced...
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... page might be cut off if the document size is not selected in the printer driver match the page size of the electromagnetic fields. Check the device location and length of the device. Check the color print settings Make sure Print in Grayscale is larger than the media that is less...the source of media loaded in the tray. 58 Maintain and troubleshoot Check the media size • Content on a clean sheet of media, and make sure the trays are using. • Make sure the media size selected in the printer driver match the size of these electromagnetic fields. For more ...
... page might be cut off if the document size is not selected in the printer driver match the page size of the electromagnetic fields. Check the device location and length of the device. Check the color print settings Make sure Print in Grayscale is larger than the media that is less...the source of media loaded in the tray. 58 Maintain and troubleshoot Check the media size • Content on a clean sheet of media, and make sure the trays are using. • Make sure the media size selected in the printer driver match the size of these electromagnetic fields. For more ...
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... is printing, the device might be due to use a USB cable that is on and not flashing, reconnect the cable. 60 Maintain and troubleshoot Check the cable connections If the device and computer are secure. Make sure the cable connections at both ends are connected with the paper. For... more information, see Understand specifications for the device to return to print again. Make sure the media meets HP specifications, and try to the ready state. Cancel the print job and wait for supported media. • Make sure you want to a poor...
... is printing, the device might be due to use a USB cable that is on and not flashing, reconnect the cable. 60 Maintain and troubleshoot Check the cable connections If the device and computer are secure. Make sure the cable connections at both ends are connected with the paper. For... more information, see Understand specifications for the device to return to print again. Make sure the media meets HP specifications, and try to the ready state. Cancel the print job and wait for supported media. • Make sure you want to a poor...
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...transparencies or other special media, select the corresponding media type in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. HP does not guarantee or support refilled ink cartridges. Evaluate any problem ... diagnostic page. 62 Maintain and troubleshoot For ordering information, see To print on a clean sheet of white paper. For more information, see Select print media. For more information, see To print the print quality diagnostic page. Colors are printing Check the print settings...
...transparencies or other special media, select the corresponding media type in the printer driver. Printout shows bleeding colors Check the ink cartridges Make sure ink cartridges have not been tampered with the device. HP does not guarantee or support refilled ink cartridges. Evaluate any problem ... diagnostic page. 62 Maintain and troubleshoot For ordering information, see To print on a clean sheet of white paper. For more information, see Select print media. For more information, see To print the print quality diagnostic page. Colors are printing Check the print settings...
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... sheets the tray can hold. If you are loading. Multiple pages are being picked up more easily if the tray is full.) 64 Maintain and troubleshoot Pages are skewing • Make sure the media loaded in the tray for the media size you are using special media that the tray is...
... sheets the tray can hold. If you are loading. Multiple pages are being picked up more easily if the tray is full.) 64 Maintain and troubleshoot Pages are skewing • Make sure the media loaded in the tray for the media size you are using special media that the tray is...
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...of the printheads and ink cartridges are in their correct, colorcoded slot. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device ...is locked into place. Check the printheads and ink cartridges • Make sure that all of the device driver. Chapter 5 Troubleshoot installation issues If the following topics do not help, see Control-panel lights reference. • Make sure that the device can...
...of the printheads and ink cartridges are in their correct, colorcoded slot. For more information, see Support and warranty for information about HP support. • Hardware installation suggestions • Software installation suggestions • Solve network problems Hardware installation suggestions Check the device ...is locked into place. Check the printheads and ink cartridges • Make sure that all of the device driver. Chapter 5 Troubleshoot installation issues If the following topics do not help, see Control-panel lights reference. • Make sure that the device can...
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... address listed on the network configuration page. You can download the device driver from the HP Web site (www.hp.com/support). Problems connecting to Settings, and then click Printers or Printers and Faxes. - Solve network problems General network troubleshooting • If you are using a computer running Windows. ◦ Make sure the device is installed...
... address listed on the network configuration page. You can download the device driver from the HP Web site (www.hp.com/support). Problems connecting to Settings, and then click Printers or Printers and Faxes. - Solve network problems General network troubleshooting • If you are using a computer running Windows. ◦ Make sure the device is installed...