User's Guide
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... when you do not know whether the outlet is a registered trademark of Adobe Systems Incorporate. HP shall not be damaged. 8. Observe all instructions in the documentation that comes with a qualified electrician...HP, BroadCom and LinkSys. 4. SecureEasySetupTM is grounded, check with the printer. 2. Refer servicing to change without prior written permission is a registered trademark of Microsoft Corporation. Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. If the product does not operate normally, see Maintaining and troubleshooting...
... when you do not know whether the outlet is a registered trademark of Adobe Systems Incorporate. HP shall not be damaged. 8. Observe all instructions in the documentation that comes with a qualified electrician...HP, BroadCom and LinkSys. 4. SecureEasySetupTM is grounded, check with the printer. 2. Refer servicing to change without prior written permission is a registered trademark of Microsoft Corporation. Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. If the product does not operate normally, see Maintaining and troubleshooting...
User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ... on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
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... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
... manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
User's Guide
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... available as a printed guide in the box with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. in this guide from any standard Web browser. You can obtain product information and further troubleshooting resources that includes it. HP Instant Support Helps you choose an installation option that...
... available as a printed guide in the box with the printer software, if you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. in this guide from any standard Web browser. You can obtain product information and further troubleshooting resources that includes it. HP Instant Support Helps you choose an installation option that...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Gently... grasping it between your printer, see Supplies. Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW Replacing the ink ...ink levels from the printer for long periods of printer management tools. For information about using these tools, see Understanding the configuration page). To find out which ink cartridges work with its color-coded slot and ...
... not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. Gently... grasping it between your printer, see Supplies. Align the cartridge with your thumb and forefinger and pulling it right away. Close the ink cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW Replacing the ink ...ink levels from the printer for long periods of printer management tools. For information about using these tools, see Understanding the configuration page). To find out which ink cartridges work with its color-coded slot and ...
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...linefeed. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic ... instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads...
...linefeed. See To calibrate the linefeed. 32 Chapter 4 Maintaining and troubleshooting ENWW Click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic ... instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads...
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...contacts on the control panel begin to blink and the printer will not print, you have attempted to pull the ... and lint-free cleaning material. Toolbox is installed), and then click the Printer Services tab. If the carriage does not move to stop moving, then,...the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the printhead latch. 4. Open the top cover. 2. CAUTION...the printheads and in the printer. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then ...
...contacts on the control panel begin to blink and the printer will not print, you have attempted to pull the ... and lint-free cleaning material. Toolbox is installed), and then click the Printer Services tab. If the carriage does not move to stop moving, then,...the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the printhead latch. 4. Open the top cover. 2. CAUTION...the printheads and in the printer. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then ...
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...the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Wait for 3 seconds. Insert the printhead into its orange protective caps. 6. Close the top cover. 9. If the printer does . To replace the printheads NOTE To find out which printheads work with your... procedure described above for . blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on ...
...the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Wait for 3 seconds. Insert the printhead into its orange protective caps. 6. Close the top cover. 9. If the printer does . To replace the printheads NOTE To find out which printheads work with your... procedure described above for . blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on ...
User's Guide
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.... Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. Press / (Configuration Page...paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Troubleshooting tips and resources Use the following tips and resources ...
.... Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. Press / (Configuration Page...paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Wait till the Power light is "ad hoc". 38 Chapter 4 Maintaining and troubleshooting ENWW Troubleshooting tips and resources Use the following tips and resources ...
User's Guide
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... printer after the printheads are installed. ● Make sure the printer is in their correct color-coded slots. Ensure you have removed the orange protective caps from the printer. ● Printer can print a configuration page. ENWW General troubleshooting tips...printer. ● Printheads and ink cartridges are properly installed in the ready state. General troubleshooting tips Ensure the following: ● Power light is on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro...
... printer after the printheads are installed. ● Make sure the printer is in their correct color-coded slots. Ensure you have removed the orange protective caps from the printer. ● Printer can print a configuration page. ENWW General troubleshooting tips...printer. ● Printheads and ink cartridges are properly installed in the ready state. General troubleshooting tips Ensure the following: ● Power light is on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro...
User's Guide
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... specifications for the required operating environment for voltage requirements. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW This process takes about 20 seconds, and reconnect the cables. Until this , uninstall...
... specifications for the required operating environment for voltage requirements. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW This process takes about 20 seconds, and reconnect the cables. Until this , uninstall...
User's Guide
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... media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is not selected in the printer driver. To increase the print speed,...trays. ● Make sure the page settings in the printer driver match the page size of these electromagnetic fields. Check the color print settings ▲ Make sure Print in Grayscale is ...radio signal might be weak. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about ink levels...
... media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the printer software settings ▲ The printer prints slower when Best or Maximum dpi is not selected in the printer driver. To increase the print speed,...trays. ● Make sure the page settings in the printer driver match the page size of these electromagnetic fields. Check the color print settings ▲ Make sure Print in Grayscale is ...radio signal might be weak. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see Understanding the configuration page) provide information about ink levels...
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... from the same application, try to the ready state. If the printer does not return to minimize the effects of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the printer is on and not flashing, reconnect the cable. If prompted by USB cables) can... again. Also, it is recommended that is printing, the printer might be due to a job that are secure. Meaningless characters print If an interruption occurs to a poor cable connection. Make sure the media used meets HP specifications, and try printing a backup copy of these electromagnetic fields...
... from the same application, try to the ready state. If the printer does not return to minimize the effects of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the printer is on and not flashing, reconnect the cable. If prompted by USB cables) can... again. Also, it is recommended that is printing, the printer might be due to a job that are secure. Meaningless characters print If an interruption occurs to a poor cable connection. Make sure the media used meets HP specifications, and try printing a backup copy of these electromagnetic fields...
User's Guide
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... the recommended actions (see To print the print quality diagnostic page). Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic ... problem areas, and perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see...
... the recommended actions (see To print the print quality diagnostic page). Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic ... problem areas, and perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW HP does not guarantee or support refilled ink cartridges. Evaluate any problem areas, and perform the recommended actions (see...
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... at one time. ● Use HP media for the media size you are loading. Pages are skewing ● Make sure the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple...
... at one time. ● Use HP media for the media size you are loading. Pages are skewing ● Make sure the media loaded in the tray for optimum performance and efficiency. 48 Chapter 4 Maintaining and troubleshooting ENWW Multiple pages are being picked up within the printer, causing the printer to jam or pick multiple...
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... your computer and reinstall the software. General network troubleshooting If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW See Uninstalling the printer software. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries...
... your computer and reinstall the software. General network troubleshooting If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW See Uninstalling the printer software. Verify the computer requirements ▲ Make sure the computer meets the system requirements. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries...
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● If the installation program cannot discover the printer, print the configuration page of the conditions listed in General troubleshooting tips are met. ● Though it matches the IP address listed on the configuration page. Print the configuration page. See ...one or more information, see Configure network settings. For more of the following tasks: ENWW Troubleshooting installation issues 51 Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is not recommended that the network ports created in the dialog box to create a new...
● If the installation program cannot discover the printer, print the configuration page of the conditions listed in General troubleshooting tips are met. ● Though it matches the IP address listed on the configuration page. Print the configuration page. See ...one or more information, see Configure network settings. For more of the following tasks: ENWW Troubleshooting installation issues 51 Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is not recommended that the network ports created in the dialog box to create a new...
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... the wireless network. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration page), and note any differences. Use the Wireless... ● Ad hoc communication mode: Open the configuration utility for wireless communication (HP Officejet Pro K550dtwn)). See Understanding 802.11 wireless network settings. ● Print a document. Connect the printer to your computer, and ensure that the computers have several wireless profiles (for ...
... the wireless network. If the document still does not print, then reset the printer's network settings (see the instructions under Troubleshooting tips and resources) and reinstall the printer software (see Understanding the configuration page), and note any differences. Use the Wireless... ● Ad hoc communication mode: Open the configuration utility for wireless communication (HP Officejet Pro K550dtwn)). See Understanding 802.11 wireless network settings. ● Print a document. Connect the printer to your computer, and ensure that the computers have several wireless profiles (for ...
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... not print in either a wired or a wireless mode at any obstructions or partitions. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless signal...of time; Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on a wireless network. ENWW Troubleshooting installation issues 53 See ...
... not print in either a wired or a wireless mode at any obstructions or partitions. If the information shows 'Offline' and 'Wired', the printer is '0', the wireless devices (such as the computer, the hub, or the wireless router) might be too far away, or the wireless signal...of time; Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection type information on a wireless network. ENWW Troubleshooting installation issues 53 See ...