User's Guide
Page 6
... contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
... contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long time to print 41 Blank page printed...
User's Guide
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...® Portable Document Format (PDF) document on the Starter CD. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the network. See HP Printer Utility (Mac OS). See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. Embedded Web server (network connection) Allows you quickly identify, diagnose...
...® Portable Document Format (PDF) document on the Starter CD. Readme file and release notes Provide late-breaking information and troubleshooting tips. Included on the network. See HP Printer Utility (Mac OS). See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for wireless printing. Embedded Web server (network connection) Allows you quickly identify, diagnose...
User's Guide
Page 42
... latch. 4. To clean the printhead contacts manually After printheads are installed, if one or both printhead lights on the printheads and in the printer. See To clean the printheads. Lift the handle of its slot. 5. Suitable materials include paper coffee...and troubleshooting ENWW Electrical contacts contain sensitive electronic components that can be damaged easily. 1. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility...
... latch. 4. To clean the printhead contacts manually After printheads are installed, if one or both printhead lights on the printheads and in the printer. See To clean the printheads. Lift the handle of its slot. 5. Suitable materials include paper coffee...and troubleshooting ENWW Electrical contacts contain sensitive electronic components that can be damaged easily. 1. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility...
User's Guide
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...pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Press down to ensure that the latch is properly engaged. If the printer does not print the pages, start the alignment process manually (see Supplies. 1. If the carriage ...or both the printhead lights still blink, replace the printhead which printheads work with your printer, see To align the printheads). Wait for the carriage to engage the latch. 8. Lift the handle of its orange protective caps. 6. Insert the printhead into its color-coded slot (the ...
...pages, start the alignment process manually (see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW Press down to ensure that the latch is properly engaged. If the printer does not print the pages, start the alignment process manually (see Supplies. 1. If the carriage ...or both the printhead lights still blink, replace the printhead which printheads work with your printer, see To align the printheads). Wait for the carriage to engage the latch. 8. Lift the handle of its orange protective caps. 6. Insert the printhead into its color-coded slot (the ...
User's Guide
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The Power light blinks for a few seconds. By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, ... pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). Troubleshooting tips and resources Use the following tips and ...
The Power light blinks for a few seconds. By default, the network name (SSID) is "hpsetup" and the communication mode is on. 2. To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, ... pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. Press and hold / (Configuration Page button), press (Resume button) 3 times, and release / (Configuration Page button). Troubleshooting tips and resources Use the following tips and ...
User's Guide
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... current or default printer. ENWW General troubleshooting tips 39 Press down firmly on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not selected if you are using or restart the computer before attempting the task again. If lights are performing a task...
... current or default printer. ENWW General troubleshooting tips 39 Press down firmly on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not selected if you are using or restart the computer before attempting the task again. If lights are performing a task...
User's Guide
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... printer lights are on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. To resolve this process is complete, only the automatic alignment pages can be installed correctly. If the vents are not covered and the printer is turned off . Check the printer setup ▲ See General troubleshooting...
... printer lights are on the sides of the printer. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the printer. To resolve this process is complete, only the automatic alignment pages can be installed correctly. If the vents are not covered and the printer is turned off . Check the printer setup ▲ See General troubleshooting...
User's Guide
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... the electromagnetic fields. See Replacing the ink cartridges. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Also, it is not selected in the printer driver. Check the color print settings ▲ Make sure Print in Grayscale is recommended that is loaded ▲ Make sure...), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Placement of the text or graphics is wrong Check how the media is less than 3 meters (9.8 feet) long to see which cartridge is low (see Interpreting control panel lights). ...
... the electromagnetic fields. See Replacing the ink cartridges. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Also, it is not selected in the printer driver. Check the color print settings ▲ Make sure Print in Grayscale is recommended that is loaded ▲ Make sure...), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Placement of the text or graphics is wrong Check how the media is less than 3 meters (9.8 feet) long to see which cartridge is low (see Interpreting control panel lights). ...
User's Guide
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...44 Chapter 4 Maintaining and troubleshooting ENWW If you have loaded....printer is printing, the printer might be too moist or too rough. Make sure the media used meets HP specifications, and try printing a backup copy of these electromagnetic fields. See Understanding specifications for the printer...printer ● Make sure the tray supports the type of USB cable ▲ High electromagnetic fields (such as those generated by the computer to the ready state, cancel all jobs and wait again. Also, it is recommended that you use . See Selecting print media. When the Power light...
...44 Chapter 4 Maintaining and troubleshooting ENWW If you have loaded....printer is printing, the printer might be too moist or too rough. Make sure the media used meets HP specifications, and try printing a backup copy of these electromagnetic fields. See Understanding specifications for the printer...printer ● Make sure the tray supports the type of USB cable ▲ High electromagnetic fields (such as those generated by the computer to the ready state, cancel all jobs and wait again. Also, it is recommended that you use . See Selecting print media. When the Power light...
User's Guide
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...printer, print the configuration page of the following tasks: ENWW Troubleshooting installation issues 51 See Understanding the configuration page. ● Ping the printer using a computer running Windows, make sure that the network ports created in General troubleshooting... If the printer is correct. For more of the printer, and enter the IP address listed on the configuration page. Alternatively, create a new HP standard TCP... ● If the Link light on the network connector does not turn on the configuration page) by assigning the printer with the network after completing ...
...printer, print the configuration page of the following tasks: ENWW Troubleshooting installation issues 51 See Understanding the configuration page. ● Ping the printer using a computer running Windows, make sure that the network ports created in General troubleshooting... If the printer is correct. For more of the printer, and enter the IP address listed on the configuration page. Alternatively, create a new HP standard TCP... ● If the Link light on the network connector does not turn on the configuration page) by assigning the printer with the network after completing ...
User's Guide
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... the devices to the wired network. ENWW Troubleshooting installation issues 53 If the value is connected to avoid any given point of time; Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection...
... the devices to the wired network. ENWW Troubleshooting installation issues 53 If the value is connected to avoid any given point of time; Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty. ● If the Configuration Page light does not light up, check the network status and connection...
User's Guide
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... and recommended action All lights are off . ● Connect the power cable. ● Press (Power button). Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes...
... and recommended action All lights are off . ● Connect the power cable. ● Press (Power button). Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes...
User's Guide
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Use this tool... ...to obtain the following . ENWW Managing the printer 67 See Printer lights reference for monitoring the printer. See the details under Troubleshooting tips and resources. ● Modify the administrator password: Click the Settings tab and click Security in... Information tab and click Usage in the left pane. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Control panel Embedded Web server ▲ Reset the administrator password and network settings:...
Use this tool... ...to obtain the following . ENWW Managing the printer 67 See Printer lights reference for monitoring the printer. See the details under Troubleshooting tips and resources. ● Modify the administrator password: Click the Settings tab and click Security in... Information tab and click Usage in the left pane. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about administering the printer and modifying settings. Control panel Embedded Web server ▲ Reset the administrator password and network settings:...
User's Guide
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On the CD menu, click Install and follow the onscreen instructions. 7. Set up the printer hardware (see the instructions under Troubleshooting tips and resources) and repeat the steps. Wait about 2 minutes, and press (Configuration Page button) to complete the installation, and when prompted,... menu does not start automatically, double-click the setup icon on the Starter CD. 6. The Configuration Page light blinks. 4. NOTE If the connection fails, you might need to reset the printer's network settings (see the setup poster and the getting started guide). 2. On the Connection Type screen, ...
On the CD menu, click Install and follow the onscreen instructions. 7. Set up the printer hardware (see the instructions under Troubleshooting tips and resources) and repeat the steps. Wait about 2 minutes, and press (Configuration Page button) to complete the installation, and when prompted,... menu does not start automatically, double-click the setup icon on the Starter CD. 6. The Configuration Page light blinks. 4. NOTE If the connection fails, you might need to reset the printer's network settings (see the setup poster and the getting started guide). 2. On the Connection Type screen, ...
User's Guide
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...illustration 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi.... emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 ...
...illustration 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut-off pages, graphics troubleshooting 42 dpi.... emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 ...
User's Guide
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... setting up wireless communication 85 troubleshooting 50 troubleshooting wired network 51 troubleshooting wireless communication 51 wireless settings 85 network connector lights, understanding 62 parts, illustration 62 noise information 113 O operating environment specifications 112 operating systems supported 110 126 Index ENWW print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74...
... setting up wireless communication 85 troubleshooting 50 troubleshooting wired network 51 troubleshooting wireless communication 51 wireless settings 85 network connector lights, understanding 62 parts, illustration 62 noise information 113 O operating environment specifications 112 operating systems supported 110 126 Index ENWW print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74...
User's Guide
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... speed slow 41 print speeds 111 print technology 109 printer accessories installed, pages printed 75 administering 66, 67 configuring network settings 68 dimensions, weight 109 disposal 123 estimated ink levels 32 event log 75 lights reference 57 monitoring 66, 67 name and number 75...media 15 printer 109 system requirements 110 speeds. See print speeds storage environment specifications 112 support. See SecureEasySetup (SES) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant ...
... speed slow 41 print speeds 111 print technology 109 printer accessories installed, pages printed 75 administering 66, 67 configuring network settings 68 dimensions, weight 109 disposal 123 estimated ink levels 32 event log 75 lights reference 57 monitoring 66, 67 name and number 75...media 15 printer 109 system requirements 110 speeds. See print speeds storage environment specifications 112 support. See SecureEasySetup (SES) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant ...
User's Guide
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... 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support 73 two-sided printing accessory.
... 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support 73 two-sided printing accessory.